Good company, a bit overpriced if you don't do adventure sports
Good company, a bit overpriced if you don't do adventure sports. If do you adventure sports while traveling, they are pretty much the best. Not sure sure why so many people complaint below, I have 2 friends I was traveling with who had to claim with World nomads and they got paid no problems. I used to use World nomads but never had to claim anything. Now I don't do adventure sports anymore so I prefer to buy my travel insurance with Safety wing, relatively new service but cheaper than World nomads. It depends what style of traveler you are.
- World Nomads Travel Insurance
Got paid eventually
I had to provide A LOT of information and proof, it took many weeks but eventually I did receive some money for my claim. Not all of it but enough to have justified the time spent. Make sure you keep as many of your travel documents and receipts as possible. I think I did okay compared to some of the reviews I have read here. I was surprised to receive a good response. One woman even called me on the phone to chat one day about my claim which was a pleasant surprise! I think they are fair but like all insurance companies expect to work for it.
- World Nomads Travel Insurance
Submit, Wait, Submit, Wait, and so on....
I tore my MCL (grade II) while snowboarding in Niseko, Japan. Thankfully, I purchased traveler's insurance, and made my way to see a physiotherapist. Soon afterwards, I submitted my claim to World Nomads.
What I like about World Nomads: generally...they're pretty good about replying to emails, and they even reply personally.
What I didn't like: when submitting a claim, you're told to submit a form and receipts. Then you get this message: "We received your claim information....we will update you with the status of your claim within 10 da...ys of receipt of receiving your most recent submission." Sometimes they do, but more often than not, you need to contact THEM after the 10 days, and around the 14th day, you receive an update. And that update? Usually...it's something else they need in order to process your claim; but they basically only tell you one thing at a time, delaying the process. If you live in the U.S., here is what I was asked in order for them to process my claim (and again, I wasn't told this all at once): ~ Initial Claim and Receipts (first step) ~ Copy of Round Trip Air Itinerary ~ Proof of Current Residence in the U.S.
Very important detail for backpackers:
They do not have an option to send you money electronically.
I repeat - they will send you a check to your "home" address.
I have moved out of my "home address" to travel. This is why sending a check "home" is the most inconvenient way to send me money short of lighting it aflame and blowing the ashes in my general, easterly direction.
It is unfathomable to me that a Travel Insurance company is incapable of transferring funds electronically. They sure do accept money electronically.
They sell this insurance to backpackers. They s...hould therefore have a modicum of awareness about the nature of this kind of travel: frequent city changes, border crossings, a different hostel every few days.. How on earth could they reasonably expect to send a check in the mail to someone on the road? Particularly when many of these countries have inadequate/unreliable post systems? The majority of Nicaragua literally doesn't even have an address!
Slightly adventurous trip for older couple
We travelled to Borneo to see Orang-utans in the jungle & also the caves at Mulu. Caught a train from Bangkok to Butterworth, then to KL & finally down to Singapore finishing up with family in Australia & then home.
Definitely satisfied and do reccomend
For all travelers like me, I'd like to spend a few words on a travel insurance I I signed up for when I started my trip in August 2013. World Nomads.
I had only used it once for a dentist treatment and their speed in refunding me was pretty fast and without too many questions.
Then I ended up having breathing problems and went to a hospital in Bangkok. Many expensive exams were necessary and I was hospitalized for a week it is one of the best hospitals in the world. They did require letters from the hospital in advance before they would guar...
We had to make two claims with World Nomads after our recent trip to Europe, one for personal belongings and one for rental vehicle excess after a car accident. We would have no hesitation in using them again or recommending them to family and friends. We didn´t get everything back that we claimed for because our valuables weren´t covered from the theft (out of a rental car) but it was a fair settlement. We weren´t sure if the car rental admin fees or trip interruption costs would be covered, for example, but they were. All of the World Nomads ...staff we had contact with were professional, courteous and helpful. We dealt with one claims officer the whole time who was very understanding and reasonable, and put a lot of effort into processing our claim. All in all, out of the worst holiday experience we´ve had, we were very relieved we had the insurance cover and glad we´d gone with World Nomads.
Claiming stolen item was quick and stress free. very happy
I had my phone stolen the day before my birthday whilst at dinner in the south of France. I was away on holiday the next day and wasn't able to claim for well over a week later. I was emailed back the very next day and informed of what papers i would need to complete the claim. Once i sent these in Nomads were quick and informing, i would also like to mention the reps i spoke with via email. Very polite, helpful and exactly what you need when these sort of things come up. They confirmed with me within 2 weeks that my claim was successful and th...at i would be covered and with an acceptable amount. I will be using again and recommending to my friends fellow and travellers in the future. thanks alot quick responses, informative and very helpful
Took out comprehensive travel insurance with Suresave for a five and a half week trip to the USA. A week before we were due to leave I tore the quadriceps in my left leg which required surgery to repair and had to cancel the trip. Took a while to get together all the required paperwork which I submitted on 15/11/2013 and the final settlement was provided on 3/12/2013. Everything I claimed was paid, just waiting now for taxes to be refunded on the airfares which will be provided by Qantas. All in all a very pleasant result.
Value for money
My family have travelled with Nomads and have not only found them to be good value, but have had no problems with their claims. Many other insurance companies also require for you to be in the country of origin when taking out a policy, but Nomads has made it easy to apply from anywhere in the world. We have found them simple to use and understand.
Claim was smooth
I forgot to buy my travel insurance when I went overseas. When I arrived at my destination, I tried to buy it online but realized from the find print that the insurance from TID and SCI was only valid if I had purchased the insurance prior to leaving Australia.
Thankfully, I found World Nomads who could offer me the travel insurance even though I was already embarked on my overseas holidays. I'm glad I bought the insurance because on the last week of my holiday I sprained my back badly and had to see a physio, chiro and a accupressure masse...ur to get it fixed. I collected all the receipts except for the masseur which i forgot. Worldnomads refunded me the cash quite quickly but there was an excess fee of $100 and of course not for the masseur because of the lack of a receipt. But they also allowed me to claim for $30 off the taxi fare. My main gripe about WD is that they calculate the trip by the week and not per day. So if you have a trip which only lasts 8 days for example - you still have to purchase a 2 week (14 days) insurance policy. I find that annoying. Smooth, easy, polite to claim for medical expenses Weekly insurance
It's good to know that when you have no idea what you will need cover for and estimate a ball park figure of a cost that blows the roof off, that World Nomads meets your every need. Extra cover for personal belongings which believe it or not when you've been in the situation it can be of great assistance. Cost effective, multiple covers, a willing to work with you needs or requests and very easy to access.
Cost effective, covers a range of different things, easily accessible.
Some categories are marked as "included" but no price value is shown.
I was really impressed by worldnomad in terms of their quick response to my emails and also providing really good advice. Thanks to the worldnomad team for making sure issues that came about during my holiday were sorted out quickly and easily. I would use worldnomad again for my next travel adventure
Quick responses to my email. Providing refunds.
Easy and honest
I'm 13 and I am going to Canada skiing in December unaccompanied, my mother was shocked at the price of most policies that covered skiing but relieved to find World Nomads. It seems like the most reasonable and most friendly provider, the web site was easy to navigate and cool. I hope I won't need it but it's good to have!
Great when i was already travelling
I've bought insurance from World Nomads a few times before. It was the only insurance I found that I could buy after I had already left on my trip. It covers me for what I want and lets me add extra items like laptop and camera. I've never had to make a claim so far (touch wood!)
you can get it even though you are already away, covers you for what you need
Questions & Answers
I notice that all the 4 and 5 star reviews are from 2+ years ago, but recently, all the reviews are 1 star. What's happened to the claims process in that time for this to be so consistent?
Hi I'm Hanum, a Malaysian. I'm going to Australia for holiday while pregnant. My question is am I eligible to buy World Nomads travel insurance? Does the World Nomads cover pregnancy complication? Thank you.
I need to file a claim, and I need a password tom proceed. Will you please notify me with a password?
Barbara Moore ID 622070
Just to make sure I'm resetting the correct password on the correct account, could you please send me a quick email on firstname.lastname@example.org?
Looking forward to hearing from you,
Get an answer from our members and World Nomads representatives
|Category||Travel Insurance||Travel Insurance|
|Maximum Age Covered||70 years old||70 years old|
|Overseas Emergency Assistance||$5,000,000||Unlimited|
|Pregnancy (max weeks)||Not Included||Not Included|
|Resumption of Journey||$1,500||$1,500|
|Hospital Cash Allowance||Not Included||$50 per day, up to $5,000|
|Overseas Emergency Medical & Hospital Expenses||$5,000,000||Unlimited|
|Loss of Income||Not Included||Not Included|
|Permanent Disability||Not Included||$12,500|
|Luggage & Personal Effects|
|Theft of Cash||Not Included||$250|
|Delayed Luggage||$300 after 12 hours||$450 after 12 hours|
|Credit Card Fraud||$1,500 as part of Travel Documents cover||$1,000 as part of Travel Documents cover|
|Travel Documents / Passport||$1,500||$1,000|
|Maximum Single Item Limit||$500 (Laptops or Cameras)||$2,000 (Laptops or Cameras)|
|Luggage & Personal Effects||$2,000||$10,000|
|Rental Vehicle Excess||Not Included||$3,000|
|Motorbike / Moped Coverage||Not Included||Not Included|
|Domestic Pet Care||Not Included||Not Included|
|Special Activities Packages|
|Cruise||Not Included||Not Included|
|Snow / Ski||Optional Extra||Optional Extra|
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