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Optus Mobile

Optus Mobile

1.3 from 3,182 reviews · View Statistics
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Reviews

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JJ G.
JJ G.Sydney, NSW

stay clear of this provider, very bad and slow customer service

published

I bought a mobile + eSIM postpaid plan. I've been trying days to activate my eSIM, no luck. Call them several times and wasted more than 3 hours and still cannot get it resolved. Their customer service and IT team do not care about wasting customers' time at all. More importantly, they have no idea about what they are doing. They told me conflicting information and most of time just put me on hold in order to do some research or ask the team, but in the end they always come back with zero solution. It's so frustrating to deal with them. I should have stayed with Kogan. I thought paying premium will mean a better service. A huge mistake!

Value for Money
Customer Service
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
U B.
U B.Greater Melbourne (Metropolitan), VIC

You talk to machine newer person. Service is bad newer again. Worst experience ever in phone services.

published

Unreliable at all, newer again. Frequent dropouts. No real person to talk. I set up direct debit and still get sms saying Atelje i have late payouts. Whe contact optus only sms can be comunicated...

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$65.00
Included Data per Month80 GB
Danielle R.
Danielle R.Greater Melbourne (Inner), VIC

Happy to charge for services they dont provide!

published

I recently putchased a property and connected to the NBN with optis and have been without service for weeks because optus failed to send a technician on time. They have the audacity to charge me a start up fee! ALSO after alllll of this they are double charging me for Internet everyday! If this does not get sorted quickly I will be moving my phone and internet services to another provider. I am really exceptionally sick of optus at the moment and their lack of customer service!!!!!!

Value for Money
Customer Service
Incentivised Review No
Plan TypePost-Paid with Phone
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Worst level of service ever!!!

published
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Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$85.00
Included Data per Month60 GB
Rochelle
Rochelle
  • 2 reviews

Terrible decline

published

After years of being a loyal customer I can not believe the decline. Customer service now all app chat based, no phone contact, can take hours to get responses for simple queries. Recently ended a lease plan and renewed. The amount of confusing texts, calls from call centres with no record that someone else had just called, or saying I had a different phone on my lease made it feel like I was being swindled, and I wasn’t even debating the outcome for lease phone. I regret renewing.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$100.00
Included Data per Month128 GB

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lmax2021
lmax2021South East Queensland, QLD
  • 9 reviews
  • 3 likes

Got a samsung galaxy watch 3

published

Got a Samsung galaxy watch 3, on a 36 month plan, from the kippa ring shopping centre, in redcliffe qld. the lady that served us was great. had a sense of humour, was efficient and curtious. happy customer, would go back to that store again. they are happy to answer any questions, and they are just, friendly

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$35.00
Included Data per Month0 GB
Barry
BarryMetropolitan Adelaide, SA
  • 10 reviews
  • 7 likes

Den of thieves

published
Value for Money
Customer Service
Local Reception
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$55.00
Included Data per Month6 GB
Erin
ErinBrisbane City
  • 2 reviews
  • 1 like

Literally go with ANYONE else

published

Optus are a bunch of idiots. They pushed me to use the online services and then I had to sit there and have them waste 2.5 hours of my time to still have no resolution to only then be asked to call because they couldn't action the request.
Optus also added an $11 monthly promo onto my account yet could not tell me what the promotion was...only that I had signed up for it, when I hadn't.
Was looking to change my plan today but now I will be changing providers.
STAY STAY STAY AWAY FROM THIS COMPANY.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Chantell C.
Chantell C.Sydney, NSW

CUSTOMER SERVICE IS AMAZING!!

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$125.00
Included Data per Month200 GB
Mobile Phone Service Providers

Find out how Optus Mobile compares to other Mobile Phone Service Providers

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Xin
XinAdelaide
  • 5 reviews
  • 3 likes

A lot of trouble, and not worth it.

published
Value for Money
Customer Service
Local Reception
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$90.00
Ben O.
Ben O.
  • 3 reviews

Terrible

published

If you have optus in your navigation you will get lost in Australia,no coverage at all ,optus is a city service provider even in cities if it rains forget about internet i have been on optus for the few years now i am so dedicated getting on telstra . You have been warned wish i have checked reviews before getting on

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$100.00
Included Data per Month200 GB
Jack S.
Jack S.Sydney, NSW

Trash service

published

The webmail frequently impossible to log in, need to make a frustrating call to unlock and losing all my emails.
Mobile service cuts out frequently even in metropolitan areas.
Cable internet frequently has periods of high latency. Apparently "High usage" in area, unacceptable pathetic excuse, should upgrade facilities accordingly
I am ready to cut all plans from this company and move to anything but Optus.
If you do not heed my advice, have fun with a subpar service with useless customer support.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$90.00
Included Data per Month30 GB
Matt L.
Matt L.Perth, WA

Charged $69 for 2 days of service and crap complaint handling

published

ported number away from optus on the 3rd May.
The plan was originally taken out on the 4th May 2 years ago

apparently the plan ended on the 1st of May. When I ported away on the 3rd I got sent a bill for $69 for the last 2 days

When I complained, Optus waited 2 weeks to send me an email (after the due date of the final bill) saying they had tried to call me (once) and didn't get through, so they considered the case to be closed.

very disappointing, and the reason I am no longer a customer

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$89.00
Included Data per Month100 GB
Natalie S.
Natalie S.Metropolitan Adelaide, SA
  • 3 reviews
  • 9 likes

They deleted all my backed up storage when taken in for repair

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$75.00
Included Data per Month45 GB

Dreadful. Stuffed not 1 but 2 orders and no customer service!

published

Ordered a new handset, they sent wrong one. Was told I could go to an optus store to fix, they said no, was told they would send a postage bag for me to return it, no postage bag ever arrived. Placed a second order for another member of the family, they CANCELLED it, did not tell us and are now charging an extra $20 per month for SAME ORDER

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Mobile Phone Service Providers

Find out how Optus Mobile compares to other Mobile Phone Service Providers

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Page 1 of 16

Questions & Answers

Eileen C.
Eileen C.asked

i want to activate my new phone with my old number

No answers
Ron Ezard
Ron Ezardasked

Does Optus offer a cooling off period for mobile plans sold?

No answers
David
Davidasked

Why does my phone not show people are ringing me until after they have finished ringing?

No answers
See all Optus Mobile questions

Get an answer from our members

Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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