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2.1 from 30 reviews

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  • Type of Claim
    • Medical (4)
    • Lost/Stolen Property (3)
    • Travel Delays/Cancellations (2)
    • Car/Rental Hire Excess (1)
    • Other (1)
  • Claim Resolution Time1-2 months (4) · 2-4 weeks (3) · 1-2 weeks (2) · 3+ months (1) · <1 week (1)
  • Claim ApprovedYes (6) · No (5)
  • Transparency
    1.9 (8)
  • Customer Service
    1.8 (12)
  • Value for Money
    2.6 (13)

Slowest claim review process ever, do not waste your time!


This insurance company is terrible. Do not waste your time.
They say they respond within 10 working days and every time they take the full 10 days minimum to respond to your claim.
Then surprise, surprise, they have more questions and yet another 10 days.. then again, now up to 2 months and I have thrown the towel in and given up. Just not worth the effort as they obviously do not like to pay out claims. Not. Large claim either.
Warning-stay away very unprofessional.
My friend used Australia Post for a similar claim and had no problems, claim solved within a week.
Shop elsewhere- you will be wasting your time with these people.

Insurance claim madeYes

Lydia P.

Lydia P.Adelaide

  • 10 reviews

Lying Claims personnel who never rung back.

Insurance claim madeYes

BVCPerth, WA

  • 5 reviews
  • Verified customer

Trust issues

Insurance claim madeNo


  • 3 reviews

A cheap, affordable option until you actually need to make a claim

Insurance claim madeYes



  • 5 reviews

Surprisingly good insurance company


Went to Bali and Jakarta beginning of this year and my 5 years old was hospitalised due to typhoid fever. We originally did not expect much on claiming the insurance since the receipts are showing local currency and medical records are mostly in Indonesian. Yet, the claim was easy. We only had to upload the photo of the payment receipts and medical records via their online claim facility. The reimbursement came several days later without any hassle. Highly recommend this insurance.

Insurance claim madeYes



  • 3 reviews

Seems like a great deal - until you have to claim

Insurance claim madeYes



  • 8 reviews

Excellent Travel Insurance.


Very reasonably priced travel insurance for the level of coverage, which is higher than some more expensive providers. They also charge reasonable excess to cover pre-existing conditions. I had a claim for luggage delay on my most recent trip, did an online claim & they paid out the full amount no issues at all about 10 days after submitting the claim. Also had a claim for a camera that was snatched, and they paid out for a new replacement (without deducting $$$ for depreciation, unlike most insurers) 12 days after submitting the claim, again with no issues.

Insurance claim madeYes

Ripped Off!!


Bali's Volcano erupts so thousands can't travel, so here's there chance to make millions from us rather than compromise and give us all a credit or refund for when we can travel there.

This is a blatant rip off!

On principal I will take this to the Insurance Law Service and then to the Insurance Ombudsman ....This is not on!

Insurance claim madeNo

Slow and terrible advise


Had issues on our trip and called to get advise, which ended up being false. Would have lost our claim as a result if we had bothered putting one in. Customer service was slow. Also, not cheap so expected better.

Insurance claim madeNo
Reny C

Reny CSydney

Great cover, competitive price


Good insurance with different price options cheaper than most. Run by a big Japanese global insurance company. There unique in their cover for children as well and they can be covered for free with your insurance.

Insurance claim madeNo

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