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WorldRemit
2.2 from 594 reviews · View Statistics
See the Best Money Transfer Services in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    3.6 (10)
  • Rates and Fees
    4.0 (10)
  • Timeliness
    3.1 (10)
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I just don't like their rates for transfers to bank accounts1

published
Transparency
5/5
Rates and Fees
3/5
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Satisfied Customer
Satisfied CustomerSydney, NSW
  • 2 reviews

Unsatisfactory Customer Service

published

I have been using World Remit for about 2 years to satisfactorily transfer money to Cameroon and Zambia. Initially, when I needed to phone their Help number in Australia, I never needed to wait more than a few minutes. Recently in 2021, the waiting time has been endless and their call - back service never responds! If some failure in the transfer occurs, how do I contact them!

Transparency
3/5
Rates and Fees
4/5
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dazraider
dazraiderSydney, NSW
  • 3 reviews

hard to talk to a person but when can they are nice and helpful. Bosses need employee more people for customers

published

I sent money to world remit. It shows on my bank statement it paid to a NAB bank account. Online website not show a transaction. World remit office in Sydney seems closed as no one there. Phone number is disconnected. Multiple tries in trying to find customer service. Online live chat not working now too.

EDIT- Finally got to speak to a person who are always polite when can. They will refund money and did have issue with poli banking. Just if have issue try contact go on twitter as that is how i got someone to give me a case number which can use to call and talk to a helpful person

Transparency
3/5
Rates and Fees
4/5
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Has worked for cash pick up only

published

For the past 3 years i have ben sending money to South Amerca using the 'cash pick up' service afiliated to approved agencies by legit banks .. no dramas , got a quick confirmation and best forex rates than the ones offered by banks through a swift transfer. But I dont think the app is reliable when making a direct transfer to a bank account overseas hence the many bad reviews for that service..pity this is the time when it is needed the most !

Incentivised Review No
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Alan B
Alan BGreater Melbourne (Outer), VIC
  • 3 reviews

Reliable and trustworthy

published

We have been using World Remit to send money to the Philippines and Bolivia since January 2019 and have been very happy with their service. Others may have slightly better transfer rates but at least with World Remit I am confident the money will arrive safely.

Transparency
4/5
Rates and Fees
4/5
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Jenzeli
JenzeliGreater Melbourne (Outer), VIC
  • 2 reviews

Delay in Response after submission of documents

published

You requested documents that I submitted through email because the upload button was not working Now it's 3 days. My relative has not received the money. He has lost his bid to buy very essential items for the family

Transparency
3/5
Rates and Fees
3/5
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  • Verified

Unreliable at times

published

Been using this service to send money for a while, had an issue with waiting for authorisation. Got my issue resolved, however it took them a while to do so.

Transparency
3/5
Rates and Fees
3/5
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Vanetun
VanetunGreater Melbourne (Metropolitan), VIC

Money Refunded

published

Update: The money from my cancelled transactions has been refunded. It seems like they were having problems with Poly but the money has reached my account today.

Customer service operator over the phone was helpful following up.

__________________________________________________
Yes, it is still ongoing. Customer No:WR6657998.

No one at worldremit would give me an answer as to when my money will be refunded. Worldremit cancelled the transaction and after 9 working days no one is still able to tell me when I'll get my money back.

Customer service says they need to contact their finance department and that they will contact me but they havent. Its really sad how this company plays around with their customers.

Transparency
4/5
Rates and Fees
5/5
WorldRemit
WorldRemit Q.WorldRemit

If this is still ongoing, please update your review with your customer number so that we can identify your account. Thanks.

Vanetun
Vanetun

Yes, it is still ongoing. Customer No:WR6657998.

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  • Verified

Will I still be credited

published

Money was sent to me by a friend to my account but the name she input isn’t the same name on my account but the names and every other thing are correct it shows processing over 48hours now will I still be credited?

Incentivised Review No
WorldRemit
WorldRemit Q.WorldRemit
Michael
Michael

She sent a message and no reply from you guys

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Odd inconsistencies

published

We send money to some of my wife's relatives in Colombia. It is normally available on the same day. Now two of the payments have taken over a week to process and two were available the same day: all were to the same bank, from the same bank, and each for the same amount. There seems no logical explanation for this. On previous occasions, to the same accounts and for the same amounts, there had been no delays.

Transparency
4/5
Rates and Fees
5/5
WorldRemit
WorldRemit Q.WorldRemit
R Maddock
R Maddock

That does not explain it. Each transfer was to the same bank and same type of account on the same day.

WorldRemit
WorldRemit Q.WorldRemit
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KOHINOOR
KOHINOORSouth East Queensland, QLD
  • 3 reviews
  • Verified

Amount not been transferred instantly

published
Transparency
3/5
Rates and Fees
5/5
WorldRemit
WorldRemit Q.WorldRemit
KOHINOOR
KOHINOOR
WorldRemit
WorldRemit Q.WorldRemit
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Bee
BeeGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

$4000 went missing for 1 week

published
Transparency
4/5
Rates and Fees
4/5
WorldRemit
WorldRemit Q.WorldRemit

Hello Bee. Thanks for taking the time to leave feedback. We're sorry to hear that you've not enjoyed your experience. Please provide your transaction number or customer number so we can look into this for you. Best wishes, WorldRemit.

Bee
Bee
WorldRemit
WorldRemit Q.WorldRemit
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You need to understand how they operate!!

published
Incentivised Review No
WorldRemit
WorldRemit Q.WorldRemit
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My urgent transfer is delayed

published
Incentivised Review No
WorldRemit
WorldRemit Q.WorldRemit
WorldRemit
WorldRemit Q.WorldRemit

Hi Ayodele,
We are happy to hear your issue has been resolved and your review updated. Please do not hesitate to contact us if you require further assistance, and thank you for choosing WorldRemit!
Kind Regards,

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Emeka
EmekaLagos
  • Verified

I am not really impressed

published
WorldRemit
WorldRemit Q.WorldRemit
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Questions & Answers

Fatafehi
Fatafehiasked

I have 4000 AUD in the air and still wondering if I’ll ever get it back it’s been a week. Worst part they didn’t even approve my transaction number

No answers
Alexis Tiffany W.
Alexis Tiffany W.asked

Why on gods earth has by account been disable right after I transferred the money , this is unfair and I feel cheat , I would urgently like to know what's taking place transaction number 105604952?

No answers
entJa d.
entJa d.asked

I received a money transfer notification from WorlRemit on the same day I started a strict 14-day home quarantine. Should I inform the sender to cancel the transfer or should I wait until i have completed my quarantine to withdraw it? Please advice.

No answers
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