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Optus Mobile

Optus Mobile

1.3 from 3,245 reviews · View Statistics
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Blake
Blake
  • 3 reviews

Horrible service

published

I have been with optus for years, network coverage is absolutely shocking and the plans are over priced. I've been sucked in many times with them promising better though have never delivered.

There was a debt which I owed and paid. Shortly after i started recieving calls from debt collection agencies claiming I owed money to optus. I sorted it out with a resolution officer, yet I'm still getting phone calls and constantly getting harrassed. I would not recommend the service to anyone. I wish I could rate them zero stars.

Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$106.00
Included Data per Month16 GB

Free Galaxy Watch 4

published

Optus promises a free Galaxy watch 4 if you purchase the new Galaxy Fold 3 with their plan which is $55, what they won't tell you is that before you get that watch, they'd make you get another sim plan $10 (with the watch) until your contract ends. which is pretty useless because I just connect my watch to my phone via Bluetooth.

so I just got off with an agent tonight saying, that the other agent didnt inform me I need to get the $10 plan otherwise i wont get the (FREE WATCH). not so free anymore.

Local Reception
4/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$55.00
Included Data per Month79 GB
Huss
HussVictoria

Very bad service

published

Very bad customer service. Stay away from Optus because they don’t solve anything and just steal money from everyone and they don’t have good WiFi reception. It’s been months and until now I’ve asked them to help me with the bad reception I am experiencing and they haven’t done anything. They are very rude and this is my last time with Optus.

Value for Money
1/5
Customer Service
1/5
Incentivised Review No
Plan TypePost-Paid with Phone

ABSOLUTELY TERRIBLE

published

I have been an Optus customer for so many years and until this year I didnt have any major issues. Though in August 21, I had a query which has taken 6 different agents and numerous phone calls and messages to try to resolve my query. Then I find out today 13/9/21, that it still hasnt been fixed, so yet again I contact Optus and hopefully this will be the last time, as I was advised that notes where added however they didnt make the relevant changes.
So I am VERY DISAPPOINTED and VERY FRUSTRATED. I will not recommend Optus to any of my family and friends and I will be leaving Optus as soon as possible.

Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
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Maddy
Maddy
  • 3 reviews
  • 12 likes

Phone sent for repairs, returned with the same issue after 4 weeks.

published
Value for Money
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Maddy
Maddy
OfOptus
OfOptusSydney, NSW

Optus are channeling The Handmaids Tale

published
Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$55.00
Included Data per Month20 GB

The most frustrating experience I ever had

published
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone

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Koray
KoraySydney, NSW

HORRIBLE EXPERIANCE

published
Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$88.00
Included Data per Month150 GB
Mathew O.
Mathew O.Central Highlands and Goldfields, VIC

Terrible customer service

published
Value for Money
3/5
Customer Service
1/5
Local Reception
3/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$0.00
Mobile Phone Service Providers

Find out how Optus Mobile compares to other Mobile Phone Service Providers

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Aussiegirl
AussiegirlSydney, NSW
  • 14 reviews
  • 10 likes
  • Verified

I've been ripped off and scammed.

published
Value for Money
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$79.68
Included Data per Month20 GB
Aussiegirl
Aussiegirl

I would rate 0 if I could

published
Customer Service
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Alan
AlanGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 8 likes

Do Not Go With Optus!

published
Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$45.00
Included Data per Month18 GB
Mobile Phone Service Providers

Find out how Optus Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

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a.bett
a.bettSydney, NSW

If I could give negative stars, I would!

published
Value for Money
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$130.00
Included Data per Month500 GB
CCL
CCLSydney, NSW

Useless

published
Incentivised Review No
Plan TypePost-Paid with Phone
JLN94
JLN94Metropolitan Adelaide, SA

Can’t Activate Esim

published
Value for Money
1/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$110.00
Included Data per Month80 GB
Page 1 of 10

Questions & Answers

Eileen C.
Eileen C.asked

i want to activate my new phone with my old number

No answers
Ron Ezard
Ron Ezardasked

Does Optus offer a cooling off period for mobile plans sold?

No answers
David
Davidasked

Why does my phone not show people are ringing me until after they have finished ringing?

No answers
See all Optus Mobile questions

Get an answer from our members

Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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