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World Nomads Travel Insurance

World Nomads Travel Insurance (page 2 of 6)

Explorer Plan, Standard Plan
2.7 from 276 reviews · View Statistics
See the Best Travel Insurance in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    1.0 (23)
  • Transparency
    1.0 (18)
  • Customer Service
    1.1 (24)
  • Claim Resolution Time
    • <1 week (1)
    • 2-4 weeks (2)
    • 1-2 months (5)
    • 3+ months (5)
  • Claim ApprovedYes (2) · No (11)
Previous
Next

Avoid it at all cost

published
Insurance claim madeYes
Joe
JoeSydney
  • 2 reviews
  • 2 likes

Phony travel insurers. Stay away for your own safety.

published
Insurance claim madeYes
cha
chahobart
  • 3 reviews
  • 3 likes

Appalling and unprofessional

published

Only once and this will be the last time. Almost 6 weeks and still no resolution to a simple claim. If I could click no stars I would. Next time I shall go with icover who were excellent for travel insurance on a previous trip

Insurance claim madeYes
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Anna
AnnaBrisbane

Dismal Service - DO NOT TRAVEL WITH WORLD NOMADS

published
Insurance claim madeYes
World Nomads
Sarah T.World Nomads
Alex
AlexCoventry

Explorer doesnt cover what you would expect. Never using them again.

published
Insurance claim madeYes

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Next
I.L
I.L
  • 5 reviews
  • 2 likes

Lack of integrity

published
Insurance claim madeNo
World Nomads
Sarah T.World Nomads
I.L
I.L
Payal
PayalSacramento

Save yourself!

published
Insurance claim madeYes

Absolute Scam for Adventure Sports, AVOID

published
Insurance claim madeYes
Rob
RobSydney

Very poor, stay away

published

Easy to sign up, impossible to discuss a claim. No response to email after 8 days. Hopeless, rip off, stay away

Insurance claim madeYes
World Nomads
Sarah T.World Nomads
Rob
Rob

Matt, 9 days, no reply. check 23.06. sorry. nothing here. It's just been a rubbish experience and talk of depriciating my lost items.

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Don't expect support when you need it!

published
Insurance claim madeYes
World Nomads
Sarah T.World Nomads

Poor

published

Claim form online extremely hard and annoying to fill up. Emergency number not working. I was on a car accident and found out they are not covering anything. Not even sunglasses for some funny reason? The first and the last time.

Insurance claim madeYes

Avoid at all costs

published

Pulling teeth is easier than making a claim with this company. From a terrible website that sends you through numerous dead ends when attempting to make a claim to a communications department that will make every attempt to ignore you and your claim. I have been absolutely disgusted by the behaviour of World Nomads and will never insure through them again.

Insurance claim madeYes
Ben
BenSydney

Lying, cheating claims department

published
Insurance claim madeYes
World Nomads
Sarah T.World Nomads
Spencer
SpencerBrunswick
  • 2 reviews
  • 6 likes

Absolutely atrocious customer service

published
Insurance claim madeYes
World Nomads
Sarah T.World Nomads
Spencer
Spencer
PaigeH
PaigeHEdmonton

Phone got stolen and they say it's not covered

published
Insurance claim madeYes
World Nomads
Sarah T.World Nomads
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I won't use them again

published

Don't choose world nomads. They would not even refund me the remainder of my travel insurance when part way through a working holiday my travel companion/girlfriend had a family emergency. It was her immediate family and she was very upset. Most companies will refund a remainder of insurance if you cancel trip part way through for emergency. Insurance should help you in these unfortunate situations and usually does. But when I submitted a claim they gave me no money, not even refund for remainder of policy. My girlfriend's company had refund policy no questions asked. Please choose another company.

Insurance claim madeYes
World Nomads
Sarah T.World Nomads

Exasperating and futile attempts to communicate when making a claim.

published
Insurance claim madeYes

Scam! They won't even acknowledge our claim

published

To whom it may concern,

It's been over 3 weeks since we filed our claim and no one has been in touch with us. We called trip mate USA and they gave us a fake email when we asked where to send our additional information. I have purchased this insurance more than once and recommended it to so many friends, yet this is the first time I actually need it and it seems like a huge scam.
Acknowledge your customers!! We will be posting this message as a review of your deserving one star, also will recommend everyone who is still on the roads to call their CC and cancel their insurance because it's non existent.

Here are pictures of documents you required a NOMAD to have while traveling in the middle of nowhere. RIDICULOUS!

Insurance claim madeYes
World Nomads
Sarah T.World Nomads

They are a scam company -they owe me around $6000 and haven't paid in four months

published

I took their coverage for medical and emergency evacuation. I am a US citizen. I have submitted the reimbursement receipts and proof of travel. They will keep deflecting and not paying you. They are interested in your money, not in actually being there when you need them, what they CLAIM they are there for. It's a scam company. Do NOT take insurance from them. They are AWFUL and unethical. In the US they'd have a class action lawsuit against them, and I will now explore that option.

Insurance claim madeYes
World Nomads
Sarah T.World Nomads
Hannah
HannahNewcastle

Warning! The worst travel insurance company by far

published
Insurance claim madeYes
World Nomads
Sarah T.World Nomads
Hannah
Hannah
World Nomads
Sarah T.World Nomads

Typical insurance company

published

They tell you they'll be back to you in a week, they get back to you in 3. I found not only were they slow, but quick to do anything they can to not help you. Can't say I'm surprised, they're an insurance company. They exist off of your fear of the unknown and do everything in their power to do the opposite of what you are told.

Insurance claim madeYes
Kiki
KikiHelsinki

Terrible!!!

published

Wasted 300€ on this insurance.
They won't pay you for anything.
My GoPro camera got stolen from my bag that i was carrying in the Philippines and our car got robbed in Israel so I lost my iphone&headphones. I had receipts for my devices but still no money back from this terrible insurance. They won't reimburse you for anything!!
Not recommended!!!

Insurance claim madeYes
World Nomads
Sarah T.World Nomads
Jenn
JennNew York
  • 2 reviews
  • 1 like

Worst Travel Insurance. They'll take your money and not reimburse you for anything!

published
Insurance claim madeYes
World Nomads
Sarah T.World Nomads
Jenn
Jenn
World Nomads
Sarah T.World Nomads
Lauren
LaurenMinneapolis

Used to be good, but now they don't care about customers and will stall your claim and lose checks!

published
Insurance claim madeYes
World Nomads
Sarah T.World Nomads
Chris
ChrisPembroke Pines

Worst Insurance company ever.

published

World Nomads uses Tripmate (subsidiary) to handle your claims within the U.S. Customer service has no real clue as to what the claim adjuster is doing or how long your claim will take. They will ask for necessary medical information (of which you will have to fax several times) and drag out the process of your claim for months. The customer service agents will send over expedite emails to the claims adjuster with no response. They will have you in limbo for months. They give you the impression that they have no real desire to close out your claim even when everything is verified and not pre existing. I have been waiting now for 3 months with no answers. Buyers "BEWARE"!!!!

Insurance claim madeYes
World Nomads
Sarah T.World Nomads
Chris
Chris

I emailed you all my information today (June 19, 2017). I really hope you are able to resolve this issue.

Page 2 of 6

Questions & Answers

Lisa N
Lisa Nasked
World Nomads Travel Insurance

I notice that all the 4 and 5 star reviews are from 2+ years ago, but recently, all the reviews are 1 star. What's happened to the claims process in that time for this to be so consistent?

No answers
Hanum
Hanumasked
World Nomads Travel Insurance

Hi I'm Hanum, a Malaysian. I'm going to Australia for holiday while pregnant. My question is am I eligible to buy World Nomads travel insurance? Does the World Nomads cover pregnancy complication? Thank you.

No answers
Barbara Moore
Barbara Mooreasked
World Nomads Travel Insurance

I need to file a claim, and I need a password tom proceed. Will you please notify me with a password?
Barbara Moore ID 622070

1 answer
World Nomads
Sarah T.World Nomads

Hi Barbara,

Just to make sure I'm resetting the correct password on the correct account, could you please send me a quick email on help@worldnomads.com?

Looking forward to hearing from you,

Sarah
World Nomads

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World Nomads Travel Insurance

Details

Compare both World Nomads Travel Insurance
CategoryTravel InsuranceTravel Insurance
UnderwriterAXAAXA
Maximum Age Covered 70 years old70 years old
Medical Coverage
Overseas Emergency Assistance $5,000,000Unlimited
Accidental Death$1,000,000$12,500
Emergency Dental$500$500
Pregnancy (max weeks) Not IncludedNot Included
Resumption of Journey $1,500$1,500
Hospital Cash AllowanceNot Included$50 per day, up to $5,000
Overseas Emergency Medical & Hospital Expenses$5,000,000Unlimited
Loss of IncomeNot IncludedNot Included
Permanent DisabilityNot Included$12,500
Luggage & Personal Effects
Theft of Cash Not Included$250
Delayed Luggage $300 after 12 hours$450 after 12 hours
Credit Card Fraud$1,500 as part of Travel Documents cover$1,000 as part of Travel Documents cover
Travel Documents / Passport $1,500$1,000
Maximum Single Item Limit $500 (Laptops or Cameras)$2,000 (Laptops or Cameras)
Luggage & Personal Effects $2,000$10,000
Ancillary
Personal Liability $1,000,000$2,500,000
Rental Vehicle Excess Not Included$3,000
Motorbike / Moped Coverage Not IncludedNot Included
Domestic Pet Care Not IncludedNot Included
Special Activities Packages
GolfIncludedIncluded
CruiseNot IncludedNot Included
Adventure IncludedIncluded
Snow / SkiOptional ExtraOptional Extra
Compare both World Nomads Travel Insurance
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