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Wotif

Wotif

1.6 from 1,182 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Wotif

Reviews

  • Transparency
    1.4 (79)
  • Customer Service
    1.5 (93)
  • Trip Completed Yes (96) · No
  • Ease of Booking
    2.4 (87)
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Morrie G.
Morrie G.South West, WA

Wotif provided an excellent service BUT needs to allow review edits

published

We had a multiple-day Wotif stay and made a 3-star review of our stay on Day1. However by Day2 it deserved 5-stars BUT Wotif won’t let us edit the review

Transparency
4/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
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JEP
JEPCentral West, NSW

Do not stay here

published

Water damaged walls with marks running down walls. Shower curtain half hanging off bar. No chairs. No light covering ceiling globe in bathroom. Chipped/damaged side table. Paid $120, and expected better than this. I think the Swiss should object to their name being associated with this motel.

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Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
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bad customer service

published

Wotif will not help after being bitten by bed bugs. Wotif will not review the hotels it books (will not remove even if not fit for human habitation). Wotif are hard to contact. bad company, do not use

Transparency
1/5
Customer Service
1/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
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Never book with wotif ( actually are owned by Expedia but retaining the name wotif to fool customers)

published

Impossible. No contact number for wotif can be found on the website or in the booking information. You will never speak to a person just a virtual assistant on that does not understand basic English. Wotif is actually owned by Expedia which has a poor customer service record. Do not book with Wotif ever!

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
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do not use

published

Booked a motel through Whotif, arrived, no room available, That is a problem first up. Tried to contact whotif it is virtually impossible. I will never use this site again,,, Disgusting left in the lurch with no bed after 3.00pm and late for my event.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
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Vince M.
Vince M.Greater Melbourne (Metropolitan), VIC

Terrible… non helpful and overcharge.. I’m

published

Overcharged and willing to help or rectify.
Virtually impossible to reach and like talking to a robot.. No empathy and poor customer service.
Would never use again. Stay away as they will overcharge

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
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The most difficult unhelpful booking process ever

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Similar opinion? Write a review on ProductReview.com.au!
Jo G.
Jo G.Illawarra, NSW

Highly disappointed

published

We booked a weekend away including flights and accommodation. Only to have accommodation with no flights.
Wth? Over charged us for the accommodation compared to accommodation website. Then the new airfare cost more again! Ffs.
How does a company offer all getaways without flight! Rip off…..Never again

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Scammers.

published

Booked nights accommodation in a hotel in Philippines. When I turned up I was informed that the accommodation no longer exists, and had not done so for a long time. I tried to call them but got no answer. When I later asked Wotif for a refund and asked to take the hotel down from their website, they stated that they had been unable to contact the hotel for a week, and therefore COULD NOT issues a refund or do anything else. This makes no sense, it just proved the point that the hotel doesnt exist and hence they need to act. The same hotel is still advertised on Wotif, what a disgrace.
Total SCAM, do not ever use Wotif.

Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
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Sam
SamAustralian Capital Territory
  • 2 reviews
  • 1 like

Will never again book through Wotif

published

When I booked the accommodation, it was stated that fully refundable at any time cancellation and I received an email from Stating I will get the the full refund minus $30 service fee. It has been 2 months now, I have been calling Wotif almost every day and stay in he line for nearly one hour, still didn’t get the refund. They are not transparent or help their customers. So frustrated.

Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Similar opinion? Write a review on ProductReview.com.au!
Mark Hansen
Mark Hansen South East Queensland, QLD
  • 2 reviews
  • 1 like

Buy a TENT its cheaper.

published

My wife booked a cottage at Richmond Tasmania in July 2021 for her 50th Birthday in February 2022. The state of the cottage was dusty and unsafe. Smoke alarms and exhaust vent were all hanging from the ceiling. We decided to lay down after a long flight and woke up with bed bug bites all over us. So we packed up and stayed elsewhere. Wotif wont refund, Pathetic.

Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
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Franklin Dattein
Franklin DatteinSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

They were quick to refund.

published
Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeTour
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ANico
ANico
  • 3 reviews

False advertising hotels

published

Despite the hotel advertising city views on Wotif, we were given a room without a city view. The hotel charged us an extra $230 to 'upgrade' to a city view. We asked Wotif for a refund sending them the four photos as evidence as per below. They told us that the Promenade rooms do not guarantee a city view which is contrary to the advertisement. False advertising and no refund!! And trying to reach someone (an actual person) to sort it out was a nightmare.

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Transparency
1/5
Customer Service
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
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Adibabi
AdibabiWide Bay-Burnett, QLD
  • 21 reviews
  • 12 likes
  • Verified

SYSTEM MODEL IS FAULTY

published
Transparency
2/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
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terry moloney
terry moloneyGreater Melbourne (Outer), VIC

No Stay

published

I booked Tranquility Cottages in Ballarat for weekend of 10 and 11th of December. At arriving at the site, the occupants said they had not been open for two years! Having contacted Wotif awaiting the refund!

Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 4

Questions & Answers

Alan
Alanasked

I have reserved accommodation for 16-22 December. The Wotif system required a deposit, the amount of which was not declared prior to taking payment. I took a chance (foolishly in hindsight) and found the deposit was not the usual first nights accommodation but almost of third of the total charges). I now have conflicting emails: one from Wotif indicating balance due on check-in or check-out; the second email from VRBO host requiring balance by 18 November. This is obscene on at least three counts: a deposit that is more a part payment than a deposit; want of prior advice of the deposit amount; thirdly, the conflict. Obviously I have no intention of paying any more until at least check-in. Wotif chat only provided me with telephone contact numbers, the first of which was disconnected and then a number which corresponded to the 1800 help number which only dead-ends my calls. Anyone else have this problem? I am unable to find any contact number that gets me to a human, or any email address which responds.

3 answers
Michelle
Michelle
Alan
Alan
Susan M.
Susan M.

Hello, did you get a response? Did you get an actual personal email address from them?

Steve B
Steve Basked

We are in a similar position with airfares to the UK. Has anyone looked at filing a class action with a law firm?

No answers
John J.
John J.asked

Can someone please tell me what has happened to this Company and what to do. I was promised refund of hotel accommodation costs which I fully prepaid, and I cancelled mid July 2021 which was 1 month before arrival dates, within hotel cancellation policy. Even received refund receipt number from Wotif. BUT NEVER RECEIVED REFUND. Any suggestions?

No answers
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