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Optus Mobile

Optus Mobile

1.3 from 3,241 reviews · View Statistics
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Reviews

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Rin
RinSydney, NSW
  • 12 reviews

Never had any issues with Optus

published

I live in Sydney and have never had any issues with Optus as a mobile service provider. I have lived in multiple locations around Sydney and never had an issue apart from in Erskineville but everyone has rubbish reception around there. They have always been helpful and polite when I use their customer service chat.

Value for Money
5/5
Customer Service
4/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month40 GB
Cisco
CiscoSydney, NSW
  • 60 reviews
  • 26 likes

Great SIM-only plans. Sufficient coverage

published

SIM-only plans are great. I pay $40 (after 20% multi-service discount applied) for 80GB of data and my wife pays $45 for 100GB (again, after discount).

Coverage is excellent, except for some patchy spots on the train between Strathfield and Blacktown, but overall, good value for money. Too bad their mobile phone plans don't come with the same amount of data.

Value for Money
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$85.00
Included Data per Month180 GB
nturnerphoto
nturnerphotoPerth, WA
  • 9 reviews
  • Verified

Not bad

published

Have been with optus since the beginning of 2019. Reception in Perth seems pretty good, I get a decent signal on the island where I work. There haven't been any major outages in this time either. Pretty happy overall.

Value for Money
3/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month30 GB
Anastasia Pratiwi
Anastasia PratiwiSydney, NSW
  • 8 reviews
  • Verified

Perfect and reliable

published

I have been using Optus since I came here in 2016 and there were no serious issues, only twice dropouts and loss of connectivity. Other than that, the connection is perfect and reliable, has good coverage and speed as well. The bills always come on time and it has some perks before, but I haven't received any good perks recently.

Another good thing is free streaming for Music (Spotify, Apple Music, etc) and Youtube and others, I used it daily and it does give huge impacts (doesn't count toward my data).

Customer service is also fast and responsive. Easy to reach, easy to troubleshoot. Overall satisfied with Optus.

Value for Money
4/5
Customer Service
4/5
Local Reception
5/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$51.00
Included Data per Month23 GB
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AisG23
AisG23Sydney, NSW

Best Value for money

published

Optus are the best value for money out there, it can be frustrating when you need to contact support but for me at least its a very rare occasion and worth the compromise with the savings compared.

Value for Money
5/5
Customer Service
3/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month50 GB
Michael Hardy
Michael HardySouthwest, VIC
  • 2 reviews

Love Optus

published

My network coverage is just so amazing it gets signal where other networks can't receive signal I've experienced no drop outs what so ever and data download speeds are great

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month30 GB

Questions & Answers

Eileen C.
Eileen C.asked

i want to activate my new phone with my old number

No answers
Ron Ezard
Ron Ezardasked

Does Optus offer a cooling off period for mobile plans sold?

No answers
David
Davidasked

Why does my phone not show people are ringing me until after they have finished ringing?

No answers
See all Optus Mobile questions

Get an answer from our members

Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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