Shocking service and lack of communication.
Transaction 32888917 and Case Number 07670849.
I sent money at Noon on 11 December to go to Philippines, no response so later that night I waited on the phone for 45+ minutes where I was eventually told my transaction was being reviewed, asked for a Manager, another long wait then eventually told they would ring me back, which they did, both calltakers seemed to be reading a script and said it was being reviewed.
I eventually received an email request seeking personal details which I scanned and sent back immediately, when I again queried what was happening some 33 hours are the money left my bank they told me they hadn't received my emails, I have the email log which shows when they were sent. Unbelievable incompetence. Interestingly they sent a smaller transaction through that was sent 7 hours after this one, apparently only like to hold larger sums of money. How about it WR I would like to hear your response? I did get an email response finally saying they had received the documents and this morning 13/12/18 I received a message saying review was complete but I am still waiting for the money to be released, approaching 48 hours since the money was taken from my account. A request for a manager to ring me this morning was ignored.
After yet another email sent and then a phone call the money was finally paid thanks to a helpful call taker, shame on you WR for how you treat your customers, I have closed my account.
Terrible experience stay away from world remit
It’s nearly been a week now money still hasn’t been transferred to India. No one is answering the phone calls. They are not even giving my money back. Stay away from this fraud app.
Worst customer service Do NOT send money through them. E
The service WorldRemit provides is terrible. I was charged 3 times a transaction and it has been a nightmare to get my money back. After weeks I haven’t received it and the call center is a minimum 30-40 minute wait- EVERY TIME. Do not send your money with WorldRemit.
The most awful company I’ve ever come across I have never ever been this disappointed use worldremit at your own risk
Call centre wait times pathetic!!
Trying to get through to the call centre is just plain ridiculous. Wait has been 30mins all the time that I have had to ring in. Review this as it’s a pain and just not worth the wait.
Does anyone know how to cancel a payment.I cant see any option on the website to do that.
I just find it awkward that your payment is deducted 1st then only do you go through the approval process
World Remit is a Fraudulent organisation.
I have sent money to my mum on the 9/11/2018 and according to World Remit, the transaction failed because the Account number was incorrect.
1.) I called World Remit and explained that this is the same account I have been sending money to in the past and nothing has changed. The first excuse They gave us they no longer send money to the bank. And World Remit tried to refund my money but it didn’t go through because my bank refused transaction and asked me to contact my bank for my money (unbelievable)
2.) World Remit requested for a new bank account to pay the money into. I provided the account as requested yet no money was paid.
3.) I contacted World Remit and I was given another flimsy excuse that I have chosen a wrong account when transferring money to the bank. At this time, there was no mention of the new bank account anymore, so I requested to speak to a manager but a person came on the phone and acted like a supervisor.
4.) I emphasised how disappointing this has been to send money and going through all the stress and requested my money be refunded. I have given them a new account as requested so that the money could refund my money and I was told it will take 2 business working day for the money to be refunded. Now it’s taken 4 business working days and I have not received my money back.
5.) I received email there is a delay and their account department will process my money but I have not received payment and they are requesting to close my case without confirming if I have received my money.
6.) I called World Remit again I was given a fake ARN number to take to my bank for my refund. I went to my bank and my bank checked and confirmed no transaction was made to refund the money and investigated the case. My bank finally confirmed this is a fraudulent transaction and have raised a case with the Bank fraudulent team who have also confirmed this is fraudulent. Bank has confirmed they have flagged World Remit as a fraudulent organisation and all transactions to world Remit would be flagged and withhold.
My bank also confirmed they will raise a case with the Attorney Generals Department in Australia for fraudulent actions and a general notice will be placed on news and to the General Public to avoid transactions with World Remit in Australia.
Finally, Bank fraud department also will be flagging World Remit under the National Banks of Australia as a fraudulent Organisation so that all banks in Australia will withhold any transactions made by unaware Customers.
My next action plan
1.) Going forward with evidence of my transaction. World Remit will be reported to National Fraud Authorities, United Kingdom. Australian criminal intelligence. Ombudsman Australia, Tribunal Uk. and other fraud organisation committee World Remit resides in.
2.) More reviews will be spread on the internet and via News Media about World Remit fraudulent transaction to inform the Population en mass about the fraudulent activities of world remit.
This is an awareness to the general public not to send money via WORLD REMIT!!!
My Australian Bank has raised a Fraudulent case with Australian Federal Government and more actions are in progress.
I used this company to send money for funeral. Because of the hurry, I interchanged the last two numbers. I call them, they say the money was already paid. I thought money is only released when the name and telephone number matches with the one registered. I am very disappointed.
November 26th 2018 Update: Poor security
I am totally disappointed with worldremit. How can you pay money to an account that the name doesn’t match with the person I am sending money. I have requested recall but I am told they can’t. Never ever use this stupid company.
Don’t trust this thing
It’s a scam, they first get the money, and then “unapproved” your account. Why? Well, they like your money.
Also they said I will get my money back in 3 days, now? 6 days, I have to go through all that dispute lodgement by my bank.
What a terrible experience.
Shame is taken 12+ days and still nothing!
My Father tried to send me some money to Australia, I had received a text message saying it will shortly be accounted, still nothing my father also received an email, I then tried to speak to customer service and they were telling me in a rude manor we need to speak to the person who sending and threaten by putting the phone down, dose matter who I am a customer and I wanted some assistance. In case of an emergency I wouldn't recommend WorldRemit.
I have sent an email with all my details and bank Details to show whats in my account.
Account Disabled after deducting money from my account
Due to some family emergency I used Worldremit for the first time to send money to India. I registered my account and initiated the transfer as Worldremit promised that the money will be in my Indian account in 1 hour. Immediately after transferring the money, my account was disabled. Now my money is struck and with an emergency situation back home you guys have cheated me. One of the worst money transfer service I have ever come across.
Worst service till date
World remit terrible service I have seen in recent times. I have transferred money to Indian account on 1st November, no transaction history, no confirmation email but amount is deducted from my account. What is this ?
When I spoke to customer service each of them are giving different responses. I will definitely not recommend world remit to any of my friends and family members. I want my money back ASAP. Very very terrible service and pathetic customer service.
Worst Money Sending Company.
I Signed Up in order to send just a hundred dollars to Mexico and after I provided all information requested including my bank information, they cancel my transaction and my account for no reason, whit out giving me any explanation why. I do not recommend this company at all.
Hold my money
Last time I send my money from WorldRemit and they hold my money a long time. Every one five free transaction but WorldRemit charge for transactions as well as they transfer money after long time. They can’t replay. I hold around 20 minutes on line. Also I send mail more then 2 times but they can’t replay me.
Absolutely shocking, I’m not sure where to even start. Sent money using remit on the 31st, money was deducted from my account, didn’t receive a transaction number, there’s no trace of the transaction at all , called remit more than five times and problem still not resolved. Remit says card payments aren’t working for Australia and they are working on it. The sad thing is remit didn’t even have the decency of letting its customers know that they are experiencing some issues. There’s no follow up, no notifications or anything. I’m completely disappointed in your service and have immediately gone back to WesternUnion
I have used this service for years and its been a great service. Transaction 31251753. Very rude and abusive staff member, she kept talking and refused to listen to my enquiry and I ended up hanging up. Called to complain to manager, phone kept ringing and ended up hanging up Thinking of finding another provider. I am a busy person and chose this service for convenience to avoid disruptions to my work schedule but today it caused so much anxiety. I wasted an hour at work because of this staff member. Thinking of finding another provider.
Scam took my money
I was trying to send my wife money to Ghana I sent her money and then I received the email that said we working on processing your request and then I received another email that said we sorry your account has been closed, didn't make any sense it asked for all my personal information it took all my card information and it took my money and then I called the 1-800 number I was left on hold for a long time, someone and came back and said they going to refer me to another team that will help me. 3 days later I got another email and it said sorry yeah count don't meet all criteria for approval don't make any sense. This site is 100% of scam. Do not use it whatever money you send this site you would not get that money back I promise you and whoever you sending the money to will not receive it I promise you I had another friend try and use the site thus in a little money just to see if it was just me is 100% scam whoever send it fake site. Please do not lose your money you will lose it if you use it.
Account disabled without any reason
Sent money to a friend only to receive a reply email back that transaction has been cancelled any my account has been disabled without any tangible reason.
Change of policy and lower rates.
Hi had really bad experience with this company using them more then six years. I just find out they don't except payment from third party why don't you tell same time when we filling the details to make payment that we can't proceed your payment because its different name. When I called the customer care after 6days haven't received payment back she just hang up. Updat your system so customers don't have tribal time. It's ok for me now I am not using them again thanks god.
Using them again
Had great service and support the 1st time will stick with them.And hopefully we'll into the future.. Thank you so much WorldRemit