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Pathetic service Never use it
Such a bad experience, I tried to transfer to India a big amount. My local bank says the amount is debited, I need to ring them every now and then to check what is happening with my transfer as I had not received the money on another side. So bad with service and finally they had to refund and not offer a transfer
Unconscionable Conduct Worldremit
Tried to transfer money from Australia to Sri Lanka. My registration and ID details were accepted and verified and the money was debited from my Credit Card and when I checked the progress of the transfer several hours later found it had been cancelled without any notification . I Phoned and was told there was problem with my credit card which was untrue, I checked and the money already had been debited from my credit card. Second phone call told my transaction was under review as my transaction did not meet their criteria standards and to re...ad clause 4 and 5 in Terms and Conditions. I did this and I cannot see where I would not meet the criteria and they also would not disclose any reason for cancellation or not meeting criteria due to so called privacy conditions, but said they would refund my money. Still no reply and no reason. I will now have to wait and see if the actually refund my money in 7 days. How can they be allowed to get away with these lies. I feel this treatment is not acceptable.
Ropy services do not use
I could not use the 3FREE code, and I rung them straight after. They said they would honor it, but the next time they told me I should have done it in the first time and nothing can be done about it. Nevertheless, I continue few transactions with them. Today, my money has not arrived although everything has been done according to their policies. I asked them to close my account for good. They offered me one free transaction - I said honor the 3FREE first, and be timely. Stay away.
Not all money arrived in MINUTES? Mind have not arrived in more than a Day.
Transfer No. 73233635, sent from Melbourne 2 pm Wednesday to the Philippines. 1 Day + 10 Hours after or Thursday 11pm, money still not received. World Remit is NOT TRUTHFUL in their overall advertisement that money arrives in minutes OR even a Day. They should also say that it can take DAYS sometimes.
Fail to Complete transaction
Customer for 4 yrs, i sent 12k funds on Wed 9th Sept but by 16th called to find why not completed
WR service said they had not yet received the funds
so inquire my bank the said it went to another bank, so back in forth with calls to all 3 and still no answer to where my funds are, rang WR to complete transaction or cancel it
rang fri 18th still no funds at either end so end up reporting to Financial Dispute Resolution Service and made a police report advised by my bank, so you think this is not acceptable, i should be charging interest every day, i hope it does not become court action, be warned this company is on a downward slide
They’re absolute cheaters
Very bad service, now 34 days are they’re holding my money, not transferring. What they’re saying it’s technical issues. What I do with their technical issues, I need my money back or they have to transfer it to my Indian A/c. They are holding my money. Needless to say I wasted a lot of time talking to them. Really they are cheating
No sensible customer support and really bad service
This is the worst customer service experience I have ever had and as a result I will never use Worldremit again. For years, I had been using Worldremit to pay a computer engineer contractor in Pakistan, and I realise this would flag some Know your Customer questions which I am fully prepared to answer.
After 2 years of successful payments for invoices, our first payment was blocked asking for additional identification which I provided by reply email no more than 10 minutes after the request was received.
Several days later I got repeated noti...fications for the ID information I had already provided. Thinking my emails may be blocked I then tried contacting them via chat, which doesn't work except for an automated robot. I tried sending via a different email address to notify Worldremit that emails from my account email address seemed to be being blocked. From customer service all I got were unhelpful responses saying they couldn't respond to me because they couldn't recognise my email address. Any fool could have read my email and worked out that asking me to resend from the same problematic email was a circular and completely unhelpful response. I got that same response twice! I then tried calling the UK help number. You cannot get through to anyone unless 1) they recognise your number - I have a new number or 2) you have a case number or transaction number in which case you press "1" or "2" on the keypad. Pressing one or two doesn't work and the phone just hangs up.
Very poor customer service
I used WorldRemit until they unilaterally decided I couldn't send any more money to one of my recipients. No explanations - just a robotic response that she didn't meet their "approval criteria" after a year. Followup emails and offers to resolve any concerns they had were just ignored by "customer service" so I changed to another provider.
Business for ripping off the customers.
Business for ripping off the customers. They disconnected the conversation in between as they could not solve my problems. They could not cancel as well. Offer they make are scams. They are not willing to help you. But to take advantage of your situation.
Poor app and service
Fortunately for WorldRemit the minimum they can get is one star. Otherwise I would have given them minus 5 stars. Their promo code does not work n deducted the money for just logging into my bank account. I did not even finalize the payment.
Worst money transfer app
This is the worst money transfer app I have come across. I tried transferring money from Australia to India for a trip. They took the money out of my account and claimed that the money will reach within 1-2 working days. But it was more than months that my recipients did not get the money. The support was terrible, No one knew anything, On being asked they just told me to wait and they will update me but I never got any response. My trip dates passed, so I had to apply for cancellation but again after submitting the cancellation request, I did ...not get the money back. Called them every day, No customer support could help. Ultimately I chose commonwealth bank for transferring money and my transfer was completed within a day. It was a matter for more than $4000 AUD. Never go with World Remit. They are the worst.
Delay in Response after submission of documents
You requested documents that I submitted through email because the upload button was not working Now it's 3 days. My relative has not received the money. He has lost his bid to buy very essential items for the family
I used world remit since 2014 and the last couple of months processing is very slow. They said we send money any business account within 1 hour but it’s not true. I sent money to India 2 days ago and still haven’t receive yet. 1st transaction has been cancelled by me because they took 6days to process also I spoken to customer care and she have same answer of your questions. So really disappointed for me and I will delete this app forever. Definitely, not recommend to my friends or anyone.
We used World Remit to transfer money from the UK to an Australian bank acc and were told it would take 48 hours however we did not receive our money 26 days since the initial transaction.
We constantly called and had a rude little moron from London who advised that they cannot locate the money and we needed to be patient. We then asked to speak to his supervisor only for him to advise that there is no supervisor and he merely is an agent in a call centre. This narrative went on for the whole period we were waiting for our money.
We did not...receive an apology or any form of compensation for our loss. Its was the first and only time we used WR. We now use Transfer wise and received our money with 6 hours of making the transfer and a better return rate. Take my advice and do not use World Remit.
Still waiting for a refund.
I tried to make a transaction with World Remit on the 27/7/2020 only to receive an email 2 days later to say my transaction 'did not meet the criteria' and that my funds will be refunded. It is now the 19/8/2020 and despite repeated requests I am still waiting for my refund. I have emailed bank statements repeatedly as requested and I have contacted the Live Chat for help. I am repeatedly told that my 'refund is still in progress'. I was first told 5-7 working days and then that it takes 10 working days. It has been more than 3 weeks now and despite another Live Chat I am still waiting.
This entire company is a scam, I've been waiting for days to get my money back and they haven't even get an excuse. I called their support team, but they put me on hold for half an hour. I didn't even get a response in the end!
Worst company ever, don't use it!
Rip off scam artists!!! Wait 3-5 days for our fraud team to get back to you after this service was illegally used with my stolen debit card details.... do not trust ir use!!!
Worst service I have ever used
I have sent money almost 4 weeks back and still I didn’t get my funds or refund. I recommend everyone please don’t trust this company. The worst service I have ever used.
Beware!! its a fraudulent site!!
I have used them for few small business transactions initially. when started using them more, they just blocked all my money in the name of security and now not even answering where my money is. I am reporting to the concerned agencies. they are anything else but a legit money transfer business.
Worst money transferring service
I checked and compared many websites for fund transfer to Nepal and found worldremit to be fast and reasonable. I created an account on 24 July and made two big transactions between 1:30pm - 2:30pm.
- I was told due to POLI transfer hadn’t reached worldremit. However, the amounts had already been deducted by my bank and confirmed by one of their representatives.
- I was then told because the next day is Saturday, no transactions would happen.
- I have been told today that they do not have any control over the money and have emailed their local partners who might process the transactions by the end of the day today or tomorrow.
What has been advertised on the website is false and shouldn’t be trusted.
How can you cancel my transaction just after giving you my personal information your customers service will always be telling lies all the time.Now l can’t use world remit ever
Worst ever money Transfer Service and Customer Service
This is the worst remit i have come across. Worst customer service. Sent money on 08/07/2020 today is 17th they still have no idea whats happening. Upon calling they just have only one answer. Money is with their local partner and they are waiting confirmation from their local partner and everyday is the same story. On 14th i cancelled the transaction but today is 17th and status shows cancellation is on progress. Upon asking they say they are waiting funds from POLI. What a shameless service and excuses. Avoid at any cost
One of the worst service i have used, they lying all the time. Its been 4 days and still processing , sucks. This dozy company doesn't comply as they said same day service, worst service ever. Their customer service horrible and sucks, one of the worst and terrible service. Don't use, it's scam. If I can , I could give less than zero rating,sucks.
Don't use this scam!!!
Don't use this scam!!! I've got already scammed!!!. I've lost my money and never arrived my money. Support is horrible and they never release your funds and keep telling you lies. Don't don't use this service!!!!! You will definitely get scammed!!!
They withdraw money before confirmation of transaction validity. Once withdrawn immediately if the transaction fails, the refund process takes up to 7 days to complete. After complaining, the service rep claims to be a subservient of their computer system. Beware of any company where a computer controls people! As you can see based other reviews this is common practice for this company.
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