Highly recommend! Reliable, fast. Ericca from customer service is an absolute star! 10/10!
The coverage is great for me! I have never had any issues. They once did maintenance and promptly sent out a portable wifi with 50gb. Fast and effective. Ericca is amazing! They have the best customer support I’ve ever encountered.
24/7 Customer Chat support works very well
There are real customer support people who are available even on Sunday to help with customer questions. My questions on SIM and log-in issues were answered promptly. I also like the month-on-month contracting flexibility of Optus.
Went into Castletown Optus store in Townsville and all my problems vanished.
Now have a smart phone to replace simple big button one, being of vintage stock. (Me) No bother getting into shops, pubs and clubs and my Realme C3 is no bother at all. Lovely staff.
Never had any issues with Optus
I live in Sydney and have never had any issues with Optus as a mobile service provider. I have lived in multiple locations around Sydney and never had an issue apart from in Erskineville but everyone has rubbish reception around there. They have always been helpful and polite when I use their customer service chat.
Great! Happy with it
Great signal so far. No complaints. Good internet speed. Porting over was fast and easy. Customer service rep was competent and courteous. Signed up via Harvey Norman postpaid $65 plan for 24 months.
Got a samsung galaxy watch 3
Got a Samsung galaxy watch 3, on a 36 month plan, from the kippa ring shopping centre, in redcliffe qld. the lady that served us was great. had a sense of humour, was efficient and curtious. happy customer, would go back to that store again. they are happy to answer any questions, and they are just, friendly
Fantastic customer services
Been with Optus for about 3 years now and customer service have been brilliant. I have called them to get a better deal and since there wasn’t a better plan, they just knocked off $10 from my monthly bill - all coz I gave them a call and spoke nicely! Amazing customer service, cannot fault them!
CUSTOMER SERVICE IS AMAZING!!
I can’t believe there are so many bad reviews on here!! I joined Optus around 7 months ago and I’ve found there customer service to be second to none. They went above and beyond to help me, even before I became there customer!! They fullfilled every promise they made when I initially signed up for a sim only contract, they said after paying a couple of bills they would pass me for a handset and they did! I was prepaid Vodafone for years, even postpaid before also, but when I applied they knocked me back although I didn’t have a bad credit ratin...g I just didn’t have enough info from other creditors as I have no credit as such. There customer service was non existent and brutal! They were rude and unprofessional to the extreme!! One guy was working from home and I could hear his kids in background and other ppl talking and when he was rude I got upset he covered phone with his hand and talked in Filipino (I’m not racist my kids are half filo) to other ppl & they start laughing at me! I couldn’t believe what I was hearing. I’ve never experienced that in my life! I had similar experiences 2 more times and then brushed it changing to Optus. Straight away they offer me the SIM card first due to lack of credit info to go on. Then when I paid 2 bills they signed Me up to a plan. When Ive had any problems they’ve helped me in an understanding & caring manner! I was moved by how caring they were about the chronic pain I live with. So I’m confused as to why theres so many negative reviews on here! Not once have I had anything bad to complain about apart from the connection itself, I agree that it should be WAY BETTER!! it’s very hard to connect to my hotspot for some reason! And signal isn’t amazing but it’s enough for me!!
Optus 5g Home Mobile unlimited Internet
After placing a order yesterday the product arrived the next day, i rang optus and promptly got through to tech support to active the sim and asked a few questions.
Amazing service, optus phone support atm is far better than telstra's
Hi, my most recent experience with Mobile and Broadband customer services have been quite fast, friendly and responsive. I find the mobile coverage for our purposes very good as well.
Works well, no problems.
Great coverage, great customer service and fast speeds as well. Great in-building coverage (IBC) and good reception in regional and rural towns. I like having the ability to donate my unused data to those in need.
Seems good to me bordering on excellent
Everyone seems to bag on them. I've always had great service, they reduced my plan for being a 2 year customer by $10 a month and doubled data. Waived phone costs when I broke mine. Upgraded a network area after I notified them it was slow. Contact centre friendly and polite.
Maybe read your contract prior to signing up if you're annoyed about cancellation / break costs.
Been with Optus for many many years and I have never had a problem. Good coverage and good customer service. Download speeds are excellent and I love how I can donate my data. Their app is so easy to use as well. Highly recommend Optus to anyone.
After 6 years with my iPhone 6 I decided it was time for a new one . I got the iPhone 11 and it’s great . Does everything it says . I’m so happy with it . Always reliable and so fast to charge !
Optus are great
metro melb excellent service mobile and broadband, customer for over 10 years no issues ever. Was worried about broadband after reading reviews but l have had a excellent experience and have lots of internet.
Questions & Answers
Does anyone else have network issues inside Southpoint Hillsdale shopping centre particularly at the entrance to Aldi and Chemist Warehouse. Optus blames my "device" says network is good?
Check out the Optus outage site and log an issue
i want to activate my new phone with my old number
Does Optus offer a cooling off period for mobile plans sold?
Get an answer from our members
|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
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