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Optus Mobile

Optus Mobile (page 2 of 10)

1.3 from 3,245 reviews · View Statistics
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T L.
T L.
  • 3 reviews
  • 2 likes

5g home internet and month to month Sim plan

published

Ordered a 5g home internet with Optus and they provided a promotion that I can port my mobile numbers over on a month to month Sim plan for 50% off the plan for 12 months. However, I have 30 days to port my numbers over from the day I received the 5g home internet. Well played Optus, when I initiated the port I hear nothing back from Optus. When I then call Optus they said the port didn't go through. I then have to provide all the documents again and again. The 30 days are almost up and it's unlikely the port will not be done by then leaving me to lose the 50% promotion. Well played Optus. Well played

Value for Money
1/5
Customer Service
1/5
B Hatch
B HatchMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Minus 0 would be appropriate

published

I approached a large retail outlet to purchase a new phone ( i was with Telstra) and told I could get a $600 gift card if I signed a 2 year contract with Optus. BIG MISTAKE!! I attended an Optus outlet at TTP to be served by the rudest dismissive woman I have ever met, who told me she had sorted the problem. She hadn't. To top that off, we went back and was told by another chap that "they only sold the stuff and didn't know how to use it!!" I have made a couple of further attempts to contact them on the net etc but bloody useless! I cannot believe that a company can be so inefficient and non caring of their customers. My advice, DON'T GO OPTUS!!!

Value for Money
1/5
Customer Service
1/5

I would rate 0 if I could

published
Customer Service
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Michael
MichaelStrathfield
  • 14 reviews
  • 7 likes

Crooks

published

Purchased a prepaid service while on holidays in January for temporary use as my service didn’t work in the area.It took 6 months and so many calls to stop them debiting my credit card and they knew I wasn’t using their services.After finally getting somewhere with their complaints department they refused me a refund and closed my case.I didn’t even bother trying to get the money back I was just thankful they finally stopped debiting my card.

Value for Money
1/5
Customer Service
1/5
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edwin c.
edwin c.Sydney, NSW
  • 2 reviews
  • 1 like

Bad customer service (no accountability)

published
Value for Money
1/5
Customer Service
1/5
peter
peterCentral Highlands and Goldfields, VIC
  • 8 reviews
  • 8 likes

Terrible

published

Constant problems with internet service here in Gladstone Qld, always told the same garbage that nothing is wrong with the towers. It's always do a phone reset or must be the Sim at fault and technical help is a joke unless you fluke someone that knows anything other than giving lip service, it's obvious Optus has oversold their service and the bucket is empty so everyone suffers except for themselves.

Customer Service
1/5
Local Reception
2/5
Alan
AlanGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 8 likes

Do Not Go With Optus!

published
Value for Money
1/5
Customer Service
1/5

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Jeremy
Jeremy
  • 2 reviews
  • 2 likes

Shocking service

published

I've had to move house twice in the last ~6 months. Both times all I had to do was shift my existing Optus service to the new address. Both times it took multiple days and literally hours on their hopeless customer support chat. The most recent time I was so frustrated I cancelled my account and joined Aussie Broadband. It took 1 hour from initial call to working internet for them to get my account up. Don't go with Optus.

Value for Money
1/5
Customer Service
1/5
Incentivised Review No
amrak
amrakSydney
  • 22 reviews
  • 18 likes

Nothing works, nobody knows why.

published

I signed up for a pre-paid plan, but is having trouble downloading the eSIM hard. I called, messaged, nobody knows what is going on. They keep transferring between different departments, but nobody knows what is going on, and nobody is willing to help. This is ridiculous! Optus should just shut their doors, and stop wasting people's time.

Value for Money
1/5
Customer Service
1/5
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Desi
DesiGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Optus is hacked!!!

published

My account was cancelled by optus for no reason! After 5 hours on the phone & app & transferred to over 10 people, the best they can do is 3 days away

Value for Money
1/5
Customer Service
1/5
My Thoughts.
My Thoughts.
  • 95 reviews
  • 47 likes

Appalling Customer Service

published
Incentivised Review No
madcun
madcunAU
  • 2 reviews
  • 2 likes

Credit lasts ages

published

Optus pre paid credit lasts a long time because you never get any reception anywhere.
I never experience any dropouts but one time last week I had a drop in but not long enough to send a text. It was actually faster to write my message on a piece of paper, eat it and crap it in the recipient's front lawn.

Value for Money
1/5
Customer Service
1/5
Mobile Phone Service Providers

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Lucy
Lucy
  • 4 reviews
  • 1 like

Awful

published

barely write reviews but had no other choice was old customer on of for many years,
annoyed just tried find out about simple order what is happened with that for heavens sake,
I have great patience and understanding in life can tolerate lot but save your nerves and health as these guys do not care about customers at all.

Value for Money
1/5
Customer Service
1/5
Wazza D.
Wazza D.Hunter Region, NSW
  • 5 reviews
  • 1 like

Perfect example of clusterf..k

published

It started off ok with the telesales team and then fell off a cliff.
Wanted to transfer service from telstra as optus deal was much better and telstra didn't want to entertain any discounts or incentive to keep me.
What should have been a simple port of 2 services and 2 sim cards to 2 address ended in 2 sim cards to one address and one phone with no service.
After many online and telephone conversations with many different and conflicting opinions and advice, I am totally convinced that employees just make up stuff and no one knows what optus can and cannot do.
This goes down as one of those things that really should be simple and easy but then you wish you hadn't done.

Value for Money
1/5
Customer Service
1/5
dada t.
dada t.
  • 2 reviews
  • 3 likes

Scammer

published

A lot of hidden cost. I live in prahran but have to be in the balcony to get OK reception. The salesperson at the branch never listen to what customer need only tried to push to get more money as much as possible what a scammer!! I have to called multiple platforms/and a lot of staffs to cancel all hidden cost and contract that their tried to tricke me...AVOID AVOID AVOID

Value for Money
2/5
Customer Service
1/5
Paul
PaulSydney Surrounds, NSW
  • 2 reviews
  • 4 likes

The Optus System

published
Incentivised Review No
Debbie Whalley
Debbie Whalley
  • 2 reviews
  • 1 like

Optus Springwood Qld - Shameful lack of support for the elderly

published
Customer Service
1/5
Incentivised Review No
a.bett
a.bettSydney, NSW

If I could give negative stars, I would!

published
Value for Money
1/5
Customer Service
1/5

Useless

published

Really bad customer service. I was a loyal customer and I asked to go back to my older plan and the girl on chat was rude and said that she couldn't do anything about it and I should find a different provider.No reception at all . Never going back.

Incentivised Review No
Matt
MattGreater Melbourne (Metropolitan), VIC

Horrible service.

published

Billing is an absolute nightmare with these guys. Random overcharges, incorrect billing etc. Really sad. Don't go with these guys, just go with Telstra and save yourself some headache. Don't recommend.

Incentivised Review No
CCL
CCLSydney, NSW

Useless

published
Incentivised Review No
Plan TypePost-Paid with Phone
Ragnar
RagnarSydney, NSW
  • 4 reviews
  • 8 likes

Optus coverage maps are wishful fantasy

published
Value for Money
1/5
Customer Service
2/5
JLN94
JLN94Metropolitan Adelaide, SA

Can’t Activate Esim

published
Value for Money
1/5
Customer Service
1/5
M lewin
M lewinSouth East Queensland, QLD

Incapable to help during lockdown!

published

I spoke to 3 staff members on the phone today who passed me onto another staff member because my date of birth was incorrectly put into the system by an optus staff member. In the end i was put through to a staff member who i explained three times, that i needed my date of birth change so a current purchase id made would go though. Frustrating. They caused the problem and they will not fix something so simple! Your system and training needs urgent attention and changes.

Customer Service
1/5
Incentivised Review No
AKL
AKLGreater Melbourne (Outer), VIC

NOTHING BUT A NIGHTMARE

published
Customer Service
1/5
Transparency
1/5
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