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Woolworths Travel Insurance
Comprehensive, Basic, Saver, Annual Multi-TripDylan
- 3 reviews
Fair outcome
I purchased travel insurance from Woolies Insurance in March for a flight to New Zealand that was supposed to happen in April-May, however, due to the Coronavirus border restrictions I ended up having to cancel my flight which caused me to lose some money due to cancellation fees.
Tried to claim these cancellation fees through my travel insurance (roughly $300 worth), however, was denied by woolies insurance as the event was 'likely to become a pandemic'. I disagree with the outcome due to there not even being one confirmed case in both Austra...Read more
lia or New Zealand at the time I purchased the insurance, however, I asked for a refund on the policy and was granted a refund on the insurance policy which I think is fair. Not sure if I'd use in the future, however, it's good that they were still willing to give a refund on the policy which I think is fair.1 comment
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Paul F.South East Queensland, QLD
- 2 reviews
- 2 likes
Terrible Customer Service
Due to Virgin collapse and refusing refunds. Turned to Woolworths Travel Insurance for our claim and encountered two very, very incompetent employees, I now have a cancelled policy with no further response from customer service staff. Very scripted rejection of policy
Definitely would not recommend this service
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Bunbury coupleSouth West, WA
- 2 reviews
- 4 likes
- Annual Multi-Trip Travel Insurance (Overseas)
- Verified customer
Customer can't win.
I purchased an annual multi-trip insurance in the hope of being covered.
The insurance and airfares we payed 4 months before any sign of the 100 year flu.
Needless to say when virgin cancelled our flight due to border closing we claimed the replacement
Qantas flights on our insurance,no luck.Had another go and again no.
When I tried to cancel the remaining insurance to recoup some losses,guess what,no go.They can,t lose.
So if I was you I would ask Woolies what they do cover rather than what they don't.It will be a very short list.
2 comments
AKM even could'nt be bothered to give us an automated reply for their win and our loss.
Elisabeth L.Woolworths Travel Insurance
Hi Bunbury couple, thanks for reaching out to us. We would like to sincerely apologise for the delay in this message and the experience caused with your Travel and policy due to the Corona virus. We'l... Read more
l most definitely pass your feedback on. Thank you.Similar opinion? Write a review on ProductReview.com.au!
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Overseas experience with company Very satisfied with assistance when I had a heart attack
When suffering a heart attack in Thailand the assistance and phone calls were of much help and comfort The claims department were equally helpful as it was a substantial amount
1 comment
Elisabeth L.Woolworths Travel Insurance
Hi P Jennings, we are so pleased to hear you're okay and we were able to help you in a time of need. We'd like to take the time to thank you for choosing Woolworths Insurance and sharing your feedback. Stay safe and wishing you all the best.
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Karen P.
- 2 reviews
- 34 likes
Unexpected result but very welcome one!
We booked an overseas trip and took out travel insurance with Woolworths in the middle of last year, with an anticipated departure date in March 2020. As the coronavirus situation escalated, we made the difficult decision to cancel our trip the day before departure, which was two days before the pandemic was declared. Our travel agent refused our request for a refund or credit note, stating that the tour was still proceeding, even though most of it was in Italy which was now locked down. They advised me to go through our travel insurance to c...Read more
laim. I was already acutely aware of the general exclusion for pandemics, but lodged a claim anyway. I was surprised and absolutely delighted when I received an email from Woolworths Travel agreeing to compensate us for a portion of our cancellation costs on an ex-gratia basis. Even though we are still out-of-pocket, to get part of our money back is better than nothing. Thanks Woolworths, if we ever travel again (and that is a big IF given our experience this time) we would certainly consider taking insurance out with you again, but only if we can get "cancel for any reason" insurance.Similar opinion? Write a review on ProductReview.com.au!
Lissa J.
- 3 reviews
- 2 likes
Don't bother...
If you want a company that will suppprt you in time of need when travel gets cancelled DON'T bother with Woolworth's travel insurance. Such a waste of money buying the insurance.
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Pam KeilyGreater Melbourne (Outer), VIC
Worst Travel Insurance
I felt our policy was good value. We returned from our holiday on 26th Oct and have not had our claim resolved yet. Only used Woolworths once and never again.
1 comment
AKM TAHREERUR R.Woolworths Travel Insurance
Hi Pam, thanks for your review about us and about your claims experience.
We apologise for any inconvenience caused and we are concerned that you have had this experience with us. ... Read more
We require some more information to assist you further. If you can please let us know your preferred contact number, state, claim number and policy number in a Private Message so that we can follow this up with you ASAP. Thank you.Similar opinion? Write a review on ProductReview.com.au!
B. O'Connor
- 2 reviews
- 4 likes
Should have gone to a proper insurer instead of a supermarket!
I took out comprehensive travel insurance with Woolworths in early January - before Coronavirus reared its head. Have just checked their website in case I cant travel as planned later in the year. They have issued a 'statement' which completely absolves Woolworths of any responsibility to cover travel problems incurred because of this outbreak - even though at the time I took out insurance, COVID-19 was an unknown event. That's the whole point of insurance, isn't it? ie. to cover you in the event of an unforseen problem? Looks like I should ha...Read more
ve gone to AAMI, Budget, CGU, HBF or another more reputable insurer - who are apparently honouring policies taken out before 21st January. Woolworths took my money; then basicly voided the policy I took out. Is this legal?3 comments
AKM TAHREERUR R.Woolworths Travel Insurance
Hi B. O'Connor, thank you for your review. We are disappointed to hear of your dissatisfaction with our cover and apologise for the inconvenience caused.
Your policy contains a general exclusion rela... Read more
ting to pandemics. This means there is no cover for cancellation or rearrangement costs due to COVID-19 or for medical-related expenses if you contract COVID-19.WARNING TO OTHER TRAVELLERS. Shop around. Check out your travel insurer with CHOICE who name AIG, APIA, Budget Direct,, BUPA, CGU, GIO, ING, Ozicare, and RACV as insurers who are paying out claims fro... Read more
m people who bought their insurance before January 31st 2020 ie before COVID-19 was a known event. SEE https://www.choice.com.au/travel/money/travel-insurance/articles/travel-insurance-pandemic for further details. (Wish I had checked with CHOICE!!!) One final point worth making is that Woolworths, above all other insurers, continues to make massive profits throughout this Coronavirus crisis by virtue of its extensive chain of supermarkets across the country which are doing record trade. Inaguably, this fact establishes Woolworths as the lowest principled travel insurer in the market. Shop at IGA or Coles, people!Farheen A.Woolworths Travel Insurance
Hi B. O'Connor, thanks for reaching out again. We apologise for the experience you have had with your travel policy. If you wish to discuss it further, please give us a call on 1300 10 1234 or feel fr... Read more
ee to visit https://insurance.woolworths.com.au/ to chat with us online. Alternatively, you can email us at customerservice@woolworthsinsurance.com.au Thank you.Similar opinion? Write a review on ProductReview.com.au!
beverleyMetropolitan Adelaide, SA
- 5 reviews
- 3 likes
Very let down
As will many others, we booked our travel insurance months in advance of the corona virus becoming a known event...but there in the small print Woolworths insurance excludes a pandemic. It is tragic and devastating enough for people losing their dream holidays, but to find out you are not covered for such an unforeseeable event is just awful. The whole point of having insurance is to protect yourself - so many are suffering but woolworths insurance are happily announcing on their website that they have excluded themselves so don't even bother trying. This was the first time and definitely the last time I will ever get insurance with Woolworths. We should all boycott such cold and unhelpful businesses
1 comment
AKM TAHREERUR R.Woolworths Travel Insurance
Hi Beverley , thank you for your review. We are disappointed to hear of your dissatisfaction with our cover and apologise for the inconvenience caused.
Your policy contains a general exclusion relati... Read more
ng to pandemics. This means there is no cover for cancellation or rearrangement costs due to COVID-19 or for medical-related expenses if you contract COVID-19.Similar opinion? Write a review on ProductReview.com.au!
Find out how Woolworths Travel Insurance compares to other Travel Insurance
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Laslo Z.Greater Melbourne (Outer), VIC
Very disappointed
My wife and I booked our holiday flights and accomodation well in advance. This was prior to any news regarding the coronavirus. I've just found out we're not covered for pandemics or epidemics. Be very careful when taking up insurance. All these companies are keen to take your money, but then won't look after you when something like this happens. It's no fault of our own yet we're likely to lose over $5k due to this virus and not be able to go on our holiday.
3 comments
AKM TAHREERUR R.Woolworths Travel Insurance
Hi Laslo, thank you for your review. We are disappointed to hear of your dissatisfaction with our cover and apologise for the inconvenience caused.
Your policy contains a general exclusion relating t... Read more
o pandemics. This means there is no cover for cancellation or rearrangement costs due to COVID-19 or for medical-related expenses if you contract COVID-19.My review will hopefully help some people and prompt them to read the terms and conditions before signing up. I think pandemics should be covered just like natural disasters.
Farheen A.Woolworths Travel Insurance
Hi Laslo, thanks for reaching out again. We apologise for the experience you have had with your travel policy. If you wish to discuss it further, please give us a call on 1300 10 1234 or feel free to ... Read more
visit https://insurance.woolworths.com.au/ to chat with us online.'customerservice@woolworthsinsurance.com.au Thank you.Similar opinion? Write a review on ProductReview.com.au!
FredBloggsacity
- 4 reviews
- 3 likes
Ex-gratia payment to cover costs even though not eligible
The claim did not meet the policy rules however WW made an ex-gratia payment which covered most of the loss. Policy is excellent value. Submitting the claim was easy. Processing of claim was fairly quick. Staff were easy to work with.
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Haych DizzelleAustralian Capital Territory
- Comprehensive Travel Insurance (Overseas)
- Verified customer
No cover for Coronavirus
I confirmed with their customer support. When you need this policy to protect you most, it will let you down. If you are travelling and you get ill with Coronavirus they will not cover you, even if you’ve been travelling before Coronavirus started. They have no interest in protecting you. Do not trust them.
2 comments
AKM TAHREERUR R.Woolworths Travel Insurance
Hi Haych, thank you for your review. We are disappointed to hear of your dissatisfaction with our cover and apologise for the inconvenience caused.
Your policy contains a general exclusion relating t... Read more
o pandemics. This means there is no cover for cancellation or rearrangement costs due to COVID-19 or for medical-related expenses if you contract COVID-19.Yes I know, that’s why you have 1 star. When I get comprehensive insurance I don’t expect to be told sorry you can just die if you get covid. Woolworths is literally happy to just let people die.
I’m... Read more
not arguing with you, I’m giving you 1 star for your rubbish insurance.Similar opinion? Write a review on ProductReview.com.au!
RobertaDarling Downs, QLD
- 3 reviews
- 1 like
Thanks for nothing Woolworths
After discovering upon check in at our overseas Honolulu motel that the travel company we booked through had closed up, hence cancelling our booking that we had pre paid we got straight on the phone to Woolworths travel who could not have been less helpful. After a long day of travel etc we paid again just so we could have a room ( it was Christmas time and the motel was at capacity ) upon getting back to Australia and contacting Woolworths again after a week we were then informed that on Page(s) 21-22
“Section 3: Cancellation or Amendment Cos...Read more
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Danny W.Perth, WA
Softened the blow of having items stolen.
Purchased insurance primarily for medical and car excess coverage but grateful our baggage loss was mostly compensated by Woolworth insurance. It was a fair claims process without too much hassle.
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Negative experience
Used the service twice.
On the second occasion had a terrible experience the company.
The loss of my goods was bad enough however dealing with Woolworths insurance was even more stressful. They tried every trick int he book to not pay out. They quoted incorrect dates (hopefully by accident), accused me of lying and refused to reply to emails for weeks at a time.
Just spend the extra amount and use a reputable insurance company. Save yourself the hassle and stress.
1 comment
Ryan A.Woolworths Travel Insurance
Hi DK Australia, thank you for your review. We are sorry to hear about your experience with Claims Process. If you wish to discuss your concerns further, please give us a call on 1300 10 1234 or alter... Read more
natively send us a private message with your name and contact number, so we can arrange for a team member to contact you.Similar opinion? Write a review on ProductReview.com.au!
Find out how Woolworths Travel Insurance compares to other Travel Insurance
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Christine SmithSouth East Queensland, QLD
- 2 reviews
- 1 like
I couldn't be happier!
My husband became ill and could not travel. I was sceptical that the claim would be paid out. However, it was paid in full within 20 days. You could have knocked me over with a feather!
You hear so many stories about insurance companies not paying out on claims (maybe with good reasons we don’t get to hear of). In all my years of travel, I have never had to make a claim on insurance and was unsure how this would go!
I’m very grateful to Woolworths Travel and have said so on my facebook page. I will never use any other insurance company (although you may not want us to use you again)!!
1 comment
Ryan A.Woolworths Travel Insurance
Hi Christine Smith, thank you for your review. We are happy to hear about your fantastic experience with our claims process and travel insurance. We hope that your husband is recovering well and is ba... Read more
ck up on his feet soon. We hope you have a great remainder of your week. Thank you for choosing Woolworths Insurance and if there is anything we can do to help in the future, please do not hesitate to contact us again.Similar opinion? Write a review on ProductReview.com.au!
TonyGreater Melbourne (Outer), VIC
- 4 reviews
- 2 likes
Not worth and a junk policy
Be careful with exclusions. I bought annual multi trip cover and this was my first claiming experience due to unexpected flight cancellation.
This policy doesn't cover cancellations due to technical fault by the airline & it doesn't state anywhere.
It is false advertising when selling this policy.
What is the point buying a travel insurance when it doesn't cover a common cause of flight cancellations??
Fresh food people should not sell "bad apples"
4 comments
Ryan A.Woolworths Travel Insurance
Hi Tony, thanks for your review about us and about your claims experience. We apologise for any inconvenience caused and we are concerned that you have had this experience with us. We require some mor... Read more
e information to assist you further. If you can please let us know your preferred contact number, state, claim number and policy number in a Private Message so that we can follow this up with you ASAP. Thank you.Hi Ryan,
thanks for the message and my policy number is TRVA-1910-347299505
Victoria.
Woolworth policy should have all my contact details.
Ryan A.Woolworths Travel Insurance
Hello Tony, thank you for your response, unfortunately we will need you to give us the above-requested information through private message for us to contact you. Please private message us with that and we will contact you about this.
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Saints58Sydney, NSW
- 7 reviews
- 18 likes
Above and beyond.
Policy was good value and I had to make a claim which initially a significant portion of the claim was declined. I made contact with Woolworth's Insurance to discuss. They were very helpful and explained in detail why part of my claim was declined but subsequently granted an ex-gratia payment for the amount originally declined which was a terrific outcome and very much appreciated.
1 comment
Ryan A.Woolworths Travel Insurance
Hi Saints58, thank you for your review. We are happy to hear about your fantastic experience with our Claims Team and our Travel Insurance. We hope you have a great remainder of your week. Thank you f... Read more
or choosing Woolworths Insurance and if there is anything we can do to help in the future, please do not hesitate to contact us again.Similar opinion? Write a review on ProductReview.com.au!
Clive BoddingtonHunter Region, NSW
Exceptional service and outcome
When my wife became ill whilst holidaying in Thailand, I phoned the WTI helpline and was immediately put through to an operator who was able to give me clear and concise advice, telling me to get my wife to a certain hospital immediately. His advice, in the long-run, has most probably saved her life.
Upon returning home, WTL provided me with all the information required to make a claim which was settled within a surprisingly short space of time.
WTL not only handled our unfortunate situation (having to cut a month-long trip to one week) with expediency and proffessionalism but also with compassion.
1 comment
Ryan A.Woolworths Travel Insurance
Hi Clive Boddington, thank you for your review. We are happy to hear about your fantastic experience with our Claims Team and we hope that your wife is recovering fast. We hope you have a great remain... Read more
der of your week. Thank you for choosing Woolworths Insurance and if there is anything we can do to help in the future, please do not hesitate to contact us again.Similar opinion? Write a review on ProductReview.com.au!
JimDMetropolitan Adelaide, SA
Woolworths Travel Insurance came to our rescue.
The policy was simple to set up. We did it on line with ease. We lodged a claim while overseas because my wife broke her ankle and required surgery in an overseas hospital. Once we were able to contact the emergency number we could tell we were in good hands from the emergency team to the nurse Kate R and also the claims team. They helped us out immensely taking a lot of the stress of the moment from us. While this is our second policy with Woolworths Insurance we will use them again for sure and have recommended them to our friends of which two are to travel soon and have Woolworths Travel Insurance. Thankyou travel insurance people in Woolworths Travel, really appreciated your efforts.
3 comments
Ryan A.Woolworths Travel Insurance
Hi JimD, thank you for your review. We are happy to hear about your fantastic experience with our Claims team and we hope that your wife is healing quickly and is able to get back on that ankle quickl... Read more
y. We hope you have a great remainder of your week. Thank you for choosing Woolworths Insurance and if there is anything we can do to help in the future, please do not hesitate to contact us again.Hello Woolworths travel insurance. My wife Gayle and I are arranging travel to Europe on 4 June to 18 August 2020. We are visiting UK, Ireland, France and Germany. Do we need to apply for this jour... Read more
ney as if we are new travellers or do we log on somewhere as previous users of Woolworths Travel Insurance. Thanks in advance.Ryan A.Woolworths Travel Insurance
Hello Jim, You can take a quote and a policy at any time through our website or you are able to contact our sales team and they will be able to discuss the situation for you. You can contact the sales team on 1300 10 1234.
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Questions & Answers
Maz S.asked
Hi..I would like to cancel my travel insurance as we are not going to New Zealand at this present time
My Policy Number is TRVC 2002 364958791
1 answer
Elisabeth L.Woolworths Travel Insurance
Hi Maz S, thanks for getting in touch with us about your Travel Insurance Policy. If you are no longer going on your trip we are able to cancel your policy and provide a full refund of the premium paid. If you still need assistance with this, please get in touch with our service team on 1300 10 1234 between the hours of 8am to 8pm Monday to Friday or 9am to 5pm on Saturday and Sunday (EST) or please visit our website https://insurance.woolworths.com.au/ Where one of our Customer Service Representatives are available for you via web chat from 8.30am - 7.30pm weekdays and 9.30am to 4.30pm on weekends. Thank you.
Vanessaasked
Due to travel restrictions are we able to change the dates of the insurance policy?
2 answers
Sorry Vanessa,you'll have to ask woolies insurance.
Brock B.Woolworths Travel Insurance
Hi Vanessa, thanks for reaching out. Due to current circumstances surrounding COVID-19, we are offering our customers the option to have their policy refunded. Unfortunately, we will not be able to change the dates of your policy. Kindly contact our customer service team on 1300 10 12 34 to have this resolved.
Vanessaasked
I have a standard policy for an upcoming trip in June 2020. This covered me for 6 months travel so it was quite expensive for me as a 20 year old. Can I change the dates at all or get a refund/credit for future use?
No answers
Details
Category | Travel Insurance | Travel Insurance | Travel Insurance | Travel Insurance | ||||
---|---|---|---|---|---|---|---|---|
Other Insurance Types Offered | Car, Home and Contents, Life and Pet | Car, Home and Contents, Life and Pet | Car, Home and Contents, Life and Pet | Car, Home and Contents, Life and Pet | ||||
Underwriter | Hollard | Hollard | Hollard | Hollard | ||||
Maximum Age Covered | 79 years old | 79 years old | 79 years old | 79 years old | ||||
Medical Coverage | ||||||||
Overseas Emergency Assistance | Not Included | Unlimited | Not Included | Unlimited | ||||
Accidental Death | $20,000 | $20,000 | Not Included | Not Included | ||||
Emergency Dental | Not Included | $500 | Not Included | $500 | ||||
Pregnancy (max weeks) | 25 weeks | 25 weeks | 25 weeks | 25 weeks | ||||
Resumption of Journey | Not Included | $3,000 (as part of Additional Expenses) | Not Included | Not Included | ||||
Hospital Cash Allowance | Not Included | $50 per day up to $5,000 (minimum 48 hours of hospitalisation required) | Not Included | Not Included | ||||
Overseas Emergency Medical & Hospital Expenses | Not Included | Unlimited | Not Included | Unlimited | ||||
Loss of Income | Not Included | $10,400 (max 26 weeks, up to $400 per complete week) | Not Included | Not Included | ||||
Permanent Disability | Not Included | $25,000 | Not Included | Not Included | ||||
Luggage & Personal Effects | ||||||||
Theft of Cash | $250 | $250 | Not Included | Not Included | ||||
Delayed Luggage | Not Included | $375 after 12 hours, $750 after 72 hours | Not Included | Not Included | ||||
Credit Card Fraud | Not Included | $5,000 (combined with Travel Documents cover) | Not Included | Not Included | ||||
Travel Documents / Passport | Not Included | $5,000 (combined with Credit Card cover) | Not Included | Not Included | ||||
Maximum Single Item Limit | $3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items) | $3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items) | $3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items) | $3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items) | ||||
Luggage & Personal Effects | $15,000 | $15,000 | $5,000 | $5,000 | ||||
Ancillary | ||||||||
Personal Liability | $3,000,000 | $3,000,000 | $1,000,000 | $1,000,000 | ||||
Rental Vehicle Excess | $5,000 | $5,000 | Not Included | Not Included | ||||
Motorbike / Moped Coverage | Not Included | Not Included | Not Included | Not Included | ||||
Domestic Pet Care | $500 | $500 | Not Included | Not Included | ||||
Special Activities Packages | ||||||||
Golf | Included | Included | Included | Included | ||||
Cruise | Included | Included | Included | Included | ||||
Adventure | Included | Included | Included | Included | ||||
Snow / Ski | Optional Extra | Optional Extra | Optional Extra | Optional Extra | ||||
Manual | Download manual |
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Elisabeth L.Woolworths Travel Insurance
Hi Dylan, thanks for sharing your post, we're pleased you received the refund for your policy due to the Corona virus. We'd like to take the time to thank you for choosing Woolworths Insurance and appreciate your feedback. Thank you.