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Optus Mobile

Optus Mobile

1.3 from 3,245 reviews · View Statistics
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Reviews

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Rin
RinSydney, NSW
  • 12 reviews

Never had any issues with Optus

published

I live in Sydney and have never had any issues with Optus as a mobile service provider. I have lived in multiple locations around Sydney and never had an issue apart from in Erskineville but everyone has rubbish reception around there. They have always been helpful and polite when I use their customer service chat.

Value for Money
5/5
Customer Service
4/5
Harry S.
Harry S.Greater Melbourne (Inner), VIC
  • 7 reviews
  • 1 like

Seems good to me bordering on excellent

published

Everyone seems to bag on them. I've always had great service, they reduced my plan for being a 2 year customer by $10 a month and doubled data. Waived phone costs when I broke mine. Upgraded a network area after I notified them it was slow. Contact centre friendly and polite.

Maybe read your contract prior to signing up if you're annoyed about cancellation / break costs.

Value for Money
4/5
Customer Service
5/5
Colin m
Colin m
  • 3 reviews

Mobile service is fine, but App and background needs work

published

Coverage is certainly better than Vodafone, and in general the coverage doesn't drop out around building etc. Download speeds are reasonable. The app that Optus supply is useless and infuriating. I live in a regional area and drive rurally, and talk standard is fine, and phone can receive data in many remote areas. Plans seem OK. 30gb for $35

Value for Money
4/5
Customer Service
1/5
rgonline
rgonline
  • 3 reviews
  • 1 like

Mobile and NBN service is good, but user interface worst ever

published
Value for Money
4/5
Customer Service
3/5
Mobile Phone Service Providers

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Nathan
Nathan
  • 2 reviews

Insurance Claim: slow to initiate process, but fast turnaround

published
Value for Money
2/5
Customer Service
4/5
Rebecca
Rebecca
  • 6 reviews
  • 2 likes

Customer service

published

It has increased in efficiency and chat online helps with emergency or needing an extension but the wait with technical support is always horrible to deal with and they read a.script

Value for Money
3/5
Customer Service
3/5
Julia Conway
Julia ConwaySouth East Queensland, QLD
  • 2 reviews

Honest Review from Honest Customer

published
Value for Money
5/5
Customer Service
5/5

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Daryl S.
Daryl S.Sydney Surrounds, NSW

Better than nbn during the home schooling logjam

published
Value for Money
4/5
Customer Service
4/5
JGood
JGood
  • 3 reviews
  • 1 like

It's great

published

Great plan for me, a bit more expensive than others, but free roaming is very useful. Huge data caps, helpful when NBN goes down.
Coverage can be a bit choppy, also customer service can be hit or miss.

Value for Money
4/5
Customer Service
2/5
Mobile Phone Service Providers

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Glenn M.
Glenn M.
  • 3 reviews
  • 3 likes

Optus is great

published

Great service. recently switched over to a better deal with more data and Optus Sports as a bonus. Havent has an issue with network coverage or any dropouts yet. Been quite pleased with the service im getting.

Value for Money
4/5
Customer Service
4/5
sianne
sianneSouth East Queensland, QLD
  • 9 reviews
  • 4 likes

Peninsula Fair Kippa Ring Qld Branch

published

Great service, happy to help, patient and even helped me set up the phone after spending a week trying to work it out myself. The staff there are a credit to the company.

Value for Money
4/5
Customer Service
5/5
Andrew
AndrewGreater Melbourne (Outer), VIC
  • 7 reviews
  • 2 likes

Good service

published

Great coverage , cheap plans. The Optus app is easy to use. The data download speeds are very high. I love my new phone I got yesterday the day after I ordered it.

Value for Money
4/5
Customer Service
4/5
Mobile Phone Service Providers

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Chole
CholeGreater Melbourne (Outer), VIC

Used for 2 years, not bad, but can be better

published
Value for Money
3/5
Customer Service
4/5
Cisco
CiscoSydney, NSW
  • 60 reviews
  • 26 likes

Great SIM-only plans. Sufficient coverage

published

SIM-only plans are great. I pay $40 (after 20% multi-service discount applied) for 80GB of data and my wife pays $45 for 100GB (again, after discount).

Coverage is excellent, except for some patchy spots on the train between Strathfield and Blacktown, but overall, good value for money. Too bad their mobile phone plans don't come with the same amount of data.

Value for Money
4/5
Local Reception
4/5
JEFF
JEFFNEWCASTLE NSW
  • 10 reviews
  • 1 like

It will do for now.

published

Managed to get a deal through Optus of 80gb allowance for $42 per month. This is done through my mobile phone. Unlimited txt and phone calls etc.
I can run all our units (pc, smart tv and tablet and more!} via hotspot.
Signal been somewhat horrible of late but it can stream Stan or Amazon video pretty well on HD.
Haven't tried 4k though.
Customer service is not very helpful, very similar to Aus Post with the copy and paste thing.
I honestly cannot think of an alternative provider.
Telstra Meh.......

Value for Money
3/5
Customer Service
2/5
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Questions & Answers

Eileen C.
Eileen C.asked

i want to activate my new phone with my old number

No answers
Ron Ezard
Ron Ezardasked

Does Optus offer a cooling off period for mobile plans sold?

No answers
David
Davidasked

Why does my phone not show people are ringing me until after they have finished ringing?

No answers
See all Optus Mobile questions

Get an answer from our members

Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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