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Optus Mobile

Optus Mobile

1.3 from 3,272 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Kait
KaitSydney, NSW

Highly recommend! Reliable, fast. Ericca from customer service is an absolute star! 10/10!

published

The coverage is great for me! I have never had any issues. They once did maintenance and promptly sent out a portable wifi with 50gb. Fast and effective. Ericca is amazing! They have the best customer support I’ve ever encountered.

Value for Money
5/5
Customer Service
5/5

24/7 Customer Chat support works very well

published

There are real customer support people who are available even on Sunday to help with customer questions. My questions on SIM and log-in issues were answered promptly. I also like the month-on-month contracting flexibility of Optus.

Value for Money
5/5
Customer Service
5/5
Anne
AnneWide Bay-Burnett, QLD
  • 20 reviews
  • 3 likes

Excellent Service

published

Went into Castletown Optus store in Townsville and all my problems vanished.
Now have a smart phone to replace simple big button one, being of vintage stock. (Me) No bother getting into shops, pubs and clubs and my Realme C3 is no bother at all. Lovely staff.

Value for Money
5/5
Customer Service
5/5
Rin
RinSydney, NSW
  • 12 reviews

Never had any issues with Optus

published

I live in Sydney and have never had any issues with Optus as a mobile service provider. I have lived in multiple locations around Sydney and never had an issue apart from in Erskineville but everyone has rubbish reception around there. They have always been helpful and polite when I use their customer service chat.

Value for Money
5/5
Customer Service
4/5
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ILOW
ILOWPerth, WA
  • 4 reviews

Great! Happy with it

published

Great signal so far. No complaints. Good internet speed. Porting over was fast and easy. Customer service rep was competent and courteous. Signed up via Harvey Norman postpaid $65 plan for 24 months.

Value for Money
4/5
Local Reception
5/5
lmax2021
lmax2021South East Queensland, QLD
  • 10 reviews
  • 6 likes

Got a samsung galaxy watch 3

published

Got a Samsung galaxy watch 3, on a 36 month plan, from the kippa ring shopping centre, in redcliffe qld. the lady that served us was great. had a sense of humour, was efficient and curtious. happy customer, would go back to that store again. they are happy to answer any questions, and they are just, friendly

Value for Money
5/5
Customer Service
5/5
Alston Pinto
Alston Pinto
  • 2 reviews

Fantastic customer services

published

Been with Optus for about 3 years now and customer service have been brilliant. I have called them to get a better deal and since there wasn’t a better plan, they just knocked off $10 from my monthly bill - all coz I gave them a call and spoke nicely! Amazing customer service, cannot fault them!

Value for Money
5/5
Customer Service
5/5

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Chantell C.
Chantell C.Sydney, NSW

CUSTOMER SERVICE IS AMAZING!!

published
Value for Money
4/5
Customer Service
5/5
Colwyn C.
Colwyn C.
  • 16 reviews
  • 9 likes

Optus 5g Home Mobile unlimited Internet

published

After placing a order yesterday the product arrived the next day, i rang optus and promptly got through to tech support to active the sim and asked a few questions.
Amazing service, optus phone support atm is far better than telstra's

Value for Money
5/5
Customer Service
5/5
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Tom R.
Tom R.Sydney, NSW

Good service

published

Hi, my most recent experience with Mobile and Broadband customer services have been quite fast, friendly and responsive. I find the mobile coverage for our purposes very good as well.

Value for Money
5/5
Customer Service
5/5
ajordynwolrige
ajordynwolrigeDarling Downs, QLD
  • 4 reviews

Works well, no problems.

published

Great coverage, great customer service and fast speeds as well. Great in-building coverage (IBC) and good reception in regional and rural towns. I like having the ability to donate my unused data to those in need.

Value for Money
4/5
Customer Service
5/5
Harry S.
Harry S.Greater Melbourne (Inner), VIC
  • 7 reviews
  • 1 like

Seems good to me bordering on excellent

published

Everyone seems to bag on them. I've always had great service, they reduced my plan for being a 2 year customer by $10 a month and doubled data. Waived phone costs when I broke mine. Upgraded a network area after I notified them it was slow. Contact centre friendly and polite.

Maybe read your contract prior to signing up if you're annoyed about cancellation / break costs.

Value for Money
4/5
Customer Service
5/5
Mobile Phone Service Providers

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Excellent

published

Been with Optus for many many years and I have never had a problem. Good coverage and good customer service. Download speeds are excellent and I love how I can donate my data. Their app is so easy to use as well. Highly recommend Optus to anyone.

Value for Money
5/5
Customer Service
5/5
Angela L
Angela LMelbourne
  • 14 reviews
  • 7 likes

New phone

published

After 6 years with my iPhone 6 I decided it was time for a new one . I got the iPhone 11 and it’s great . Does everything it says . I’m so happy with it . Always reliable and so fast to charge !

Value for Money
5/5
Customer Service
5/5
c cC
c cC
  • 5 reviews

Optus are great

published

metro melb excellent service mobile and broadband, customer for over 10 years no issues ever. Was worried about broadband after reading reviews but l have had a excellent experience and have lots of internet.

Value for Money
5/5
Customer Service
5/5
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Questions & Answers

Ringwizard
Ringwizardasked

Does anyone else have network issues inside Southpoint Hillsdale shopping centre particularly at the entrance to Aldi and Chemist Warehouse. Optus blames my "device" says network is good?

1 answer
Campo
Campo

Check out the Optus outage site and log an issue

Eileen C.
Eileen C.asked

i want to activate my new phone with my old number

No answers
Ron Ezard
Ron Ezardasked

Does Optus offer a cooling off period for mobile plans sold?

No answers
See all Optus Mobile questions

Get an answer from our members

Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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