Got paid eventually
I had to provide A LOT of information and proof, it took many weeks but eventually I did receive some money for my claim. Not all of it but enough to have justified the time spent. Make sure you keep as many of your travel documents and receipts as possible. I think I did okay compared to some of the reviews I have read here. I was surprised to receive a good response. One woman even called me on the phone to chat one day about my claim which was a pleasant surprise! I think they are fair but like all insurance companies expect to work for it.
Slightly adventurous trip for older couple
We travelled to Borneo to see Orang-utans in the jungle & also the caves at Mulu. Caught a train from Bangkok to Butterworth, then to KL & finally down to Singapore finishing up with family in Australia & then home.
Definitely satisfied and do reccomend
For all travelers like me, I'd like to spend a few words on a travel insurance I I signed up for when I started my trip in August 2013. World Nomads.
I had only used it once for a dentist treatment and their speed in refunding me was pretty fast and without too many questions.
Then I ended up having breathing problems and went to a hospital in Bangkok. Many expensive exams were necessary and I was hospitalized for a week it is one of the best hospitals in the world. They did require letters from the hospital in advance before they would guarantee the direct payment, but everything went perfectly. I guess they covered over 2000 Euros costs in one week.
I was diagnosed lung cancer and had to return back to my home country (Italy) to be cured.
On my way back they said they wouldn't refund the return ticket as they are a travel insurance and usually people return from their travels with their own money.
But they did refund the upgrade to Business class which was more expensive than the ticket itself.
Overall I am very satisfied with their service and efficiency and speed and I do recommend them for long trips.
We had to make two claims with World Nomads after our recent trip to Europe, one for personal belongings and one for rental vehicle excess after a car accident. We would have no hesitation in using them again or recommending them to family and friends. We didn´t get everything back that we claimed for because our valuables weren´t covered from the theft (out of a rental car) but it was a fair settlement. We weren´t sure if the car rental admin fees or trip interruption costs would be covered, for example, but they were. All of the World Nomads staff we had contact with were professional, courteous and helpful. We dealt with one claims officer the whole time who was very understanding and reasonable, and put a lot of effort into processing our claim. All in all, out of the worst holiday experience we´ve had, we were very relieved we had the insurance cover and glad we´d gone with World Nomads.
Claiming stolen item was quick and stress free. very happy
I had my phone stolen the day before my birthday whilst at dinner in the south of France. I was away on holiday the next day and wasn't able to claim for well over a week later. I was emailed back the very next day and informed of what papers i would need to complete the claim. Once i sent these in Nomads were quick and informing, i would also like to mention the reps i spoke with via email. Very polite, helpful and exactly what you need when these sort of things come up. They confirmed with me within 2 weeks that my claim was successful and that i would be covered and with an acceptable amount. I will be using again and recommending to my friends fellow and travellers in the future.
quick responses, informative and very helpful
Took out comprehensive travel insurance with Suresave for a five and a half week trip to the USA. A week before we were due to leave I tore the quadriceps in my left leg which required surgery to repair and had to cancel the trip. Took a while to get together all the required paperwork which I submitted on 15/11/2013 and the final settlement was provided on 3/12/2013. Everything I claimed was paid, just waiting now for taxes to be refunded on the airfares which will be provided by Qantas. All in all a very pleasant result.
Value for money
My family have travelled with Nomads and have not only found them to be good value, but have had no problems with their claims. Many other insurance companies also require for you to be in the country of origin when taking out a policy, but Nomads has made it easy to apply from anywhere in the world. We have found them simple to use and understand.
Claim was smooth
I forgot to buy my travel insurance when I went overseas. When I arrived at my destination, I tried to buy it online but realized from the find print that the insurance from TID and SCI was only valid if I had purchased the insurance prior to leaving Australia.
Thankfully, I found World Nomads who could offer me the travel insurance even though I was already embarked on my overseas holidays. I'm glad I bought the insurance because on the last week of my holiday I sprained my back badly and had to see a physio, chiro and a accupressure masseur to get it fixed.
I collected all the receipts except for the masseur which i forgot. Worldnomads refunded me the cash quite quickly but there was an excess fee of $100 and of course not for the masseur because of the lack of a receipt.
But they also allowed me to claim for $30 off the taxi fare. My main gripe about WD is that they calculate the trip by the week and not per day. So if you have a trip which only lasts 8 days for example - you still have to purchase a 2 week (14 days) insurance policy. I find that annoying.
Smooth, easy, polite to claim for medical expenses
It's good to know that when you have no idea what you will need cover for and estimate a ball park figure of a cost that blows the roof off, that World Nomads meets your every need. Extra cover for personal belongings which believe it or not when you've been in the situation it can be of great assistance. Cost effective, multiple covers, a willing to work with you needs or requests and very easy to access.
Cost effective, covers a range of different things, easily accessible.
Some categories are marked as "included" but no price value is shown.
I was really impressed by worldnomad in terms of their quick response to my emails and also providing really good advice. Thanks to the worldnomad team for making sure issues that came about during my holiday were sorted out quickly and easily. I would use worldnomad again for my next travel adventure
Quick responses to my email. Providing refunds.
Easy and honest
I'm 13 and I am going to Canada skiing in December unaccompanied, my mother was shocked at the price of most policies that covered skiing but relieved to find World Nomads. It seems like the most reasonable and most friendly provider, the web site was easy to navigate and cool. I hope I won't need it but it's good to have!
Great when i was already travelling
I've bought insurance from World Nomads a few times before. It was the only insurance I found that I could buy after I had already left on my trip. It covers me for what I want and lets me add extra items like laptop and camera. I've never had to make a claim so far (touch wood!)
you can get it even though you are already away, covers you for what you need
Simple and easy!
Haven't had to make a claim, however buying insurance (on several occasions) was very easy, especially as you can use these guys no matter where you are, where you're going, or where you are from! It was easy to navigate the website, and the advisory sections were interesting and helpful.
Simple, fast, and great price
When I was moving to Dhaka, Bangladesh to live for 6 months, it was a hectic time, and I completely forgot to get travel insurance. Two weeks after being in Dhaka it hit me that I didn't have insurance, so I got myself online and started searching! Every site I came to was very limited in what it could offer me as a traveller who had already started his journey. Then World Nomad was recommended to me and answered all my prayers. It was easy to find exactly what I was looking for on their site and even easier to make the decision to buy insurance from them.
Easy to navigate site, great prices.
For the young & young at heart.
Simple, easy & value for money. I no longer bother looking at other insurance companies, when I travel as I know that the price will be low enough to be worth taking out travel insurance, instead of "risking it" by not insuring because the cost is too much. The travel information available from the Nomads site is great & very useful. I have never had any problem with getting good cover that I need.
Easy to get what I need online without hassles or high cost.
World Nomad's prices are excellent and it's good that one can extend coverage while still overseas. It would be good if they could change their program so one could change residence location while still using the same email address (I signed up while I was working in Switzerland but I'm now back in Australia.
Price and ability to extend policy while overseas
It would be good if they could change their program so one could change residence location while still using the same email address (I signed up while I was working in Switzerland but I'm now back in Australia.
Insurance on the go...
My first time insuring with WN but so far so good. Such and easy to use website and the only affordable travel insurance I have found which will insure you after you have left your country of residence - and extend the insurance of the go. Ultimate flexibility and much appreciated for budget travelers who like to keep their options open until the last moment! Thank you WN, I would recommend them.
Extend insurance on the move
individual item limit rather low
Very helpful staff
I have used World Nomads twice and each time have been happy with their service. After my last trip to South America I had to make a claim which was handled quickly and efficiently.
This trip to London, once again the staff were very helpful in resolving an issue I had to deal with.
I would have no hesitation in recommending WN to anyone wishing to travel.
Reliable, quick response to situations
I haven't had to make a claim yet (touch wood!) but I've heard World Nomads is good. They offer good coverage and are cheaper than all the alternatives I've looked in to.
Cheap compared to others and covers everything the other companies do and what I need. Quick transaction.
They offer a competitively priced insurance package that really works for people who like to travel for an extended period of time. It's the only company I know of where travel insurance can be purchased after you've left your country of origin/destination - this has been very useful for me.
easy to use & book online. Love the fact that you can apply for insurance if you've already left home. Fast response to questions online, helpful staff. Reminder notices about when your insurance expires
It's not possible to update all your information online. In fact I am now registered with two different countries of residency as I was unable to delete the first membership....not sure how that will work if I need to be repatriated!
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