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Worldcare Travel Insurance - Comprehensive Plan

Worldcare Travel Insurance - Comprehensive Plan (page 2 of 10)

4.4 from 192 reviews

Reviews

(132)
(42)
(2)
(1)
(15)
  • Type of Claim
    • Car/Rental Hire Excess (3)
    • Travel Delays/Cancellations (3)
    • Medical (3)
    • Lost/Stolen Property (2)
    • Other (2)
  • Claim Resolution Time<1 week (6) · 1-2 weeks (4) · 2-4 weeks (2) · 1-2 months (1)
  • Claim ApprovedYes (12) · No (2)
  • Transparency
    4.3 (60)
  • Customer Service
    4.5 (58)
  • Value for Money
    4.4 (64)


Angela

AngelaPerth, WA

Thank God I had no need to use it but felt at ease knowing I was covered

published

this is 3rd time using this company everything about setting it up and organising was great
Well explained and easy to understand. Offers are good too. I would use this company again

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeMulti-Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks Angela! Kind regards, Tegan


Peter

PeterSouth East Queensland, QLD

Travel insurance.

published

Covered all our needs at a reasonable price. Have used this company many times & keep coming back. Only had to claim once, & that was processed promptly. Would recommend to any one,

Value for Money
Transparency
Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's so wonderful to hear! Thanks Peter. Kind regards, Tegan

S.J.Parker

S.J.ParkerSydney Surrounds, NSW

Great Insurance

published

Policy was comprehensive & very good value. This is the second time we used this type of insurance for our overseas holidays. Easy to get an online quote and modify as required.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the review and your feedback! Regards, Tegan

Leone Janet Henderson

Leone Janet HendersonHunter Region, NSW

  • 2 reviews

This policy covered me for any situation

published

Policy was good value. Fortunately I didn't have a claim.

I have use this company for a number of times over the last few years. Any trip I take in future I will certainly use this company again.

Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's great to hear, thanks for the review Leone! Regards, Tegan


  • Verified customer

No Reply to Email after 72 Hours

published

I emailed Worldcare over 72 hours ago to request an extension to my policy "end date". I did receive an automated reply that one of their consultants "will respond to my enquiry as soon as possible". So far no reply from a consultant, this is very disappointing as I have used this company several times in the past.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
5 comments
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Frank, I'm sorry to hear that. Has someone been in touch with you yet? Please let me know if there's anything I can do to assist. Kind regards, Tegan

Frank P.
Frank P.

Hi Tegan, no one has been in touch with me yet and it has now been 7 days since my email. Regards Frank

Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Frank, okay thank you for letting me know. I will private message you for further details so we can get to the bottom of this. Tegan


john kinsey

john kinseyPerth, WA

  • 2 reviews

Everything that I wanted

published

My first time with WTI. Probably because it's my first international holiday for 20 years. Hope to alter that now. So easy to organize cover and great rate. Will come back again

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the feedback John! We look forward to insuring you on your next trip! Regards, Tegan


Jack

JackIllawarra, NSW

  • 2 reviews

Great policy at great price for peace of mind

published

Very happy purchasing this policy for two of us for a trip to New Zealand particularly as we encountered a flight cancellation prior to leaving Australia; policy would have covered motel costs if needed.

Insurance Cover For:Adult
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Jack, thanks for sharing your experience with us! We look forward to welcoming you back as a customer. -Worldcare Travel Insurance


China Traveller

China TravellerSouth East Queensland, QLD

So easy and quick

published

Myself and my 2 travel companions all signed up for comprehensive cover - no issues, Very easy to sign up and a great price, first time used and would use again without hesitation.

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi there, thanks for sharing your experience with us. We look forward to welcoming you back as a customer! -Worldcare Travel Insurance

W Smith

W SmithSouth East Queensland, QLD

Won't cover losses from delayed flight + loss of night's accommodation + car hire

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope and Middle East
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi there, we're sorry to hear you're disappointed with your experience. I'll get in touch via private message to see if there's anything we can do to further assist. - Worldcare Travel Insurance

Arsen

ArsenSydney, NSW

It's a must

published

This is my first time buying World care Travel Insurance. I pick this insurance company as the price was lower compare to others with better coverage. I did not make a claim though that is why I couldn't say more.

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Arsen, thanks for sharing your experience. Great to hear of your satisfaction. We look forward to welcoming you back as a customer next time! - Worldcare Travel Insurance


Cruisling

CruislingGreater Melbourne (Metropolitan), VIC

Excellent coverage regular customer of WCTI. Never travel without it.....

published

Great value for cruising. Easy online set up. Regular updates from company prior to travel along with reminders. Regular customer of WCTI, never travel without their cover. Will definitely use again

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Cruisling, we love getting feedback like this! Thanks for sharing. We look forward to welcoming you back as a customer next time you cruise! - Worldcare Travel Insurance


Simple and good for seniors

published

Have used the company many times and it has continually offered best value for seniors. Did make a mistake with dates and was too late to extend policy while still traveling. Did not get relevant support via email, only what I could not do! Eventually I found out myself could buy a new policy online. A few days warning that policy was due to expire would have been helpful. Did have to make a small claim and the process was slick.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Senior
DestinationEurope and North America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimOther
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Jo-B, we love getting feedback like this! Thanks for sharing. We look forward to welcoming you back as a customer next time you travel! - Worldcare Travel Insurance


Mid

MidPerth, WA

  • 2 reviews

You have to have it.

published

I felt the policy was a little expensive for what I required. I feel it could have been more flexible to cater for what was actually required. This is the first time I have used worldcare and will probably use them again.
My only slight criticism was the unclear explanations of the policy wording when I took the policy out.

Insurance Cover For:Adult and Senior
DestinationEurope and North America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi there, thanks for your review! We appreciate you sharing your feedback with us. - Worldcare Travel Insurance


anonymous

anonymousHunter Region, NSW

Easy to understand coverage and can complete online

published

Yes the policy was quite good value compared to other travel insurance companies and it was very easy to set up. We have not used this travel insurance company previously

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi there, thanks for the feedback. Welcome to Worldcare! - Worldcare Travel Insurance

Ken

KenHunter Region, NSW

  • 2 reviews

Eazy to set up

published

Great company been useing for years never a problem with there service eazy contact if have a question or a claim good prive and have told others to use this insurance company

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim ApprovedYes
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Ken, great to hear. Thanks for your feedback! - Worldcare Travel Insurance

Craig

CraigPerth, WA

  • 3 reviews
  • Verified customer

Easy to apply, and my claim was dealt with efficiently

published

Policy was good value and easy to apply for. I lodges a claim for lost prescription glasses and was pleasantly surprised how quickly it was dealt with. I was a bit disappointed that they depreciated the cost of 18 month old glasses by 30%, but I supposed one should read the fine print carefully before buying a policy. However that was my fault

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Craig, thanks so much for your feedback on your claim experience - we appreciate it. Kind regards, Tegan


Ian

IanMetropolitan Adelaide, SA

Comprehensive cover at an affordable premium

published

Policy provided the right level of cover for us and it was easy to buy on-line.
It was the second time we have used Worldcare.
We haven't made a claim so can't comment on claims processing. Hopefully we don't have to.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the nice feedback Ian! Regards, Tegan


Sue P.

Sue P.South East Queensland, QLD

Peace of Mind

published

Easy terms to understand, fortunately have never had to claim, I guess that would give me idea of value for money. I have been using World Care for over 10 years and rates are very good to other offers I have looked into.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the review Sue - it's great to hear from a regular customer! Kind regards, Tegan


appropriate

published

Used once before and affordable and easy to set up and hadn't ever claimed on any of my travels fortunately and the comprehensive duo is hopefully all we need for future

Value for Money
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the review Graham! Regards, Tegan


Perfect travel insurance for us

published

Very easy to set up the gentleman that looked after us was very informative, we didnt need to lodge a claim so cannot comment on that, and this is the first time we have used Worldcare Travel Insurance, will definitely use them next holiday.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks Mitchy! We look forward to insuring you on your next trip. Regards, Tegan


Page 2 of 10

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Questions & Answers

Stella

Stellaasked

I am travelling to Europe in April via Melbourne. I live in Regional South Australia and will be flying on a regional airline to Melbourne the night before to avoid travel delays. On return to Australia there is no connecting flight back to my city the same evening so i will be staying overnight in Melbourne again. Does Worldcare cover me from when I leave home to when I return home or do I require separate domestic insurance for those parts of my journey

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Stella, that's a great question.
The following is from our Product Disclosure Statement (PDS) regarding the definition of the 'journey' that your policy covers.
"Journey means travel which begins when you leave home or your place of business to commence your travel and ends when you arrive back home or at a hospital or nursing home in Australia (if you are evacuated or repatriated), whichever is earlier."
I hope that clarifies, but if you have any further queries please call us on 13 1000 and we'll be happy to assist.
Kind regards, Tegan


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