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For several months, I've had problems with my landline/ internet. Technicians have been out on several occasions and last year, I was without my landline/ internet for weeks. I spent many hours on the mobile at various times, including being passed from one department to another. The landline has been 'fixed' but there is no guarantee that this will continue as the copper cables are old and often don't work when the weather is poor. Optus leases the cables from Telstra and due to the NBN, apparently Telstra won't be replacing the cables. H...owever, we won't be getting NBN for another 2 years! Optus told me that if there are any more problems, I have to go through the 'usual' process. They cannot guarantee that there won't be delays in fixing the problem and customers may not get a credit for the days when they can't use their phone/ internet. After considerable discussion and negotiation, I was able to get credit, but Optus made it clear that this won't happen in the future. I raised the matter with the TIO, but frankly, I am not sure it made much difference. Complaints about Telcos are apparently rising - no surprise about that! I hope there will be no more problems with my landline/ internet, but if they are, I will be reporting the matter again to the TIO, as well a Customer Service. I think anyone who has a recurring problem with their landline, should probably contact Telstra as well as Optus and the TIO. It can be very frustrating and time-consuming, but that's the only way to get some satisfaction!
Shocking, worst service and company!
Since august I have been trying them to actually send me bills, they havent, so I get reminders for bills never received, to date I have spent over 5 hours on the phone trying to sort this out and another 90 mins on internet chat today, the log on system for my optus logs in and back out, they reset your password and the new one doesnt work, and now I cant even get my bill emailed because there is a reset in the system, one that isnt working, so sick and tired of this crap, its not my job to make sure i get billed!
Oh and this is for a business account, not home.
I am continually receiving feedback from family members that our home Internet service is soooo slow especially when a game is downloading for example.
Another hiccup is when it is necessary to make a phone call using our home phone, this will automatically cut internet service off, thus leading to not being able to continue with needed phone call as user of on-line is annoyed that service has ' dropped out'.
Optus is so bad it defies me to write it down. They are more than happy to sell you product, but instead of resolving problems they give you a phone that doesn't work and put you in a corner to talk to customer disservice. Bondi Junction store absolutely sucks. Now sadly the worthless cretins have turned of the home phone and internet. Now no phone, no internet and no idea when? Run a hundred miles from these morons. If all goes well O K if not go and buy some booze before sitting on the phone for 90 minutes.
Money hungry company with no empathy to me
Optus has suspended our home line service without any notice I'm very appalled with this company they show NO empathy and no understanding to my situation what happens if someone wants to contact us or we need to contact a family member not possible now they only care about $$$ they send demand letters if the account is overdue I'm not all happy with the way they have treated us!!
On hold for over 30 minutes even though they have outsourced their phone service to cheap overseas operators. We have made multiple hour long phone calls this week and no joy. They promise to return your call and don't. Or you wait days for them to do so. On moving to our new home we were promised direct transfer of our optus package but they didn't and now what to charge an extra $50 for the SAME service.
We are still waiting for a phone response ANGEL. Please phone us today to sort out this mess!!
I would appreciate a call from an Australian OPTUS executive!!!
I have been contacting with optus for the last few months about the poor internet speed.
I have had every check and every excuse in the book!!
Download speed is next to useless, worse than dial up speed of years gone by!
They use to be so good!!!....If the internet could be re historic this is it !!!
Just come back from Singapore and the hotel free wifi speed is years ahead of Optus!!!
Worst customer service experience I had in a long time
To summarise my 'terrible' Optus experience in the last month re land line not working:
-Home phone not working for nearly one month
-6-8 (30-40 minutes) calls from my mobile to make complains/place a request for technical service
-They fixed it and same issue again the following day
-Case manager ordered technician and asked me to wait for a the entire afternoon: no service. No call. Wasted time.
-Internet included in plan very slow and it disconnects very frequently
-Would I recommend Optus to anyone? NOOOO!
No home internet and/or home phone for past 2 months
I'm so disgusted with the lack of service & incompetence of Optus & Telstra. For past 2 months we have had ongoing problems with no home phone or internet working. We have made approx 30 phone calls to their technicians & support area who regularly promise to fix things. We go thru the rigmarole over & over unplugging cables & back in like they tell us. We buy a new modem, they sent out several technicians to check the cables, lines & the local area. All to no avail. We have contacted the telecommunications ombudsman a month ago, but still nothing. Having to use our phones & a dongle instead.what a farce!!
Optus have lost the plot
I have had an optus mobile account for almost 20 years, fixed home phone, broadband internet for maybe 10 years and never had any complaints. The last 6 months have been a disaster. They somehow mixed up my account identity with someone else's. So I was getting their mail/account details and staff were refusing to talk to me about my account because they thought I was getting my date of birth wrong! Connecting to NBN - hopeless in every way. The actual NBN connector person was great (not an Optus employee). Optus have made so many errors it wou...ld take too long to write them all here but it has been laughable (and painfully irritating) The Internet is slow, my fixed home line rarely ever works any more. I would have cancelled the whole contract already but just haven't had time yet. Once I do, I will NEVER return as they have been so incredibly rude and unhelpful.
Stay away from Optus
Signed up for home phone/broadband bundle - previously with Telstra for land line & TPG for ADSL. Was supposed to connect 3 days ago but have been without phone/Internet since then. Trying to get through on tech support number requires waiting between 30mins to an hour & twice have been put through to billing (after ringing tech support number) which required a further wait while they put me through to tech support. Keep getting different stories from different people & problems still not resolved. they are very friendly & helpful at sales but once you've signed up OPTUS will give you no after sales support.
Worst Customer Service
Internet drops in and out, when you call them they say "What do you want us to do, we cant do anything, you connection is fine". We are running a bookkeeping/accounting business from home, and this has made us fall behind in work, as we mainly work using the internet,
Call centre scam
I have optus mobile and (will based on the service offered by their call centers). NEVER get an optus home phone. Optus is slow and unreliable. Beware! Optus call centers are DESIGNED to waste time, infuriate callers and not to solve problems. You have now been warned - sign up at your own risk!
Install home phone
My recent experiences with Optus was full of lies; pressure; cheating:-
My home phone was scheduled to connect on 5/Feb/16. But, somehow it did not happen.
I was frustrated, next day I called n want to cancel the contract. But told by consultant have to wait till Monday and he will call me himself. On Monday, no one call, instead another Optus guy came. He said he came to connect my home phone. I was furious- I have not been notified before hand. Opt us lied, use force to get customers. After this I called two more times hoping to finish the ...
Will find another phone company
Internet always overloaded during business hours, slow and drops out. Long time problem. No landline for several weeks now and no explanation why as we have an internet connection on the same line. Maybe we complained too much? Long time customer and on time payer. How will this company stay in business and pay for the expensive advertising on TV!
Bad service & staff that lie
We have been trying to have a voicemail service removed from our home phone line for 2 days. This is a service that we put on our home line without our knowledge and certainly not at our request. We have spent at least 6.5 hours over the two days waiting to have calls answered, we have spoken to at least 5 different people and been assured the voicemail would be removed. We have been promised call backs, a 4 to 24 service turnaround and guess what some 36 hours later we still have voicemail on our phone! We are tired of being lied to, fobbed off and not getting our issues addressed.
No landline for nearly four weeks
Optus are hopeless as far as I'm concerned. They're blaming the weather in NSW - heavy rain. How come our next door neighbour has landline also with Optus, working ok. Technician came last week said "It's a line issue will ring you back - still hasn't. Our Local Member is trying to assist, but no luck so far. We had the same trouble last year and it took several days for the landline to be fixed. At least we get free service for the time we're without landline. This time we are going to change from Optus -looking for a reliable one. Have to wait for a week for the next technician to come. What's the point he'll probably say the same thing! I'm m not holding my breath!
I have been with Optus for years and since getting the internet connected I have had nothing but trouble, the internet keeps dropping out and when you contact them they tell you there is nothing wrong with the service, another thing that annoys me is when you ring them your call goes overseas and these people have no idea what to do. But my biggest problem with Optus is that I have been waiting for one year for them to send my bills via email, simple request so I thought but in one year I have only received one on line bill. Now the last two mo...nths I have not received a phone bill at all, contacted them again and the people that you talk to still have no idea how to send a email,it is very frustrating,well I have waited long enough and now the ombudsman is involved,I feel a little bit better and as for their customer loyalty program I think they through that out the window along with their manners
Questions & Answers
I made an overseas call on landline yesterday. How can I find out how much it cost?
You can just call Optus and they can give you a time and a cost, don't let them tell you they can not as they can ok. But you will be suprised as I have mad calls to Croatia and it's been cheeper to phone by land line than these $10 overseas cards you can use from any phone and less numbers to enter.
Always remember if your bill is to high to ask for an extension,/ payment deal that have to honor your change in surcomstance.
Wishing you the best Bec xo
i joined the phone plan yesterday but i don't want this phone anymore，can i return it and change the tariff package？
it's a mobile plan, iPhone6s, 86 dollars per month.
If I can change the plan, what should I do and how much should I pay.
Are you talking about a home phone plan or mobile plan? There is a big difference between the 2, if you give me a bit more information I might be able to help you. You don't need to give any names/address/or any other details just plan type cost and what type of bundle plan you have got.
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