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Rude and Lies
The caller was very rude and did not help us at all on customer call. They would try to get away with it by giving us “free” stuff, but when we decline and decided to change services, they would put extra fees that they would explain as “not yet payed fees” and will not go into details. Horrible customer services and can barely understand some of the speakers in all honesty.
Very Bad Service
I have wasted about 4 hours over the last 2 days in my varied attempts to communicate with Optus. My most recent attempt was like an episode from Little Britain, where "computer says NO". Veejay, the Optus staff member, in the 41 minute phone call, showed a persistent unwillingness to listen to me. I have Enduring Power of Guardianship over my 91 yo mother, Betty. She has dementure & now lives in residential care, where she has no phone. I was attempting to enable Betty's re-use of her 10 yo Alcatel Onetouch phone. It needs an NP code. This lit...tle phone is critical. It is the only phone Betty is familiar with. I wanted her to be able to take calls from me, while she is in care. Veejay persisted in asking me to allow him to have someone phone her. He asked many times. SHE HAS NO PHONE. THE CARE CENTRE DOES NOT EVEN ALLOW USE OF THEIR PSTN PHONE. SHE HAS DEMENTIA. I HAVE EPG OVER HER. Despite my varied attempts to have him provide me with an email address to which I could send a copy of the EPG, he persisted in suggesting someone just phone Betty. No interest in listening to the unusal nature of my situation. . Veejay had no interest in helping me. Why couldn't Veejay have just provided the NP code? The "YES" slogan at Optus is a mirage.
Horrible website and app
I am with Optus since June 2021. It's horrible. Website don't work or super slow. I feel like it's 90s when I try to log into my account. The app always says it can't be used. So stupid. You can't view your bills , or why you getting over charged. We had a contract $60 a month for me and my husband but getting charged 145 a month for some reason.
Optus phones are rubbish with no customer back up
Brought an Optus phone. It started blacking out and was under warranty. 2.5 hrs on the phone only to be abused. 6 staff helped me lol. Was told 3 got spoken 2 and guess what. Yep still not resolved. I’ve got all correspondence and will take this further. Do not buy Optus phones. No support. The even gave me the address for the warehouse. I used to live there and it’s a residential address. Contact me if you need the warehouse address or any more info
The worst network
The app is terrible, it hardly works. Just to recharge without auto debit is a mission. The system is so slow. If Ur in a rush or speed is important I would not recommend. I regret changing from voda to Optus. Complete rubbish network. Don't waste Ur time
Purchased a prepaid service while on holidays in January for temporary use as my service didn’t work in the area.It took 6 months and so many calls to stop them debiting my credit card and they knew I wasn’t using their services.After finally getting somewhere with their complaints department they refused me a refund and closed my case.I didn’t even bother trying to get the money back I was just thankful they finally stopped debiting my card.
Nothing works, nobody knows why.
I signed up for a pre-paid plan, but is having trouble downloading the eSIM hard. I called, messaged, nobody knows what is going on. They keep transferring between different departments, but nobody knows what is going on, and nobody is willing to help. This is ridiculous! Optus should just shut their doors, and stop wasting people's time.
Credit lasts ages
Optus pre paid credit lasts a long time because you never get any reception anywhere.
I never experience any dropouts but one time last week I had a drop in but not long enough to send a text. It was actually faster to write my message on a piece of paper, eat it and crap it in the recipient's front lawn.
NOTHING BUT A NIGHTMARE
I bought a new $150 365 day prepaid SIM for my existing Optus number, however I had made a mistake and asked for a refund - which they said they would do. Then I changed the plan on the app to $180 for 365 days prepaid (because the previous SIM was for new customers only).
When I looked at my credit card statement, not only was $150 not refunded, they charged me $180 four times!
I've called customer service and I've gotten mixed responses, some were super rude. When on chat, every one says that 'it's not their area of expertise'. Then they try...
-5 stars if possible
Bought a second Sim for OPTUS in the belief that I have good reception given their tower (rural) is closer to my place. Frequently received marketing material after activation with prompts for deals if recharged by then and then or free data if replied withing 24 hours. Nothing ever arrived even they had confirmed by text. Optus is basically a dishonest provider with a Network that is even worse in rural areas than Telstra.
Shocking network and even worse "customer service".
Fortnightly network outages for about a week each, for months which necessitated a second Telstra phone so I work. Optus finally admitted no fix in sight. Refused to refund. TIO no help either. I wouldnt go near either of them again.
I thought I would try optus first when filling out details of account the software collapsed and info gone second when i put in optus sim on my 4g phone it gets only 3g - then begins the nightmare - 4 days of utter frustration messaging 3 different optus help staff - first one no help at all the second one we do a few tests - put a different sim in from another comp and up comes 4 g - so the optus sim is the problem - although myname address and postcode is all over the forms all three optus staff began checking 4 g on another address in anoth...er state which cause hours of wasted time on phone hours for me trying to see if problem was in settings and also contacting the seller - eventually it is referred up to their so called experts - i get robo text saying looking into it but you cannot reply - is says go to account cases for update again there is blannk for update and no way to contact - it has gone into a black hole - one person was trying to contact me on the ph that has the bad sim when i gave my email and good ph no - the call came from oseas and voice mail was left which i couldnt understand - probably swaheli i think - so i get back to meessages again and spend anothe hour going thu all the crap - she is going to fix it - but again nothing - I have a new mob ph that is locked into crappy optus 3 g and probably ruined by all the stuffing around i have had to do. end of story - do not go near optus - they are third rate supplier and a zilch rated customer service - it is non existent - if you want a truck load of headaches and bone shattering frustration then try them but you will need a doctor nearby. m heffernan
I bought a phone through OPTUS and I paid it in full but it came locked
Its been over a month that I bought a phone through OPTUS, I paid for it in full and I have tried contacting them several times and every time they either hang up on me or they say I will receive a message including unlock code from them (It hasn't happened yet after a month)
Biggest mistake ever
After my marriage which was my first biggest mistake in life, switching from Telstra to Optus after 10 years was the second one. Look forward going back to Telstra once this nightmare is over.
No proper coverage, internet quality is horrible, and the calls cut in and out.
Customer Support, what support?
I had recently purchased an Optus prepaid mobile broadband, I cannot use the app without confirming a 6 digit pin which had been sent to the wifi device, which I cannot access the (SMS) message to. Tried calling the helpline and they are closed, called up the store where I had bought the device gave me a different number, which yielded the same result (closed!). Then I had attempted to get onto the live chat line to have a conversation with a bot! I have entered my details on their web-form via the chat window to have someone contact me back on...the number which belongs to the wifi broadband device. What happened to good old customer service? Terrible experience, we are all use to bad service with Telstra since the Covid19 restrictions, but this from Optus is disappointing! All I want is to monitor my internet usage!!!
Questions & Answers
i want to activate my new phone with my old number
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