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Woombie Swaddle
Belynda
- 2 reviews
- 5 likes
this product and the customer service is a joke
To begin with its over priced. The sizings are ambiguous at best. I tried the summer one on my son and he sweated profusely. I contacted woombie for a refund and the sent a rude email back saying I should sell it on eBay!!!
1 comment
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LbrayVictoria
Poor customer service
I purchased 2 x woombies off the great reviews it got on this site. When I got
Them I tried it on my daughter and she slept terribly and was I concerned about the material being so tight around her neck and it irritated her skin. I tried to get a refund for the one I did not use and sent them an enquiry they took ages to get back to me and now am not in The 14 day exchange period lets just was very disappointed with product and company! Not helpful
Apparently works for others
Poor service, return policy
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kelliesgirlsAU
- 2 reviews
Terrible
Steer clear of this item if you don't want to waste your money. I was given a similar item by my beautiful mother in law which is called a "Love Me Baby Wrap Me Up" and it is simply wonderful. I have recently purchased some more as my baby uses them all the time, and it is good to have spares as my baby has a little reflux. My original wrap though, still looks and feels like new. Unfortunately I have to give the Woombie a BIG thumbs DOWN!
Good idea, but not much else good to say I'm afraid.
The poor quality and mediocre customer service fro...Read more
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avasmygirlMELBOURNE
Terrible customer service!!!
Very helpful whilst trying to sell me the product. Told me which size to purchase, upon receipt it was miles to small for my baby. I contacted woombie again she pretty much told me it would fit even though i had tried it on, and explained i would not be getting a refund due to my 'change of mind'. She was actually quite rude. The next size up was miles too big but i had no choice but to exchange. In the mean time i had to purchase one that fit (ergococoon highly recommended) now i have a useless $50 purchase. To make matters worse my exchange arrived badly beaten in horrid packaging making it impossible to sell. :(
Refund policy a joke
2 comments
Woombie AustraliaWoombie
The right Woombie size for baby is determined by weight. Going to a larger size can be unsafe for baby. The concept of the Woombie is to stretch onto the baby, moulding to the babys unique shape and... Read more
imitate the feeling of the womb, which means it allows baby movement but with resistance. Unfortunately some users are not familiar with how they need to fit to be effective and that the Woombie in fact gives baby more movement than Traditional Wrapping, even though appearing to be tighter. Using a swaddle on a baby who has not reached the weight guidelines will be loose, which this customer was advised, as safety is important to us at Woombie, we do advise to not skip sizes. There are over nine styles of Woombie available due to the ever increasing different needs from baby and carer. The ergococoon (mentioned above) which is a copy of the Origianl Woombie Concept but has the shape of a sleeping bag is stretchier than the original Woombie and is more to the stretch of the Summer Version Woombie.Well people get rid of rude sales staff. Fire them! I was considering getting a woombie for my daughter who is expecting her first baby. Having second thoughts now due to the previous review from the previous post.
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Steveslady
- 2 reviews
- 4 likes
Terrible
The idea is a really good one, and if possible you should source a similar better quality product. I believe there are lots of them out there. I was very disappointed, but maybe others will have better luck. Purchase at your own risk though.
The concept is a good one, that's about it.
Didn't like the quality. Like many others, I had issues with various parts being defective. The quality does not match the high price. My son could also escape his arms out of it. I also have a strong dislike for the velcro at the neck because it is so close to the baby's face. The ripping of it to open the suit startles the baby awake, and my son was very hard to settle once this happened, as it probably scared him half to death.
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nilbogSydney, NSW
- 39 reviews
- 22 likes
Terrible
The "original" Woombie with the press stud is excellent. We have one and our daughter loved it. We washed it in a delicates bag with the regular washing and it still looks good. The "new" Woombie has in my opinion a fatal flaw. The new woombie uses Velcro under the chin. Unless it is perfectly sized and attached (on a wriggling baby) it will scratch their chin. The irritation caused our our daughter to shake her head exasperating the problem and after a few hours sleep drawing blood. We moved to other brands that don't have this problem.
Comfortable, soft, comforting.
Cut my daughters chin.
1 comment
Woombie AustraliaWoombie
The Velcro version of the Woombie is no longer sold in Australia.
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Terrible
Expensive and a complete waste of money. I purchased this woombie for $40 and it literally fell apart in a short amount of time. Poor customer service added to my bad experience.
No positives with the woombie.
Cheap and nasty fabric causes damage within a few wears and washes.
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Janey2000
- 4 reviews
Terrible
Not very happy with the quality of the product at the cost of $40 each. I have now purchased a Love Me Baby and an Ergococoon and found these to be much better products in regard to quality. Both have a duel zip for easy nappy change and ease for putting in the car seat. Ergococoon is also $10 cheaper than the Woombie and is made of beautiful soft organic material. Both of these suits also don't have the press stud up the top, so you won't have a problem with this design fault as the Woombie does.
Didn't get the chance to like anything, bot...Read more
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Terrible
Good idea but I don't feel I got value for money. I would not buy another one unless they dramatically improve the quality. I am now going to purchase another similar suit in a different brand because I do like the idea, and hope that it lasts longer than the woombie did.
I liked the fact that this suit is an easy way to swaddle my baby.
The suit broke. First went the zipper, which snapped off. Then it tore near the closure stud. It is now used as a dusting rag (a very expensive dusting rag!)
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Questions & Answers
A Mummyasked
Can babies get there hands up near mouth or cheeks? Or are arms secure down on chest or sides
1 answer
Sometimes they can wiggle enough to get their fingers out when they are a bit older but in general, if you have the right size swaddle for the baby then they won't get their hands out & their arms are secure either at their sides or on their chest (where-ever you put them).
Meena's Mummyasked
How to transit from swaddle to arms out?
1 answer
My daughter was a compete swaddle addict so we couldn't just go cold turkey and take her arms out of the woombie. We ended up using another product called the Zipadeezip to transition which worked a treat.
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Woombie AustraliaWoombie
Unfortunately this item was used and was not a faulty item, we were unable to accept the item back and give a refund therefore we suggested she could sell it on eBay.
mation at a baby market, and chose the Summer Convertible from our range. It is highly recommended by midwives and paediatricians around the world for use in hot climates, due to the unique organic air fabric, which allows heat to escape. Regarding sizing although this was not mentioned in our communication, sizing is a guide, what may be quite firm for one user another may feel it not firm enough. We do exchange on unused items.This lady was given lots of infor... Read more