1 photo
Optus Mobile

Optus Mobile

1.3 from 3,243 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Optus? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
ConcernedMelbourne
ConcernedMelbourneMelbourne
  • 2 reviews
  • 2 likes

Customer service is a nightmare

published

Trying to change the name on a mobile number for a small business, I have so far been transferred 4 times and had to redial three times. I've spoken to four different people in different teams, 45 minutes into the exercise I am still trying to get to the right people to speak to about the transfer. Let alone raise the request.

I want add any subjective terms, you can make up your own mind on the above.

Value for Money
3/5
Customer Service
1/5
Tim
TimRichmond-Tweed, NSW
  • 2 reviews

Horrible Customer Service

published

Coverage and speed are actually pretty decent in my area. The trouble starts when you need to interact with Optus in any way. Extremely unhelpful call centre staff who transfer you straight to a dial tone. Time to give another telco a go for me. Even a Optus reseller has to be better

Value for Money
1/5
Customer Service
1/5
Shellie
ShellieHunter Region, NSW
  • 4 reviews
  • 2 likes

Optus Sucks

published
Value for Money
1/5
Local Reception
1/5

Worst customer service

published

Wanted a new phone, say I have bad credit due to previous account closure and I tried to explain but useless lazy sales team say wait 3 months I am like what the F. I was forced to close my account which has nothing to do with me. Previously someone breached the security to get into my account and ordered few phones under my name, which I have no history on Optus messenger but somehow Optus had the history that didn't align with my account history. Entirely Optus should be responsible for their own security breach and what I have gone through was given zero *** and useless customer service. Gain nothing but waste of time and money for being loyal for 7 years. At least make my account clean properly I still have some dirt on my account.

Value for Money
1/5
Customer Service
1/5
Mobile Phone Service Providers

Find out how Optus Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Blake
Blake
  • 3 reviews

Horrible service

published

I have been with optus for years, network coverage is absolutely shocking and the plans are over priced. I've been sucked in many times with them promising better though have never delivered.

There was a debt which I owed and paid. Shortly after i started recieving calls from debt collection agencies claiming I owed money to optus. I sorted it out with a resolution officer, yet I'm still getting phone calls and constantly getting harrassed. I would not recommend the service to anyone. I wish I could rate them zero stars.

Incentivised Review No
Plan TypePost-Paid with Phone

Free Galaxy Watch 4

published

Optus promises a free Galaxy watch 4 if you purchase the new Galaxy Fold 3 with their plan which is $55, what they won't tell you is that before you get that watch, they'd make you get another sim plan $10 (with the watch) until your contract ends. which is pretty useless because I just connect my watch to my phone via Bluetooth.

so I just got off with an agent tonight saying, that the other agent didnt inform me I need to get the $10 plan otherwise i wont get the (FREE WATCH). not so free anymore.

Local Reception
4/5
Transparency
2/5
Huss
HussVictoria

Very bad service

published

Very bad customer service. Stay away from Optus because they don’t solve anything and just steal money from everyone and they don’t have good WiFi reception. It’s been months and until now I’ve asked them to help me with the bad reception I am experiencing and they haven’t done anything. They are very rude and this is my last time with Optus.

Value for Money
1/5
Customer Service
1/5

Related Articles

Previous
Tips for Choosing a Mobile Plan and Service Provider

Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.

Wendy Z.
Wendy Z.21 Feb 2020
tips-for-choosing-a-mobile-plan-and-service-provider
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next

ABSOLUTELY TERRIBLE

published

I have been an Optus customer for so many years and until this year I didnt have any major issues. Though in August 21, I had a query which has taken 6 different agents and numerous phone calls and messages to try to resolve my query. Then I find out today 13/9/21, that it still hasnt been fixed, so yet again I contact Optus and hopefully this will be the last time, as I was advised that notes where added however they didnt make the relevant changes.
So I am VERY DISAPPOINTED and VERY FRUSTRATED. I will not recommend Optus to any of my family and friends and I will be leaving Optus as soon as possible.

Customer Service
1/5
Local Reception
3/5
swampy
swampyPerth, WA

Very Bad Service

published
Customer Service
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Mobile Phone Service Providers

Find out how Optus Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Ruky D.
Ruky D.South East Queensland, QLD
  • 3 reviews

Horrible website and app

published

I am with Optus since June 2021. It's horrible. Website don't work or super slow. I feel like it's 90s when I try to log into my account. The app always says it can't be used. So stupid. You can't view your bills , or why you getting over charged. We had a contract $60 a month for me and my husband but getting charged 145 a month for some reason.

Value for Money
1/5
Customer Service
1/5
Maddy
Maddy
  • 3 reviews
  • 12 likes

Phone sent for repairs, returned with the same issue after 4 weeks.

published
Value for Money
1/5
Customer Service
1/5
Maddy
Maddy

I wanted to move my phone installment plan to another number that I was using.

published

I wanted to move my phone installment plan to another number that i was using. (I have 3 mobile numbers)
told me that its not possible. Highly unflexible for that reason, I pulled out my 2 other mobile numbers from their b*****sh*t services and will not be continuing with them ever again. DO NOT USE THEIR SERVICES.

Customer Service
1/5
Local Reception
1/5
Mobile Phone Service Providers

Find out how Optus Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
OfOptus
OfOptusSydney, NSW

Optus are channeling The Handmaids Tale

published
Value for Money
1/5
Customer Service
1/5
Anabanana
AnabananaSydney, NSW
  • 3 reviews
  • 1 like

Amazingly Bad in 2021

published

I was with virgin snd was forced to go to Optus some years ago. No issues till this year when I decided to buy an apply watch through them. Sales rep told me one thing in phone, contracted me full price for watch and a $10 nbn sim. Ironic as I originally was prompted by an email that said save $190.I should have saved myself the trouble. As soon as I realised I had been mislead I asked to return the watch and they refused! I tried to return the same day it arrived. 2 mths later and contact to TIO they still can’t arrange a return
Worst customer service and case managers doubly incompetent and rude. What a putrid way to treat my situation. I will never recommend Optus mobile to anyone and will be changing providers

Value for Money
1/5
Customer Service
1/5

The most frustrating experience I ever had

published
Customer Service
1/5
Transparency
1/5
Page 1 of 10

Questions & Answers

Eileen C.
Eileen C.asked

i want to activate my new phone with my old number

No answers
Ron Ezard
Ron Ezardasked

Does Optus offer a cooling off period for mobile plans sold?

No answers
David
Davidasked

Why does my phone not show people are ringing me until after they have finished ringing?

No answers
See all Optus Mobile questions

Get an answer from our members

Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
Visit official website

Other Mobile Phone Service Providers

Previous
Moose Mobile

Moose Mobile

4.7
(2,158)
C Mobile

C Mobile

4.6
(279)
Pennytel

Pennytel

4.4
(1,151)
Felix Mobile

Felix Mobile

4.6
(154)
MATE Mobile

MATE Mobile

4.4
(134)
Vaya

Vaya

3.9
(3,065)
Hello Mobile

Hello Mobile

4.1
(137)
Numobile

Numobile

4.3
(4)
Next
See all Mobile Phone Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.