Optus Mobile

Optus Mobile

 Verified
Optus Mobile
1.3

4,816 reviews

PositivevsNegative
5% · 2544,472 · 93%
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Plan Type
  • Pre-Paid Sim Only
  • Post-Paid Sim Only
  • Post-Paid with Phone
Value for Money
1.3
Customer Service
1.1
Local Reception
1.8
Transparency
1.1

Reviews

4,300 reviews
Kent
KentSouth East Queensland, QLD6 posts
 

No follow up and no care

Was given a near new Samsung phone by a friend 12 months ago. Now my 12 month plan with Optus has concluded I find the phone is locked although I was assured it was not 12 months ago by Optus. What followed has been a nightmare and I advise all good folk to avoid Optus at all cost. Rudeness at the Optus shop in Robina Town Center and on the 1300 phone line. My story and the detail is beyond comprehension and proof Optus are utterly negligent and incompetent. Now I will contact the Ombudsman, my local Federal member for McPherson and the media in which I am well versed. Optus says YES and I say NO WAY. Show details
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Steve d
Steve dPerth, WA
 

Scammers

Really bad service
I made a big mistake changing from telstra to Optus . Optus at Gateway shopping center gave me a free upgrade to 5G but it was slower that NBN so I said I will return the 5G modem and now they want to charge me for it . Spammers

Also tried with technical support for weeks to get better 5G but they said they are doing maintenance in the tower near me .

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Amm
AmmQueensland2 posts
 

Poor speed, poor network & poor customer service

Poor speed, poor network & poor customer service.

Optus 4G internet.

I had a problems with slow speed for over 3 weeks. Every time I contacted them, they tried to sell me something else rather then solving the problem.

I contacted the customer service 3 times and they kept saying that the tower where my 4G connection is currently doing an upgrade. Last time they said it will finish early of this month but now they said its now planned to end on the 20th of the month.

I have super slow internet and sometimes no internet at all for more than 3 weeks and looks like that I will have the same problem for a week or can be longer.

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Chama D.
Chama D.Sydney, NSW
 

Poor service

Terrible customer service
Very hard to get anything done.
Wasted my time. I changed to a different provider.
(Not to mention outages, poor reception and expensive plans) Show details
Value for Money
Customer Service
Local Reception
Zen
ZenGreater Melbourne (Inner), VIC17 posts
 

Forced plan changes

Can't give no stars. Forcing customers off their plans and onto higher cost ones with data they can't use and without notification. Disgustingly poor customer service when you complain about this, the can't string a coherent sentence together in English. Show details
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OllieM
OllieMSydney, NSW37 posts
 

Poor coverage, speed & customer service

Lodged a tech issue. Two weeks now & still unresolved not paying monthly bill because not receiving ‘premium’ service I’ve been paying for these past two years. Constant call dropout & slow internet. They did not bother to call back as promised. Agents don’t understand English. I spent one hour on the phone & she did not understand the matter. Had to hang up. Just Dreadful. Show details
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andymaladonis
andymaladonis
 

Confusing

Hey optus go back to your old prepaid balance check when I dial 555 .it was simple..now the lady goes on and on and on and I have no idea what she's saying and have no idea now how much money I have left on my prepaid talking credits...PRESS 1, PRESS 2, PRESS 3 THEN PRESS 1 AGAIN ,THEN PRESS TWO AGAIN your data balance, is , you have 150 days .etc etc ..before it was simple.
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Lisa M.
Lisa M.Greater Melbourne (Outer), VIC2 posts
 

Totally incompetent so called 'experts'

I rang optus yesterday to disconnect my nbn on May the 4th, 2024, as I am moving house, and they disconnected me just after I hung up.
I tried calling them today to put it back on, and they wanted me to send them 100 points of id.
As it was their fault, I now have no internet as I was not prepared to send them all my identity checks for a couple of week. I am already a victim of their last data breach.
I have been a loyal customer of theirs for over 20 years, and this is how they treat you.
I don't even think they deserve 1 star. Show details
Customer Service
Local Reception
Transparency
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GdeM
GdeM4 posts
 

International Roaming

As a regular user of Optus Iinternational roaming I can co fitm the service is unreliable in Hamburg, patchy in Berlin and unreliable in Florence. What works efficiently is Optus billing. Robots are poor tools for communication and human contact less than good if you finally achieve contact. Show details
Local Reception
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Jody J.
Jody J.Sydney, NSW2 posts
 

Worst company ever

I'd give a minus 10 stars if I could I've waisted so much time trying to talk to thease people they run you around in circles it takes hours to get a solution out of them an even being a Loyal customer they still take advantage an ripped me off hundreds of dollars......my internet hasn't worked in 10 months an i still have to pay over $200 a month for devices i cant use because their coverage is so poor!!!........optus never Again!!!!! Show details
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Gennadi
GennadiSydney, NSW4 posts
 

Don’t sing up with Optus they will rip you off

I lost my job and have no address to move. Optus refuse the modem return and changed me $500 for their modem, what a bunch of greedy losers. They now at 1.3 negative reviews, I hope they will get 0 soon. Don’t sign up with optus, there are plenty of decent providers in Australia.
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Hi Gennadi, I'm sorry to hear that this has been your experience with returning your modem. We'd certainly like to look into this for you, please kindly message our team here → external link .

-Gabby

Richo
RichoDeception bay qld6 posts
 

Optus is terrible

The state of data flow from optus is horrible, so much so that Netflix will not even work. I would not recommend optus to anyone. Show details
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Hi Richo. Not good to hear about your internet issues. Are you able to please send us a message on Facebook via Optus Help or Optus_Help via X with your internet service type and full service address and we can run some checks for you there - Jim

Cheryl
CherylSydney, NSW4 posts
 

App update feedback

Updated app is ridiculous, why did you remove pay bill? I don't have time to waste looking for a bill. Who does? Show details
Value for Money
Customer Service
Local Reception
Transparency
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Hi Cheryl. Not good to hear about your experience using the My Optus app. If you do need some assistance, please reach out to your Social Media Team at Optus_Help via X or Optushelp on Facebook - Jim

manu
manuAU23 posts
 

Optus allows phone porting to scammer

Reported on the Abc news site

"Optus customer loses $10,000, digital identity in phone porting, SIM-swap scam"

"Mr Ryder was surprised to get a text from Optus saying his number was being moved to another SIM"

"Mr Ryder's phone number was ported from Optus to ETEL, a small provider in Sydney that used the Optus network."

What sort of security is Optus offering , how could the number be moved so easily. As a Optus customer of 20 plus years this is concerning. Explain to us exactly how this transfer was allowed by Optus.

manu
manu  
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Why not place a option within the Optus My Account to say "Do not port my number whilst this box is checked" . Do not ever send me a text my number is being ported .

Paul
Paul
 

gets worse every year

Been with optus for a decade and the service has gotten worse by the year. As have the product range for mobile. Old tech slowing down usage if data runs out. grow up Optus its time to get with the times. Unlimited data please! no reduction in speed. Show details
Value for Money
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Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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Contact info for Optus Mobile

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