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Useless customer care team
Useless customer care team
Don’t bother they don’t listen and don’t even want to try and help you
Stay away and don’t ever ever waste your time
They have 1.5 stars for a good reason
Charge 1 month fee in advance
The fees is changed 1 month in advance.
I’m hot happy with the service.
They have my credit card details for direct debt, also I have been with them for 2 years in a contract.
Now I changed to a new contract.
They charge 1 month in advance.
Optus would be the worst company to deal with they have no idea on what is going. I have no accounts with Optus I have closed all my accounts with Optus this is why. First mobile phone contract has be closed and last payment payed. But Optus keep sending bills of all different prices been on the phone and they say that it is fixed and all removed. A month later they send a new bill. This has been going on for 4 months. How for the broadband I got a Optus broadband account and waited for the modem to turn up. It never arrived. Rang Optus and the...y told me to go and rind and chase up the missing modem. I told them that was there responsibility. It was left missing. And Optus now keep sending bills for a service that they can not supply. Bills keep coming I ring and they wipe the bill and it comes back in a month. This is Ridiculous. I would never use OPTUS again and would not recommend them as a provider at all.
Useless service, untrained team members, illegal things.
They sold me 4G broadband with a max download speed of 0.8mbps. It took almost 4 hours to convince Optus my service is faulty. I've been transferred to 8 different Optus team members during the 4 hours period. After speaking to the tech it appeared to be faulty since i purchased the service as there was a tower outage in my area. Selling faulty service when the know that its faulty, transferring me to 8 different team members, taking 4 hours on the line to refund! Definitely the worst provider I've ever seen.
stay clear of this provider, very bad and slow customer service
I bought a mobile + eSIM postpaid plan. I've been trying days to activate my eSIM, no luck. Call them several times and wasted more than 3 hours and still cannot get it resolved. Their customer service and IT team do not care about wasting customers' time at all. More importantly, they have no idea about what they are doing. They told me conflicting information and most of time just put me on hold in order to do some research or ask the team, but in the end they always come back with zero solution. It's so frustrating to deal with them. I should have stayed with Kogan. I thought paying premium will mean a better service. A huge mistake!
I bought a phone through OPTUS and I paid it in full but it came locked
Its been over a month that I bought a phone through OPTUS, I paid for it in full and I have tried contacting them several times and every time they either hang up on me or they say I will receive a message including unlock code from them (It hasn't happened yet after a month)
I requested extra data and 5 days later was told that I did not request extra data and was charged $120 optus are thieves that gaslighted me don't trust them
Would give 0 if i could. Worst customer service ever.
Useless mobile nextwork even in our own home. Changed over to another carrier for my mums and myselfs mobiles, no problems since. Customer service is useless and is just a money grabbing business. Cancelled everything at the end of May and was still getting bills till mid July. Constant phonecalls and emails get nowhere. Was told 3 times I would recieve a post paid parcel bag to send back the modem but nothing turned up of course. And of course the overdue modem bill was then sent to debt collectors staining my credit score. Modem was returned ...through the local store at start of June only to have yet another bill sent on the 12th of july demanding a processing fee and late payment fee. More calls and finally some sort of outcome reached. But will believe it has been solved if i dont get more bills. They all say 1 thing and then do another. So over it. Would not recommend them to anyone. Avoid like the plague. Oh and when the account was so called cancelled they took out yet again a massive chunk of money from the credit refund.
Worst connectivity and customer service
Network coverage is dodgy. I filed multiple complaints because towers in my area always kept going down every couple of weeks and they’d put them under maintenance. The service became unusable.
Customer representative called me and asked what would you like us to do to resolve your issue? I said fix the tower properly so that you don’t have to keep taking it down for “maintaining” every couple of weeks. Representative said “We can’t do that.”
If they can’t make their service reliable then what are they doing in the business? This company’s service is a joke.
Optus are criminals
I had a mobile with Optus, got my monthly bill only to find alot of extra charges i did not use or ask for, they added 3 x 1gb add-ons within 3 hours on a single day and i hadn't even touched my phone as i was at work and my phone was connected to the work wifi.
I rang up and questioned it, they sent my account directly to default, they ruined my credit score and credit history, they have admitted fault but there is nothing i can do.
Stay away from these criminals.
Biggest mistake ever
After my marriage which was my first biggest mistake in life, switching from Telstra to Optus after 10 years was the second one. Look forward going back to Telstra once this nightmare is over.
No proper coverage, internet quality is horrible, and the calls cut in and out.
ABSOLUTELY TERRIBLE SERVICE
wifi stopped working 4 days ago, do you think optus has been any help? NO never are, told us they would send a technician today... did not show up!! what kind of customer service.
Ripe offs, unreliable and unethical
I joined optus on a $55 business plan for 24 months. 7 months into the plan, they changed their minds and cancelled the plan. No apologies, no nothing. Bad company, I will never recommend them to anyone. Moose mobiles although on the optus network, is a much better, more affordable alternative.
Customer Support, what support?
I had recently purchased an Optus prepaid mobile broadband, I cannot use the app without confirming a 6 digit pin which had been sent to the wifi device, which I cannot access the (SMS) message to. Tried calling the helpline and they are closed, called up the store where I had bought the device gave me a different number, which yielded the same result (closed!). Then I had attempted to get onto the live chat line to have a conversation with a bot! I have entered my details on their web-form via the chat window to have someone contact me back on...the number which belongs to the wifi broadband device. What happened to good old customer service? Terrible experience, we are all use to bad service with Telstra since the Covid19 restrictions, but this from Optus is disappointing! All I want is to monitor my internet usage!!!
Slow 4g speed
I just joined the 4g internet. You get a super speed at start then after 24hr it slows down to as low as 4mb download over 1mb upload. Been like that since. Tech support say because many people using optus. So why you charge more than other. Now I'm stuck for 24 months.
Questions & Answers
i want to activate my new phone with my old number
Does Optus offer a cooling off period for mobile plans sold?
Why does my phone not show people are ringing me until after they have finished ringing?
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|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
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