Never had any issues with Optus
I live in Sydney and have never had any issues with Optus as a mobile service provider. I have lived in multiple locations around Sydney and never had an issue apart from in Erskineville but everyone has rubbish reception around there. They have always been helpful and polite when I use their customer service chat.
Seems good to me bordering on excellent
Everyone seems to bag on them. I've always had great service, they reduced my plan for being a 2 year customer by $10 a month and doubled data. Waived phone costs when I broke mine. Upgraded a network area after I notified them it was slow. Contact centre friendly and polite.
Maybe read your contract prior to signing up if you're annoyed about cancellation / break costs.
Mobile service is fine, but App and background needs work
Coverage is certainly better than Vodafone, and in general the coverage doesn't drop out around building etc. Download speeds are reasonable. The app that Optus supply is useless and infuriating. I live in a regional area and drive rurally, and talk standard is fine, and phone can receive data in many remote areas. Plans seem OK. 30gb for $35
Mobile and NBN service is good, but user interface worst ever
I've been with Optus for 18 years, with mobile, home phone and internet services (initially cable broadband, now FTTC NBN). The actual phone and internet service is pretty good and is well priced for what you get, but their online interface is terrible. Webmail and MyAccount pages load excruciatingly slowly or simply freeze, and although the bills sent by mail/email are accurate the information on MyAccount has sometimes claimed that I owe hundreds of dollars or that my payments are months overdue. Optus has on occasion arbitrarily changed my i...nfo to incorrect details (eg when I contracted to a new business mobile plan, Optus changed the trading name which I'd been using for the past 17 years to a previous one which had been deregistered 2 years prior, and then said they did not have the capability to change it back and that my best option was to simply switch to a similarly priced personal mobile plan). Functionality to manage your account online has been progressively stripped away over the years eg you can no longer add/edit/delete secondary usernames and email accounts online as you used to be able to do, but have to get this done manually over the phone by a customer service rep. The staff are helpful and I've always been able to get problems resolved, but it's bizarre and ridiculous that an internet service provider has to resort to providing manual work-arounds instead of having everything set up for customers to self-manage online.
Insurance Claim: slow to initiate process, but fast turnaround
After relying on Telstra's 'Stay Connected' insurance I was unpleasantly surprised with Optus' processes. No temporary device while the insured device is assessed ("people don't return the devices," was the excuse I was given - but a similar premium is charged) and much longer turnaround.
The Optus website was useless for submitting a claim. I had to speak with three separate people to confirm the claim and arrange a parcel to be sent. It took over a week for the third person (from the Claims department) to call me to confirm details and arran...ge the parcel. However, once I had sent the phone in line with the instructions, a replacement (as-new refurbished device) was received within the same week. So I have no issues with StarTrack or the 'device assessment' part of the process.
It has increased in efficiency and chat online helps with emergency or needing an extension but the wait with technical support is always horrible to deal with and they read a.script
Honest Review from Honest Customer
Have had a mobile contract, now a prepaid mobile and nbn with optus in Ipswich.
Docked a star for ending a mobile contract as the staff were aggressive in making you choose a postpaid plan which they automatically switch you over to once the mobile contract ends, no way to automatically adjust to prepaid so lost some money manually switching over to prepaid.
+ One star for - best prepaid plan on offer over all the telcos , $180 for unlimited calls, texts, mms, and 60gb over 365 days with bonus 60gb on top added. Mms msgs seem slow to get thr...ough but perfect in every other way. + One star for moving to optus nbn from cable broadband. 3 months free internet!! And speeds as promised, discount given of $10 as have a mobile number with telstra so on 25/50 plan and speeds run constantly around 46mb line speed, only paying $60 (normally $70). + One star for sorting out woeful nbn bad hardware / lines as when it rained the internet cuts out, no joke they called me every day and night and set up the nbn complaint for me and within one week of lodging the complaint the nbn tech came out and refitted existing old nbn tech that was water logged with new hardware that resolved the issue!
Better than nbn during the home schooling logjam
I have nbn (Belong), an Optus card in my iPad and an Optus card in a mobile broadband modem (Optus). I got the nbn because the 4G was so slow, but nbn has only worked well one week in the last four! Most of the time it hasn’t worked at all, in fact the Optus 4G devices worked more often. Last week I did speed tests on my iPad and the Optus modem because I thought the modem was slower than the iPad: I was right! Speeds on the iPad varied from 3 to 7 Mbps. The modem’s speeds were from 0.44 to 3 Mbps! I’m typing this on the iPad because the nbn ha...sn’t worked for 3 days. Many telcos are being savaged on this website recently, it’s not a coincidence: it’s all those school kids and people working from home overloading the internet. No-one seems to be reporting about this problem in the mass media! Everyone assumes it’s just their own telco, but it isn’t.
Great plan for me, a bit more expensive than others, but free roaming is very useful. Huge data caps, helpful when NBN goes down.
Coverage can be a bit choppy, also customer service can be hit or miss.
Optus is great
Great service. recently switched over to a better deal with more data and Optus Sports as a bonus. Havent has an issue with network coverage or any dropouts yet. Been quite pleased with the service im getting.
Peninsula Fair Kippa Ring Qld Branch
Great service, happy to help, patient and even helped me set up the phone after spending a week trying to work it out myself. The staff there are a credit to the company.
Great coverage , cheap plans. The Optus app is easy to use. The data download speeds are very high. I love my new phone I got yesterday the day after I ordered it.
Used for 2 years, not bad, but can be better
I have been using Optus for nearly 2 years. At first, I had a 12 months mobile plan ($35 for 15GB). This year, I extended the mobile plan contract with $35 for 30GB and had a 12 months mobile broadband plan ( $80 for 500GB).
Mobile Plan: It was good last year. very smooth, fast and good coverage. BUT, this year is very bad ... often having very slow connections or even cannot connect to the internet...
Mobile Broadband: The router sometimes doesn't work properly and the connections will be extremely slow. I have to restart the router and the ...connection will become fine. Same as the mobile network, it is often to have slow connections. Sometimes, I have very slow connections in midnights... I can't even connect to youtube... (the coverage of my house was shown as full marks in Optus website)
Great SIM-only plans. Sufficient coverage
SIM-only plans are great. I pay $40 (after 20% multi-service discount applied) for 80GB of data and my wife pays $45 for 100GB (again, after discount).
Coverage is excellent, except for some patchy spots on the train between Strathfield and Blacktown, but overall, good value for money. Too bad their mobile phone plans don't come with the same amount of data.
It will do for now.
Managed to get a deal through Optus of 80gb allowance for $42 per month. This is done through my mobile phone. Unlimited txt and phone calls etc.
I can run all our units (pc, smart tv and tablet and more!} via hotspot.
Signal been somewhat horrible of late but it can stream Stan or Amazon video pretty well on HD.
Haven't tried 4k though.
Customer service is not very helpful, very similar to Aus Post with the copy and paste thing.
I honestly cannot think of an alternative provider.
Questions & Answers
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|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
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