Cannot receive a PDF of Itinerary
In this day and age it's pretty ordinary that you cannot receive a PDF of your itinerary. I do not understand why this is the case. It cannot be that hard to generate one
SYSTEM MODEL IS FAULTY
The Wotif model is based on Wotif using your Credit Card details to take your money immediately when you book.
The problem with this is that the motel operator will not have received payment from Wotif by the time you book out, so you cannot get a Tax Invoice from the motel. In fact, the motelier will only be paid the booking amount less Wotif's commission of about 15%.
All you have is a Booking Confirmation stating the amount taken from your Card at the time of booking, but this is not the equivalent of an actual invoice. In fact the booking...
They must be joking!
The motel room smelt very strongly of something artificial, there was no blanket, just a top sheet and bed spread that everyone must have near their faces, no microwave, the parking was a joke, room 8, parked outside room 20. No one can get out it’s so cramped..
Extremely disappointing, to cancel I would loose a whole night! Wotif review and description was no where near reality, advertised restaurant.. no restaurant.. poor poor poor
Overpriced and ill-equipped
Cancelled my entire flight back home, overcharged me for shuttle service, and unable to offer a refund for 8-12 weeks. Will not be using them again. My shuttle would have only cost $10 each way, but Wotif charged me nearly $32. Instead of refunding me for part of a flight which was cancelled, Wotif cancelled all flights, and issued a refund which will take between 8-12 weeks to return to me (this put me in a real financial bind). I will not be using them again to book for anything.
Comparatively expensive and does not include any basic things such as breakfast and dinner, no cancellation and the policies are kinda hard for the guest. Or is all the things was alright
Still no refund after 7 weeks
Initial comment: 'Still waiting on my refund after 5 weeks. Was told it can take up to 30 business days, although their website just says up to 30 days. When I called a week ago I was told money had already gone into a holding account a month ago and was given a transaction number to contact my bank. However the bank said unless the funds are actually there there will be no transaction record or number. Have called again and was given the same advice to which I responded with the banks advice.'
As at today's date_now 7 weeks of waiting & still no refund..
Shame on you Wotif. I have made contact several times. You have worked with me and created a credit for my trip to Vanuatu through these Covid-19 times. "Apparently." I receive no email confirming Credit. Wotif App does not show Credit amount and when I phone your staff, 3 times they have lied to me just to exit the phone when I asked them to provide me with proof of Credit. They tell me they can see the credit on your system yet I have no proof. What kind of a S##TShow are you running. I only want to see in writing that I have money in Credit ...with you and I am told none of your Digital Tools will show this, so I am just to believe it? Will never use you again and will be telling people for the next 5 years do not trust you. Poor support, Poor Website, Poor App and poor service.
RESULT, BUT LACK OF COMMUNICATION
My wife and I booked an overnight hotel stay in Perth (WA) through Wotif. The hotel decided to close because of the virus worries and I was notified by Wotif. When I later asked about getting a refund Wotif put me on to the hotel. The hotel said they would look in to it. I then got a message from Wotif stating that the hotel had not taken any cash, so no refund was due. However, Wotif had taken the cash! It left our account on February 17. Four emails produced no response, not even an acknowledgement from Wotif. However, they did put the money back on April 19, but without notifying us. Good result in the end, but very poor communication.
Cancellation of accomodation
I processed a cancellation of accomodation online and was advised that i had a refund of $109 being returned to my mastercard. I have not received this and have contacted wotif 3 times only to be told that the money has been processed to my mastercard and that i need to follow it up with my bank. my bank is unable to follow it up and has said i need to follow up with woitf.
my wotif itinerary no is 7416993637058
it is unsatisfactory to be out of pocket since the 20th march 2019
Booked for 2 adults when there was four of us travelling
We had booked for a family and when we arrived it was only booked for 2
The app has issues
Booking.com is better
Had to reduce our trip by one night and was offered only 50% reduction in accommodation. Did this with booking.com and was given 100% refund on 2 occasions.
Easy booking service, handy lists of accommodation, but beware of giving your credit card details
We booked 2 nights accom, ticked the box to pay at the motel in person but needed a credit card to secure the booking. Wotif website states "Payment information is only needed to hold your reservation". I did NOT store my credit card details on my wotif account. When I went to pay at the motel at the end of our stay, I was told by staff that they had already taken payment out of my credit card, authorised by wotif. On ringing Wotif, was told that the credit card I used to secure the booking is charged as soon as you check in at the motel. Nowhe...re does it state this on their website. Nowhere does it state that they will forward on credit card details to a third party. I did NOT agree or give permission for wotif to take money from, or pass my credit card details on to any other party.
Tried to book hotel in Tasmania on line. Put in all details including credits card. Waited for confirmation, ended up ringing Wotif. Very hard to understand girl on the line. She said there were technical problems and my booking had not gone through. I have now booked the hotel again by contacting directly. I hope I am not charged by Wotif.
Book and cancel within hour and still charged
I did a search under date I wanted for the same day. After preferred hotel came up I made mistake by thinking the availability is for the night I chose. But no it was for 5 months later. Honest mistake or website defaulting by itself I don't know.
I called immediately and booking was cancelled within the hour but I was still charged a $50 fee as they did not have same availability for me for today.
Think it is a bit lousy!
Will think twice using Wotif again.
Wotif has hidden charges and we can't get invoices
A staff member booked two hotels for a recent business trip through Wotif. We were charged more than the quoted rates for both ($20 and $30 extra each). Additionally with end of financial year we are unable to get the invoices we require for our tax record. The individual hotels did provide them, but only for their component of the booking.
Questions & Answers
I have reserved accommodation for 16-22 December. The Wotif system required a deposit, the amount of which was not declared prior to taking payment. I took a chance (foolishly in hindsight) and found the deposit was not the usual first nights accommodation but almost of third of the total charges). I now have conflicting emails: one from Wotif indicating balance due on check-in or check-out; the second email from VRBO host requiring balance by 18 November. This is obscene on at least three counts: a deposit that is more a part payment than a deposit; want of prior advice of the deposit amount; thirdly, the conflict. Obviously I have no intention of paying any more until at least check-in. Wotif chat only provided me with telephone contact numbers, the first of which was disconnected and then a number which corresponded to the 1800 help number which only dead-ends my calls. Anyone else have this problem? I am unable to find any contact number that gets me to a human, or any email address which responds.
The only contact I have been able to get is through their live chat which is equally unhelpful. You get some person in india who's job it is to lie to you and tell you and email be coming from their ...back of house. This email arrives 2 days later thanking you for your call and advising you that your problem has been fixed - which it never is. I now know this is an offshore company who does not play by Australian rules. You can't even get a tax invoice as they are not registered for GST. It seems you are learning the same lesson I did - they gave me two phone numbers on the chat both of which I rang while I was on there and they were both dead end numbers so they obviously give these out on purpose. When I questioned this I was told it must be a 'system error' and to try again later. I've tried numerous times with the same result. I'm sorry but I think they are a dodgy operator who is happy to take a lot of money from people with no responsibility afterwards. They should be illegal
Update. Someone genius from Wotif thought it was an answer to my query to telephone me at 12:01am last night and... terminate the call before I could answer from my sleep. They then had the gall to ...send an email (at 12:03am) telling me of their efforts and that their call went unanswered. Obviously I replied to the email advising that they not start their mischief with me and telephone during daylight in Australia and to keep trying until I answer. On the upside, found a VRBO support number that a human could be encouraged to answer. They are going to "follow it up and send it to the [appropriate] team". We shall see... At least I now have a VRBO case number and an email address (from the support agent). This doesn't however let Wotif off the hook for their failures.
Hello, did you get a response? Did you get an actual personal email address from them?
We are in a similar position with airfares to the UK. Has anyone looked at filing a class action with a law firm?
Can someone please tell me what has happened to this Company and what to do. I was promised refund of hotel accommodation costs which I fully prepaid, and I cancelled mid July 2021 which was 1 month before arrival dates, within hotel cancellation policy. Even received refund receipt number from Wotif. BUT NEVER RECEIVED REFUND. Any suggestions?
Get an answer from our members and Wotif representatives
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