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Xe Money Transfer

Xe Money Transfer (page 2 of 3)

2.4 from 41 reviews

Reviews

2.4

41 reviews
5
(12)
4
(2)
3
(2)
2
(1)
1
(24)
  • Transparency
    2.3 (24)
  • Rates and Fees
    2.4 (21)
  • Timeliness
    2.2 (21)
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Reviewer Photos & Videos

Jenn

JennNew York

  • 2 reviews
  • 1 like
  • Verified customer

Scam artists. Avoid this company. They will hold your money and not return it

published
Transparency
Rates and Fees
Timeliness
Wayne S

Wayne SSydney, NSW

  • 6 reviews

Problems with the first transfer

published

I joined XE and it all seemed so simple, wanted to transfer money from Aust to my NZ account.
XE SMS me "We have sent your payment NZDxxx to you" That is sent the money to my NZ Account.
Then 4 days later I get another SMS "You"ll be sent notification once we've sent your currency"
The problem was an extra 0 in the account number, so my fault.
Better communication from XE could have resolved this issue straight away.

Transparency
Rates and Fees
Timeliness
Tim F.

Tim F.Sydney, NSW

  • 2 reviews
  • 1 like

I don't understand the negative reviews

published

I have used XE for some years now for regular transfers from Australia to our bank in Italy, using the IBAN account code. There are no charges either by XE or by the receiving bank, and the exchange rates are better than bank rates (which also incur transfer charges on top of that).
I do everything online, and the confirmation emails tell me exactly where we're at. I have never had a problem, and frankly don't understand the negative reviews about this being some shonky scam. It's not, this is a large and respected company. I'm wondering if the people writing the reviews are scamming XE because they're working for the opposition...

Transparency
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Abdul Syed

Abdul SyedGreater Melbourne (Metropolitan), VIC

Unprofessional and Dishonest

published
Transparency
Yougotme

YougotmeSouth East Queensland, QLD

Scam company!!

published

Though they mention no transfer fees. The funds receives on the other end will be well below what you ordered and they will tell you its intermediate bank fees which you won't have a proof for and no invoices that they are paying tax on the money they take from you. Scammed!!!!! Stay awayyyyyy.. They screw every customer like that..I'm closing my account with them..

Transparency
Brendon

BrendonSouth East Queensland, QLD

Stay away from these clowns

published

Rang to enquire about thier servive and informed them i wished to move some $$$$ from NZ to Ozy. They emailed with some details but i eventually decided not to use thier service. They replied back that since i didnt use them i owed them over 5k as they borrowed money for the possible transfer. Then sent a contract after the fact. They have crazy bussiness model and my advice is stsy away from them.

Rene V.

Rene V.South East Queensland, QLD

Unreal charges

published

Sent money to Thailand and lost on the receiving end more than 5% , never again, i will stay with transfer wise i would absolutely not recommend that will be interesting to see what excuse xe has

grrahul

grrahulSydney

  • 12 reviews
  • Verified customer

Wonderful experience and saved me a decent chunk of money

published

I had to get some USD converted to AUD and knew to avoid the banks. I was going to go ahead with OFX but noticed that XE also did money conversion. Not sure why I thought of it so late as I frequently visit their site to check the conversion rates. However, I was surprised to see that XE was almost 30% better than OFX too. Since then I had one person help me with the initial setup and once I sent them the money they created a market order for me. Recently when the AUD fell, it was triggered and a couple of days later I had my money in the bank.

Janice

JaniceGreater Melbourne (Outer), VIC

  • 7 reviews

Someone is using my phone number

published

I humbly asking you, to not use my phone number. It’s been several times I received a text message saying that I sent money to someone on your website....Please stop using it.

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terryparle

terryparle

  • 3 reviews

Poor Service

published

I have used Currency Online for several years, unfortunately they have been taken over by XE. With Currency Online, I created a Rate Alert. This alert expired in Feb and I thought nothing more of it until I received an order from XE. Having explained my reasoning about the fact it was a now expired rate alert, they suspended my account with the terse comment - Please note these are legally binding contracts and you are required to settle in full.
Really disappointed with the attitude. Mu business is not important to them, so I will take it elsewhere.

peter

peter

  • 7 reviews
  • 3 likes

Rates are Good, No fees when sending but receiving end charges fees, 3/4 days transaction

published
1 comment
peter
peter

As an update, the receiving end price deposited into my Thai bank was $20 AU less than the contracted price. I now use this when comparing exchange rates with other institutions where I do not incur any receiving end, bank charges.

js parhar

js parharSydney, NSW

  • 2 reviews
  • 1 like

Excellent service

published

Easy to set up account.excellent rates.you can also lock your exchange rate.money transfer is fast.better than Torfx.i have use this for transfer the money from nz to aus.will recommend to others to use their service for expierence.

Blocked me on FB after I complained about unethical tactics

published
Sure

SureWyndham Vale

This is worst service, better not to use

published

I was using first time and asked me to transfer funds to their account, after transfer 4 days till my payment not send, i was using Westron Union and World remit, they were much better and transfer were immediately,

Giovanni

GiovanniSydney

  • 5 reviews
  • 3 likes

Exceptional exchange rate and no fees!

published

I must recommend Xe for currency transfer. I was a bit shaky at first, not having used their services before, but the transaction went super smoothly. The representative over the phone was super kind and helpful, setup the account in a few minutes. Then the transfer took about 3 days from Europe and the rate was really good. To give an idea at the time of my transfer the interbank price for Euros was $1.58, NAB was buying my Euros at $1.52 when XE bought them at $1.573 which, if you transfer large sums, means a lot of money. No fees whatsoever were charged.
Perfect! I'll deal with XE again and I surely recommend it!

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GK27

GK27Sydney

  • 3 reviews

Excellent service and no sneaky rip off bank charges

published

Easy to set up an account. The transaction was upfront and honest, no hidden fees anywhere unlike the Commonwealth Bank who sneakily charged me $30 claiming this was by 'an interim bank'. The transfer rates are also better than the banks. The transfer went very smoothly and I am really happy with this service and have used them again since. Happy to recommend them.

sarah_of_brissie

sarah_of_brissieQueensland

  • 4 reviews

Very helpful and good rate

published

I needed to move an inheritance from the UK to Australia. Unfortunately my UK bank is TSB and they have completely wrecked their online banking in a change of system. This meant I could not fulfil the UK side of the transaction within the time frame. XE were so helpful and cancelled the transaction at no charge and helped me through with completing several transactions over the following weeks. I can not recommend the team in Auckland highly enough. I will definitely use them again. Even for transactions below the free limit, they are still cheaper than bank to bank and at a better rate.

Greg J

Greg JPerth

  • 2 reviews

Effective, and good service

published

First time using a non bank money transfer service. Very happy with XE money. I felt the system was very secure. Only took 2 days to get money from A to B. ( 4 days is their guideline)
Rates on offer were approximately 2.5% better than the big 4 Aussie banks. Would definitely use again.

jiminoz

jiminozDarling Downs, QLD

  • 62 reviews
  • 1 like

Smooth Transfer

published

I have made my first transfer with XE Money Transfer and it was smooth, painless, and relatively fast for an overseas transfer. I won't often need this type of service, but I will use them next time I do. Yes, the questions may seem intrusive, but in today's world these are necessary and dictated by governments worldwide. There was no fee and a pretty good exchange rate so I was happy with the service.

A stupid system

published

Too hard to set up as they ask lots of questions and verification where we are the one should worry if we can trust our money with them. Never use this system people!!!

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Questions & Answers

Pandora

Pandoraasked

Hi
I am going to NZ in a few months.
Was just wondering how I transfer my funds for my holiday from my NAB account & set up a new debit account?
Are there any hidden fees & how long does it take?

2 answers

Well my money never arrived so I would not use this company. There are plenty of others though so I hope you can find a reputable company. TransferGo is poor as well, my money disappeared when i used them - they even sent me a fraudulent receipt claiming the money had arrived so plenty of dodgy companies in the money transfer business

Jenn
Jenn

I would not use these guys. I think XE used to be a decent company, but not anymore. Don't send money using their service unless you want to write it off as a donation because you will never see you money again.

AJB

AJBasked

We are currently using TorFX and wanted to talk further about deals available. Anyone to talk to?
Regards,
Andrew

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