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stay clear of this provider, very bad and slow customer service
I bought a mobile + eSIM postpaid plan. I've been trying days to activate my eSIM, no luck. Call them several times and wasted more than 3 hours and still cannot get it resolved. Their customer service and IT team do not care about wasting customers' time at all. More importantly, they have no idea about what they are doing. They told me conflicting information and most of time just put me on hold in order to do some research or ask the team, but in the end they always come back with zero solution. It's so frustrating to deal with them. I should have stayed with Kogan. I thought paying premium will mean a better service. A huge mistake!
You talk to machine newer person. Service is bad newer again. Worst experience ever in phone services.
Unreliable at all, newer again. Frequent dropouts. No real person to talk. I set up direct debit and still get sms saying Atelje i have late payouts. Whe contact optus only sms can be comunicated...
Happy to charge for services they dont provide!
I recently putchased a property and connected to the NBN with optis and have been without service for weeks because optus failed to send a technician on time. They have the audacity to charge me a start up fee! ALSO after alllll of this they are double charging me for Internet everyday! If this does not get sorted quickly I will be moving my phone and internet services to another provider. I am really exceptionally sick of optus at the moment and their lack of customer service!!!!!!
Worst level of service ever!!!
Optus mobile chat has the most pathetic service. They won’t pass you to a manager unless we threaten to leave a review or go to the TIO, which I will be doing. I’m writing this review while they have me on hold for almost an hour waiting for a manager. They over charged me and are delaying my refund. Everytime I ask they say there is no update or the case manager hasn’t left notes so they don’t k ow who my case manager is and when I ask for a manager they say there’s none available. I was talking to [Name Removed] and judging by the writing, I’...m clearly dealing with the staff in Philippines, which I don’t have an issue with, but the don’t understand the urgency of matters and cannot make decisions, and keep passing the buck. After my refund I’ll be changing to Telstra or any other provider that’s not Optus. So will my family and the business I’m working for. It’s a wonder they have a 1.4 star rating in product review, and I bet most of it is due to service and not product. I’m so glad I’m out of contract. Do not use Optus, they will sweet talk you to get your business and never deliver on seivice and charge you for services without your concent and say it was a mistake and delay the refund.
After years of being a loyal customer I can not believe the decline. Customer service now all app chat based, no phone contact, can take hours to get responses for simple queries. Recently ended a lease plan and renewed. The amount of confusing texts, calls from call centres with no record that someone else had just called, or saying I had a different phone on my lease made it feel like I was being swindled, and I wasn’t even debating the outcome for lease phone. I regret renewing.
Got a samsung galaxy watch 3
Got a Samsung galaxy watch 3, on a 36 month plan, from the kippa ring shopping centre, in redcliffe qld. the lady that served us was great. had a sense of humour, was efficient and curtious. happy customer, would go back to that store again. they are happy to answer any questions, and they are just, friendly
Den of thieves
Call me old fashion?! But companies used to update customers when plan changes were made in their favour..Its kind of their duty of care! To make sure customers aren't being overcharged for something thats become way way way cheaper due to technology advances... I remember ages ago I was on an internet plan paid a certain amount for a certain data limit.. I receive a call that X amount of monthly charges will decrease and my data limit will increase to unlimited because of plan changes
Not Optus tho... they sneak into your house at night and ...empty you wallet.. I have a $45 plan for the last 3 years come with 4Gb of data...with a $10data add on... seems that a $45 plan now comes with 20Gb if data... how long have you been overcharging me.. in times if.. Covid financial stress and all that... Not happy.
Literally go with ANYONE else
Optus are a bunch of idiots. They pushed me to use the online services and then I had to sit there and have them waste 2.5 hours of my time to still have no resolution to only then be asked to call because they couldn't action the request.
Optus also added an $11 monthly promo onto my account yet could not tell me what the promotion was...only that I had signed up for it, when I hadn't.
Was looking to change my plan today but now I will be changing providers.
STAY STAY STAY AWAY FROM THIS COMPANY.
CUSTOMER SERVICE IS AMAZING!!
I can’t believe there are so many bad reviews on here!! I joined Optus around 7 months ago and I’ve found there customer service to be second to none. They went above and beyond to help me, even before I became there customer!! They fullfilled every promise they made when I initially signed up for a sim only contract, they said after paying a couple of bills they would pass me for a handset and they did! I was prepaid Vodafone for years, even postpaid before also, but when I applied they knocked me back although I didn’t have a bad credit ratin...g I just didn’t have enough info from other creditors as I have no credit as such. There customer service was non existent and brutal! They were rude and unprofessional to the extreme!! One guy was working from home and I could hear his kids in background and other ppl talking and when he was rude I got upset he covered phone with his hand and talked in Filipino (I’m not racist my kids are half filo) to other ppl & they start laughing at me! I couldn’t believe what I was hearing. I’ve never experienced that in my life! I had similar experiences 2 more times and then brushed it changing to Optus. Straight away they offer me the SIM card first due to lack of credit info to go on. Then when I paid 2 bills they signed Me up to a plan. When Ive had any problems they’ve helped me in an understanding & caring manner! I was moved by how caring they were about the chronic pain I live with. So I’m confused as to why theres so many negative reviews on here! Not once have I had anything bad to complain about apart from the connection itself, I agree that it should be WAY BETTER!! it’s very hard to connect to my hotspot for some reason! And signal isn’t amazing but it’s enough for me!!
A lot of trouble, and not worth it.
I recently signed a post paid phone from Optus. I was told that there is a trade-in special on the day, which is I will get 300 dollars credit on top of my usual trade-in price for my old device. It sounded like a good deal at the time, but actually getting the credit took me so much time. It wasn’t applied on the bill. I contacted via their online chat function. I was told I needed to go back to the store, the staff in the store would validate that. I went back to the store, the store said I needed to ring their costumer service team. It is re...ally not worth the trouble. On top of that, it wasn’t 300 on top of the trade-in price as promised, it was 300 instead. I should have done what I wanted to do to start with, just buy the device and choose a pre or post paid plan.
If you have optus in your navigation you will get lost in Australia,no coverage at all ,optus is a city service provider even in cities if it rains forget about internet i have been on optus for the few years now i am so dedicated getting on telstra . You have been warned wish i have checked reviews before getting on
The webmail frequently impossible to log in, need to make a frustrating call to unlock and losing all my emails.
Mobile service cuts out frequently even in metropolitan areas.
Cable internet frequently has periods of high latency. Apparently "High usage" in area, unacceptable pathetic excuse, should upgrade facilities accordingly
I am ready to cut all plans from this company and move to anything but Optus.
If you do not heed my advice, have fun with a subpar service with useless customer support.
Charged $69 for 2 days of service and crap complaint handling
ported number away from optus on the 3rd May.
The plan was originally taken out on the 4th May 2 years ago
apparently the plan ended on the 1st of May. When I ported away on the 3rd I got sent a bill for $69 for the last 2 days
When I complained, Optus waited 2 weeks to send me an email (after the due date of the final bill) saying they had tried to call me (once) and didn't get through, so they considered the case to be closed.
very disappointing, and the reason I am no longer a customer
They deleted all my backed up storage when taken in for repair
If there was a minus rating i would of used it you don't deserve 1 star Took my phone phone in for repair in store and to find out when they sent me a replacement they wiped out my entire phone including anything I had on samsung cloud and when I went in to ask where all my photos are the manager of the store was rude and abused me yelling at me to get out of his store I was not rude or even raising my voice I have video evidence of the whole saga from a neighbouring store all optus done for me after jumping through hoops and several emails wa...s take off 300 off my final bill when I left never again will I use this lousy company ,I will never get the pictures back of my now passed away father , your company are the worst ever and just try calling them after 3 people and 5 months trying to get an apology I never got one , your a sinking ship and don't deserve anyone to use your horrible service.
Dreadful. Stuffed not 1 but 2 orders and no customer service!
Ordered a new handset, they sent wrong one. Was told I could go to an optus store to fix, they said no, was told they would send a postage bag for me to return it, no postage bag ever arrived. Placed a second order for another member of the family, they CANCELLED it, did not tell us and are now charging an extra $20 per month for SAME ORDER
Questions & Answers
i want to activate my new phone with my old number
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|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
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