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They keep lying about emailing me when they are done for more than four weeks. Poor customer service. They muted my call
Worldremit blocked my account five weeks ago because I sent money to my family for a building project. They requested my bank statements & my relationship with the recipients, I provided all that they asked. They stated that they "will send an email" when they are done. I called them today, they muted my call. I have been using their service for close to six years now. I am yet to receive an update for over four weeks now. I called them today and they muted my call. How unprofessional, Worldremit
Expensive fees.. Lousy customer service.
After being a customer of nearly 10years & paying their high fees due to convenience of collection, account was cancelled for no reason. Terrible customer service as well. Do not use.
Funds disappeared with no trace on the WorldRemit app. THIEF!
The money I transferred using Worldremit app on 16th April 2021, while progress and the transfer were successful. However quick in a few seconds, the money was disappeared with no trace. I checked my bank account to show my transaction already been taken by Worldremit. I emailed them the issue but they quickly closed the case straightway without a solution. I tried to call them via National Relay Service (because I am Deaf). The 5th times I called they (on the phone, lady name is [Name Removed]) talked the same story try to solve the issue and ...will be called back repeat and repeat for the past 3 months. They hanged me out. No response at all. My BankSA attempted to call Worldremit for several times. BankSA told me to report it to police as they believed that money have been taken by Worldremit. Never ever use worldremit ever again!
REFUND TAKING SO LONG
Have used Worldremit for a 8 years until this happened. Money deducted on my bank account and the recipient did not receive it. Talked to the virtual chat until I got a case number and they stated it was forwarded to the finance department. 21 days after, still no refund. I have been patient with calling their customer service and chatting with virtual agents. So disappointing! and now reading the last few comments that it has been happening. What is worldremit doing to our hard-earned money?? Just REFUND the money back in my bank account!
Refund for cancelled transaction
This is the worst money transfer service I have come across so far. They used to be good and very efficient but now they are just a shadow of their former self, they don't deserve even one star. I am still waiting for my refund for a cancelled transaction 3 weeks after the fact. They keep saying they have processed the refund and for me to check with my bank. My bank has no record of such a transaction in the system. Best to keep away from such trouble.
Unsuccessful money transfer
I had filled all the details as required and transferred money. My money went out of my account and it shows on world remit app that it’s processing. The next day they asked me to submit my ID details which I did. On the page of the app it show “transaction complete” but when you click in there then it shows processing only. I went online chat 4times they all tell me the same thing not virtual though but nothing happened, now midday Monday I have asked them to cancel and return my money. Most pathetic horrible experience I have come across to banking sector. I wouldn’t recommend anyone else. If it takes this long and I can’t help some who is desperately need money is very sad
I was a happy customer. Not anymore!
I have been using World Remit, regularly, every week or so. I send money to my fiancée and our child, they are overseas, waiting out COVID restrictions, so we can get their respective visas.
I sent a transaction 2 days ago, like I normally do. My fiancée asked if I am sure I sent it, as she didn’t get the SMS/Text message from World Remit, confirming to her that it was sent.
And it begins!!!
I waited several hours, telling myself “it is just a delay, nothing bad!”
I contacted World Remit.
They told me I should have been notified that World...Remit require additional information to support my identity, where my sources of income came from, bank statements and proof of funds. On top of that, after explaining, that the recipients are my fiancée and OUR son, they had the cheek to ask me “have you ever met in real life”..... they then told me “you should have got an email from us requesting this information”. They were right. The date was 4th of May 2021, an email popped up into my mails dated “Expired 2018”.
Lost my money and they do not seem to find a solution
I did a transaction to Guinea, I was told the money has been delivered to the recipient but she did not receive the money. She was told the service was down and to come back later. I contact WorldRemit about this so many times over the past 4 months and they cannot seem to resolve this. I will not trust them with my money.
Take your money but no transfer
I made a transfer and it’s one week already and nothing. They hold your money and keep telling you it’s under review. Don’t recommend. Never using them again. Lots of substitutes around.
Will take money no transfer
Worldremit refunded the transactions 4 weeks later with no explanation, as have used WR before to do other transfers with no issue I said lets give one try and see if get better luck, scheduled one transfer 15K to USA, bank confirmed money passed to NAB account of WR next day. Got same bad service 10 days of chasing and status response is UK review team checking will get back to you later with no response. Chased 2 days to cancel and complained of bad service, next day received email saying they made decision to cancel transaction...
worse thing i did
i used this service and got scammed. all they did was send their terms and conditions and everytime i mentioned my case doesn't go along with the terms and conditions, guess what they did. THey sent me terms and conditions LMAO. Idiots
Lost 2 transactions dissapointed customer
4months now and my recipient has never recieved her money every time you call worldremit they tell you they are in touch with their partners to solve it im trying not to give up but their is no hope either of getting back my money im writting to them no answers from them they have nothing to tell me just keep avoiding me,you are really treating us bad this is our hardly earned money why not help us after getting every proof.
Debited account without transferring money
I did a transfer from the world remit website via on the 14th of April. The transfer did not go through but they debited my account. I have contacted them several times since then with all the evidence and still nothing has been done on their part to refund the money.
Money not received by recipient
Had multiple successful transactions and then sadly when I sent another one, according to world remit it went through successfully, however my friend never received it into his account. WR kept saying they were waiting to hear back from the bank and then closed my case without resolution after 2 weeks. Will not be using them again.
Use this company if you do not want to get the money delivered
I had a friend in Ghana who had a difficult situation and I wanted to help (yeah, a real person I know, not a prince). I sent the money (as I recall) and for some reason my account was disabled for fraud.
I am an Australian Citizen, with a fixed address, drivers license, passport and never had an issue with the law not I am wanted anywhere. Anyone can call me, come to my home or ask for documents, but it seems too difficult to this people.
How this people decide who is a criminal?
My friend had to wait for ages until it was almost too late.
Unfortunately the english language does not have an appropriate word to describe this pseudo-company.
TLDR This company is garbage.
Terrible company DO NOT USE THEM
I used them for transfers for years without trouble. Then they queried my account and I provided all information. They never responded and shut the account without any reason. Chased them for two weeks via chat and promised to get back to me, then never did. Use Airwallex, Transferwise or anyone else.
Use another service
Only works for cash pickups. I agree with all the other reviews here. Horrible customer service. Hard to contact. You email them and they claim they haven’t received it until you insist and they look more closely into your file. They closed my case when it was not yet resolved, claiming they had not received supporting documents but this had already been sent to them. Money may take 2 weeks or more to reach recipient. If looking for a stress free and cashless option, try somewhere else
Scam - Purposely Delay Payments
A big scam. Delayed my payment processing asked for details and I replied same day (Tuesday) ; emailed them again on Thursday asking for status and then on Friday, Worldremit guy [Name Removed] never replied. Called them on Friday and after hold time of 1 hr call got disconnected. Today called again on Sunday and call was answered and they first said never got a reply then I got angry and they admitted reply is there but that their team never updates status; I told them I asked for update on Thursday and Friday via Email and its illegal to dela...y payment like this purposely and not replying. He gave a stupid reason that in email reply you havent answered a question that what will be future transaction volume. I said its not imp all necessary information was provided and if thats the case why I was not replied on Wed, Thursday, Fri, Sat or Sunday and requested this information. Terrible experience and their guy who emailed [Name Removed] haven't replied to my emails till date ! Pathetic Service ; use some other provider or end up like me with thousands of dollar stuck. Also am someone who was using Worldremit for more then an year and transfer volume was $100k plus an Year. Will take my business else where ! Just waiting for a refund now which might take another 7 days. Please avoid this company !
Transfer not completed World Remit
I have dealt with worldremit for a long time with no problem and always recommended them, until now. Yesterday I went to do another transfer. I noticed that the money had come out of my account, but the transaction did not complete. After paying the money from my bank account, I was redirected back to WR for confirmation of my transaction, but no redirection occurred. I hung on for half an hour and eventually I closed my laptop. I have no transaction number and cannot get in contact with WR. The chat is always busy and uncontactable, with the ...phone number they require a transaction number which i never received, and if you don't have one they disconnect you, the FAQ do not cover my situation and there is no email address. In the meantime they have my money but I can't get in touch with them. I will not deal with them again and will report this to the authorities. I want my money back. I will never recommend WR again.
6 days and counting, still processing my transfer, rejected my refund request!
Sent money to Indonesia 6 days ago, never arrived. It says still processing, keep on getting this message:
"Your transfer to Indonesia has been delayed. Delays are typically resolved in 4-6 hours. We?ll let you know when it?s been paid or update you in 4 hours."
I contacted them, said they don't know how long this is going to be. Asked for refund, they said can't give refund because of system issues.
Do not use this money transfer company
I used World Remit to gift family in Indonesia — I sent the money — but kept getting messages like this
“”””Your transfer to Indonesia has been delayed. Delays are typically resolved in 4-6 hours. Well let you know when its been paid or update you in 4 hours.“””
No practical way to contact World Remit
Money never arrived !
It’s not a transfer service — it’s a theft service
If you want to get scammed, use this platform. Otherwise, go for a different transfer platform. I’ve been using WR since 2017 (as a backup when my reliable transfer platform is unavailable or has a higher rate sometimes). WR Customer Service is very horrible, they’re never accountable for anything that goes wrong on their end. Worst of it all is I recently got scammed and I will go any length to get my money back. I am in the process of filing a complaint against them with several agencies.
**Please be warned**
**Pls be warned**
You'll get this text message a LOT!
"We're sorry but our partner in Philippines is having technical issues that may delay your transfer. We'll update you once service is restored."
I got this text message 8 times now so far, spread out over 4 days (and counting) that the remittance in unsent. I'm still waiting for the money to be transfered. This also happened with the transaction before this one.
Did chat support twice. It did not help.
[Update 14 Mar 2021 9:57am]...We're sorry but our partner in Philippines is having technical issues that may delay your transfer. We'll update you once service is restored. [Update 14 Mar 2021 8:51pm] We're sorry but our partner in Philippines is having technical issues that may delay your transfer. We'll update you once service is restored. [Update 15 Mar 2021 7:43am] We're sorry but our partner in Philippines is having technical issues that may delay your transfer. We'll update you once service is restored.
Bad customer service whenever something goes wrong.
I have been sending money via worldremit for almost 5 years. Every time something goes wrong, they blame other side or a business partner. This is a bad business model.
Worst experience ever - never use Worldremit!
Transferring money with Worldremit has been the most stressful time of my life. After one month of our money being lost (we were told it was being held by their 'local partner') and no one responding for it, we finally got our refund, but ONLY because we were on the phone EVERY day, threatening them with taking legal action, and harassing them in social media. It was the most stressful month of my life, where I thought I'd lost all my savings... Customer service is very bad. We never got a proper answer to our questions. Could never talk to a supervisor or manager. Just stay away to save you time and stress.
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