WorldSim have been providing a credit of $5 to their customers who take the time write either a positive or negative review. It is possible that reviewers may have received this incentive.
Online help with top-up service
Great online help with my top-up by DANIEL who suggested the best available offer for the day! I was not sure which is the right product for keeping my service number active until DANIEL from online chat offer to help & gave me the advice to use the best top-up for 12 months service activation.
They let me top up an expired SIM
So I topped up my SIM, which I hadn't used for 18 months or so. There was a note above the top-up to check that the number on the back of the SIM began with ... a string of numbers ... mine did, so it was OK. I topped it up with $30 - no problem.
Then a few hours later I get an email telling me my SIM was expired and I'd have to buy a new one. Ok they are free but I had to add another $30 of credit to get the new card, and they said that once I had the new SIM they would add the first $30 – giving me a total of $60 (which is more than I need for a 4-week trip).
OK I got a 50% discount off the second lot of credit – but shipping was $6 ($6 to mail a SIM card?????) for 3-5day delivery – so $21 in all extra.
Why couldn't they tell me that the SIM was expired BEFORE I topped it up for goodness sake ....
Worldsim is good
They have great customer care online who will be ready to solve all problem with you online. Great bonus too. I will be happy to tell more people about your website. This is done by Nancy
Awesome customer service
Nancy from Worldsim was incredibly quick to respond to my query to buy a data bundle for the first time. She even gave me a discount and did it all for me. Also gave me info on how to activate the bundle once I arrive at my destination. Very nice, I will be using worldsim for all my upcoming travels.
Way Too Much Tinkering Needed to Get Internet
Phone service is okay but internet service is AWFUL AWFUL AWFUL. I had to reset the sim card and restart my phone every time I changed location even in the same city. Internet service is particularly bad if wi-fi is on. I would NEVER use this sim card again when traveling to Europe.
SIM card didn't work! Customer service horrible!
I purchased an Australia SIM card and was sent a wireless router by mistake. Upon arriving in Australia I tried to activate my SIM card with no luck. Using a friends phone I spent an incredibly frustrating 1 hour on the phone with WorldSIM customer service. Their technicians could not help me with my problem, didn't understand the iPhone 7, and would not transfer me to a supervisor who could assist me. I just requested a refund and spent another frustrating half hour trying to understand their customer representative. I would advise you not to do business with WorldSIM and buy a SIM card at the airport of your destination country
My first WorldSIM - great experience!
I have just purchased my first WorldSIM card and the product is exactly what I am looking for. A real must for any world traveler. Daniel from customer support has been extremely helpful and supportive. A great experience!
Online Support - Super
On line support during the purchase process is great. Quick and helpful. I haven't received SIM yet, but this is a good start indeed and I'm sure that they will support further, if needed
SCAM company which gives you only half the amount you order
I ordered the bundle with 1GB when travelling to US. First issue I faces was that I couldn't get internet working on my phone. So I had to spend around 40min in the airport where was the free wi-fi to consult with support in chat so they could enable the data for me and I could start using it.
After using around 500MB the internet stopped working. I had to find wi-fi and contact support (because I couldn't call the support) and they told me that my bundle is over. Ok, I thought maybe it's some mistake, so I ordered another bundle (had to pay more for it somehow, as initial price isn't available when you top-up). And again, after another ~500MB the internet was shut down. Support told me again, that I've used whole 1GB. They told me that's because they count sessions in 1MB increment. I don't how does this work. But buying 500MB from my phone provider for the same price got me the same results, as my provide counts data correctly and if I buy 500MB, I can use 500MB, not the half.
AVOID this scam company if you can. Buying any pre-paid card in US would be cheaper for me in any way, but I didn't know how crappy this company is. Next time I'll use my provider's internet or will look for pre-paid cards in the destination country AND WILL NEVER USE THIS SCAM COMPANY!!!
A total rip-off - Cost me $70
I had $70 credit on my phone. Over the course of a weekend when I was away and left the phone at home alone, it was reduced to $7. Mobile data was switched off on my phone and I was in my villa which has wi-fi but the WorldSIM was sending itself messages (#02*, I think) that were eating through my data for no reason at all. I contacted customer service who said "I can see you are using mobile data" and when I said that I wasn't and asked for an explanation of the random messages and usage that appeared on my screen, they stopped replying. I am now $70 out of pocket for no reason with no way of getting the money back and getting no answers. I screams of a scam to me.
No refunds !!!
I purchased a Huawei mobile wifi E5787, for trip to Ireland. Before I purchased it I asked numerous questions and gave wonderful review for their customer support. I know longer the great without review. To set up for the device was extremely complicated. I brought the device to three separate IT stores in Ireland and none of the IT personnel could decipher for the email worlds sim kept sending me. I have been trying since October 19 to get a refund for the device because it is never been used and I am getting a total runaround. I would stay clear of WORLD SIM. Patricia USA
ZTE MF65 Mobile WIFI Hot Spot - An excellent product
Very good service from WorldSIM when I purchased the unit, by following the set up instructions on the WoldSIM web page faq section it was very straight forward to get working.
This company is infuriating and an complete joke.
Bought this sim for my travels across SE Asia, after reading reviews they SEEMED to be a viable option. BOY was I wrong!
My first issue with the company was that my partner also bought this sim and they sent her a faulty sim, which arrived LATE! The late arrival meant that the sim arrived a day before we were meant to travel, and didn’t even work!!!
The agent who was “helping” was not listening to her, and kept repeating the same useless advice back to her. Despite them giving us a faulty sim, they were reluctant to give her a refund, which was a three day battle! Not the best start to our travels or first impressions of the company.
When topping up I am always shown a message that worldsim need to authorise the payment. Which again is extremely annoying. Despite them receiving the £X it somehow always takes them hours to actually top up my phone?
When dealing with agents about these issues some are helpful but some are damn right rude. For example the live chat was constantly notifying me of messages from an agent, pestering me for them to sell me something. Yet when I came to them with a problem they were slow at responding and again not helpful. When I expressed my frustration that my payment had gone through but my phone was not topped up, the response I got was “alright I’ll do it now”.
It’s unfair that worldwidesim take my money straight away and I have to chase them to top up my phone when this should be an easy process.
The biggest frustration I had was last night when I again TRIED to top up my phone, I was greeted with a 1015 error message stating that the owner of this website worldwidesim.com is blocking you from using their website.
When I asked the live agent why, they advised I used another server, when I did the same message came up. I informed them of this and they said that they were not blocking me. When I reminded them of the message saying that the owner of the website was blocking me, he just repeated the same unhelpful untrue.
Very helpful support team
Jonathan was very helpful and gave me much of his time explaining about their services and he helped me all the way to place the order and was there till I was satisfied.
The World Sim Live Chat Support is Amazing
The World Sim Live Chat Support was amazing and Daniel helped me out every step of the way with much patience! Thank you so much. I love how I can buy a data sim for France and the same data can be used Italy, Romania and the UK plus more.
An excellent product..necessity for travelers
The world sim was very useful, it was very instrumental in letting me, be in touch with my near and dear ones while i was travelling abroad. thank you for this wonderful product.
Phone is functioning with most services but my text/SMS service is working with only a couple of friends. Its not really a problem since I am using FB messenger and whatsapp for these services. Everything else is fine. My texting issue has been resolved and is reflected in my new rating
Useful product to buy for travelers
I bought this for my parents traveling from India to USA and it is working well for them for their overseas usage. I wish I knew about this product earlier so that i could have made my previous travels hassle free.
Dont even fall for it..you will ruin your holiday..better buy a local sim
I bought the sim from one [name removed] delhi days before my trip to istanbul on 13th. Called him several times for help. said no problem. From 13th to date ie 15th no data no internet..called this guy no help or respond. Got a call from uk ..no respond. Wrote a mail, no respond. Just using it for calls...really hopeless no support even at Mumbai airport.
No confirmation on money refund.
Avoid WORLD SIM...card if you do not want to spoil your holiday.
Lousy Service & Shipping
I ordered a world sim and had 8 days left (6 business days) at my current location while travelling abroad. I selected 2 day international shipping, and the sim never made it to me. I wanted to make sure the company had my correct contact info abroad, so I contacted customer service via email and via chat. The agent on chat said "no worries, we will contact you via email if any problems" but they did not. The sim was sent return to sender, and I am left without any ability to call home. I sent one email about this problem and they did not respond. Then I sent a message via chat and got a response. In the end, they refunded the cost of the sim but not the shipping - so I ended up paying $17.95 for lousy customer service and no ability to make any calls. I ended up ordering from One Sim Card instead, they actually take care of business.