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WorldRemit

WorldRemit Questions & Answers

2.7 from 380 reviews

917 questions from our users

I sent money in the Philippines from UK. nearly 24hrs pass already and still on progress. I used mobile money transfer. Please help. Here's the transaction number 37379303.
No answers

My worldremit account has been blocked can I create a different account with the same details?
1 answer
Hello Braindy, As we are only allow one account per customer if your account is disabled you will not be able to create a new account. If you feel that the closure of the account was made in error you may contact us regarding from the information that we have listed on our 'contact us' page. Thank you, WorldRemit

Someone send me money from USA to Nigeria but still processing since yesterday the transfer number is 37282355,why?
3 answers
Hi Charles, thank you for your question. We have located your sender's account and sent him an email, because an action is required from him. Please check with your sender - they will be able to give you an instant update about the status of the transaction. Unfortunately, from our side, we can't give you specific update because we are obliged to protect data of our customers - senders - and only provide information to them. Kind regards, WorldRemitBut the transfer keep saying processing since yesterdayThank you for your message. We have emailed the reason to your sender, please reach out to him and let him contact us with required information. Kind regards, WorldRemit

Please my details was given to my friend for a bank transfer and when the money was sent and showed paid on the senders end. It was figured out that the wrong bank account number and along with wrong matching account name was inputed. What can be done for a call-back of that funds because it's an important money?
3 answers
Hello Blessed, Thank you for reaching out to us. Please have your sender call or email us to get in direct contact with us so that we may be able to discuss options with them regarding the transaction to attempt to recover the funds. Kind regards, WorldRemitWhat's the call up number to contact your service...sender is from slovakiaHi Blessed, you can find our contact details here: https://www.worldremit.com/en/contact-us We do not have a Slovakian direct line, but your sender can choose the UK number and contact us. We will be happy to assist both of you. Kind regards, WorldRemit

How long does it take to send money from America to Romania?
1 answer
Hello Jennifer, The time that it takes for the funds to be transferred to your recipient in Romania does depend on the service that is selected. You may be able to see our current service types and the time for the transaction to be made available when sent here: https://www.worldremit.com/en/Romania Kind Regards, WorldRemit

why was this transaction delayed for almost two weeks 29690485 on 24/09/2018 and that result to the cancellation of the transaction by the sender, and can the world remit account still be use for further transaction?
1 answer
Hello Harry For security reasons, we can only discuss transaction information and account information with the account holder. Please contact the account holder for any questions you have regarding transaction 29690485 or the account. Kind regards, Worldremit

My sister sent me money and was told to upload id After she did that i have not received money yet.will it go through?
1 answer
Hello Sheila, For security reasons, we cannot discuss transaction information with the recipient of a transaction. The sender of that transaction will need to call our toll-free number, listed on our website under "Contact Us", or send us an email to CustomerService@WorldRemit.com. Kind regards, Worldremit

Can I sign up for new account after my old account is disabled?
1 answer
Hello James, We are only allowed to have one account per customer. If your account was closed then you will not be able to sign up for another account. If you feel that the closure of the account was made in error you may contact us regarding from the information that we have listed on our 'contact us' page. Thank you, WorldRemit

money was sent over to me in Nigeria, and it's been past 24hrs since it said paid at the sender end.. but I haven't been credited.. what's happening?
1 answer
Hello Blessed, For the security of the transaction we are unable to disclose transaction information over social media or other platforms. In order to discuss the transaction please have your sender contact us in regards to the transaction so that we would be able to assist you and your sender further. Kind regards, WorldRemit

he send me money at 12 noon, the worldremit send me a message and give me a code number. At 3pm he said that he will cancel the money, But i didnt receive a text from worldremit that the money is canceled. Should I can still claim the money?
2 answers
pls answerHello Richel, For the security of the transaction we are unable to disclose transaction information over social media or other platforms. However, If your sender is attempting to cancel the transaction it is likely that the funds may no longer be available under the code that was provided. In order to discuss the transaction specifics further or to check the status of the transaction please have your sender contact us in regards to the transaction so that we would be able to assist you and your sender further. Kind regards, WorldRemit

Hello I have send money to two people in DRC Congo and they have not received the money and I have not received any notification on what is happening pls let me know?
1 answer
Hello Madeline, For the security of the transaction we are unable to disclose transaction information over social media or other platforms. If you have questions pertaining to a specific transaction please contact us from the information provided on the contact us page here: https://www.worldremit.com/en/contact-us Kind regards, WorldRemit

Can I cancelled a transaction that is already completed? Can I convert an mobile money transfer to a cash pick up and how long would that all take?
1 answer
Hi Michelle, Unfortunately, we are unable to cancel transactions once they have been paid. However, in some cases, we can contact our local agent to assist in recalling the funds to get them back to you. Note that recalls are not always available depending on your transaction type, can sometimes take weeks, and are not guaranteed to be successful. Please contact our customer service to check if a recall is available for your transaction. Further, we unfortunately cannot amend a service on a transaction from mobile money to cash pickup. Kind Regards, WorldRemit

Why is it that the money a family friend sent to me over here to Nigeria hasn’t been credited yet?
1 answer
Hi Sean, We are sorry to hear the funds sent to you still have yet to be credited. Typically, transfers to Nigeria get processed to recipients within just a few minutes. For security purposes, we are only able to speak to WorldRemit account holders regarding specifics of certain transactions, so please have your sender of the funds contact us so we can investigate and assist. Kinds Regards, Worldremit

Please why has my account been disabled after I sent money from my card and will the receipient get the money or will it be returned to my account
1 answer
Hello George. Thanks for getting in touch. Please provide your customer number or transaction number so we can look into this for you. Best wishes, WorldRemit.

Why is my transaction been cancelled and after providing al necessary information yet i have not gotten back my money?
1 answer
Hello Maxwell. Thanks for getting in touch. Please provide your customer number or transaction number so we can look into this for you. Best wishes, WorldRemit.

I sent money and within a minute, they said my account has been disabled, please can i know why?
1 answer
Hi Forkuo, Unfortunately for security purposes, we cannot divulge the specifics as to why accounts are closed. However, all accounts must meet the approval criteria set out in our Terms and Conditions. If you'd like to discuss this further, please provide us with your WorldRemit transaction number or customer number so we can further assist, or please contact our 24/7 Customer Service: https://www.worldremit.com/en/contact-us Kind Regards, WorldRemit

I had money sent from the U.S last night to the U.K on a bank deposit but money has still not been received...How long does it take to make a bank deposit?
1 answer
Hi Ursula f., The processing times for a bank deposit will vary based on the country the transaction is being sent to. The processing times for all services can be found on our website. Please select the correct country sending the funds and then the appropriate receive country. Here you should find everything you need to know. For a bank transfer from the US to the UK we advise that all payment should be credited within 1 working day. If you made the transaction during the weekend, we would expect the funds to be available by the close of business on Monday. I hope this information helps. Please let us know if you have any further questions. Kind regards, WorldRemit

how can i receive my money i have lost my ref no.
2 answers
How long does it take to send money thru a bank depositHi xtracyx, If you have lost your reference number to collect the payment, please double check this with your sender as they may be able to find the WorldRemit reference in the My transaction section of their account. We also send the collection reference to your sender at the same time, so they might still have theirs. Should your sender be unable to help you, they will need to contact us directly and ask our Customer Service team to resend the confirmation to you. I hope this information helps! Kind regards, WorldRemit

Hi! My friend send me a money from australia and I can’t collect it because he only put my middle initial instead of my middle name. what is the process of changing it? because he keeps calling the customer service in australia but, no one answer. Thank You Ruth
1 answer
Hello Ruth, As a highly regulated company, we are unable to provide any information to anyone except for the sender or account holder. Please contact the sender and ask them to reach out to us. We would be more than happy to assist the sender with this request. Kind regards, WorldRemit

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