1 photo
Optus Mobile

Optus Mobile

1.3 from 3,185 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Optus? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Useless customer care team

published

Useless customer care team
Don’t bother they don’t listen and don’t even want to try and help you
Stay away and don’t ever ever waste your time
They have 1.5 stars for a good reason

Value for Money
Customer Service
Julia
JuliaSouth East Queensland, QLD
  • 10 reviews

Charge 1 month fee in advance

published
Value for Money
Customer Service
Brent Andrew
Brent AndrewSouth East Queensland, QLD
  • 46 reviews
  • 60 likes

Hopeless

published
Value for Money
Customer Service
Mobile Phone Service Providers

Find out how Optus Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all

Useless service, untrained team members, illegal things.

published

They sold me 4G broadband with a max download speed of 0.8mbps. It took almost 4 hours to convince Optus my service is faulty. I've been transferred to 8 different Optus team members during the 4 hours period. After speaking to the tech it appeared to be faulty since i purchased the service as there was a tower outage in my area. Selling faulty service when the know that its faulty, transferring me to 8 different team members, taking 4 hours on the line to refund! Definitely the worst provider I've ever seen.

Value for Money
Customer Service
JJ G.
JJ G.Sydney, NSW

stay clear of this provider, very bad and slow customer service

published

I bought a mobile + eSIM postpaid plan. I've been trying days to activate my eSIM, no luck. Call them several times and wasted more than 3 hours and still cannot get it resolved. Their customer service and IT team do not care about wasting customers' time at all. More importantly, they have no idea about what they are doing. They told me conflicting information and most of time just put me on hold in order to do some research or ask the team, but in the end they always come back with zero solution. It's so frustrating to deal with them. I should have stayed with Kogan. I thought paying premium will mean a better service. A huge mistake!

Value for Money
Customer Service

Related Articles

Previous

Tips for Choosing a Mobile Plan and Service Provider

Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.

Wendy Z.
Wendy Z.21 Feb 2020
tips-for-choosing-a-mobile-plan-and-service-provider

Best Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
Next
Alan
AlanSydney, NSW
  • Verified

I bought a phone through OPTUS and I paid it in full but it came locked

published

Its been over a month that I bought a phone through OPTUS, I paid for it in full and I have tried contacting them several times and every time they either hang up on me or they say I will receive a message including unlock code from them (It hasn't happened yet after a month)

Value for Money
Customer Service
Anthony H.
Anthony H.Greater Melbourne (Metropolitan), VIC

Thieves

published

I requested extra data and 5 days later was told that I did not request extra data and was charged $120 optus are thieves that gaslighted me don't trust them

  • Thumbnail
Value for Money
Customer Service
Heather C.
Heather C.South East Queensland, QLD
  • 3 reviews

Would give 0 if i could. Worst customer service ever.

published
Value for Money
Customer Service
Rishabh
RishabhSydney, NSW
  • 2 reviews
  • 1 like

Worst connectivity and customer service

published

Network coverage is dodgy. I filed multiple complaints because towers in my area always kept going down every couple of weeks and they’d put them under maintenance. The service became unusable.

Customer representative called me and asked what would you like us to do to resolve your issue? I said fix the tower properly so that you don’t have to keep taking it down for “maintaining” every couple of weeks. Representative said “We can’t do that.”

If they can’t make their service reliable then what are they doing in the business? This company’s service is a joke.

Value for Money
Customer Service
Mobile Phone Service Providers

Find out how Optus Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all

Optus are criminals

published

I had a mobile with Optus, got my monthly bill only to find alot of extra charges i did not use or ask for, they added 3 x 1gb add-ons within 3 hours on a single day and i hadn't even touched my phone as i was at work and my phone was connected to the work wifi.
I rang up and questioned it, they sent my account directly to default, they ruined my credit score and credit history, they have admitted fault but there is nothing i can do.
Stay away from these criminals.

Value for Money
Customer Service
Incentivised Review No
Reza
RezaSydney, NSW
  • 7 reviews

Biggest mistake ever

published

After my marriage which was my first biggest mistake in life, switching from Telstra to Optus after 10 years was the second one. Look forward going back to Telstra once this nightmare is over.
No proper coverage, internet quality is horrible, and the calls cut in and out.

Value for Money
Customer Service

ABSOLUTELY TERRIBLE SERVICE

published

wifi stopped working 4 days ago, do you think optus has been any help? NO never are, told us they would send a technician today... did not show up!! what kind of customer service.

Value for Money
Customer Service
Hellen
HellenGreater Melbourne (Outer), VIC

Ripe offs, unreliable and unethical

published

I joined optus on a $55 business plan for 24 months. 7 months into the plan, they changed their minds and cancelled the plan. No apologies, no nothing. Bad company, I will never recommend them to anyone. Moose mobiles although on the optus network, is a much better, more affordable alternative.

Incentivised Review No
Edocs
Edocs
  • 3 reviews

Customer Support, what support?

published
Value for Money
Customer Service
Eric
EricMetropolitan Adelaide, SA

Slow 4g speed

published

I just joined the 4g internet. You get a super speed at start then after 24hr it slows down to as low as 4mb download over 1mb upload. Been like that since. Tech support say because many people using optus. So why you charge more than other. Now I'm stuck for 24 months.

Value for Money
Customer Service
Mobile Phone Service Providers

Find out how Optus Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Page 1 of 110

Questions & Answers

Eileen C.
Eileen C.asked

i want to activate my new phone with my old number

No answers
Ron Ezard
Ron Ezardasked

Does Optus offer a cooling off period for mobile plans sold?

No answers
David
Davidasked

Why does my phone not show people are ringing me until after they have finished ringing?

No answers
See all Optus Mobile questions

Get an answer from our members

Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
Visit official website

Other Mobile Phone Service Providers

Previous
Moose Mobile

Moose Mobile

4.7
(2,092)
C Mobile

C Mobile

4.6
(278)
Pennytel

Pennytel

4.4
(1,126)
MATE Mobile

MATE Mobile

4.4
(119)
Hello Mobile

Hello Mobile

4.1
(137)
Vaya

Vaya

3.8
(2,781)
Numobile

Numobile

4.3
(4)
Next
See all Mobile Phone Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.