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Xiaomi Roborock S6 Pure

Xiaomi Roborock S6 Pure

MPN: SIXPURE
4.6 from 476 reviews · View Statistics

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Reviews

  • Build Quality
    1.5 (2)
  • Value for Money
    1.5 (2)
  • Ease of Use
    2.0 (2)
  • Cleaning & Maintenance
    3.0 (2)
  • Product is used
  • Noise Level
    1.5 (2)
  • Pet OwnerYes (0) · No (2)
  • System Errors Often (1) and Every time (1)
  • Ease of Programming / Scheduling
    2.0 (1)
  • Battery Life
    4.0 (2)
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  • Verified

Amazing

published

So happy with the quality and cleaning capacity of my roborock s6 pure. Does everything as advertised and is a product I couldn't live without now. Love how I can select rooms to be cleaned and create no go zones.

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Originally posted on Roborock Australia using our platform

Alverdass W.

Alverdass W.Northeast, VIC

WARNING - Do not buy!!!!!

published

Warning! Don't deal with this company. Our Roborock which cost more than $800 arrived faulty, no replacement or refund and no Australian number to call. Just lies via automatic online responses. I've asked for a personal call more than 15 times. Still no response. Chinese company with no care or no Australian support staff.

Incentivised ReviewNo
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  • Verified

Device Offline all the time?

published

Our new S6 keeps saying device offline. It goes to the dock once finished but doesn't charge, We have to reset it then manually put it on the dock for it to charge then we can use it. Keeps happening, it's really annoying.

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Originally posted on Roborock Australia using our platform

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Shaunak

ShaunakSydney, NSW

  • 11 reviews
  • 3 likes
  • Verified

I haven’t received this item to date

published

It’s been over a month since I ordered, the first attempt failed for whatever reason and roborock still haven’t sent me the item again despite several emails
I’m not impressed

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Originally posted on Roborock Australia using our platform

  • Verified

Not very ideal robot compared to other used previously.

published

It keeps hitting all objects on the floor and getting jammed underneath the lounge. Have to go and manually take it out each time.needs lot of manual handling when it is stuck.

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Originally posted on Roborock Australia using our platform

Arcturus

ArcturusSydney, NSW

  • 3 reviews
  • Verified

Appalling after-sales service

published

Not a bad product, but when it fails, as mine did after 1 month, the customer care is terrible. It is simply impossible to speak to someone from Roborock in Australia. And when you ring the 1800 number for assistance the conversation with the person in China is stilted and slow because of delays and communication difficulties . And the advice I received was plain wrong! Despite my pleas to this person and emails, no-one from Roborock in Australia has ever telephoned me. Roborock’s customer services is just one big insensitive and unresponsive black hole.

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Originally posted on Roborock Australia using our platform

1sttimetester

1sttimetester

  • 2 reviews
  • 1 like
  • Verified

Terrible software

published

The software is so bad - no matter how many times you think you have done something it wants you to do it again and again - and even though you only have one roborock you have to select from all its different products to assign it to a room. Only used it once I've spent 20 times as long swearing at the software for not working than using the product. It is now permanently stuck on one room map and there is no way past it - oops sorry there is reboot your iphone and now I can select the other room but wait --
The only option is to add a new roborock as in buy another one or setup your existing one from scratch -this is seriously bad software

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Originally posted on Roborock Australia using our platform

Sreenath Munireddy

Sreenath MunireddyGreater Melbourne (Outer), VIC

  • 3 reviews

Over priced and can’t map only for mopping

published

I have carpet, tiles and floorboards. Want to map the area only for mopping but it doesn’t allow. If I forget to take the water cabin and say clean, it will damp all the carpet area too. No option to select only mop or vacuum.

Purchased in November 2020 for $640.00.

Build Quality
Value for Money
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  • Verified

Broke after 3 days

published

It stopped syncing to the app after 3 days and the customer service is all overseas, with automated replies that don’t address the issues. Eventually managed to get a replacement

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Originally posted on Roborock Australia using our platform

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  • Verified

It said I would get 20% off and it didn’t apply the discount

published

I didn’t get the discount advertised at checkout.
The docking station won’t charge the vacuum. After sales service is terrible, I can never get through to them and their email support is terrible

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Originally posted on Roborock Australia using our platform

Sreenath Munireddy

Sreenath MunireddyGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified

Overpriced for the features

published

Features are good however overpriced for the same features offered by Samsung and other good brands. They offered 20% spring sale At 640$ however just few days after buying they offered another 5% discount which is a huge loss to the customers who bought just few days ago. Also Third party sellers sold it at 511$ At the same time. Do not recommend buying from roborock

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Originally posted on Roborock Australia using our platform

Xinchu Zhao

Xinchu ZhaoSouthwest, VIC

  • 3 reviews
  • 1 like
  • Verified

Poor service

published

Bought with an 20% off then saw they did a 25% off. Also found eBay has one 40% off deal. Talked with the service people and ask for return and get refund. However, they said have to asked the manager for an approval the next day. Then I got forgot forverrrrrrrrr! Nice trick! Won’t buy from the official website again.

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Originally posted on Roborock Australia using our platform

Sreenath Munireddy

Sreenath MunireddyGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified

Roborock - Better but other product or same with third party vendor

published

Have bought a robo in spring sale for @20% discount and within a week there was a Black Friday sale from same dealer at 25% discount. And within few days the third party vendor was selling at much lesser price. Asked them to price match but they took more than a week just to come back to say they can’t help

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Originally posted on Roborock Australia using our platform

  • Verified

Failed to charge twice in first 30bdays

published

Failed to charge twice in first 30 days..didn't get much help from roborock support.Finally I googled troubleshooting steps and did a reset and it started charging again..but worried about its future performance

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Originally posted on Roborock Australia using our platform

Manahil  Hadi

Manahil HadiSydney, NSW

  • Verified

Very disappointed

published

I purchased an s6 pure 2 weeks ago after reading good reciews online. The vacuum is now not following app commands to clean certain rooms only. does its own thing. Even more disappointed with their customer service team who have been no help so far. Very poor service

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Originally posted on Roborock Australia using our platform

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Dean Williams

Dean WilliamsPerth, WA

  • Verified

Vacuum is great after sales is not.

published

Bought the S6 pure which is great but after a few months the charger has broken and we have been given a constant runaround trying to get a new one or our old one fixed..such a pity as the product is really good.

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Originally posted on Roborock Australia using our platform

Bhumika Patel

Bhumika PatelGreater Melbourne (Inner), VIC

  • Verified

Incorrect order sent

published

Pathetic! Got a different colour then what was ordered. When sent emails they didn't receive it and the customer service officer said he doesn't believe that I sent emails. So customer service is not good.

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Originally posted on Roborock Australia using our platform

  • Verified

mapping function dismal

published

dock position on map changes - have had to re map house 5 times since purchase - about every week after each use - and cannot save a back up map - so need to remap - waste of time and money

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Originally posted on Roborock Australia using our platform

dhimant s.

dhimant s.Perth, WA

  • 2 reviews
  • Verified

Disappointed

published

Issues with connecting to Wifi. A simple carpet confuses robot and stops in the middle. Cleaning not satisfying. Failed from all side. Returning the product for full refund. Good thing is quite responsive customer service.

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Originally posted on Roborock Australia using our platform

Stevie

StevieGold Coast

  • 3 reviews
  • Verified

Broken in the first week

published

Have 2 Roborocks at different locations. This one stopped working after a week. Took a long time for support to get back to me, hopefully they can now fix it ASAP.

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Originally posted on Roborock Australia using our platform

Page 1 of 2
See all Xiaomi Roborock S6 Pure reviews

Questions & Answers

naz

nazasked

Hi there,
does this product come with warranty?

Thanks

1 answer
Junyi Chen
Junyi Chen

Yes ! Standard Australian 12 months warranty

Linda R.

Linda R.asked

One of the review says you can't map for mopping only a specific area - is this correct?

1 answer
Paul S
Paul S

If you just want to mop a specific zone then you can add the detachable mopping tank to the robot and just send the robot to that zone. However be aware it is a rudimentary mopping device and there is no way to turn the tank water off and on so the minute the robot leaves its charging point it will leave a wet trail behind it to and from the zone you want to clean.

Alex

Alexasked

does animal hair clog up the brushes? I'm not keen on pulling hair out of the brushes every day with x2 dogs and 2cats

1 answer
Paul
Paul

Our dog only has short hair but have had no issues with the brush clogging

See all Xiaomi Roborock S6 Pure questions

Get an answer from our members and Roborock representatives

Details

The popular Roborock S6 Pure is marketed by Xiaomi as the revamped version of their S6 model, and is offered at a cheaper price of $799.

Features:

  • Dual vacuuming and mopping functionality is afforded by a 180mL water tank, which can effectively clean a space up to 150 square metres in one go
  • Designed with 7 built-in sensors, including a LiDAR (laser) sensor, fan speed sensor, dock sensor, dustbin sensor, anti-fall sensor, trapped wheel sensor, and wall sensor. Other convenient features that help the S6 Pure navigate a home include the bumper, vertical bumper, gyroscope, accelerometer, odometer and compass.
  • Laser room mapping adds precision to your robot vacuum’s planned path
  • Can be used to clean a variety of surfaces, including carpet, tiled floors and hardwood
  • Selective room cleaning allows you to set zones which your robovac will clean (for example, one room or the whole house). You can also set ‘no-go zones’ or virtual walls to bar off certain areas, for example rooms will breakables like vases.
  • Advanced noise control helps the S6 Pure remain quiet (50% quieter than the S5, according to Roborock)
  • Schedule cleaning sessions using the Xiaomi Home App, so you can come home to sparkling clean floors
  • Includes a dock charger, dustbin box, washable HEPA filter, water tank, water tank filters, moisture-proof pad, microfibre mop cloth, user manual and mobile app guide.
CategoryRobot Vacuum Cleaners
Price (RRP) $799.00
Bin Capacity0.46 L
HEPA FilterYes
FeaturesMopping Function and Wi-Fi Connectivity
Running Time 150 min
Manufacturer Warranty1.5 year(s)
Release dateJan 2020

Visit official website
  • GTIN14: 06970995781410
  • GTIN13: 6970995781427
  • MPN: SIXPURE

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