Slowest claim review process ever, do not waste your time!
This insurance company is terrible. Do not waste your time.
They say they respond within 10 working days and every time they take the full 10 days minimum to respond to your claim.
Then surprise, surprise, they have more questions and yet another 10 days.. then again, now up to 2 months and I have thrown the towel in and given up. Just not worth the effort as they obviously do not like to pay out claims. Not. Large claim either.
Warning-stay away very unprofessional.
My friend used Australia Post for a similar claim and had no problems, claim solved within a week.
Shop elsewhere- you will be wasting your time with these people.
Lying Claims personnel who never rung back.
My husband sustained a Road motor vehicle accident whilst in Thailand to which he couldn’t make an international / collect call on his tourist mobile data plan due to lack of credit and a lack of public phones in the vicinity. He used his data plan to call me via Whatsapp for help and asked me to call world2cover on his behalf for help to which the Claims person promised to ring him on his mobile but never did, not even today. When I rung the hubby back, they still had not contacted him and he was bleeding from his left arm from the accident w...ithout any help at hand. I decided to ring his hotel for help and they were promptly in touch with him and got help to arrive. His hotel staff were his life savers whereas World2Cover are liars who would rather leave him for dead in the middle of the road in a foreign country. Beware of World2Cover !
- Verified customer
While applying for a single trip policy, the website offered an International Multi-trip policy as an alternative, and I thought why not. The policy schedule retained the specific countries from my original application, but the PDS assured me that "This plan is a worldwide plan and covers all non-restricted countries".
Later, I called to arrange cover for a minor pre-existing medical condition, for which I was quoted an additional premium of about 40% (other insurers have since agreed to cover the same condition at no extra charge). During...the course of that call, and another in which a senior representative called me back, I learned that in fact my policy was NOT worldwide after all - worldwide cover would cost extra. Furthermore if I suffered any new illness or injury after purchasing the policy, I would have to inform the insurer who may or may not cover that condition in future travels. I could not find anything in the policy to support this position. We quoted sections of the PDS back and forth at each other and although we were reading the same document, it was clear that the company's "guidelines" led to an interpretation very much at odds with a plain reading of the policy. This raised alarm bells for me, about what I would face if I ever had to make a claim. "Well, " I was told, "our policy isn't for everyone and you do have a 21 days cooling off period". Luckily I checked the PDS again - the cooling off period was in fact 14 days. I cancelled the policy on the 14th day. The one good thing I can say is that the cancellation happened quickly and easily.
A cheap, affordable option until you actually need to make a claim
Despite getting top cover, we found that the claim process was poor and that World2Cover were clearly very shifty about their reimbursement process.
I travelled to Europe and was impacted by the strikes occurring throughout France. As per top cover, World2Cover state:
"This policy suits travellers who are taking an extended holiday, have many bookings, or simply want the peace of mind knowing that they're covered should something unexpected happen:
- Travel agent fees in the event of a cancellation due to strikes by travel or other se...rvice providers" We even emailed them from France, indicating that all forms of travel had been cancelled, and that the only way we could leave the country was by hire car. They advised that this was covered as per policy.
Surprisingly good insurance company
Went to Bali and Jakarta beginning of this year and my 5 years old was hospitalised due to typhoid fever. We originally did not expect much on claiming the insurance since the receipts are showing local currency and medical records are mostly in Indonesian. Yet, the claim was easy. We only had to upload the photo of the payment receipts and medical records via their online claim facility. The reimbursement came several days later without any hassle. Highly recommend this insurance.
Seems like a great deal - until you have to claim
I took out this insurance on behalf of my dad traveling to China. Unfortunately he was robbed the first day. He also needed another claim when in the plane about to take off to come home - food poisoning; for which he was hospitalized.
Despite providing the police report, they would not pay because it did not state the amount of cash stolen - it did, but it was in Chinese (obviously since he was robbed in China). They wanted him to get it translated! Eventually they paid for this after about 6 weeks.
Regarding the medical claim, it was all ro...
Excellent Travel Insurance.
Very reasonably priced travel insurance for the level of coverage, which is higher than some more expensive providers. They also charge reasonable excess to cover pre-existing conditions. I had a claim for luggage delay on my most recent trip, did an online claim & they paid out the full amount no issues at all about 10 days after submitting the claim. Also had a claim for a camera that was snatched, and they paid out for a new replacement (without deducting $$$ for depreciation, unlike most insurers) 12 days after submitting the claim, again with no issues.
Bali's Volcano erupts so thousands can't travel, so here's there chance to make millions from us rather than compromise and give us all a credit or refund for when we can travel there.
This is a blatant rip off!
On principal I will take this to the Insurance Law Service and then to the Insurance Ombudsman ....This is not on!
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