Mobile service is fine, but App and background needs work
Coverage is certainly better than Vodafone, and in general the coverage doesn't drop out around building etc. Download speeds are reasonable. The app that Optus supply is useless and infuriating. I live in a regional area and drive rurally, and talk standard is fine, and phone can receive data in many remote areas. Plans seem OK. 30gb for $35
Mobile and NBN service is good, but user interface worst ever
I've been with Optus for 18 years, with mobile, home phone and internet services (initially cable broadband, now FTTC NBN). The actual phone and internet service is pretty good and is well priced for what you get, but their online interface is terrible. Webmail and MyAccount pages load excruciatingly slowly or simply freeze, and although the bills sent by mail/email are accurate the information on MyAccount has sometimes claimed that I owe hundreds of dollars or that my payments are months overdue. Optus has on occasion arbitrarily changed my i...nfo to incorrect details (eg when I contracted to a new business mobile plan, Optus changed the trading name which I'd been using for the past 17 years to a previous one which had been deregistered 2 years prior, and then said they did not have the capability to change it back and that my best option was to simply switch to a similarly priced personal mobile plan). Functionality to manage your account online has been progressively stripped away over the years eg you can no longer add/edit/delete secondary usernames and email accounts online as you used to be able to do, but have to get this done manually over the phone by a customer service rep. The staff are helpful and I've always been able to get problems resolved, but it's bizarre and ridiculous that an internet service provider has to resort to providing manual work-arounds instead of having everything set up for customers to self-manage online.
Insurance Claim: slow to initiate process, but fast turnaround
After relying on Telstra's 'Stay Connected' insurance I was unpleasantly surprised with Optus' processes. No temporary device while the insured device is assessed ("people don't return the devices," was the excuse I was given - but a similar premium is charged) and much longer turnaround.
The Optus website was useless for submitting a claim. I had to speak with three separate people to confirm the claim and arrange a parcel to be sent. It took over a week for the third person (from the Claims department) to call me to confirm details and arran...ge the parcel. However, once I had sent the phone in line with the instructions, a replacement (as-new refurbished device) was received within the same week. So I have no issues with StarTrack or the 'device assessment' part of the process.
It has increased in efficiency and chat online helps with emergency or needing an extension but the wait with technical support is always horrible to deal with and they read a.script
Better than nbn during the home schooling logjam
I have nbn (Belong), an Optus card in my iPad and an Optus card in a mobile broadband modem (Optus). I got the nbn because the 4G was so slow, but nbn has only worked well one week in the last four! Most of the time it hasn’t worked at all, in fact the Optus 4G devices worked more often. Last week I did speed tests on my iPad and the Optus modem because I thought the modem was slower than the iPad: I was right! Speeds on the iPad varied from 3 to 7 Mbps. The modem’s speeds were from 0.44 to 3 Mbps! I’m typing this on the iPad because the nbn ha...sn’t worked for 3 days. Many telcos are being savaged on this website recently, it’s not a coincidence: it’s all those school kids and people working from home overloading the internet. No-one seems to be reporting about this problem in the mass media! Everyone assumes it’s just their own telco, but it isn’t.
Used for 2 years, not bad, but can be better
I have been using Optus for nearly 2 years. At first, I had a 12 months mobile plan ($35 for 15GB). This year, I extended the mobile plan contract with $35 for 30GB and had a 12 months mobile broadband plan ( $80 for 500GB).
Mobile Plan: It was good last year. very smooth, fast and good coverage. BUT, this year is very bad ... often having very slow connections or even cannot connect to the internet...
Mobile Broadband: The router sometimes doesn't work properly and the connections will be extremely slow. I have to restart the router and the ...connection will become fine. Same as the mobile network, it is often to have slow connections. Sometimes, I have very slow connections in midnights... I can't even connect to youtube... (the coverage of my house was shown as full marks in Optus website)
It will do for now.
Managed to get a deal through Optus of 80gb allowance for $42 per month. This is done through my mobile phone. Unlimited txt and phone calls etc.
I can run all our units (pc, smart tv and tablet and more!} via hotspot.
Signal been somewhat horrible of late but it can stream Stan or Amazon video pretty well on HD.
Haven't tried 4k though.
Customer service is not very helpful, very similar to Aus Post with the copy and paste thing.
I honestly cannot think of an alternative provider.
Unable to get calls at home.
I have trouble getting mobile calls inside and around my home in Murrumbeena. Scott the tech expert called me and after explaining my dilemma replied by saying because I have a colour bond roof I would continue to have poor reception. Have you ever heard such crap. My wife and daughter are with Vodafone and get calls under the same colour bond roof. Now have a battle getting out of my contract.
Optus Morley Galleria
Switched over to Optus from Telstra for my business phone after a bad experience. Was served by a very pleasant and helpful guy who handled everything perfectly. I would have given him a 5 star rating if it wasn't for one of his coworkers.
I'm not sure if the person who served me was new on the job because there was one of his colleagues (who had a tree tattooed on his forearm) seemed to be ghosting him. I understand that, but he spent the whole time looking surly, glaring at me and everyone else. Even when I was left alone with him he just sa...
Expensive but good inclusions
I got one of the highest plan when it was on 20% promo and this includes unlimited international calls and data. Overall network coverage is average. Occasional drop offs during night time during peak hours. Not issues with roaming at all though.
Good phone service, terrible customer service!
When it works - great. Decent reception, decent bundle deals - all good.
When you have an issue - bad luck!
Customer service staff are mostly overseas and care very little. Had several people make promises and never follow through and do best to hide their tracks.
optus and internet payments
optus has generally been a great phone , internet provider at late in armidale nsw 2350 it is impossible to pay for the phone and internet through the online server with multiple drop outs and computer lock ups at home where the internet is unavailable
after talking to the armidale optus store group they have stated the optus internet site has never worked correctly since updating the areas soft ware
were great now moved to a different area (50mins from Melbourne CBD) and my reception is terrible. When I go into the supermarket here I literally do not get and reception at all. I run a business from home so it can be quite annoying when I have to walk outside so they can hear me. I will say that Optus Insurance is fantastic. after losing my phone completely in the ocean they processed my claim very quickly and I got a brand new phone within the same week.
Not perfect but I think a 'tinch' better than the others.
I've been with Optus mobile now for 8 years & I currently have 2 mobile contracts with Optus. Melb coverage is pretty good for calls. Download-Upload speeds are very slow. I have always assumed Optus's profits are increased by them providing a slower data speed.
One star off for data speeds.
One star off for not employing locals to provide after sales support in this country. (I haven't needed to have contact with support staff for over 4 yrs & that alone has been so fantastic. I remember years ago when I had to constantly ring Optus & speak to...
Not a great start
I had been with Virgin Mobile for a number of years but now had to choose a new carrier as Optus are shutting down Virgin Mobile. Looked at numerous companies, generally low cost as I am not a big user. Then I cracked the screen of my phone and decided that a new phone was needed (rather than pay almost $300 to replace the screen). Logged in to Virgin account and followed links to an offer from Optus, a Samsung S9 with 30gB of data discounted from $59 pm to $44 pm. Signed up and phone with SIM card delivered no worries. Then I had to go online ...to activate the SIM card. Frustration as I was sent around in circle on the website. Gave up and visited local Optus store where a staff member dialled someone, handed the phone to me and left me to sort things out. Thankfully things were and SIM card was activated. Number was ported fairly promptly. A few days later first bill arrived and it was for $59. So started a Live Chat which was going nowhere. I was wrong according to them when I most definitely was not. Threatened to contact Telecommunication Ombudsman. Got "escalated" to someone else. Still told I had it wrong, in different words. And the discounted deal was no longer showing on website and supposedly marketing had no record of it ever existing. Then I found the email showing total cost over 24 months of $1056 and monthly cost of $44. I was told I still had to pay $59 but would be credited with $15 the next month meaning I would pay $29 for that month. Well let's hope so.
Questions & Answers
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