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Low Coverage, rude customer service!!!
I signed up for Optus mobile plan. The coverage is very bad. Most of the time either phone call drops or I can't hear the other side. Don't trust whatever they say in their commercials. Coverage is really bad. And they expect you to pay the full bill for a service they don't even provide properly!!!
Whatever you do! Do not get optus! Ever!
They have absolutely terrible customer service! The worst I've ever seen on a digital platform side! The service has terrible coverage they expect us to pay while there towers are under works for long periods of time.
In short..Never say YES to optus
In short. Never say YES to optus. Be aware of the preminum messages. You cant stop even you opted out. They keep charging you 100 of dollars every month. Customer service also very rude.
WORTHLESS WARRANTY. Don't trust Optus with their warranty. My phone screen went blank and as you can see the phone is in excellent condition. The glass has no scratches or cracks on the front or back. The housing is in good condition and there is a small 'scuff' mark on the bottom corner of the phone (as described by the in store Optus staff member). Optus didn't even open the phone to check if there was a manufacturing fault with the screen. The Warranty department said that there is significant damage to the housing of the phone. The size of ...the scuff mark is the size of a ball point pen. As you can see the phone is in great condition. It is strange how one staff member says the housing is in good condition and other says significant damage to the housing. As you can see the BOOMERANG OPTUS repair centre employee (name of employee initials are [Name Removed] as per job sheet) is not telling the truth. DON'T TRUST OPTUS!
No coverage ETA of resolution of no coverage is 10/5/2021
We have 4 mobiles on one plan.
3 of the 4 mobiles have coverage
1 mobile has no coverage at all
Not a device issue
Not a sim card issue
Invoice is in credit of $300
First call I was disconnected
Second call on the phone for 32 minutes - no resolution Call Apple support they say
Called Apple Support - establish no issues with device or sim 45 minutes lost ...
Not worth it
Network coverage is so slow. Hidden fees. Staff are clueless and mumbling all their responses. Be careful of your “monthly fee” they’re adding subscriptions you never ask for. Save your money go somewhere else.
surreptitious phone company
2 years ago I went into Optus to buy a new iPhone in Nerang Queensland, As I was making my purchase the store owner , rudely interrupted and tried to convince me to buy a Samsung (I suspect more commission) I told him, incredulous no thanks! At this point I had no idea it was a "leased phone" nor at any point did the sales person mention this (no doubt after a quick sale) so when I went to end my contract at the end of the 2 years, Optus said I owed $480 for the phone!!!! ( Optus do no include this on your pay-out figure on your monthly bill f...or the term of your contract) I tried to reason with them, I went in to the store, and was told by the guy, in an imperious tone " even though your signature was not on the contract you would have been told it is a leased contract!!! Sorry champ "hearsay" does not cut it!! He also advised they no longer have leased contracts as numerous customers have complained!!!!) no crap!!! (On further investigation many people have been caught out with bill shock at the end of there contracts!!! I urge people to read the reviews from other Optus customers I wish I had before going with Optus!!) So I went to the ombudsmen (highly recommend if you are being bullied, companies fear it because it costs a lot time and money on there behalf, and are in turn held to account) 3 days later got a call from Optus who advised the $480 was waived, confirming, they could not find my signature on the contract!! funny that! Moving forward I thought I would stay with them, (Month to month, plan) could not be bothered to change, fearing data speed issues with another carrier, and by nature loyal. well in the last month the speed has been down to 2-3 megabits, rang customer service, who advised that sorry they working on upgrades, great thanks for the notification, bottom line, my experience with Optus, customer service is terrible, they are rapacious and will use surreptitious means, if unchecked to increase the bottom line! I have gone to Vodafone the difference is night and day, customer service, helpful and transparent data speed good, and I get 500 gigs of data a month for $60!! so thanks, but no thanks Optus!! See below what the ombudsman's decision was, and Vodafone's acknowledgement of underhanded business practices!! This email is to confirm that the charge for your Lease device has been credited and covered by our Customer Resolution Team. The total amount that we processed is $406 for your Handset of: Apple iPhnXR 64RD with an The amount was confirmed applied last 03/03/2021. I have also received a $55 credit due to the poor data service! which I had to haggle for!!!!!
Hard to contact them
Contacting them is like navigating in a jungle with no GPS. Firstly, good luck finding their email address. They say "Message us" only works in Optus app, although it does not work for me. Chat system is 404.
I have been with Optus ( prepaid mobile) - for about a month! Regret it so much! Always dropping out , slow download speeds! 4g , yeah right! Gonna switch to Dodo , in the next few days
Bad customer service
I’ve rang Optus customer service yesterday regarding the billing that we received someone answer the phone and transferred me to the disconnection person the background of the person who answer the phone is quite noisy and saying that my line is breaking out told him that is so noisy where you are then hang-up on me. I wonder why Optus seems like a big company but no control of their employees working remotely very bad customer service how can they help customer if they are up and about (on very noisy background) and hang-up on your face after waiting for more than an hour for someone to answer the call.
Optus e-mail address reveal
Optus has a nasty way of hiding. You can only contact them via an app, and the app didn't work for me and for others I have spoken to.
Their e-mail address is: firstname.lastname@example.org.
Nothing but scam artist.
Got my final bill, paid it and now I'm getting emails and calls from debt collectors and mind you this was from 2017! And they are telling me there's no payment. They keep changing their stories, give different information. Do not waste your time signing up with them!
Worst in AUS
What a terrible experience for excharge the monthly pay for no reason. After I change the other service but still receive the last bill that I already stop their service for that month!!!!
Worst of all
Fake 4g with 2mbs speed most of time
When in call 4g goes to 3g always everywhere in Melbourne
Lasted 15 days only with prepaid
Changed to telstra
If u have check ur patience go with it
DO NOT GO WITH OPTUS, online mobile team is a joke.....
DO NOT GO WITH OPTUS, the amount of issues io have experinced just setting up a prepaid service is a joke,
1. Faulty sim, i purchased new sim to fix this issue
2. incorrect activation chat service, however the rep was willing to sign me up to an actual plan ignoring the fact that i paid for the epic value prepaid.
3. activation issue (stuck in queue)
4. activation issue (still not resolved)
5. service activated
6. No credit on account
7. credit fixed (i thought)
8. advise incorrect data applied, assured they will fix it...
Constant outages/ Less than 1mbs speed
If you want to pay over $75.00 per month for less than 1mbs speed and have constant outages resulting in the service being useless, then look no further Optus is here to help......
Don't worry though, customer service will give you the big one every time and tell you to restart the modem that does nothing to alleviate the issue.
I would go for minus star if I could!!!!!!!
These comp are proving to fail or Optus is trying to show how they can fail gracefully!!! Honestly how hard it is to run a telecom comp!!!!!........everything is a puzzle, everything is so trivial with Optus and nothing is easy, crap Optus!!!!!!!!
Don't trust them
I had to speak to more than 10 different staff to correct one single mistake on my bill (overbilled more than $500).
It took me 4 months to finalise the issue.
Each time they assured me it's going to be corrected at their end but NEVER did.
You can never rely on their advice.
Each time I went back to customer service realising that the problem hasn't yet been fixed, they tried to change their story and gave me different excuses just to avoid responsibility.
Because of these frustrations, I requested to cancel my service with Optus starting last month,
but I just got a brand new bill for April!
For the period I didn't even have access to!! ...
Terrible customer service
They charged us for 3 months internet while we were closed due to lockdown. Requested to wave the fee but they said they could wave if the service was cancelled. Then tell me why should I call you if the service was cancelled and I was not billed for it?!?
Will never ever go back.
Mackay Canelands Optus-the only reason this got one star is because the lady there named [Name Removed] was lovely-patient and understanding. Great customer service.
[Name Removed] on the other hand!?!Well-I don’t have an hour(just spent 2 at Optus!) to go into how terrible of a person she island how lacking in customer service she is. Here’s a sample - I took my sister in today to get her sim card activated for her new phone. My sister has had a stroke and is not all there; she gets confused easily. After they tried to get her onto a plan but ...
Huge scam steals your money!!
I spent $140 on $140 dollars worth of Optus data and it ran out in 8 days... No streaming, using Wi-Fi connection 90 percent of the time and the app couldn't even show my data usage! It was a 365 plan that ran out in 8 days. Literally stole my money.
Poor and literally no service
Optus are hopeless and you cannot get in touch with an operator. I keep getting passed from one person to another with no resolution. They disconnected my home line without my authority or advising me.
Unbelievably poor service is an understatement.
Appalling in every way
4G broadband and phone customer with Optus. One day, no signal or internet. Dutifully, I raised the issue (with my telstra phone) and was told it would be investigated. Day 2, no signal, no internet. I explained that myself and my partner need the internet to do our jobs. Was told that there was maintenance and it would be resolved. Day 3, I was told there would be no service and this was a planned outage. It's just impossible to rely on optus if you want to work from home.
If you are a business don't sign up with Optus
We run a small business here in the sunshine coast and have experienced nothing but frustration from the so called customer service team at Optus since taking out an additional line.
We were told by their store to contact this specific team regarding our simple issue, that if resolved could help run our business a bit smoother and more efficiently.
What a disappointment. The lack of client relation skills, basic customer service has been appalling... What's the point of being a business account holder with any company if there is 0 support reg...
Watch your contract plan - deceptive 'roll-over' practices
Signed up for a 24 month contract. No notice that I had reached the end of my contract period, instead the plan 'rolled-over' and billed for another month. This is deceptive and delays people from shopping around for a more appropriate plan. Will not recommend or be signing up for another service with Optus!
Questions & Answers
i want to activate my new phone with my old number
Does Optus offer a cooling off period for mobile plans sold?
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|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
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