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Optus Mobile

Optus Mobile

1.3 from 3,185 reviews · View Statistics
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Reviews

1.2
163 reviews
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Alan
AlanSydney, NSW
  • Verified

I bought a phone through OPTUS and I paid it in full but it came locked

published

Its been over a month that I bought a phone through OPTUS, I paid for it in full and I have tried contacting them several times and every time they either hang up on me or they say I will receive a message including unlock code from them (It hasn't happened yet after a month)

Value for Money
Customer Service
Incentivised Review No
Plan TypePre-Paid Sim Only
Reza
RezaSydney, NSW
  • 7 reviews

Biggest mistake ever

published

After my marriage which was my first biggest mistake in life, switching from Telstra to Optus after 10 years was the second one. Look forward going back to Telstra once this nightmare is over.
No proper coverage, internet quality is horrible, and the calls cut in and out.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Included Data per Month150 GB
Edocs
Edocs
  • 3 reviews

Customer Support, what support?

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Included Data per Month50 GB
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Alex
AlexSydney, NSW

Proper abysmal

published

You'd best hope, pray, and dream that you never have to leave this catastrophically dismal service. Because, let me tell you, the only thing they can do properly, is billing.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$55.00
Included Data per Month80 GB

There is a reason why i quit optus

published

Apart from the attentive staff that most of the time lacks information. Optus is incredibly expensive and deceiving in doing their promotion marketing. I hope they can be more honest in their marketing, its just internet plan shouldnt be complicated

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$15.00
Included Data per Month10 GB

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Fadhel
FadhelSouth Australia

Optus has a very very veryyyy bad service

published

Optus has a very very veryyyy bad service for more than 1,5 years in my area Rostrevor and Newton and each time I called them they say sorry to hear that and nothing done to fix the problem just they take our money. I advise you people not to join Optus. Bad service,,,bad team, promises of sorry to hear that that's all.

Customer Service
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$57.00
Included Data per Month82 GB
iamagirl1969
iamagirl1969South Australia
  • 19 reviews
  • 29 likes

Optus ported my pre-paid service number, into some elses account!

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Included Data per Month0 GB
Gabi
Gabi
  • 3 reviews
  • 2 likes

OKish service but terrible customer service

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only

Bad Network Coverage, Bad Customer Service, just bad all around.

published

Customer service just seems to be useless. I requested to cancel my service before the next billing cycle, and then received a suprise bill where they they cancelled it a day into the next billing cycle, and charged me for a full month. After numerous calls to rectify this issue, nothing was done.

Was burned the first time I used Optus and now for a second time. Will not have anything to do with them ever again.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$50.00
Included Data per Month150 GB
Mobile Phone Service Providers

Find out how Optus Mobile compares to other Mobile Phone Service Providers

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Terrible customer service

published

Spent hours on the phone trying to connect to my service. I got transferred to 13 different people before I gave up. The app and accounts crash, and no one responds to messages in the webchat. I would expect this service from a cheap start up not an established and expensive telco

Value for Money
Customer Service
Incentivised Review No
Plan TypePre-Paid Sim Only
Shamsia K.
Shamsia K.Greater Melbourne (Outer), VIC

World’s slowest date plan

published

From the day I have started using optus until now not even a single day that I was happy with optus. The data so worst. I am very disappointed with my plan.

Value for Money
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$47.00
Included Data per Month60 GB
Ramesh T.
Ramesh T.Greater Melbourne (Outer), VIC

Bad coverage, no signal , no web

published

Really bad coverage in Casey area, calls drop or hard to understand both way, web browsing is null, I feel like i am holding a box not a phone literally.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$90.00
Vic
VicGreater Melbourne (Inner), VIC
  • 2 reviews

Disappointed

published
Incentivised Review No
Plan TypePre-Paid Sim Only
gaviyoga
gaviyogaGreater Melbourne (Inner), VIC
  • 2 reviews

Worst of all

published

Fake 4g with 2mbs speed most of time
When in call 4g goes to 3g always everywhere in Melbourne
Lasted 15 days only with prepaid
Changed to telstra
If u have check ur patience go with it

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month10 GB
Incendary
IncendarySouth East Queensland, QLD
  • 4 reviews

DO NOT GO WITH OPTUS, online mobile team is a joke.....

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Mobile Phone Service Providers

Find out how Optus Mobile compares to other Mobile Phone Service Providers

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Page 1 of 7

Questions & Answers

Eileen C.
Eileen C.asked

i want to activate my new phone with my old number

No answers
Ron Ezard
Ron Ezardasked

Does Optus offer a cooling off period for mobile plans sold?

No answers
David
Davidasked

Why does my phone not show people are ringing me until after they have finished ringing?

No answers
See all Optus Mobile questions

Get an answer from our members

Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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