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Optus Mobile

Optus Mobile

1.4 from 2,767 reviews

Reviews

1.4

2,767 reviews
5
(127)
4
(87)
3
(77)
2
(124)
1
(2,352)
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Terrible internet provider

published

Absolute rip off! Do yourself a favour and never sign up with Optus.
My internet hasn't been working for more than 2 months and I have to pay off my modem that's not working to get out!!!
Optus sent me to the a shop during the pandemic for no results what's so ever...
The guy at the shop told me that this modem (Netgear AC800S)was "crap"and thats why they are not making them anymore...
Thanks Optus Australia but never again!

Customer Service
Transparency
Value for Money
Local Reception
Plan Cost per MonthA$80.00
Included Data per Month500 GB
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Stephen M.

Stephen M.

  • 2 reviews

The system stuffed up activating my service!!!

published

There website came up with some fault when activating my sim card, now all they are telling me is I need to get a new sim card - The sim card works in my modem and I can even access the optus website and activation portal using it - sim card is not faulty but now I need to take a 1 hour round trip to get a new sim card to replace a perfectly ok sim card.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$30.00
Included Data per Month10 GB
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Khalil

KhalilGreater Melbourne (Inner), VIC

Optus is a joke!! Bad service. Would not recommend

published

Optus you are a joke!! Been a loyal customer since I was in high school. I placed an order in store and I've had so many issues with my phone & plan. So bad that you sent me the wrong device. Changed my number without my concent. Charged me for my old phone. And changed my plan to a phone i did not agree to?? I contacted you online and in store many times (3 or more). Yet no one wants to help. Its now over 3 months later?? I've given up. You've lost a customer. Your customer service is shockingly appalling. You cannot blame this on the covid-19 pandemic because I did this in February. Telstra is so much better. Thanks for nothing...

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$118.00
Included Data per Month60 GB
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Terrible, useless, pathetic and unresponsive customer service.

published
Value for Money
Local Reception
Plan Cost per MonthA$75.00
nsuinteger

nsuintegerMelbourne

  • 5 reviews
  • Verified customer

Not off to a good start

published
Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month5 GB
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Very Bad Experience - Contact Centre Terrible

published
Customer Service
Transparency
Value for Money
Plan TypePost-Paid with Phone
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Horrible

published
Customer Service
Local Reception
Rob

RobSydney, NSW

  • 3 reviews
  • Verified customer

It was ok until .....

published

I switched my optus provider to different one about two months ago but still they send me bills to pay the last one was a double bill what used to pay monthly. I do not recommend optus to anyone. There are much better ones.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$41.00
Included Data per Month80 GB
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homotarou.mikoshiba

homotarou.mikoshibaGreater Melbourne (Inner), VIC

  • 2 reviews

Take your money elsewhere

published

Worst company, they'll bleed you dry with hidden excess charges and ridiculous scams. Not even the servide is great, where I live was always dropping out. And you want $100 a month for this? Joke.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$106.00
Included Data per Month60 GB
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S. Nielsen

S. Nielsen

  • 2 reviews

Expensive and useless. Over charged my mum on her bill.

published

Average try anyone else 10 x better value best of luck we warned you. They dont use 24/7 chat anymore and calls are limited. They are the absolute lost cause. Now pay $10less for 90 gb more same call and text plus better service.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$39.00
Included Data per Month10 GB
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mat

matGreater Melbourne (Outer), VIC

Absoloute joke

published
Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$60.00
Included Data per Month200 GB
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One star only because zero isn’t an option

published
Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
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Optus online sales team is a joke

published

I ordered a 365 days prepaid sim and my order was confirmed through an email where they gave me the order number and a link of startrack website. The link did not wok. I rang online helpline (overseas based) and they just read me the written answer every time. After many contacts I got a message that their courier (Toll priority) has some security issue on 7th of May and they used same courier to send the sims on 16th of May. Not very professional at all and now I don't know when I will get the sim. In order to cancel my order I have to go through a lengthy process and not sure when I will get the money back.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$0.00
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Moyno

Moyno

  • 3 reviews

Deceptive and comically expensive.

published

Was automatically transferred from a pay-off-handset to a lease plan without my consent. After waiting out this overpriced contract for two years ($65/month for 7gig data, pathetic). I finally got through to someone to cancel my plan. I mentioned that I planned to switch to a competitor offering a SIGNIFICANTLY better deal. Optus' offer to keep me? To downgrade my plan.

Hilarious.

What a bunch of clowns.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$65.00
Included Data per Month7 GB
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Liam N.

Liam N.Greater Melbourne (Inner), VIC

Optus is disgusting and cunning. I am not even allowed enough characters in this review to describe why. Cunning filth.

published

Network prone to dropping out,
Charge to change your plan is a ridiculously high $1000 fee
Higher payment for your plan doesn’t pay your phone off faster, just gives you a useless amount of data that you don’t get to keep in the next month and you’ll be locked in longer.
Not to mention you can’t find a customer service number anywhere easy, only the number to their sales team and being transferred through them.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$107.00
Included Data per Month60 GB
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Mobile Phone Service Providers

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SHOCKING service

published

I have never experienced such bad customer service. My house burnt down, account holder in an induced coma as a result, trying to activate old numbers on a new SIM card took me two days, two in store visits, 8 phones calls in which I was disconnected 3 times, a total of 2.5 hours on the phone to which my problem that I was assured was ‘easy’ is still not fixed. Appalled by the service, I do not have the time of patience for this, and I never get angry on the phone.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$50.00
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$40000 defrauded from my account due to poor security from Optus

published
Customer Service
Transparency

Worst mobile service provider in Australia

published

Switched to Optus as they were offering a deal to good to let go. Problem is it was a deal to good to be true. Data speeds are hopeless, calls are patchy and customer service is neither customer focused or a service. Having been with all 3 mobile carriers I can honestly say Optus is without doubt the worst and we are talking Sydney and 5G. Would not recommend Optus to my worst enemy.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$40.00
Included Data per Month60 GB
See all answers

Reneged on Offer

published

I was offered a deal, but due to COVID-19 related issues the order was cancelled and I was told to go to a store to reorder to avoid the COVID-19 issues (A new order must be put in to get any assistant at a store). The store said they couldn't offer the same deal and then optus also said they couldn't offer the same deal. Optus told me they would honour the deal!!

Sam

Samaustralia

  • 4 reviews

Rubbish customer service in live chat

published

How stupid and rubbish this is!! Over 30 min in live chat only to get transfered from 1 agent to the next but they all want to know the problem and then suggest to transfer me to appropriate "department". Guess what? Never got to the appropriate department!!

Customer Service
Transparency
Value for Money
Plan Cost per MonthA$249.00
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Page 1 of 118
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Questions & Answers

Natasha

Natashaasked

Was wrongly buy data roaming instead of mobile data.
What can I do?

No answers
Sharon C.

Sharon C.asked

hi I have brought a recharge voucher says on it it's a duplicate so is there anything I can do thanks sharon

No answers
Loris P.

Loris P.asked

Can I alter the amount of data I donate monthly, or does it stay the same each month

1 answer
Meg
Meg

I’ve donated data and you can choose what you want to donate each month. You can donate once a day to whatever amount you wish and when you want to

Get an answer from our members

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