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Woolworths Third Party Property, Fire and Theft Car Insurance

Woolworths Third Party Property, Fire and Theft Car Insurance

1.4 from 9 reviews · View Statistics

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Reviews

1.4

9 reviews
4
(0)
3
(0)
2
(0)
  • Value for Money
    1.8 (8)
  • Customer Service
    1.4 (9)
  • Timeliness
    1.6 (5)
  • Job Satisfaction
    2.3 (3)
  • Transparency
    1.6 (7)
  • Claim Resolution Time3+ months (2) and 1-2 months (2)
  • Claim ApprovedYes (1) · No (3)
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Daniyal

DaniyalVictoria

Worst experience ever!

published

The customer service is not professional. Every time I call them there is a completely new person on the phone and I have to explain my case again from the start. Even on email every time there is a new person replying to the email thread. Please don't waste your time and money on this.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeYes
Car ModelMitsubishi 380 DB ES Sports
Claim Resolution Time3+ months
Claimant is the policy holderYes
See all answers
1 comment
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
Craigee

CraigeeAdelaide

  • 5 reviews
  • 3 likes

Good follow up and easy claims process

published

We were the not-at-fault party, and had to make an uninsured motorist extension claim (UME). Once we provided the documentation Woolworths Insurance covered the cost of our tow, and cost of obtaining police report. We relied on a third party disclosure, which took a long time to come, but once everything was compiled, they settled promptly with us. Their follow up along the way was also quite good. Would recommend.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time1-2 months
Claimant is the policy holderYes
Claim DateJuly 2020
Claim ApprovedYes
See all answers
1 comment
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

Hi Craigee, we are so pleased to hear you're okay and we were able to help you in a time of need. We'd like to take the time to thank you once again for choosing Woolworths Insurance and sharing your feedback. Stay safe and wishing you all the best.

Justine M

Justine MSydney Surrounds, NSW

APPALLING INSURANCE COMPANY

published
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time3+ months
Claimant is the policy holderYes
Claim DateJanuary 2020
Claim ApprovedNo
See all answers
1 comment
Woolworths Car Insurance
Zubair W.Woolworths Car Insurance
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John

JohnSouth East Queensland, QLD

Try answering the phone

published

Waited 30 minutes for someone to answer the phone and got fed up hearing the same message over and over. The compare the market woolworths link doesn't work so I'm going somewhere else.

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelNissan Navara D22
See all answers
1 comment
Woolworths Car Insurance
Emily S.Woolworths Car Insurance
Jeannie W.

Jeannie W.

  • 2 reviews
  • 3 likes

Taking cheap and nasty insurance to new lows

published

Appallingly rude, arrogant claims consultant who a week after my accident when I was told that the 'no fault cover' would be honoured within the week, completely contradicted the initial consultant's assurances of a smooth process and I find that I am now going to have to pay for my repairs out of my own pocket while they attempt to recover funds from the at-fault, uninsured cowboy driver who hit me. Being a foreign visitor of no fixed address, even a complete moron can fathom the likelihood of the parasitic insurers recovering costs from him. The purpose of insurance is to mitigate out of pocket costs when the driver is blameless in an accident - NB Hollards.

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25Yes
Claim MadeYes
Car ModelPeugeot 307
Claimant is the policy holderYes
Claim DateSeptember 2019
Claim ApprovedNo
See all answers
Sam

SamGreater Melbourne (Metropolitan), VIC

Worst insurance company ever!

published

Might be good value but when you claim you will regret that. No one contacts you back and if you try to call be prepared to wait 45 min on hold. My car has been stolen 3 weeks ago and I’m still waiting for someone to call me back about my claim. I call and wait 45min each time and still get no clear direction. Absolutely positively go elsewhere and save yourself from the worst insurance ever

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time1-2 months
Claimant is the policy holderYes
Claim DateJune 2019
Claim ApprovedNo
See all answers
1 comment
Woolworths Car Insurance
Zoe H.Woolworths Car Insurance

Crap bunch of thieves

published

After getting a policy and reading the fine print sent to me i was shocked to read they have the right to cancel the policy at any time at there own descression
I called the next day to cancel it and was told no problem money won't be taken out well that was a lie the money was taken out 3 days after I canceled it and was told today it will be back in 3 to 5 days
These people are scum and lowlife robbers.
It is discusting they can get away with this take your money and eventually give it back
This won't end here I will be taking this further and making sure you loose more customers
Shame on you !

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
See all answers
6 comments
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance
Mick M.
Mick M.
Woolworths Car Insurance
Customer Service R.Woolworths Car Insurance

I can completely understand your frustration. Please kindly provide your contact number in Private message, so that we can organise a call for you. Thanks

Don’t sign up with these guys

published

We have been lied to
They took money out of our account straight after our phone call
However on the phone they advised us money would come out after 5 working days
On top of that we cancelled our policy a day after our initial call because the new car purchase did not go thru
I find them untrustworthy and pushy on the phone

Customer Service
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25Yes
Claim MadeNo
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance
Eric R

Eric RAU

  • 3 reviews
  • 3 likes

Worst insurance company

published

Held car insurance with Woolworths for almost three years. Cancelled my policy and was refused to get refund as I didn't cancel at the start of the billing cycle. The representative was rude and didn't show any care about customers. "That's our policy.", I was told. Well, that's why you lose customers. Cancelled all policies with Woolworths insurance and will never use them again.

Value for Money
Customer Service
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Woolworths Car Insurance
Si Fei H.Woolworths Car Insurance
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Questions & Answers

Sorry, there are no questions about Woolworths Third Party Property, Fire and Theft Car Insurance but you can read 93 questions about Woolworths Car Insurance.

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Details

Compare all 3 Woolworths Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Funeral, Home and Contents, Landlord, Life, Pet and Travel
Coverage TypeThird Party, Fire and Theft
UnderwriterHollard
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Optional Extra
Choice of RepairerNot Allowed
After Accident Care
Hire Car after an Incident

Optional Extra for up to $70 per day for up to 14 days.

Emergency Transport & AccommodationUp to $500 if you are more than 200kms from home and your car cannot be driven.
Towing Costs Included
Hire Car after a No Fault Accident

Optional Extra for up to $70 per day for up to 14 days.

Essential / Emergency RepairsIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Offered
Hire Car after Theft

Optional Extra for up to $70 per day for up to 14 days.

Lock and Key ReplacementIncluded up to $1,000
Transit Cover Included
Trailer & Caravan CoverIncluded up to $1,000
Child Safety Seats and PramsIncluded up to $500
New-for-old Car Replacement

Not Included

Personal Property CoverIncluded up to $500
Uninsured Motorist Benefit Included up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismIncluded
FireIncluded
CollisionNot Included
Natural EventsNot Included
Theft or Attempted TheftIncluded
Compare all 3 Woolworths Car Insurance

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