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I bought a phone through OPTUS and I paid it in full but it came locked
Its been over a month that I bought a phone through OPTUS, I paid for it in full and I have tried contacting them several times and every time they either hang up on me or they say I will receive a message including unlock code from them (It hasn't happened yet after a month)
Biggest mistake ever
After my marriage which was my first biggest mistake in life, switching from Telstra to Optus after 10 years was the second one. Look forward going back to Telstra once this nightmare is over.
No proper coverage, internet quality is horrible, and the calls cut in and out.
Customer Support, what support?
I had recently purchased an Optus prepaid mobile broadband, I cannot use the app without confirming a 6 digit pin which had been sent to the wifi device, which I cannot access the (SMS) message to. Tried calling the helpline and they are closed, called up the store where I had bought the device gave me a different number, which yielded the same result (closed!). Then I had attempted to get onto the live chat line to have a conversation with a bot! I have entered my details on their web-form via the chat window to have someone contact me back on...the number which belongs to the wifi broadband device. What happened to good old customer service? Terrible experience, we are all use to bad service with Telstra since the Covid19 restrictions, but this from Optus is disappointing! All I want is to monitor my internet usage!!!
You'd best hope, pray, and dream that you never have to leave this catastrophically dismal service. Because, let me tell you, the only thing they can do properly, is billing.
There is a reason why i quit optus
Apart from the attentive staff that most of the time lacks information. Optus is incredibly expensive and deceiving in doing their promotion marketing. I hope they can be more honest in their marketing, its just internet plan shouldnt be complicated
Optus has a very very veryyyy bad service
Optus has a very very veryyyy bad service for more than 1,5 years in my area Rostrevor and Newton and each time I called them they say sorry to hear that and nothing done to fix the problem just they take our money. I advise you people not to join Optus. Bad service,,,bad team, promises of sorry to hear that that's all.
Optus ported my pre-paid service number, into some elses account!
Since November 2020, Optus has been sending me (almost) daily SMS messages to the homepage of my pre-paid account (I have an OPTUS pre-paid Wi-Fi dongle) which I use when I am travelling. These SMS messages have an account number that is not associated with me, and mostly are requests for non-payment or late payment of this account. So far I have received 161 of these SMS demand for payment requests! (The last being, yesterday Saturday the 20th of June, 2021) The first time I tried to contact Optus about this via their online chat service, the...customer service officer was either too dumb or too lazy to go into my account, to read the messages himself. (I asked him whether he was sitting in front of a computer or a cardboard box) so I contacted customer service again (today) via online chat, and after going through copious I.D. checks and form filling out (you have to question as to why they bother with a data system, considering no staff member appears to be able to access it????) I cut and pasted the account number associated into the chat box (three times mind you) until the CSO finally got around to checking it, and advised me that , MY primary phone number, is the main contact number for this other person's account??? (and NO I did not give said stranger carte blanche rights, to use my Optus Service Number, as his/her contact number???) Seriously, what a joke of a company...........not to mention the fact that what has been happening, constitutes a major data breach!
OKish service but terrible customer service
I've used Optus Prepaid because their offer is attractive and being my secondary phone number, I didn't mind the poor coverage. However, god forbid something goes wrong with the service and you need to deal with their customer service... I had one technical issue with the Optus App happening twice, a few months apart. The app is the only way one can manage their Flex subscription. First time it happened, it was only solved after my complaint was escalated. The second time, I had a very misinformed and rude agent telling me they won't refund me ...the recharge that I couldn't cancel due to Optus app not showing me the active subscription, because I used too much data on that day. He was looking at the wrong time period because he didn't know that Flex auto-recharge kicks in at 11pm on the day of recharge. That came after he was insisting on educating me about the Flex Plan I had been using for months, and then blaming it on me for not being specific that the auto-recharge on that day was processed at 11pm. My fault indeed that it didn't cross my mind to mention it, since it was clearly stated both on their website and in the critical product information he was pushing me to read carefully (again)... I've spent hours sorting out these things and having to deal with their own employees' consistent lack of knowledge about Optus products. Not worth the effort anymore.
Bad Network Coverage, Bad Customer Service, just bad all around.
Customer service just seems to be useless. I requested to cancel my service before the next billing cycle, and then received a suprise bill where they they cancelled it a day into the next billing cycle, and charged me for a full month. After numerous calls to rectify this issue, nothing was done.
Was burned the first time I used Optus and now for a second time. Will not have anything to do with them ever again.
Terrible customer service
Spent hours on the phone trying to connect to my service. I got transferred to 13 different people before I gave up. The app and accounts crash, and no one responds to messages in the webchat. I would expect this service from a cheap start up not an established and expensive telco
World’s slowest date plan
From the day I have started using optus until now not even a single day that I was happy with optus. The data so worst. I am very disappointed with my plan.
Bad coverage, no signal , no web
Really bad coverage in Casey area, calls drop or hard to understand both way, web browsing is null, I feel like i am holding a box not a phone literally.
I purchased a $10 pre paid SIM card for my daughter’s phone. The notes on the packaging advertise ‘easy activation’ steps. I followed these steps only to be constantly met with errors and was told to contact customer service. All I wanted to do was activate my SIM card and transfer my old number from a pre paid Aldi SIM card to the new Optus SIM card. Literally 2 days and four hours of live messaging later, with 4 different departments/people and having to repeat the same issue and give the same information every single time, I am finally told ...that I need to call Telstra to have the number transferred. Wth! Since when has that been a thing? Every SIM card I have ever set up takes less than 5 minutes, including transferring the number! This whole process has taken over two days, and nothing but stress and hassle. I am then told to go purchase another SIM card and they can help me with setting up that one! I literally just bought this one! After all that, I had to be satisfied to set up the sim with a new number. So I’m not even going to bother using it and will just keep the Aldi SIM card with my original number. So I spent $10 and 2 days on a useless SIM card that ended up in the bin.
Worst of all
Fake 4g with 2mbs speed most of time
When in call 4g goes to 3g always everywhere in Melbourne
Lasted 15 days only with prepaid
Changed to telstra
If u have check ur patience go with it
DO NOT GO WITH OPTUS, online mobile team is a joke.....
DO NOT GO WITH OPTUS, the amount of issues io have experinced just setting up a prepaid service is a joke,
1. Faulty sim, i purchased new sim to fix this issue
2. incorrect activation chat service, however the rep was willing to sign me up to an actual plan ignoring the fact that i paid for the epic value prepaid.
3. activation issue (stuck in queue)
4. activation issue (still not resolved)
5. service activated
6. No credit on account
7. credit fixed (i thought)
8. advise incorrect data applied, assured they will fix it...
Questions & Answers
i want to activate my new phone with my old number
Does Optus offer a cooling off period for mobile plans sold?
Why does my phone not show people are ringing me until after they have finished ringing?
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|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
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