is company is basically a scam.
They hassled me around for nore than 4 months, before making the claim. When i finally filed the claim online i found out how close to impossible it is to make a claim worh them, although many reviews said its easy and fast(this company probably pays out for ots reviews, being either really good or as i have found it, very bad). When they finally "agreed" on accepting my claim, they said the money has been sent to a 3rd party and it is not up to them anymore. They sent me some bullshi paper supposed to be some pr...
Already recommend to anyone travellIng, so glad I had it
The staff at the emergency response are amazing, after doing ligament damage to my knee in Bali they organised everything to fly home and sort out medical stuff from home, they helped immediately and answered all of my questions and checked to see how I was. No complications yet just waiting for medical reimbursement now.
No value for money
I purchased traveller's insurance from World Nomads and was hospitalised during my vacation. When I returned home, I obtained the extensive documentation required. I submitted my claim for reimbursement of medical expenses four months ago. Every time I contact them, I get another email saying, "We'll get back to you in ten days."
Excellent experience with World Nomads
I would like to thank the World Nomads team especially Sam, Marie, Jenna and Dean for their continuous support provided to me during my trip to the Everest Base Camp. I was evacuated and had to undergo medical procedures to deal with my Acute Mountain Sickness/High Altitude Pulmonary Edema. I was very surprised to see administrative formalities getting completed without my intervention. I never felt alone and it was like the entire team was with me during my bad times. I will never forget this experience and will surely recommend World Nomads t...o others who need to explore their adventurous dreams and want to have a hassle free insurance experience. August 14th 2019 Update: A different experience This is my second review for World Nomads. I have been assisted throughout my Nepal journey by World Nomads. This time I would like to that Michelle from the claims team for her support in sorting my helivac claim. The claim took a while to sort but all parties were happy at the end. Again this is not any marketing strategy from the World Nomads but an honest feedback from a client. My experience with them was amazing and will surely recommend World Nomads in future.
Avoid using this travel insurance...complete scam.
A complete scam...my flights were cancelled which would've have left me stranded in the country for another 5 days when i needed to be back at work. This meant i needed to purchase new flights to get back on time..therefore i booked new flights to get back on time thinking i should be covered as my flight is cancelled.
I was wrong...after speaking to the representative at world nomads..they do not cover "operational cancellations" which meant they will not be paying my claim. After further discussing with the representative about reasons why t...hey don't cover that sort of cancellation..i was told that "it happens to frequent therefore we do not cover it". Now that sounds a bit fishy does it not? To leave that out of your coverage because it happens to frequently. Should a car insurance leave out "car accidents" because it happens to frequently? Stay away. they just want your money.
Don’t buy this insurance.
I’ve got the highest travel insurance so I’d be covered if I miss one of my trips. Because of a flooding the buses couldn’t drive and that’s why I couldn’t take part on a whitsundays trip (sailing trip on Australias east coast) I booked. I didn’t get any money back, because “this is not a case for the insurance”.
Seriously don’t go for this insurance
Slow at responding. Will try anything to do you out of a claim. Would avoid at all costs. I purchased extra "gadget insurance" from these guys but I might aswel not have as when i lost my drone. I know now why this company has so many good reviews from travel bloggers, because these bloggers are paid to write the reviews. Just avoid them.
Constantly avoiding to pay out on claim
I didn’t have a problem making a claim online and provided all my details. The claim was accepted and money was promised.
Then the delays and problems started. World Nomads kept asking me for a swift bank account number. I said in Australia we do not have swift codes just bsb and account numbers. The WN rep (always the same one, a Bupa reinsurer from Denmark) kept saying our bank returned the money and kept asking for more bank info. We provided alternate bank details (from our bank who has historically accepted payments from overseas). After 2...
Never heard from claims adjuster after almost 2 months
I filed a claim with this company after being mugged and sent to the hospital, and after sending them multiple emails I still have yet to receive any response for my claim. No calls, emails, nothing. I will not be using them again when I travel.
- Travel Insurance - Standard Plan
Not satisfied AT ALL
I've signed a standard family policy for a 2 weeks sailing trip in the Caribbean.
My flight from Europe was delayed 27 hours, I've lost one hotel night in St Martin, I had to re-book additional four flight tickets to fly into the Caribbean and I've lost one full day of boat rent.
On the way back we had an unplanned airplane stop-over and 3 more hours of delay.
According to the T&C (Terms & Conditions) of World Nomads I was eligible for a reimbursement of 0€ and 0cents!
Specifically they also said "that the insurance cannot be held liable for any unused accommodation or no-show fees".
I forgot one more point: it takes 1 minute to sign your contract online and be invoiced, but my request was replied after 40 days.
Never again will I use this company - waste of time and $$
Our Qanatas flight was delayed and we missed our transfers - World nomads wouldn’t accept our claim despite advertising being covered for out of pocket expenses due to delays. Never again will I use this company - waste of time and $$
Lost a whole lot of stuff overseas trusting that I had insurance. Took them 2 weeks to respond saying I hadn’t notified the right authorities in time to attempt a claim. They weren’t very helpful at all. Can see where they get a bad rep from. Would not recommend.
- Travel Insurance - Standard Plan
Avoid it at all cost
Do not I repeat, do not spend money on the "insurance." Save yourself precious time headaches and finances. I purchased around a dozen times their travel insurance and only I did one claim (which obviously was not covered).. Once I claimed a delay baggage etc and they found anyway possible not to pay anything as advertised. This time I had a very bad accident, mauled by a monkey in Oct 2018. I sent receipts etc already six times and still being emailed back telling me either they don’t see it, they don’t understand the pic is unclear etc etc. T...he time and energy wasted is beyond unprofessional. Also they saved a lot of money because, as we all know in many developing countries, you can’t have receipts so the claim is a partial claim. I will never ever purchase insurance and worse yet, I will tell my many students studying abroad not to do it and I will definitely spread my story. Complete misrepresentation of the service they are all about marketing and young folks sponsored by this company LONELY PLANET you shold do your research (I am a researcher) and see the real reviews
Phony travel insurers. Stay away for your own safety.
DO NOT USE THIS COMPANY FOR TRAVEL INSURANCE.
DO NOT USE THIS COMPANY FOR TRAVEL INSURANCE.
This company does not pay out on its claims. It is a false and fraudulent travel insurer.
They won't outright say "we won't pay you", because that would be illegal. Instead they:
* have a website with a massively long claim process
* the website barely works
* it keeps timing out in the middle of the claim process
* the claim process asks for mountains of details and paperwork that are unrelated to the claim (such as regarding accomodation and travel details, even when you're just making a small medical claim), takes over 2 hours to enter even a simple claim ...
- World Nomads Travel Insurance
Appalling and unprofessional
Only once and this will be the last time. Almost 6 weeks and still no resolution to a simple claim. If I could click no stars I would. Next time I shall go with icover who were excellent for travel insurance on a previous trip
Questions & Answers
I notice that all the 4 and 5 star reviews are from 2+ years ago, but recently, all the reviews are 1 star. What's happened to the claims process in that time for this to be so consistent?
Hi I'm Hanum, a Malaysian. I'm going to Australia for holiday while pregnant. My question is am I eligible to buy World Nomads travel insurance? Does the World Nomads cover pregnancy complication? Thank you.
I need to file a claim, and I need a password tom proceed. Will you please notify me with a password?
Barbara Moore ID 622070
Just to make sure I'm resetting the correct password on the correct account, could you please send me a quick email on firstname.lastname@example.org?
Looking forward to hearing from you,
Get an answer from our members and World Nomads representatives
|Category||Travel Insurance||Travel Insurance|
|Maximum Age Covered||70 years old||70 years old|
|Overseas Emergency Assistance||$5,000,000||Unlimited|
|Pregnancy (max weeks)||Not Included||Not Included|
|Resumption of Journey||$1,500||$1,500|
|Hospital Cash Allowance||Not Included||$50 per day, up to $5,000|
|Overseas Emergency Medical & Hospital Expenses||$5,000,000||Unlimited|
|Loss of Income||Not Included||Not Included|
|Permanent Disability||Not Included||$12,500|
|Luggage & Personal Effects|
|Theft of Cash||Not Included||$250|
|Delayed Luggage||$300 after 12 hours||$450 after 12 hours|
|Credit Card Fraud||$1,500 as part of Travel Documents cover||$1,000 as part of Travel Documents cover|
|Travel Documents / Passport||$1,500||$1,000|
|Maximum Single Item Limit||$500 (Laptops or Cameras)||$2,000 (Laptops or Cameras)|
|Luggage & Personal Effects||$2,000||$10,000|
|Rental Vehicle Excess||Not Included||$3,000|
|Motorbike / Moped Coverage||Not Included||Not Included|
|Domestic Pet Care||Not Included||Not Included|
|Special Activities Packages|
|Cruise||Not Included||Not Included|
|Snow / Ski||Optional Extra||Optional Extra|
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