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WorldRemit

WorldRemit (page 2 of 10)

2.3 from 581 reviews · View Statistics
See the Best Money Transfer Services in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    1.1 (143)
  • Rates and Fees
    1.9 (109)
  • Timeliness
    1.2 (124)
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Samuka K.
Samuka K.Perth, WA

Lost my money and they do not seem to find a solution

published

I did a transaction to Guinea, I was told the money has been delivered to the recipient but she did not receive the money. She was told the service was down and to come back later. I contact WorldRemit about this so many times over the past 4 months and they cannot seem to resolve this. I will not trust them with my money.

Transparency
1/5
Rates and Fees
1/5
Incentivised Review No
habbybaa
habbybaaPerth, WA

Take your money but no transfer

published

I made a transfer and it’s one week already and nothing. They hold your money and keep telling you it’s under review. Don’t recommend. Never using them again. Lots of substitutes around.

Transparency
1/5
Rates and Fees
1/5
Doreenrunner
DoreenrunnerMelbourne
  • 49 reviews
  • 33 likes
  • Verified

Will take money no transfer

published
  • Thumbnail
Transparency
1/5
Rates and Fees
3/5
sam
samSydney, NSW

worse thing i did

published

i used this service and got scammed. all they did was send their terms and conditions and everytime i mentioned my case doesn't go along with the terms and conditions, guess what they did. THey sent me terms and conditions LMAO. Idiots

Transparency
1/5
Rates and Fees
1/5
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  • Verified

Lost 2 transactions dissapointed customer

published

4months now and my recipient has never recieved her money every time you call worldremit they tell you they are in touch with their partners to solve it im trying not to give up but their is no hope either of getting back my money im writting to them no answers from them they have nothing to tell me just keep avoiding me,you are really treating us bad this is our hardly earned money why not help us after getting every proof.

Transparency
1/5
Timeliness
1/5
Incentivised Review No
Daniel
DanielPerth, WA

Debited account without transferring money

published

I did a transfer from the world remit website via on the 14th of April. The transfer did not go through but they debited my account. I have contacted them several times since then with all the evidence and still nothing has been done on their part to refund the money.

Incentivised Review No
Sophie
SophieSouth East Queensland, QLD
  • 9 reviews
  • 2 likes

Money not received by recipient

published

Had multiple successful transactions and then sadly when I sent another one, according to world remit it went through successfully, however my friend never received it into his account. WR kept saying they were waiting to hear back from the bank and then closed my case without resolution after 2 weeks. Will not be using them again.

Incentivised Review No

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Carlos
Carlos
  • 16 reviews
  • 19 likes

Use this company if you do not want to get the money delivered

published

I had a friend in Ghana who had a difficult situation and I wanted to help (yeah, a real person I know, not a prince). I sent the money (as I recall) and for some reason my account was disabled for fraud.
I am an Australian Citizen, with a fixed address, drivers license, passport and never had an issue with the law not I am wanted anywhere. Anyone can call me, come to my home or ask for documents, but it seems too difficult to this people.

How this people decide who is a criminal?
My friend had to wait for ages until it was almost too late.
Unfortunately the english language does not have an appropriate word to describe this pseudo-company.

TLDR This company is garbage.

Incentivised Review No

Terrible company DO NOT USE THEM

published

I used them for transfers for years without trouble. Then they queried my account and I provided all information. They never responded and shut the account without any reason. Chased them for two weeks via chat and promised to get back to me, then never did. Use Airwallex, Transferwise or anyone else.

Transparency
1/5
Rates and Fees
3/5
Money Transfer Services

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Leah
Leah
  • 2 reviews

Use another service

published

Only works for cash pickups. I agree with all the other reviews here. Horrible customer service. Hard to contact. You email them and they claim they haven’t received it until you insist and they look more closely into your file. They closed my case when it was not yet resolved, claiming they had not received supporting documents but this had already been sent to them. Money may take 2 weeks or more to reach recipient. If looking for a stress free and cashless option, try somewhere else

Transparency
1/5
Rates and Fees
1/5
  • Verified

Scam - Purposely Delay Payments

published
Transparency
1/5
Rates and Fees
1/5
Chris
ChrisVictoria

Transfer not completed World Remit

published
Transparency
1/5
Rates and Fees
3/5
Incentivised Review No
Chris
Chris
Money Transfer Services

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anitha
anithaSydney, NSW
  • 2 reviews

6 days and counting, still processing my transfer, rejected my refund request!

published

Sent money to Indonesia 6 days ago, never arrived. It says still processing, keep on getting this message:

"Your transfer to Indonesia has been delayed. Delays are typically resolved in 4-6 hours. We?ll let you know when it?s been paid or update you in 4 hours."

I contacted them, said they don't know how long this is going to be. Asked for refund, they said can't give refund because of system issues.

Very disappointed!

Transparency
1/5
Rates and Fees
3/5
Never Again
Never Again Sydney, NSW

Do not use this money transfer company

published

I used World Remit to gift family in Indonesia — I sent the money — but kept getting messages like this
“”””Your transfer to Indonesia has been delayed. Delays are typically resolved in 4-6 hours. Well let you know when its been paid or update you in 4 hours.“””

No practical way to contact World Remit

Money never arrived !

It’s not a transfer service — it’s a theft service

Transparency
1/5
Rates and Fees
3/5
Juanita
Juanita Sydney, NSW

Thieves!

published

If you want to get scammed, use this platform. Otherwise, go for a different transfer platform. I’ve been using WR since 2017 (as a backup when my reliable transfer platform is unavailable or has a higher rate sometimes). WR Customer Service is very horrible, they’re never accountable for anything that goes wrong on their end. Worst of it all is I recently got scammed and I will go any length to get my money back. I am in the process of filing a complaint against them with several agencies.

Transparency
1/5
Rates and Fees
1/5

**Please be warned**

published
Transparency
1/5
Timeliness
1/5
Incentivised Review No
cheikh k.
cheikh k.Canberra 2600, ACT

Bad customer service whenever something goes wrong.

published

I have been sending money via worldremit for almost 5 years. Every time something goes wrong, they blame other side or a business partner. This is a bad business model.

Rates and Fees
3/5
Timeliness
2/5
Incentivised Review No
Jou
JouVictoria

Worst experience ever - never use Worldremit!

published

Transferring money with Worldremit has been the most stressful time of my life. After one month of our money being lost (we were told it was being held by their 'local partner') and no one responding for it, we finally got our refund, but ONLY because we were on the phone EVERY day, threatening them with taking legal action, and harassing them in social media. It was the most stressful month of my life, where I thought I'd lost all my savings... Customer service is very bad. We never got a proper answer to our questions. Could never talk to a supervisor or manager. Just stay away to save you time and stress.

Transparency
1/5
Rates and Fees
1/5
  • Verified

Transaction Awaiting Authorisation

published
Incentivised Review No
Geoff
Geoff
  • 2 reviews

VERY poor, can't speak to anyone, no response to emails

published

Taken over 2 weeks and still no money, haven't replied to emails and its impossible to call them. VERY disappointing. I have used them in the past for small amounts (around 1,000 GBP and used for a large amount 20GBP and money has been with them for 2 weeks. No response to emails.

Incentivised Review No
Mimmy
MimmyIllawarra, NSW

Poor customer service

published

Had a problem with my transaction where money was deducted from my account and I did not receive a transaction number, when I rang the Australian customer service line, the first phone call I was given wrong information, second phone call the lady I spoke to was rude, over talking me not giving me time to explain myself. Poor service Am still waiting for my case to be resolved VERY DISAPPOINTED

Transparency
1/5
Rates and Fees
3/5
matt
mattSydney, NSW

Go elsewhere

published

Hi. Not sure if scam but certainly dont recommend. I did 3 xfers through them and 1 was ok and took 2 days, ($1000 AUD) arrived finally, one other took 3 days and about 3 phones calls and three emails all asking same compliance questions repeatedly. Last one is still missing after 3 days and again multiple emails and calls to chase up and to date 4/2/21 still no word and support cannot help. To reverse the transaction they say will take 7 days. Absolute rubbish and closing my account soonest.
Go elsewhere if you can.
Matt

Incentivised Review No

Scam scam scam

published

Hey guyz, I been reading lots of reviews about their scam on 29 January 2021 I made a transfer of 1000 nzd and the money deducted from my account and they never created a transfer as I was waiting for notification however I have told them to make a transfer or refund my money but they are fraud still keeping my money.
I based in nz so anyone in aussie does make a complaint for these guyz through gov. Agencies does it helped? Let me konw however I gonna complaint in nz if they wont refund me even I been recording their calls so that could help further.

Transparency
1/5
Rates and Fees
3/5
Yadu
YaduPerth, WA

This is a scam, never use this trap

published

I made a transaction 5 days before, and still its not received. They keep telling me its under review.So I cancelled my tranbsaction and they informed my it will take 7 working days. This is a terrible service, never use this crap.

Transparency
1/5
Rates and Fees
3/5

Useless app and very poor customer service

published

The worst customer care ever , no contact number and usually takes month to reply . use other app in market this is the most useless service ever. DNT SEND MONEY THTU THIS APP !!!!!

Transparency
1/5
Rates and Fees
3/5
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