1 photo
Optus Mobile

Optus Mobile

1.3 from 3,245 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Optus? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

1.2
177 reviews
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Holo
HoloSydney, NSW

Rude and Lies

published

The caller was very rude and did not help us at all on customer call. They would try to get away with it by giving us “free” stuff, but when we decline and decided to change services, they would put extra fees that they would explain as “not yet payed fees” and will not go into details. Horrible customer services and can barely understand some of the speakers in all honesty.

Value for Money
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$75.00
Included Data per Month10 GB
swampy
swampyPerth, WA

Very Bad Service

published
Customer Service
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Ruky D.
Ruky D.South East Queensland, QLD
  • 3 reviews

Horrible website and app

published

I am with Optus since June 2021. It's horrible. Website don't work or super slow. I feel like it's 90s when I try to log into my account. The app always says it can't be used. So stupid. You can't view your bills , or why you getting over charged. We had a contract $60 a month for me and my husband but getting charged 145 a month for some reason.

Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$60.00
Included Data per Month80 GB
Wendy
WendyHunter Region, NSW

Optus phones are rubbish with no customer back up

published

Brought an Optus phone. It started blacking out and was under warranty. 2.5 hrs on the phone only to be abused. 6 staff helped me lol. Was told 3 got spoken 2 and guess what. Yep still not resolved. I’ve got all correspondence and will take this further. Do not buy Optus phones. No support. The even gave me the address for the warehouse. I used to live there and it’s a residential address. Contact me if you need the warehouse address or any more info

Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$90.00
Mobile Phone Service Providers

Find out how Optus Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Kenj
Kenj
  • 3 reviews
  • 2 likes

The worst network

published

The app is terrible, it hardly works. Just to recharge without auto debit is a mission. The system is so slow. If Ur in a rush or speed is important I would not recommend. I regret changing from voda to Optus. Complete rubbish network. Don't waste Ur time

Value for Money
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Michael
MichaelStrathfield
  • 14 reviews
  • 7 likes

Crooks

published

Purchased a prepaid service while on holidays in January for temporary use as my service didn’t work in the area.It took 6 months and so many calls to stop them debiting my credit card and they knew I wasn’t using their services.After finally getting somewhere with their complaints department they refused me a refund and closed my case.I didn’t even bother trying to get the money back I was just thankful they finally stopped debiting my card.

Value for Money
1/5
Customer Service
1/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$30.00
amrak
amrakSydney
  • 22 reviews
  • 18 likes

Nothing works, nobody knows why.

published

I signed up for a pre-paid plan, but is having trouble downloading the eSIM hard. I called, messaged, nobody knows what is going on. They keep transferring between different departments, but nobody knows what is going on, and nobody is willing to help. This is ridiculous! Optus should just shut their doors, and stop wasting people's time.

Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month30 GB

Related Articles

Previous
Tips for Choosing a Mobile Plan and Service Provider

Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.

Wendy Z.
Wendy Z.21 Feb 2020
tips-for-choosing-a-mobile-plan-and-service-provider
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next
madcun
madcunAU
  • 2 reviews
  • 2 likes

Credit lasts ages

published

Optus pre paid credit lasts a long time because you never get any reception anywhere.
I never experience any dropouts but one time last week I had a drop in but not long enough to send a text. It was actually faster to write my message on a piece of paper, eat it and crap it in the recipient's front lawn.

Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$30.00
AKL
AKLGreater Melbourne (Outer), VIC

NOTHING BUT A NIGHTMARE

published
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Mobile Phone Service Providers

Find out how Optus Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Lauz
Lauz
  • 2 reviews
  • 2 likes

-5 stars if possible

published

Bought a second Sim for OPTUS in the belief that I have good reception given their tower (rural) is closer to my place. Frequently received marketing material after activation with prompts for deals if recharged by then and then or free data if replied withing 24 hours. Nothing ever arrived even they had confirmed by text. Optus is basically a dishonest provider with a Network that is even worse in rural areas than Telstra.

Value for Money
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Disappointed
Disappointed
  • 3 reviews
  • 2 likes

Shocking network and even worse "customer service".

published

Fortnightly network outages for about a week each, for months which necessitated a second Telstra phone so I work. Optus finally admitted no fix in sight. Refused to refund. TIO no help either. I wouldnt go near either of them again.

Value for Money
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
michael.heffernan.39589
michael.heffernan.39589AU
  • 6 reviews
  • 7 likes

optus nightmare

published
Value for Money
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Mobile Phone Service Providers

Find out how Optus Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Alan
AlanSydney, NSW
  • Verified

I bought a phone through OPTUS and I paid it in full but it came locked

published

Its been over a month that I bought a phone through OPTUS, I paid for it in full and I have tried contacting them several times and every time they either hang up on me or they say I will receive a message including unlock code from them (It hasn't happened yet after a month)

Value for Money
1/5
Customer Service
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Reza
RezaSydney, NSW
  • 7 reviews
  • 1 like

Biggest mistake ever

published

After my marriage which was my first biggest mistake in life, switching from Telstra to Optus after 10 years was the second one. Look forward going back to Telstra once this nightmare is over.
No proper coverage, internet quality is horrible, and the calls cut in and out.

Value for Money
2/5
Customer Service
4/5
Local Reception
1/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Included Data per Month150 GB
Edocs
Edocs
  • 3 reviews

Customer Support, what support?

published
Value for Money
4/5
Customer Service
1/5
Local Reception
4/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Included Data per Month50 GB
Page 1 of 7

Questions & Answers

Eileen C.
Eileen C.asked

i want to activate my new phone with my old number

No answers
Ron Ezard
Ron Ezardasked

Does Optus offer a cooling off period for mobile plans sold?

No answers
David
Davidasked

Why does my phone not show people are ringing me until after they have finished ringing?

No answers
See all Optus Mobile questions

Get an answer from our members

Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
Visit official website

Other Mobile Phone Service Providers

Previous
Moose Mobile

Moose Mobile

4.7
(2,158)
C Mobile

C Mobile

4.6
(279)
Pennytel

Pennytel

4.4
(1,152)
Felix Mobile

Felix Mobile

4.6
(155)
MATE Mobile

MATE Mobile

4.4
(134)
Vaya

Vaya

3.9
(3,066)
Hello Mobile

Hello Mobile

4.1
(137)
Numobile

Numobile

4.3
(4)
Next
See all Mobile Phone Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.