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World Nomads Travel Insurance

World Nomads Travel Insurance

Explorer Plan, Standard Plan
2.7 from 276 reviews · View Statistics
See the Best Travel Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by World Nomads

Reviews

  • Value for Money
    1.2 (24)
  • Transparency
    1.2 (19)
  • Customer Service
    1.2 (25)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (1)
    • 2-4 weeks (3)
    • 1-2 months (5)
    • 3+ months (5)
  • Claim ApprovedYes (3) · No (12)
Previous
Next

The pandemic is their excuse not to pay your claim

published

They simply declined our claim, stating that the incident we had happened during a pandemic. We had extra expenses because of an unforseen change of plans and there was nothing we could do about it. When we submitted the claim, their negative answer was justified by "it happened during a pandemic and pandemics are not covered".

Value for Money
Transparency

Worst Insurance Provider

published

Took two months to provide any correspondence on claim, unable to answer emails and calls. Unable to provided decision on claim. They don't answer the phone, I left my number for a call back but they haven't, I've filled out online enquiries but they don't respond. Loads of bad reviews in the last few weeks for this insurer. STAY AWAY from world nomads

Value for Money
Transparency

No point to the insurance, they won't help when needed. Better keep the money.

published
Value for Money
Transparency
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World Nohelp

published

Great company, as long as you don't have to face a pandemic after having bought a policy.
When you need the travel insurance, they're completely absent. When they want you to pay for your plan, they are always there for you.

Value for Money
Transparency

Orrible Experience

published
Value for Money
Transparency

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Next

dont expect them to disclose any information just trying to get your money

published

we organised for a policy for my son to Peru from Australia in February. We spoke to them and then bought it on line. At no time were we informed that he would not be covered for the coronavirus. There were no alerts concerning travel in Australia or Peru, no alerts at all for anywhere except China at the time so no you cant say everyone was aware of the situation and it was a known issue from 31/1/2020. If you couldn't cover him then fine but you were either accepting new insurance polices and not informing people of the coverage for coronavirus or you have retrospectively changed your coverage to avoid liability. You should be ashamed of yourselves.

Value for Money
Transparency

Scam travel insurance. Avoid at all costs.

published
Value for Money
Transparency

My brother in law died thinking he had cover from these cold hearted scammers!!

published

Accurate facts are. ..after paying a whopping three hundred pounds , my brother in law thought he was covered for a lifetime trip with World Nomads. He was on a motorbike travelling through all these countries in South America...yet nobody here thought to ask what his mode of transport was . He could have been on a camel or a skateboard when the drunk driver hit him and we would have him home with us today. But no, they used their get out clause in the 140 pages listed of what your not really covered for to allow him to die. I will always keep posting this. His story won't be forgotten! And how you sleep at night is beyond me! Mrs Ali Peck

Value for Money
Transparency

Scam, do not use this company

published

Can't access to their claiming portal, they have not given me access despite reiterated intends.
I have six pendant claims which resolution I have waited more than 4 months, they have not refunded anything.
Do not use this company or you will be in medical debt.

Value for Money
Transparency
Travel Insurance

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Jade Facey
Jade FaceySydney, NSW
  • 2 reviews
  • 2 likes

Scam insurer

published

Scam company. The policy wording and agreement documents are misleading and should be illegal. I am making a formal complaint. This is the second time i have booked the first time i had no issue and i'm lucky because I was doing Everest. Had anything happened to me i'd probably be dead they wouldn't pay out and i now know that. The second time they refused to pay me for items lost in checked luggage despite it being locked. Travel insurance is supposed to protect you!! DO NOT BOOK WITH THIS SCAM COMPANY. They will find any way not to pay you. My items were taken from my locked bag on a Qantas flight and somehow thats not covered??

Value for Money
Transparency

One star just because zero is not an option

published
Incentivised Review No
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Michael
MichaelGreater Melbourne (Metropolitan), VIC

Stay Away From World Nomads!

published

Stay Away From World Nomads!

As I can see from previous reviews I'm not alone. DON'T buy insurance with World Nomads, they don't answer the phone, I left my number for a call back but they haven't, I've filled out online enquiries but they don't respond. Loads of bad reviews in the last few weeks for this insurer. STAY AWAY from world nomads. 15 years I have been paying for insurance with them, thankfully my first need to claim is not leaving me $1000s out of pocket . Stay Away From World Nomads!

Transparency
Customer Service

Bad choice

published

As they are a recommendation of Lonely Planet I purchased travel insurance for years with them, did not need it until my last trip. I had problems with my visa in Africa when crossing the border from South Africa to Namibia, so I needed to organize another mean of transportation, but they refused to pay for it.
On the same trip my brand new bag got damaged, I filled out the claim, it took a while untill they reacted, finally I got a compensation of 5 USD for it, sent them a message if it was a joke but they did not bother to reply.
Big disappointment, so I will check other insurance companies in the future.

Value for Money
Transparency

Never allowed to file a claim - unfair!

published

I have used World Nomads in the past and never had a problem with them. Now that they use TripMate it appears that they are trying to get out of paying for anything. I had two cancelled flights during a seven week trip and racked up $1200 in new flights and new accomodation. When I went to begin my claim, they said I had chosen the wrong plan. According to them, I do not qualify for my own country's policy even though I followed all the information on the website. This means that nonexpat or nomad traveler could ever use World NOMAD insurance. How ironic. I would give them 0 stars if I could. I recommend this company to NO ONE!

Value for Money
Transparency

Slow and unreliable service. Do not recommend it.

published
Value for Money
Transparency
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Page 1 of 10

Questions & Answers

Lisa N
Lisa Nasked
World Nomads Travel Insurance

I notice that all the 4 and 5 star reviews are from 2+ years ago, but recently, all the reviews are 1 star. What's happened to the claims process in that time for this to be so consistent?

No answers
Hanum
Hanumasked
World Nomads Travel Insurance

Hi I'm Hanum, a Malaysian. I'm going to Australia for holiday while pregnant. My question is am I eligible to buy World Nomads travel insurance? Does the World Nomads cover pregnancy complication? Thank you.

No answers
Barbara Moore
Barbara Mooreasked
World Nomads Travel Insurance

I need to file a claim, and I need a password tom proceed. Will you please notify me with a password?
Barbara Moore ID 622070

1 answer
World Nomads
Sarah T.World Nomads

Hi Barbara,

Just to make sure I'm resetting the correct password on the correct account, could you please send me a quick email on help@worldnomads.com?

Looking forward to hearing from you,

Sarah
World Nomads

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World Nomads Travel Insurance

Details

Compare both World Nomads Travel Insurance
CategoryTravel InsuranceTravel Insurance
UnderwriterAXAAXA
Maximum Age Covered 70 years old70 years old
Medical Coverage
Overseas Emergency Assistance $5,000,000Unlimited
Accidental Death$1,000,000$12,500
Emergency Dental$500$500
Pregnancy (max weeks) Not IncludedNot Included
Resumption of Journey $1,500$1,500
Hospital Cash AllowanceNot Included$50 per day, up to $5,000
Overseas Emergency Medical & Hospital Expenses$5,000,000Unlimited
Loss of IncomeNot IncludedNot Included
Permanent DisabilityNot Included$12,500
Luggage & Personal Effects
Theft of Cash Not Included$250
Delayed Luggage $300 after 12 hours$450 after 12 hours
Credit Card Fraud$1,500 as part of Travel Documents cover$1,000 as part of Travel Documents cover
Travel Documents / Passport $1,500$1,000
Maximum Single Item Limit $500 (Laptops or Cameras)$2,000 (Laptops or Cameras)
Luggage & Personal Effects $2,000$10,000
Ancillary
Personal Liability $1,000,000$2,500,000
Rental Vehicle Excess Not Included$3,000
Motorbike / Moped Coverage Not IncludedNot Included
Domestic Pet Care Not IncludedNot Included
Special Activities Packages
GolfIncludedIncluded
CruiseNot IncludedNot Included
Adventure IncludedIncluded
Snow / SkiOptional ExtraOptional Extra
Compare both World Nomads Travel Insurance
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