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WorldRemit
2.2 from 587 reviews · View Statistics
See the Best Money Transfer Services in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    3.3 (17)
  • Rates and Fees
    3.7 (15)
  • Timeliness
    3.4 (14)
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Impractical

published

It worked perfectly the first transactions but it isn't useful if you have to send money on regular basis as I was sending relatively small amounts per day and my account was disabled. I am Very unhappy with the service

Incentivised Review No
Caroline B.
Caroline B.Sydney, NSW

Very good service

published

I'm using this service for more of 2 years never have a problem, it is a fast and trust service. I sent money to Colombia every month. They used the best price.

Transparency
5/5
Rates and Fees
5/5
LimerBean
LimerBeanBrisbane
  • 11 reviews
  • 5 likes

Fast and efficient.

published

Thank you for providing a fast service. Friday I sent money from Australia to a Vietnamese bank account, I was expecting it to arrive on Monday or maybe Tuesday. I was stunned when it was in their bank account within 4 hours, thank you or providing a service so fast.

Transparency
5/5
Rates and Fees
5/5
Unsatisfied customer
Unsatisfied customerSouth East Queensland, QLD

World remit not contactable

published

I was transacting money to Kenya but it was not successful. I have money pending in my account for four days now. I was not able to complete this transaction but money was debited from my account. I've attempted to contact world remit in vain. There line keeps redirecting you to online FAQ. Their virtual assistant is no use to clients and their have no staff online to chat with. How do I solve my problem if I can't get hold of anyone in this service. It's very frustrating. My money is pending and the bank cannot do anything unless it's cleared by world remit. I need a solution please WR. I've been your customer for more than 6 years and this is
very disheartening.

Incentivised Review No
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Satisfied Customer
Satisfied CustomerSydney, NSW
  • 2 reviews

Unsatisfactory Customer Service

published

I have been using World Remit for about 2 years to satisfactorily transfer money to Cameroon and Zambia. Initially, when I needed to phone their Help number in Australia, I never needed to wait more than a few minutes. Recently in 2021, the waiting time has been endless and their call - back service never responds! If some failure in the transfer occurs, how do I contact them!

Transparency
3/5
Rates and Fees
4/5
santoshthankachan
santoshthankachanPerth, WA
  • 2 reviews

WorldRemit - Very Disappointed. Very Bad Customer service.

published
Incentivised Review No
Sandra M.
Sandra M.Western Australia

Exchange rates

published

The World Remit team needs to use current rates as they are ripping us of e.g today the exchange rate of aud to usd is 0.78 but you are charging 0.74 and your tier system is not attractive enough. There is great room to improve and not profiteer at our expense. Everything else is excellent

Transparency
4/5
Rates and Fees
1/5

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dazraider
dazraiderSydney, NSW
  • 3 reviews

hard to talk to a person but when can they are nice and helpful. Bosses need employee more people for customers

published

I sent money to world remit. It shows on my bank statement it paid to a NAB bank account. Online website not show a transaction. World remit office in Sydney seems closed as no one there. Phone number is disconnected. Multiple tries in trying to find customer service. Online live chat not working now too.

EDIT- Finally got to speak to a person who are always polite when can. They will refund money and did have issue with poli banking. Just if have issue try contact go on twitter as that is how i got someone to give me a case number which can use to call and talk to a helpful person

Transparency
3/5
Rates and Fees
4/5
Eric
EricGreater Melbourne (Inner), VIC
  • Verified

Not worth the risk

published

Initially all went well. I sent money twice to Bali, twice to Cambodia. Then I sent money to a Cambodian address which proved harder to verify. My uploads of receiver's IDs and my own bank data were either never received are went to a review panel at the North Pole. After numerous phone calls and emails sent up the chimney to nowhere, I asked for my money back. About three months had passed. My money was returned without apology, but when I returned to my account … it had been cancelled.

Transparency
2/5
Rates and Fees
4/5
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Annet
AnnetGreater Melbourne (Outer), VIC
  • Verified

Exchange Rate is too low

published

I had been a loyal customer for over two years; I always use it duo to it being reliable at the time of need. But after a simple google search, I found out that their rate exchange is so so low, even the "Premium rate" compare to other providers. Money gram is good when sending to mobile money and transferwise is the best when sending directly to the bank account: Please shop around before deciding any dollar will save people in need. Thank You.

Transparency
1/5
Rates and Fees
2/5
Jenzeli
JenzeliGreater Melbourne (Outer), VIC
  • 2 reviews

Delay in Response after submission of documents

published

You requested documents that I submitted through email because the upload button was not working Now it's 3 days. My relative has not received the money. He has lost his bid to buy very essential items for the family

Transparency
3/5
Rates and Fees
3/5
Verena M.
Verena M.Perth, WA
  • Verified

Horrible customer service

published

I sent a transfer first time. Mid transfer, the rate changed and I was shortchanged. I tried to dispute it with them. Called 3 times and they cannot explain and raise it further.
The email responses I get are robotic and don't address the issue. They gave me 4 excuses. How unprofessional and im sure illegal to quote you on a rate and it changes mid transfer.
Its a rip off. What kind of foreign exhange company does that.
Only positive is timeframe for transfer was good

Transparency
1/5
Rates and Fees
1/5
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Sujan
SujanGreater Melbourne (Inner), VIC

Not happy with the service

published

I have made a transfer to overseas and its been more than 48 hrs and still it says waiting for authorization. I have tried to call to the worldremit office but at the end there is no response at all and same with the chat with agent service. I found it really bad and frustrating please follow up with my transaction.

Rates and Fees
5/5
Incentivised Review No
WorldRemit
WorldRemit Q.WorldRemit

If this is still ongoing, please update your review with your customer number so that we can identify your account. Thanks.

Sujan
Sujan

Thank you worldrwmit

  • Verified

Unreliable at times

published

Been using this service to send money for a while, had an issue with waiting for authorisation. Got my issue resolved, however it took them a while to do so.

Transparency
3/5
Rates and Fees
3/5

Customer service

published

Horrible customer service. I have been using WorldRemit from last 2 years. But in my last transaction the only mistake i did I wrote IBAN in the start of iban number because i did copy and paste but after that my money is stuck b/w WorldRemit and local bank of pakistan anyway whenever i call them and send them email they say me same thing we are investigating and haven’t received response from local bank. Today 3 weeks done and still i don't know where is my money they haven't sent me my money back and they say me I have to wait even they don't know how long I have to wait.

Incentivised Review No
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Questions & Answers

Fatafehi
Fatafehiasked

I have 4000 AUD in the air and still wondering if I’ll ever get it back it’s been a week. Worst part they didn’t even approve my transaction number

No answers
Alexis Tiffany W.
Alexis Tiffany W.asked

Why on gods earth has by account been disable right after I transferred the money , this is unfair and I feel cheat , I would urgently like to know what's taking place transaction number 105604952?

No answers
entJa d.
entJa d.asked

I received a money transfer notification from WorlRemit on the same day I started a strict 14-day home quarantine. Should I inform the sender to cancel the transfer or should I wait until i have completed my quarantine to withdraw it? Please advice.

No answers
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