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Crap terible custmer relation service 0 star
Terrible service from last 7 months for business phone & internet bundle sick & tired by calling customer service, cracking noise on landline internet badly slow dropping down regularly. They are unable to fix problem but never forgot to send bill on time. So please don't go with this crap ever & customer relation people they don't know how to speak with client or how to resolve the problem.
OPTUS Very poor service
I had optus home phone and internet bundle, phone is alright but net service is very poor. its not playing video clips on social media like facebook & whatsapp , its buffering, buffering and buffering ,I talk to customer service so many times they said your are in congestion area , our technician putting note about that but do not when it gona to improve, what a service taking money but not providing service what they promise. I am writing review for community, be aware these type of greedy companies . I personally never go with them again
Dead phone line not optus problem they claimed.
Another stuff up by Optus, I changed my 80+ year old mothers home phone to Optus from another Optus reseller company called Spintel on 17/01/15 had many problems with getting a definite date for change over, with many phone calls to Optus to find what the long delays were. Eventually had it connected at the end of January and all was fine till a few weeks ago it just stopped no calls in or out a dead line. Optus said it was a Telstra problem at the Telstra exchange, so Telstra came out to test exchange and tested connection points around her...house and said it is a problem back in Optus. So rang Optus on 4 different days to get an answer to why and with no answer given by Optus so a week later I cancelled her home phone from Optus and on the same day we went to Telstra to connect new phone line and number and within 44 hours her phone was working like normal again. Shame Optus shame.
Waiting for two full months to even have a dial tone on my home line
This terrible for a phone company this big
What I'd like to know is where are all the working people in Australia
Everything is being diverted to some call centre overseas with terrible phone accents
And continue to repeat the same thing over n over again knowing fairly well they cannot help me.
What's happening with this I have got the bills here ,I been told they were gonna cancel it and add 50 $ bonus to my next phone bill
But nothing so far ,
Financially I feel they should pay our missing wages
For give us unlimited credit for customers for facing such delay in such a bad bad bad network
I got told by one off the call centres
You are not the only customer we deal with each day ...
Optus Performance has degraded to the dark ages!
I took up an Optus bundle of phone and Internet 3 months ago and all I have been experiencing is poor quality speed on the Internet and crackling sounds when I try using the phone. I am surprise a company providing this level of service can still survive in this age when competition is so strong. My advise to all of you out there is do not be deceived by their lower cost because you will receive lower ( and highly infuriating) quality of service. I am swopping back to Telstra and will never touch Optus again even if the service was for free ( ...frustrates me to no end!) . Call waiting time is a joke - you could roast a turkey while waiting for them. Alos don't expect callback, it's always a recorded message that they have called you back and in the end you will still have to call them back again! A company that cares about profatibilty and providing cursory service ( if you could even call it that!)
Very poor and unkind customer service
Internet and land line services are good. Customer service is bad, arrogant, unprofessional.
After 1 hour of waiting, someone from overseas call centre told me: I cannot hear you and terminated the call.
How you can feel??
Nobody is anymore Australian in the customer service. They are just from overseas, where they get paid very low,
as almost everybody knows.
Many of them don't know the rules and specially the manners.
They are completely unkind, they don't know how to treat a customer.
Worst customer service and very poor.
some optus representative believe they do not need to aheed to australian consumer laws
Five months ago my iPhone 5 developed a hardware fault (18 months into my 2 year contract ) so I went to my closest yes Optus shop Queensland (who I had purchased the phone and had a contract with ) were I was told that I only had 1 years warranty and I would have to pay for repairs or buy another phone , not wanting to pay a unknown amount of money to have the phone repaired I replaced at my cost , recently I have become aware of Australian laws regarding warranty so I returned to the same Optus shop and asked them to repair the phone for me t...o which they declined telling me it was only 1 years warranty on it , I then talked to the manager of the shop who also told me I only get 1 year warranty telling me I should look on their web site and it would tell me that I only get 1 years warranty , I informed the manager that it was illegal not to give me warranty for my faulty phone and I would like to talk to someone with more authority to which I was told that I could not go any higher than the manager, I then asked to be put on the phone to customer service , as the manager contacted customer services and started talking to them said " it all right I can fix this in house " and told me that if I was under contract I had 2 years warranty. That night I went on the Optus web site on which I found out I had a minimum of 2 years warranty regardless of having a phone contract or not, the next morning I called in to the same Optus shop and asked the same manager to glance at my touch pad with the Optus web site on it showing that I had 2 warranty to which the manager declined and told me that I my phone was getting fixed because it was under contract and it was all good. After my contract is over I will not be using Optus as a supplier any more and try to find a supplier that does not mislead customers.
Worse than TPG and that's saying something!
About 2 weeks ago, I signed up with optus on a home phone and broadband bundle. The reason of switching was for the horrible service and lack of care by TPG. Now I regret making the switch as I find it easier to understand Filipino people than Indians, I cannot stand how rude they are as well.
I received a faulty modem, my telephone number was changed without permission and I was receiving speeds of 0-1 mbps. 2 weeks in, after several phone calls, multiple hours on hold listening to the crappy saxophone music my issue is still unresolved. I am contemplating cancelling this service.
1st reveiw I have ever written in my - How are Optus still in business?
I used to think that people that wrote reviews were all whingers. Well today after many many phone calls to try and receive my set top box. Then they stuufed up my bill, Now they have stuffed up my home phone. They are absolutely useless.
Signed up for the entertainment bundle internet, Fetch TV and home phone after not receiving my Set top box for 3 months then being told it would be another 2 months I actually went out to buy a home phone as we have mobile and dont really use a home phone it is more for the children. Only to find aft...er plugging it in that the phone number they gave me has never been connected. Phoned the company, On hold for 57 minutes waiting for call to be connected. To be put through to Bombay - India (I asked). Use this company at your own risk
Not really worth rating
I have an optus 'yes' fusion $129. I also have a mobile phone with optus. I am pleased with my coverage and internet connection to my home. However, there are a couple of issues that have driven me to distraction. I am sick to death of calls to my mobile phone from a computer. I have no idea what the call is about because I refuse to listen to a computer generated linguist. I do not owe them money because i pay my bills regularly and on time. When I call for assistance or enquiry, I am sick to death of having to press so many connections...and then waiting on hold for extended periods of time. If my call was so important, optus would employ more people to take our "important" calls!! And finally, after waiting for so long to speak to someone "who cares".... i don't even get to speak to an Australian. I am sick to death of having to interpret the dialogue of someone in Pakistan, or India, or other parts not Australian!! It's good enough for optus to take Australian's money for the service, but it is not ok to employ Australians for telephone/technical support. I am currently seeking another service after getting yet another computer generated call. NOT IMPRESSED! :(
I have tried twice now to get connected to the home phone tv and phone bundle but have given up. They send countless emails telling me I am connected which of course I am not but when I call them over and over they just keep lying to me.
Can't get an Australian on the phone.
Optus you need a reality check.
I will not be trying a third time I guess it's just my luck I am stuck with super slow and overpriced iprimus.
The $115.00 with no Gotchas that cost $118.37 a month, but don't tell anyone!
So much for the no hidden fees, each month it goes up and up. How are companies able to lie on national television and the ombudsman said they can nothing as it is only a small amount? I even tried the media channels that advertises this lie and they don't care. A current affair, ABC etc but no one will run the story. It started at the advertised $115.00 but each month it goes up. At the third it is now $118.37.
It must mean we are all allowed to lie and there is no recall.
It does has hidden fees and charges
Good Service All Round
Generally a Good Service. Internet never drops out. Definitely better then Telstra. They have up the prices so I'm considering changing over to TPG for a better deal. The sales department are not the best to deal with.
Over all no regrets.
Optus is a good product, has some flaws but go over yourselves!
A note to Optus - Get rid of the non English speaking phone operators, they are hurting your busness!
Reliable Service, has never let us down.
Non English speaking phone operators , expensive - they have up the prices.
6 weeks of trying to connect, countless phone calls $250 worth, hours of waiting on hold, explaining countless times to various people who don't understand and who i cant understand. Numerous times told they will cal back, never did. 2 technicians out still no service, 2 no shows after having day off work to wait, still not connected. I give up. Can it be that hard? I am sure people get connected all the time. Stay away from Optus. Telstra had me up n running in 3 days. Wish I just went to them in the first place, i know now y Telstra has the monopoly they deserve to, Optus can not even compare.
Worst customer service
I don't know where to start with appalling Optus customer service. I have been dealing with Optus relocating telephone/internet and fetch tv since January 2014. I haves spent most evenings speaking with Optus trying relocating my existing telephone number along with other services I had with Optus. At one occasion despite of requesting rescheduling relocation date my services were disconnected for over two weeks and was told I lost my current number. After requesting on countless occasions that I request to move all my account and services to n...ew new address still I m without telephone line and internet at home with elderly mother and teenage kids. Optus has caused immense inconvenience and still without solution. I have been dealing with Optus customer service representative for past one week who has been promising me that he has escalated my request and trying to get services up and running by early next week, and I just came to know meantime my telephone line been disconnected and my job needs to be booked in as a new job. I have never experienced poor customer service. I wish to take this matter further to upper management and consumer affairs. I will appreciate resolution without further delay. Worst customer service, unreliable.
Poor service very difficult to contact
Have been an Optus customer for a very long time. I just want to get our home line checked as we have no dial tone. We have our phone line, Internet and 2 mobiles. I have tried to contact Optus since last Saturday. We call and stay on hold for A long time. When we think we are just getting through they hang up. I just want someone to fix our phone line, surely it's not to difficult. If someone from Optus is reading this please contact me. Also our mobile reception is terrible at home.
Cable modem went faulty. replaced next morning.
My elderly mums phone lost dial tone. A few times I fixed this with a power reboot. Last time I did not reboot but called optus ( 8pm ). After doing some checks they organized a technician to come early next day. Arrived at 7:20am. Modem replace with newer model. No charge. Very happy.
quick service. reliable.
Questions & Answers
I made an overseas call on landline yesterday. How can I find out how much it cost?
You can just call Optus and they can give you a time and a cost, don't let them tell you they can not as they can ok. But you will be suprised as I have mad calls to Croatia and it's been cheeper to phone by land line than these $10 overseas cards you can use from any phone and less numbers to enter.
Always remember if your bill is to high to ask for an extension,/ payment deal that have to honor your change in surcomstance.
Wishing you the best Bec xo
i joined the phone plan yesterday but i don't want this phone anymore，can i return it and change the tariff package？
it's a mobile plan, iPhone6s, 86 dollars per month.
If I can change the plan, what should I do and how much should I pay.
Are you talking about a home phone plan or mobile plan? There is a big difference between the 2, if you give me a bit more information I might be able to help you. You don't need to give any names/address/or any other details just plan type cost and what type of bundle plan you have got.
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