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Worldcare Travel Insurance

Reviews

Review distribution

5 star
1,161
4 star
499
3 star
96
2 star
19
1 star
82

Naomi

NaomiSouth East Queensland, QLD

  • 2 reviews

We had peace of mind and enjoyed our trip more with this package.

published

Great comprehensive package. Well priced, easy to find and set up. The people were helpful when I needed to contact them.

Feedback, this is annoying having to fill out 30 words or more before being able to submit.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the great feedback on our customer service Naomi! Kind regards, Tegan


Gavin

GavinPerth, WA

Worry Free

published

We researched lots of companies products but came back to Worldcare as they offer the best deal in our opinion. We thankfully never had to claim but the piece of mind we were covered was enough. Even though we compare others we still come back to you guys. Next time we feel there will be no hesitation in signing up again.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's so great to hear! Thanks Gavin. Kind regards, Tegan

Rosie

RosieSydney, NSW

  • 2 reviews

Good for Oldies

published

Fortunately didn't have to claim, we would use Worldcare if going on another holiday. Good value for seniors in their 80's as travel insurance very expensive for oldies. Thank you.

Value for Money
Insurance Cover For:Senior
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for your review Rosie! Kind regards, Tegan

Kevin P.

Kevin P.Darwin, NT

Costs vs Age

published

Most people don't get the chance to travel overseas until they have retired. By that time they will most probably fall into the age group that attracts an age based levy on their insurance premium. For example a couple aged 32 and 40 travelling to Vanuatu for 1 week in December 2019 will be quoted $93.66 for Comprehensive Duo cover. However a couple aged 71, 79 will be quoted $244.91 for the same cover. As we are a couple aged 71, 79 the "value for money" component no longer exists with us.

We have used Worldcare Travel Insurance probably more than 20 occasions for overseas travel and maybe 5 to 10 times for travel in Australia. We have not had any need to lodge a claim.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia, Europe, Middle East, New Zealand, North America (inc. Hawaii), Pacific Islands (e.g. Fiji, Vanuatu) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Kevin, thanks for taking the time to post a review and for sharing your feedback. Kind regards, Tegan


No problems

published

Easy to arrange and easy to extend after original travel plan changed. As there were no issues during the trip it is not possible to comment on whether ‘after care’ is effective. I would try this product again.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for leaving a review! Regards, Tegan


Good value policy

published

Good value and simple to set up. Not had to claim, and have used the policy before. Would use again. And recommend to others for peace of mind for their trips

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks so much for sharing your feedback! Kind regards, Tegan


George

GeorgePerth, WA

A must when travelling.

published

The policy was of excellent value and easy to set up.
This was the first time we've used this insurance company and we would recommend this company to others needing travel insurance.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Senior
DestinationEurope
Insurance TypeMulti-Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the recommendation George! Regards, Tegan


Any chance of having a multiple travel insurance plan for someone below the age of 78?

published

Being a frequent traveler, I was sent an email that a Multiple Travel Insurance Plan is the way to go about it. However, when I rang up but was told that I was not eligible because I was 76. As I travel overseas 4-6 times annually, I find it a hassle having to answer all the questions each time I want a travel insurance. I have been using your company for the past 3-4 years and happy with the services I received.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks so much for the feedback Alan, we appreciate it. Kind regards, Tegan

Travel Insurance for 70yrs+

published

There were some inconsistencies in the health questions which took up a little time. Overlapping areas ditto for some health concerns. Compared to other insurers it represented good value. I looked at "Choice" for guidance. We had no claims. This is the first time that we have used this Insurer. All processes were completed on-line.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for this Colin! Regards, Anthony.

Dave C

Dave CSydney, NSW

Low cost for cover

published

Whilst we did not make a claim, the product was the best for cover and price. This is the second time we have used this travel cover. Both times was the lowest cost for highest cover.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks Dave!


Retail Cusomer

Retail CusomerSouth East Queensland, QLD

  • 10 reviews
  • 12 likes

Peace of Mind

published

traveled to Phuket, safe and fun trip.
No claim required.But good to know we had insurance. Was great value and good coverage.
Have claimed in the past, was hassle free.
Recommended

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the feedback and for recommending us!


2-week overseas holiday

published

Reasonable price for comprehensive cover and peace of mind. Easy to set up and understand the cover/policy. I did not need to claim, so I have no experience/comment on that process.

Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Alyce, thank you for your positive review.


Strlla

StrllaMetropolitan Adelaide, SA

Tour of Myanmar and China

published

We have used worldcare travel insurance a number of times now - easy to organise and reasonably priced- luckily we haven’t had to claim so can’t comment on the claims process

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi, thank you for your positive review.


Kassy

KassyDarling Downs, QLD

  • 5 reviews

Wonderful cover for Overseas Travel

published

I use Worldcare Travel Insurance whenever I travel anywhere. Great value, good coverage, easy to set up. When travelling overseas, it is good to know you are covered for anything that may arise.. I have never made a claim, but they are a trusted company.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAfrica
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the review Kassy!

Julie

JulieMetropolitan Adelaide, SA

  • 2 reviews

Did not need to use but nice to know it was there

published

Took out the Policy as the company agreed to cover my travel in Iran. I did not need to use the policy. But for peace of mind it was there. Thus cannot comment on any claims experience. Whilst I was overseas, I decided also to go to Lebanon and without any fuss it was included in the policy very quickly.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationMiddle East
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Julie, thank you for your positive feedback.

Deb

DebQueensland

  • 2 reviews

Not worth the money

published

Turned out to be very expensive, not sure if it was age related, but our daughter managed to get a quote, 1 week less but 1/5 of the price.
Didn’t cover our needs, would have liked to have extended our stay due to family illness but insurance didn’t cover the cost to change the flights.
Not sure if I have used it beforehand.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Deb, thanks for the feedback and I'm sorry to hear you were disappointed with the cost of your policy on this occasion. Regards, Tegan


Peter Rozentals

Peter Rozentals

  • 3 reviews
  • 2 likes

Works for me

published

Its insurance peace of mind. Always use World Care. Easy online and reasonable rates. Even within Australia, Worldcare is great for hire car excess insurance compared to the excess the car hire insurance offers you. Never had a claim yet though. Suits me.

Value for Money
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

It's great to hear from a regular customer, thanks for the review Peter! Kind regards, Tegan


Michelle

MichellePerth, WA

  • 3 reviews

Easy to apply

published

After checking online ratings and other people's reviews we decided to go with this insurance company. A lot of the ratings were based on applying for the insurance. But we concentrated on ratings from people who had actually claimed . We also found a lot of the other insurance policies were underwritten by overseas companies and one was even under written by an overseas boat insurance company.The application process was very straight forward and easy. Even when we were stipulating our pre existing medical conditions it was easy.

Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thank you Michelle - that's fantastic feedback and great to hear! Kind regards, Tegan


Cat

CatGreater Melbourne (Outer), VIC

Reliable

published

Peace of mind. Always ready to help. Easy to talk to over the phone. Thanks Worldcare. Always been very helpful. This is the 2nd time I have used your insurance company

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time2-4 weeks
Claim DateAugust 2019
Claim ApprovedYes
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's great to hear, thanks Cat! Regards, Tegan


Jan

JanRichmond-Tweed, NSW

Economical Insurance

published

The policy was easy to set up on-line - various choices were offered so I could assess the cost options for each. This is the second time I have used World Care Travel Insurance. Before purchasing, I compared the policy with other companies and WCTI came out as being the best value for money.

Value for Money
Transparency
Customer Service
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Jan, thanks for the review! Regards, Tegan


Page 2 of 93

Questions & Answers

Dave

Daveasked

Cant believe the amount of reviews and not ONE of them actually had a CLAIM , the real value of an insurer is only known when a claim is made so I'm baffled as to how / why the reviews are being made ???

No answers

John C

John Casked

Hi do you cover pre existing condition such as AVR HEART VALVE which is Aortic Valve Replacement and husband is on warfarin thanks

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi John, best to call our contact centre 1800 008 614 to check on this. Regards, Anthony.


Kathy

Kathyasked

What is the age limit acceptable for seniors

2 answers
Ross Wilson
Ross Wilson

The product disclosure information states that 74 years is the maximum age that can be insured. Of course there are many other limitations eg medical, but you need to carefully read the online information.

Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi, this varies depending on the plan - see page 12 of the PDS - https://travel.worldcare.com.au/File/Download?docType=PDS


Get an answer from our members and Worldcare Travel Insurance representatives

Details

Worldcare Travel Insurance - Domestic Plan

Worldcare Travel Insurance - Domestic Plan

18 reviews
Worldcare Travel Insurance - Multi-Trip Plan

Worldcare Travel Insurance - Multi-Trip Plan

11 reviews
Worldcare Travel Insurance - Comprehensive Plan

Worldcare Travel Insurance - Comprehensive Plan

146 reviews
Worldcare Travel Insurance - Essentials Plan

Worldcare Travel Insurance - Essentials Plan

5 reviews
Worldcare Travel Insurance - Basic Plan

Worldcare Travel Insurance - Basic Plan

7 reviews
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 1800 008 6141800 008 6141800 008 6141800 008 6141800 008 614
Email Address sales@worldcare.com.ausales@worldcare.com.ausales@worldcare.com.ausales@worldcare.com.ausales@worldcare.com.au
24-Hour Phone Contact NoNoNoNoNo
Online Live Chat NoNoNoNoNo
UnderwriterAllianzAllianzAllianzAllianzAllianz
Maximum Age Covered 101 years old74 years old101 years old74 years old74 years old
Medical Coverage
Overseas Emergency Assistance Not IncludedUnlimitedUnlimitedUnlimitedUnlimited
Accidental Death$25,000$25,000$25,000Not IncludedNot Included
Emergency DentalNot Included$1,000$1,000$1,000$1,000
Pregnancy (max weeks) 23 weeks23 weeks23 weeks23 weeks23 weeks
Resumption of Journey $3,000 (as part of Additional Expenses)$3,000 (as part of Additional Expenses)$3,000 (as part of Additional Expenses)Not IncludedNot Included
Hospital Cash AllowanceNot Included$50 per day, up to $5,000$50 per day, up to $5,000Not IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesNot IncludedUnlimitedUnlimitedUnlimitedUnlimited
Loss of IncomeNot Included$10,400 (up to $400 per week, max 26 weeks)$10,400 (up to $400 per week, max 26 weeks)Not IncludedNot Included
Permanent DisabilityNot Included$25,000$25,000Not IncludedNot Included
Luggage & Personal Effects
Theft of Cash $250Not Included$250Not IncludedNot Included
Delayed Luggage $500 after 12 hours$500 after 12 hours$500 after 12 hours$250 after 12 hoursNot Included
Credit Card FraudNot Included$5,000 (combined with Travel Documents cover)$5,000 (combined with Travel Documents cover)Not IncludedNot Included
Travel Documents / Passport Not Included$5,000 (combined with Credit Card cover)$5,000 (combined with Credit Card cover)Not IncludedNot Included
Maximum Single Item Limit $3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)$3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)$3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)$3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)Not Included
Luggage & Personal Effects $10,000$10,000$10,000$5,000Not Included
Ancillary
Personal Liability $2,500,000$2,500,000$2,500,000$2,500,000$2,500,000
Rental Vehicle Excess $3,000 plus optional additional cover up to $6,000$3,000 plus optional additional cover up to $6,000$3,000 plus optional additional cover up to $6,000$3,000Not Included
Motorbike / Moped Coverage Included up to 250ccIncluded up to 250ccIncluded up to 250ccIncluded up to 250ccIncluded up to 250cc
Domestic Pet Care Not Included$500$500Not IncludedNot Included
Special Activities Packages
GolfOptional ExtraOptional ExtraOptional ExtraNot IncludedNot Included
CruiseOptional ExtraOptional ExtraOptional ExtraNot IncludedNot Included
Adventure IncludedIncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraNot IncludedNot Included

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