??!
1 photo
Woolworths Travel Insurance

Woolworths Travel Insurance (page 5 of 12)

Comprehensive, Basic, Saver, Annual Multi-Trip
3.8 from 226 reviews

Reviews

3.8

226 reviews
5
(147)
4
(13)
3
(3)
2
(7)
1
(56)
  • Value for Money
    3.4 (43)
  • Transparency
    3.0 (31)
  • Customer Service
    3.3 (42)
Previous
Next

Satisfied but a bit slow

published

We have used Woolworths for our travel insurance a few times now
We have been very happy with their service and would recommend them to our family and friends
Unfortunately I had two unpleasant experiences in Bali this holiday. My medical claim was settled very efficiently, but I have to say my theft claim did take too long. I tried to provide all requirements as soon as I could but it then could take at least a couple more weeks to hear that you were still waiting for more information. In saying that we will use Woolworths again as the staff I spoke to were always polite and friendly

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance

Fantastic experience with Woolworths travel insurance

published

We used Woolworths travel insurance when my family and I went to Bali. The service and experience was amazing, could not fault them at all and would use them every time we travel

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance

Just so good !

published

We have used this Insurance Company only once, and will certainly use them again. The response to our claim was a very satisfying experience, and was processed with fluency, timeliness and without issue. So pleasing, and very much appreciated !

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance
Travel Insurance

Find out how Woolworths Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all

Pleasantly surprised

published

This was my first experience with Woolworths Travel Insurance. My claim was processed after a short delay however they did acknowledge my claim which was helpful. I will use them again.

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance

Hey Karen, thanks so much for your feedback and we appreciate your message very much. We always aim to provide the best service to our customers and we'll continue to work with our Teams for more options for our customers in the future. Thanks.

Very satisfying with the outcome

published

Yearly since 2014 before my travels ,first time I’ve claimed and happy with the outcome.
Have got another trip next year and have already purchased the insurance .
Thank you

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance

A rocky start with a successful outcome

published

This is the second time I have used this insurance. I needed to make a claim and the auto response told me within 10 days. That was August. After many follow up emails from me I was finally contacted by a very apologetic Alison on 24 Oct who dealt with my claim there and then. My Excess was also waived as a courtesy.
I was very impressed with her - if there is a problem, it's the way it's dealt with that makes the difference.
I will use Woolies Insurance again on the strength of the conversation I had with Alison.

Insurance claim madeYes
2 comments
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance
Jacqui Hodgson
Jacqui Hodgson

It's good to know you follow up on issues. Thank you.

I Love Woolworths Travel Insurance

published

So far, I have used Woolworths Travel Insurance only the once, but I will do so again, definitely. They were easy to deal with and paid my claim speedily.

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance

Hi Kidami, thank you for sharing your review with us. We're very happy to have been able to process your claim and promptly reimburse you for your expenses. Thank you for choosing Woolworths Insurance.

Locoma

Locoma

  • 2 reviews
  • 5 likes

Claim settled quickly.

published

First time I have used this insurance. Unfortunately had to make a claim which was settled promptly and without question.

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance

Hi Locoma, thank you for sharing your review with us. We're pleased to hear we were able to promptly settle your claim with ease. Thank you once again for choosing Woolworths Travel Insurance.

Amanda Ng

Amanda Ng

  • 14 reviews
  • 2 likes

Will use them for Travel Insurance again!

published
Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance
Travel Insurance

Find out how Woolworths Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all
Maggie

MaggieDuncraig WA AUSTRALIEN

No fuss, just so simple!

published

I just had to used it once and I did so when I was back home in Australia. No problems claiming then.

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance

Hi Maggie, thank you for sharing your review with us. We're pleased to hear you had a seamless experience claiming under your policy with us. Thank you for choosing Woolworths Travel Insurance.

Very impressed

published

I used this for my family for a trip to Indonesia. Everything about this insurance was perfect, from price to service.

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance

Professional, polite, courteous staff

published

This is my first time using Woolworths Insurance Company and everyone I have spoken with were very sympathetic and understanding with my claim. I am more than happy to recommend Woolworths Insurance to my family and friends.

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance
Diana32

Diana32Victoria, Australia

  • 2 reviews

speedy claim process

published

I have been using this travel insurance on an annual basis for 3 years and only this year had a large claim following an accident requiring my hospitalisation and cancellation of travel plans. I was able to provide full details and the claim was paid in less than 10 days. I will continue to use them

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance

Super quick claim process

published

Once. I got sick and needed to see a doctor while overseas. Quick online claim process and got my money back without an issue.

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance

Cost effective & excellent service.

published

This is the first time I have used woolworths travel insurance. I found it easy to apply for online & at a good price. Also friendly & helpful staff when any query made. Making a claim was easy & not as stressful as I had expectef.

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance
Travel Insurance

Find out how Woolworths Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all

Easy claim

published

Used Woolworths travel four times. Had to make one claim, it was really easy! Spoke to a real person on the phone, and didn’t have to wait in any ques.

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance

Excellent choice

published

Once best thing I did My husband could not travel that day because of vertigo and Woolworths insurance covered us and we got the money back it was quick and easy I will be using them always

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance

Recommend you use Woolworths travel insurance

published

Very satisfied with Woolworths travel insurance. Have used the insurance a couple of times.And had a couple of claims.very happy with how they handled the claims.

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance
Betty

Betty

  • 2 reviews

Hassle Free Claim

published

I have used Woolworths multiple times when travelling but this was the first time I had to make a claim. The process was so simple and the claim was all completed in under a week

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance

Great service

published

This was the first time i had used woolworths travel insurance and also unfortunately the first time i have ever had to claim on a travel insurance policy. Woolworths were very helpful and concerned for me when i initially called after the accident. They kept in contact every couple of days to see if i needed anything. The claim was quickly settled without any issues. Great service.

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance
Page 5 of 12
See all Woolworths Travel Insurance reviews

Questions & Answers

Vanessa

Vanessaasked

Woolworths Travel Insurance

Due to travel restrictions are we able to change the dates of the insurance policy?

2 answers
Bunbury couple
Bunbury couple

Sorry Vanessa,you'll have to ask woolies insurance.

Woolworths Travel Insurance
Brock B.Woolworths Travel Insurance

Hi Vanessa, thanks for reaching out. Due to current circumstances surrounding COVID-19, we are offering our customers the option to have their policy refunded. Unfortunately, we will not be able to change the dates of your policy. Kindly contact our customer service team on 1300 10 12 34 to have this resolved.

Vanessa

Vanessaasked

Woolworths Travel Insurance

I have a standard policy for an upcoming trip in June 2020. This covered me for 6 months travel so it was quite expensive for me as a 20 year old. Can I change the dates at all or get a refund/credit for future use?

No answers
Judith

Judithasked

Woolworths Travel Insurance

Does my free travel insurance with woolworths credit card provide for cancellation of accommodation due to pandemic - Covid 19?

No answers

Get an answer from our members and Woolworths Travel Insurance representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.