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Unsafe food and appalling customer service
The food is some some of the worst I have eaten. The Karaage chicken poke bowl contained extremely low quality uncooked chicken in it. I immediately took a photo of the raw chicken and sent it to their customer service team asking for a refund. That was on Thursday and I have not received the refund yet. I of course cancelled my next order and very explicitly stated in my email that I do not want to see any future charges from them. Despite this, I was still charged and just received my cancelled order! I would have thought if a customer receiv...ed raw chicken they would bend over backwards to make it right but apparently not. I would also like to mention that there are NO ingredients listed anywhere for the meals! If you have food allergies (or even if you don’t) stay away! UPDATE: I have since received an email confirming a refund will be issued.
Disgusting! Wouldn’t feed it to my dog
After using a competitors service, my partner decided we should try another service- Workout Meals. Boy, do I wish that didn’t happen! First of all, the delivery. Thankfully someone was home, because when received, they were barely cool. Wouldn’t have lasted another hour outside.
Onto the meals themselves. First one I attempted to try was the lean fish. It smelt fishy, and I don’t mean in a good way. It was bland, and the entire meal was sitting in approximately 2cm of fishy water. That went into the bin, & onto the Moroccan chicken. Again- bl...and, & apart from the chickpeas, not sure what about it made it Moroccan. Last time I checked, Moroccan food isn’t bland & tasteless. My partner had the Chilli Con Carne. First thing I noticed was the serving size seemed extremely small & after a quick weigh in the scales, came under stated weight by Atleast 40grams. As for taste, it was underwhelming, & rated less by my partner than the vegan version of the competitor brand we regularly use. On the second night, I went for the lamb kofta & quinoa. Yep, you guessed it! Bland again. My partner opted for the Mongolian garlic. A week later, the house & her breath still stinks of garlic. Barely half was consumed. Third night, I reluctantly chose the Thai green curry & cauliflower rice. Surprisingly, it smelt great. That’s about as nice as I can be about that one. Overly salty, & the chicken was scarce. My partner opted for throwing her remaining meals in the bin, & going for Vegemite on toast. Safe to say we will be going back to our old faithful
Not happy with food or service
Not enough vegetables or flavour in any of the meals. The chicken pieces were minimal, dry and tasteless. Was not sent any tracking service so my food was outside for over 5 hours on a warm day. I sent various questions to the online chat and the messages were viewed but never got a response after hours of waiting. Tried to change my order and was almost impossible, the food is not worth the money and I have cancelled my next order, will be trying a different ready meal delivery service, this one was very poor.
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Unfortunately a big flop
I signed up to Workout Meals for one week to test them out as I have no ability to eat the same thing week after week and had been using YouFoods and Soulara interchangeably for a while. Everything sounded and looked delicious on the website, but unfortunately the reality was really disappointing. So far I’ve tried 4 of the 7 meals I ordered and wouldn’t recommend a single one: the moussaka, whilst it smelled great, was so absurdly overly salted I couldn’t eat it (and I can HANDLE salt); the prawn and chicken paella was bland and had those tiny...little shrimps in that were hard as rubber; the poached chicken salad was...well...literally just boiled chicken with some cabbage; and the ‘crispy fried fish and zucchini’ was somehow both excruciatingly dry and soggy at the same time and had absolutely no flavour. Another issue I had is that the kJ stated on the website didn’t match up with the kJ stated on the pack of each meal, so I haven’t a clue what my actual intake was. I signed up based on the reviews on this site, so think it’s fair to anyone considering signing up that I leave a real, unbiased review here. I’m really disappointed as this was considerably more than I was paying for both YouFoodz and Soulara yet what I received was just really not good food. Even with fitness and macros in mind, I just couldn’t recommend this to anyone. I will say, however, that their customer service is responsive as I emailed them with concerns around the salt content of the first dish I had and they did quickly respond to say they would look into the issue.
Questions & Answers
If I may make a suggestion, maybe use more gluten free sauces and gravies etc so that more of your meals can cater for gluten intolerance. Chang's , Ayam and Maggi have a good range of sauces , gravy mixes etc.
Or a choice of sauce you can add yourself from a separate container.
Hi Peter & Michelle, thank you for taking the time to leave your ideas, they've all been taken onboard and passed onto the Operations Team! Have a great day.
I would like to know if you have brought hundred calorie meals for female glenelg like to lose at 10 kilos
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|Category||Food Delivery Services and Diet & Weight Loss Programs|
|Meal Type||Packaged Meals|
|Meal Plans Available||Yes|
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