Wotif

We had a multiple-day Wotif stay and made a 3-star review of our stay on Day1. However by Day2 it deserved 5-stars BUT Wotif won’t let us edit the review

Water damaged walls with marks running down walls. Shower curtain half hanging off bar. No chairs. No light covering ceiling globe in bathroom. Chipped/damaged side table. Paid $120, and expected better than this. I think the Swiss should object to their name being associated with this motel.

Wotif will not help after being bitten by bed bugs. Wotif will not review the hotels it books (will not remove even if not fit for human habitation). Wotif are hard to contact. bad company, do not use

Impossible. No contact number for wotif can be found on the website or in the booking information. You will never speak to a person just a virtual assistant on that does not understand basic English. Wotif is actually owned by Expedia which has a poor customer service record. Do not book with Wotif ever!

Booked a motel through Whotif, arrived, no room available, That is a problem first up. Tried to contact whotif it is virtually impossible. I will never use this site again,,, Disgusting left in the lurch with no bed after 3.00pm and late for my event.

Overcharged and willing to help or rectify.
Virtually impossible to reach and like talking to a robot.. No empathy and poor customer service.
Would never use again. Stay away as they will overcharge

I had a very bad experience with the wotif booking system this week when I booked a night in Horsham on my way home and needed a bed for the night .
The dates glitched to April which is in a months time and that is what booked. I saw immediately after the booking came through it was a wrong date and not for the night that I wanted which was that night. I got in contact straightaway with wotif to change the booking to that night.
On the booking page it had said free cancellation so I thought they won’t have any problem as this request to am...

We booked a weekend away including flights and accommodation. Only to have accommodation with no flights.
Wth? Over charged us for the accommodation compared to accommodation website. Then the new airfare cost more again! Ffs.
How does a company offer all getaways without flight! Rip off…..Never again

Booked nights accommodation in a hotel in Philippines. When I turned up I was informed that the accommodation no longer exists, and had not done so for a long time. I tried to call them but got no answer. When I later asked Wotif for a refund and asked to take the hotel down from their website, they stated that they had been unable to contact the hotel for a week, and therefore COULD NOT issues a refund or do anything else. This makes no sense, it just proved the point that the hotel doesnt exist and hence they need to act. The same hotel is still advertised on Wotif, what a disgrace.
Total SCAM, do not ever use Wotif.

When I booked the accommodation, it was stated that fully refundable at any time cancellation and I received an email from Stating I will get the the full refund minus $30 service fee. It has been 2 months now, I have been calling Wotif almost every day and stay in he line for nearly one hour, still didn’t get the refund. They are not transparent or help their customers. So frustrated.

My wife booked a cottage at Richmond Tasmania in July 2021 for her 50th Birthday in February 2022. The state of the cottage was dusty and unsafe. Smoke alarms and exhaust vent were all hanging from the ceiling. We decided to lay down after a long flight and woke up with bed bug bites all over us. So we packed up and stayed elsewhere. Wotif wont refund, Pathetic.

I had a last minute tour cancellations due to Covid, so I went browsing online at 9pm, to find a replacement tour for 8am the next day. At this point, I already knew that all boats in Cairns were full but Wotif was the only one with availability, so I booked even though I was suspicious it was a glitch in the booking system and that I would have to ask for a refund. My suspicion turned out to be the case and I asked for a refund soon after. The Wotif refunding process appeared a bit suspicious at first (call from overseas and a suspicious expl...

Despite the hotel advertising city views on Wotif, we were given a room without a city view. The hotel charged us an extra $230 to 'upgrade' to a city view. We asked Wotif for a refund sending them the four photos as evidence as per below. They told us that the Promenade rooms do not guarantee a city view which is contrary to the advertisement. False advertising and no refund!! And trying to reach someone (an actual person) to sort it out was a nightmare.

The Wotif model is based on Wotif using your Credit Card details to take your money immediately when you book.
The problem with this is that the motel operator will not have received payment from Wotif by the time you book out, so you cannot get a Tax Invoice from the motel. In fact, the motelier will only be paid the booking amount less Wotif's commission of about 15%.
All you have is a Booking Confirmation stating the amount taken from your Card at the time of booking, but this is not the equivalent of an actual invoice. In fact the booking...

I booked Tranquility Cottages in Ballarat for weekend of 10 and 11th of December. At arriving at the site, the occupants said they had not been open for two years! Having contacted Wotif awaiting the refund!