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WridgWays

WridgWays Questions & Answers

ACT, Queanbeyan, NSW, NT, Pinelands, QLD, SA, Dry Creek and 3 more
3.7 from 288 reviews

5 questions from our users

gina

ginaasked

WridgWays

How long does it take for me to get my belongings back when having paid in full for Santa Fe Wridgeways - to re- wrap and box my goods which have been sat in the Brisbane storage for some time, then sent to Sydney to be put in a container then shipped to Canada? It has has been just over a month now and I have been told they are still waiting for the final documents- before they can inform me when my things will be shipped.

1 answer
WridgWays
Jason C.WridgWays

Hi Gina, I'd really like to provide you with an answer to your question, but need a little bit more information before we can look into this. Would you be able to either send us a private message, or alternatively send an email to customercare@santafewridgways.com with the full name you booked your move under, as well as your best contact number. Apologies for the delays and frustration you have encountered, and we will be in touch soon. Regards. Santa Fe Wridgways


Dv4

Dv4asked

WridgWays

Planning a move from Kuala Lumpur, Malaysia to Brisbane. Santa Fe is pretty reputable here in Malaysia and the South East Asian region. The pre-move survey was done efficiently and the person who conducted it was very knowledgeable too. Is this an issue specific to Santa Fe Wridgways Au? I'm worried about using them now.

4 answers
ember
ember

Run away from this company. Along with a loss of personal items which have never been found or paid for, the company gets every thing wrong. We employed them for an exclusive 40 ft container only to find after I left Australia they removed items without my consent and prompty lost an unknown amount of items as their inventory was not accurate.
I have not heard from them about my lost property since I was told by a manager they would fix it.
In short do yourself a favour DO NOT MOVE with this company. I could go on for pages regarding the problems we encountered but read the reviews and ask yourself why there are 4 or 5 fantastic reviews all in the same month ???? followed by reviews from people that had no end of issues.
Hope this helps

WridgWays
Jason C.WridgWays

Hi Dv4,

Santa Fe Wridgways has a very strong reputation in Australia too, with 124 years of experience in moving both locally and globally. We acknowledge that every now and again mistakes can be made, and we make a genuine effort to resolve any issues that may occur during a move. The nature of our industry does mean that people are much more likely to share bad news rather than good news, and we regret that this can sometimes make it seem that our committment to Five Star Service has wavered. Whenever a negative review is received we contact the customer immediately, as long as they have provided identifying information, and will work collaboratively to ensure a resolution is reached. Our customers are what matters the most to us, and we would love to have the opportunity to prove this to you if you do choose to move with us. Please contact customercare@santafewridgways.com if you have any further queries.

Regards,

Santa Fe Wridgways

John Y.
John Y.

I felt the until I received my property damaged and even when the driver signed a document and wrote that the move caused the damage, Santa Fe refused to reimburse.
I would not recommend them.


ember

emberasked

WridgWays

Are the good reviews authentic? With all the problems we have had with this company and its sister company NZ Van Lines I can't imagine the reviews could possibly be great with one person and so totally incompetent with the next?

3 answers
HONESTY COUNTS
HONESTY COUNTS

Feed back reviews late August / september 2015 are bogus positive reviews and should be removed- by product review - it was the brain child of their marketing department at the time

ember
ember

If all product reviews for August/September 2015 are fraudulent positive reviews this company should be investigated and charges accordingly.
Product review are also responsible for the validity of their reviews. Product review have zero credibility if this is the case and should be held accountable.
These claims warrant further investigation.

John
John

I've been offered a "FREE Hoyts Cinema Double Pass" for a review. While it isn't conditional on providing a good review, I was called a couple of days before to ask for a rating on how the move went (it was fine, but I'm a uncomfortable knowing they solicit reviews like that). Moved July 2016.


debra Smith

debra Smithasked

WridgWays

Can anyon give me a great company to move with to NZ?

2 answers
Chris P
Chris P

Sorry I can only advise on who NOT to use - and that is Sante Fe Wridgways if there was any doubt. Good luck.......

debra Smith
debra Smith

Haha yeah I was nt going to use them after the reviews I read ...thanks lol


Alp

Alpasked

WridgWays

Moving from Sydney to Auckland looking at Santa Fe Wridgeways.. A little concerned at the reviews I am reading especially around insurance. Has anyone moved with them to New Zealand from Australia?

3 answers
John L
John L

Get someone else! They lost 1/3 of our items and won't reply to emails.

Chris P
Chris P

Yes. Stay well away. Look for my review which should soon be posted here. Chris P. 28/4/2015

Sunderland AFC
Sunderland AFC

Run a mile they are utterly awful.They lost some of our items we only moved 300ks! Damaged heaps of stuff didnt put anything together like they say they do.Don t do it you will regret it.....


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