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Optus Mobile

Optus Mobile

1.3 from 3,243 reviews · View Statistics
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Shortyy
ShortyyNew South Wales
  • 2 reviews

Really pathetic effort on their part

published

They will tell you if you can't get a phone and sim plan to go onto a sim only plan for 3 months then go for it again. It's prove you can pay your bills to them despite lower credit scores. Dont bother its a waste of time! I've had a sim only plan for over 3 months paying more then the actual amount due to premium messages (which I'm happy to do) yet they refuse to give me a phone that's 25 a month. I'm on a 55 a month plan paying between 60 and 90 a month yet it's not good enough!
So much for saying Yes

Value for Money
3/5
Customer Service
2/5
Chris C
Chris CGreater Melbourne (Inner), VIC

Terribly slow and unstable connection

published

Mobile speed is terrible. Goes straight into 3G multiple times per day.
Customer service takes forever to get to an issue. It took them 2 days (mind you i had to stay with the chat) to get back with POSSIBLE SUGGESTIONS, not even solutions.
Which did absolute nothing except waste my time. So my unstable and slow connection was not resolved, and they told me there's nothing they can do about it because their network is crowded and asked me to change to another plan as if it was going to give me better connection.

Value for Money
2/5
Customer Service
1/5
foxy 777
foxy 777Sydney, NSW
  • 14 reviews
  • 6 likes

The Optus App Isn't working on my Fone at ALL.

published

Can't see the Billing 4 last month, Can't Tracked my Data USAGE 4 this month. The Optus App have gone on the BLINK AGAIN ESPECIALLY nowadays with So Called Modern Technology??? So what's the Point of having the Optus App on our fone???

Customer Service
2/5
Local Reception
3/5
foxy 777
foxy 777
Rin
RinSydney, NSW
  • 12 reviews

Never had any issues with Optus

published

I live in Sydney and have never had any issues with Optus as a mobile service provider. I have lived in multiple locations around Sydney and never had an issue apart from in Erskineville but everyone has rubbish reception around there. They have always been helpful and polite when I use their customer service chat.

Value for Money
5/5
Customer Service
4/5
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Nick B
Nick BSouth-East, TAS
  • 8 reviews
  • 3 likes

Laughable company

published

Ridiculous prices, even worst customer support and straight up rip offs. Had many problems and would spend hours waiting for someone and when you finally got through they would just send you off to a different person who still couldn’t help! I’m glad I swapped as soon as I could!

Value for Money
2/5
Customer Service
1/5
Claire L.
Claire L.
  • 5 reviews
  • 1 like

Rubbish

published

I had a problem with my SIM for ages. It kept dropping out, so I would lose service for hours. I went to an Optus shop, but unfortunately my SIM was in someone else's name and apparently they needed to be present with photo ID in hand before they could do anything. I even offered to Skype them and have them hold up their ID, but the apathetic sales assistant gave a flat "no." We worked different shifts, so it was borderline impossible for us to find a time at which we could go to a store, but eventually we managed it (by taking the day off). And lo and behold they had switched over to a new system that very morning and couldn't help us!

Value for Money
1/5
Customer Service
1/5
Nickos
Nickos
  • 5 reviews
  • 1 like

Nothing but hassles, dramas and limitations

published
Local Reception
1/5
Transparency
1/5

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Harry S.
Harry S.Greater Melbourne (Inner), VIC
  • 7 reviews
  • 1 like

Seems good to me bordering on excellent

published

Everyone seems to bag on them. I've always had great service, they reduced my plan for being a 2 year customer by $10 a month and doubled data. Waived phone costs when I broke mine. Upgraded a network area after I notified them it was slow. Contact centre friendly and polite.

Maybe read your contract prior to signing up if you're annoyed about cancellation / break costs.

Value for Money
4/5
Customer Service
5/5
Flying Fijian
Flying FijianGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

Very poor service

published

Got my s20 ultra on a 24 month plan 5 months ago. Yesterday the microphone stopped responding. Went into OPTUS outlet on Bourke street where i was told the phone needs to go in for repair. The sad part is they said they dont offer any temporary replacement phone although they continue to charge my plan.

Value for Money
1/5
Customer Service
1/5
Mobile Phone Service Providers

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Tikiii
TikiiiMetropolitan Adelaide, SA
  • 5 reviews
  • 6 likes

Customer service ok - Phone Insurance is a joke.

published

Iv been a customer with Optus for many moons now, i will stay the plan i have is pretty good compare to other providers.

what i don't suggest is purchasing phone insurance unless you love being without a phone for 4 weeks when you come to make a claim.

its been 3 n half wees since i surrender my phone to be repaired, still don't have it back and have been told it could take a further 5-9 business days. would make it a total of 4 and half weeks. Mind you the phone isn't being fixed, infact its been replaced with a refurbished phone. Just unacceptable.

Value for Money
3/5
Customer Service
2/5
Julia Conway
Julia ConwaySouth East Queensland, QLD
  • 2 reviews

Honest Review from Honest Customer

published
Value for Money
5/5
Customer Service
5/5
Ron V
Ron VPerth, WA
  • 6 reviews
  • 2 likes

Like dealing with the amnesiac club

published
Value for Money
2/5
Customer Service
2/5
Mobile Phone Service Providers

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ADg
ADgPerth
  • 20 reviews
  • 9 likes
  • Verified

Customer service

published
Value for Money
3/5
Customer Service
1/5
Richard
RichardMelbourne
  • 5 reviews
  • 3 likes

Changed mind - sentence back phone - still paying for it months later

published

After changing my mind within 24 hours of getting the phone (didnt like it once I could actually hold it) I took it back to Optus and asked to cancel my contract and return to my old one. They accepted and organised for it to be returned. However the warehouse haven't registered the return and I'm not atuck in pergatory with neither the shop or the warehouse knowing what to do and I'm still paying for a phone contract i don't have month later. We try and call but there is always An excuse or issue and they get confused. Very frustrating. Still unresolved.

Customer Service
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
JGood
JGood
  • 3 reviews
  • 1 like

It's great

published

Great plan for me, a bit more expensive than others, but free roaming is very useful. Huge data caps, helpful when NBN goes down.
Coverage can be a bit choppy, also customer service can be hit or miss.

Value for Money
4/5
Customer Service
2/5
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Questions & Answers

Eileen C.
Eileen C.asked

i want to activate my new phone with my old number

No answers
Ron Ezard
Ron Ezardasked

Does Optus offer a cooling off period for mobile plans sold?

No answers
David
Davidasked

Why does my phone not show people are ringing me until after they have finished ringing?

No answers
See all Optus Mobile questions

Get an answer from our members

Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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