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Really pathetic effort on their part
They will tell you if you can't get a phone and sim plan to go onto a sim only plan for 3 months then go for it again. It's prove you can pay your bills to them despite lower credit scores. Dont bother its a waste of time! I've had a sim only plan for over 3 months paying more then the actual amount due to premium messages (which I'm happy to do) yet they refuse to give me a phone that's 25 a month. I'm on a 55 a month plan paying between 60 and 90 a month yet it's not good enough!
So much for saying Yes
Terribly slow and unstable connection
Mobile speed is terrible. Goes straight into 3G multiple times per day.
Customer service takes forever to get to an issue. It took them 2 days (mind you i had to stay with the chat) to get back with POSSIBLE SUGGESTIONS, not even solutions.
Which did absolute nothing except waste my time. So my unstable and slow connection was not resolved, and they told me there's nothing they can do about it because their network is crowded and asked me to change to another plan as if it was going to give me better connection.
The Optus App Isn't working on my Fone at ALL.
Can't see the Billing 4 last month, Can't Tracked my Data USAGE 4 this month. The Optus App have gone on the BLINK AGAIN ESPECIALLY nowadays with So Called Modern Technology??? So what's the Point of having the Optus App on our fone???
Never had any issues with Optus
I live in Sydney and have never had any issues with Optus as a mobile service provider. I have lived in multiple locations around Sydney and never had an issue apart from in Erskineville but everyone has rubbish reception around there. They have always been helpful and polite when I use their customer service chat.
Ridiculous prices, even worst customer support and straight up rip offs. Had many problems and would spend hours waiting for someone and when you finally got through they would just send you off to a different person who still couldn’t help! I’m glad I swapped as soon as I could!
I had a problem with my SIM for ages. It kept dropping out, so I would lose service for hours. I went to an Optus shop, but unfortunately my SIM was in someone else's name and apparently they needed to be present with photo ID in hand before they could do anything. I even offered to Skype them and have them hold up their ID, but the apathetic sales assistant gave a flat "no." We worked different shifts, so it was borderline impossible for us to find a time at which we could go to a store, but eventually we managed it (by taking the day off). And lo and behold they had switched over to a new system that very morning and couldn't help us!
Nothing but hassles, dramas and limitations
I switched my mobile to Optus temporarily. I had nothing but dramas, hassles and limitations on Optus prepaid, and deciding to give them a go was a mistake.
The porting process was quite difficult and confusing. To get started on Optus Flex, I had to talk to someone on live chat to get my number ported across, rather than going online and activating my SIM card by myself. But then the live chat wasn’t working and I couldn’t get through to anyone. I wanted to rip my hair out! Also, there was a delay with porting my number across which meant I w...as without a phone all morning, despite activating my SIM card the night before. Recharging my phone was the next issue once my service was active. For some unknown reason, I couldn’t open the Optus app on my iPhone. Couldn’t recharge it through any other channel. I ended up having to uninstall the app, driving to my boyfriend’s house and standing outside his house using his wifi just to get my phone service recharged. Nope, Optus and their crappy systems didn’t allow me to recharge on the go! Then there were the actual limitations of Optus; no wifi calling, no VoLTE (calls over 3G only), bad voice quality when calling Telstra mobiles, unable to set up a voicemail, reduced coverage and speeds at certain points of interest compared to Telstra. At home I had really bad reception and people complained that they couldn’t hear me properly on the phone. My phone would sit around 1-2 bars of 3G, with my phone rarely getting 4G. I honestly don’t understand why people rave about Optus; they’re honestly nothing special. Optus is terrible and pathetic!! I ended up porting over to Boost Mobile on the Telstra network not even 48 hours after joining Optus. Avoid Optus if you can!!!
Seems good to me bordering on excellent
Everyone seems to bag on them. I've always had great service, they reduced my plan for being a 2 year customer by $10 a month and doubled data. Waived phone costs when I broke mine. Upgraded a network area after I notified them it was slow. Contact centre friendly and polite.
Maybe read your contract prior to signing up if you're annoyed about cancellation / break costs.
Very poor service
Got my s20 ultra on a 24 month plan 5 months ago. Yesterday the microphone stopped responding. Went into OPTUS outlet on Bourke street where i was told the phone needs to go in for repair. The sad part is they said they dont offer any temporary replacement phone although they continue to charge my plan.
Customer service ok - Phone Insurance is a joke.
Iv been a customer with Optus for many moons now, i will stay the plan i have is pretty good compare to other providers.
what i don't suggest is purchasing phone insurance unless you love being without a phone for 4 weeks when you come to make a claim.
its been 3 n half wees since i surrender my phone to be repaired, still don't have it back and have been told it could take a further 5-9 business days. would make it a total of 4 and half weeks. Mind you the phone isn't being fixed, infact its been replaced with a refurbished phone. Just unacceptable.
Honest Review from Honest Customer
Have had a mobile contract, now a prepaid mobile and nbn with optus in Ipswich.
Docked a star for ending a mobile contract as the staff were aggressive in making you choose a postpaid plan which they automatically switch you over to once the mobile contract ends, no way to automatically adjust to prepaid so lost some money manually switching over to prepaid.
+ One star for - best prepaid plan on offer over all the telcos , $180 for unlimited calls, texts, mms, and 60gb over 365 days with bonus 60gb on top added. Mms msgs seem slow to get thr...ough but perfect in every other way. + One star for moving to optus nbn from cable broadband. 3 months free internet!! And speeds as promised, discount given of $10 as have a mobile number with telstra so on 25/50 plan and speeds run constantly around 46mb line speed, only paying $60 (normally $70). + One star for sorting out woeful nbn bad hardware / lines as when it rained the internet cuts out, no joke they called me every day and night and set up the nbn complaint for me and within one week of lodging the complaint the nbn tech came out and refitted existing old nbn tech that was water logged with new hardware that resolved the issue!
Like dealing with the amnesiac club
Being a Virgin Mobile customer Optus invited me to switch to them. I made the application online on the 26th April. A few days later I received an email stating they needed to discuss my order (a simple SIM only plan). When I called the number they couldn't find my order on the system at all, so we went through it all again. The SIM arrived and was supposed to auto-activate but about a week later, as it hadn't activated and I'd heard nothing I contacted OPTUS again. The guy on the phone was apologetic and said he'd fixed everything up and the S...IM will auto-activate within 48 hours. It's now a further 7 days and the SIM has not auto-activated but I just received a message from OPTUS saying that my SIM is ready to be picked up from the warehouse. Not happy.
Network coverage: average (not any better than Vodafone)
Post paid 12mth data plan
Value for money: yeah, could be better.
To deal with customer service is a nightmare. Wait times can be as long as 5-7hrs on the phone to get connected and then since you've waited that long, they disconnect from you.
Good luck trying to get Tech support.
Sales staff are rubbish, ask them a question about a phone or a pocket modem, they have no clue what functions of how it works... Makes me wonder how they sell devices and how many wrong information they have told people.
Staff in most retail are clueless about what devices they have as well....
Changed mind - sentence back phone - still paying for it months later
After changing my mind within 24 hours of getting the phone (didnt like it once I could actually hold it) I took it back to Optus and asked to cancel my contract and return to my old one. They accepted and organised for it to be returned. However the warehouse haven't registered the return and I'm not atuck in pergatory with neither the shop or the warehouse knowing what to do and I'm still paying for a phone contract i don't have month later. We try and call but there is always An excuse or issue and they get confused. Very frustrating. Still unresolved.
Great plan for me, a bit more expensive than others, but free roaming is very useful. Huge data caps, helpful when NBN goes down.
Coverage can be a bit choppy, also customer service can be hit or miss.
Questions & Answers
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|Category||Mobile Phone Service Providers|
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