Great mobile service, but customer support can be hit or miss
I have been using optus for a few years now and I'd like to share my thoughts on the company and service provider. My decision to switch to optus came from optus' big data inclusions in byod plans that supported free unlimited music streaming from spotify and google play music (amongst others but those two are the only ones I've used on a regular basis). Pair that with student plan fee discount and you've got yourself a pretty decent deal if you're an avid music streamer like me. My personal experience has been pretty great. I've gotten decent ...4G coverage most places and because I enjoy buying my new flagship phones outright I could fully appreciate the byod plans. My only caveat with choosing optus would be in customer service and dealing with problems that are not very common (ie. problems not part of training i assume). A complication in adding a second service to my name (a very expensive one mind you) had me calling optus service centres seeking help only to be on hold for hours AND be passed around like hot potato amongst different department as they didn't deal with this issue. I've literally been transferred to all sorts of departments only to be told that I will have to call the first department as they don't deal with this at that department and so on. I had to visit a physical optus store to prove my claims that the service centre employees didn't believe. With the store employees agreeing with me and helping me as they tried to navigate the service centres with me. The issue was finally resolved on my 3rd visit to the store. almost an entire week after I first applied for the new service. Optus has provided me excellent value and experience as a service provider. But beware. If you ever get involved in a complication that they are not expecting the customer service over the phone can become nightmarish. Although, with a problem that is very common, they can often provide satisfactory customer service. My opinion of optus as a service provider for my phone is still very high and I'm willing to recommend to others. the customer department is so-so.
Very helpful overseas customer service
After I've been trying to solve the issue on my account apps, finally one of their overseas customer service can help to solved it today. Overall their service is not bad...
Cheap and reliable
I’ve just switched to Optus mobile and so far haven’t had any issues, plus it’s just SO much cheaper than a lot of the competitors.
Good plan great staff anf service. Were honest and outgoing. When we had problems were quick to help out at garden city storee
Reliable and works
I’ve been with Optus mobile for a year and had a very good experience. Coverage is good even in a green fields housing estate. I recently recontracted for another 12 months and got a cheaper price for more data so very happy. Only negative was the issues with the World Cup on Optus Sport but now with the EPL it has been flawless again.
I really like the deals they offer
In some areas the coverage is alright but as i travel north, 40 mins the courage is awful and i only get 2 bars if im lucky.
I'm on a plan. after i paid off my other phone and had it for a while, i got a sim only plan for $40, which was still unlimited calls and text and gave me 15gb of data. it's a great value.
Their customer service is alright, but it could be better.
Good service, medium-high cost
Reliable network never had an issue, 79 a month for galaxy s7 edge and 3gb of data was quite expensive, moving from postpaid to prepaid was problematic due to having to receive new sim to get prepaid deal.
Great deal - "sneaky service"
I swapped from Virgin Mobile to Optus Mobile due to a great deal to swap as Virgin Mobile is stopping its service. I received from them a deal to go to Optus for $25 a month with 10GB internet, unlimited calls/texts and free streaming of music (e.g. Spotify) and films (e.g. Netflix). Amazing deal!
The activation of my sim went pretty easy, although I had to contact to customer service through chat simply because that's how Optus activates sims. I thought that might be unnecessary, since at Virgin Mobile I simply had to fill in the same detai...ls when I signed up for Virgin, so no customer service help was needed. Anyway, the activation went within a few minutes and the service was excellent: the person I spoke with was very kind and helpful. Very good. The only thing that I find a bit deceiving - and the reason for the missing star - is that I have to activate the free streaming services. Unlike Virgin Mobile, where the free streaming of Spotify was included and automatically activated so there was no chance of receiving unexpected costs or reduce of data- Optus has an activation service. In other words, by accident on the Optus App which I was just scrolling through what was on there, I found the option for Entertainment > Activate certain services. Basically, I used Spotify already and it was being used by my own data simply because I had not activated this service yet. Thankfully, I had not used netflix yet, because I would have lost a lot of data for nothing since these kinds are services are suppose to be included in my data. Furthermore, it takes a few hours for the service to be activated AND I could only activate one service at the time. So, starting with activating my free streaming music service, that took about an hour to be activated, but during this activation, I could not activate the service for free streaming of Netflix. And also Spotify was going to cost me data in the mean time. Once that one was activated, I activated my free streaming of Netflix and after about two hours this was one was ready to use as well. It's a simple process, however, compared to Virgin Mobile I find this kind of service quite deceiving. Before swapping to Optus, this service was one of the reasons to go to Optus: it was very well promoted in the e-mail, it was mentioned by customer service during the transfer to Optus and it is stated in my contract. HOWEVER, until I activate this service - which is not very stated nor mentioned anywhere - I would be paying for this service. Sneaky, sneaky Optus. Other than that, I've been happy with the deal that I got and it all works great so far.
Great service,patience staff and great deals
Staff so helpful . I just signed up for a new plan ..good value for money..new phone and a lot of support on how to set up and transfer everything from my old phone.
I never have an issue with service, only when I go far up bush, do I lose reception, which is to be expected. Plan is postpaid, phone choice is great. Store customer service is great
Good coverage at a great price
Optus has a very responsive customer service team and their coverage is great. Probably the best priced of the big telcos in australia. Value for money.
Hurstville Staff were Fantastic
Left previous carrier due to rude staff and no one knowing what the next person was doing. Staff st Hurstville were fantastic. Gina in particular. Knowledgeable, professional, approachable. Really made the decision to switch a decision I’m happy with.
Optus is a good mobile company
Wen u get behind in ur bil or due date is in between pay days they wil work out a affordable payment arrangement
Good price but some issues with coverage
Good priced services but patchy coverage for the internet in some areas outside of the Sydney metro areas. Unlimited data would be ideal
Data Sim plan
Network coverage is pretty good in the inner west area and I went on a postpaid plan which offered 25% off the bill for the contract period which was pretty good offer on 140gb plan for 12 months.
Reliable Speed with Good Network Coverage in Melbourne + Outer Region
Pretty good network coverage. Much better than Vodafone but trailing behind Telstra mobile.
Postpaid plan is easy to set-up but have to be careful with their Premium SMS service. They will auto subscribe you. Was stung $30 at the first month for MIA Sphere Live but waived off after having a chat with Optus chat online. If unsure about the suspicious fees, show them the link and they will waive the fee no question ask: https://yescrowd.optus.com.au/t5/Mobile/MIA-Sphere-Live/td-p/305854
They maybe a multinational thief (from Singapore) but at least they offer better package than Telstra and Vodafone. You also get Optus Perks, which is nice.
Pretty good for me - but depends on the plan, and your budget
I signed up at the start of 2018 when they offered the $40 plan for $30 per month. This is my first postpaid contract in ages as I’ve been using Telstra prepaid for the last few years, but I was ready for a change.
I’ve found the 4g coverage to be really good, possibly better than Telstra, though I have mainly been around major cities.
The main thing I like are all the perks, such as cheap movie tickets at Hoyt’s, and the fact that it doesn’t use my data when I’m streaming music. The plan includes free streaming with Apple Music, Google...Play, Spotify, Netflix and Stan so I never use all of my data. The only negative experience so far was with my first bill. I was charged an extra $7 but I chatted to someone through the Optus app and they cleared it up quick and got rid of it in no time at all.
Quick to set-up and get going
Network coverage is good, but still falls slightly short from Telstra (even in urban areas). Their shops vary a lot but I had good experience in Chatswood recently and it took less that 15 minutes to set-up a new deal without any problems.
The speed of 4g plus and customer service of optus never let me down
The network reliability is 7/10 the reason being is that the network speed is so fast during the non peak hour but peak hour the speed is compromised. I'm currently having postpaid plan which includes 12 gb internet, unlimited sms, unlimited call, 300 minutes international (which is good for international student) and also data free music streaming service. The plan is $36 per month and I really think the customer service is really good
Good plan for me
We're happy with Optus. We've a shared data plan. My husband has a $30 unlimited calls & texts with 1GB of data (he never uses data). For $50 I get unlimited calls & texts + 5 hours overseas speaking time & 8GB of data. Our data is shared with our desk top computer also so 9GB altogether. I've never used more than 4.5GB per month so more than ample for us. $80 per month total. Beats using home phone + paying for 2 mobiles & computer separately....so much cheaper. If I need customer service I go to our local Optus shop & they ring their support desk in Australia for me. So frustrating trying to talk to overseas but I believe that all the others do also.
This Service Really Works For Me
I have been using an Optus mobile phone plan, $40 for unlimited talk and text and 12GB data for 1 year now and I have found the service to be fantastic. Calls are always clear and crisp and internet usage always quick and seemless. I really can't fault it.
I even set my elderly mother up with the same service but on the $30 prepaid plan. No complaints from her either.
I do most of my dealings with Optus online, so I haven't really needed to contact the call centre, so I can't comment on that end of the service.
We are city dwellers, ...so maybe that accounts for our good fortune with telecommunications. One thing I wish though, is that Optus would match the prices of companies like Coles Mobile and Southern Phone who run on the Optus network anyway. I have been thinking of transferring my mother over to Coles or Southern purely for a cost benefit. For example, she could pay $10 per month with Southern Phone for the same benefit she gets from Optus. But I haven't done this yet because I'm thinking why fix something that isn't broken simply to save a buck. Will ponder it further. **** Update 11/7/18 - I am still with Optus and still loving the service. Since my last review I have moved over to a greater special with Optus: now paying $30 per month, SIM only plan, unlimited talk and text, 15 GB per month. Works for my needs. In my above review, I said I was thinking of signing my elderly mother over to Southern Phone since they were cheaper. I have since moved her over to Southern Phone and she now only pay $9.90 per month in total for telecommunications: SIM only, unlimited talk and text, 1GB per month of data. This is $20 cheaper than she was paying with Optus each month. I sure would have liked Optus to offer a $10 per month plan for the elderly who only need unlimited talk and text and minimal data. But it doesn't matter I guess, because Southern Phone are great.
Good prepaid service.
Good app to see how much data & minutes you have left. Pretty cheap for the amount you get. Great coverage!
Some excellent perks - but 28 day expiry!?!
Un metered spotify is the bomb. Good value on a $30 prepaid. They just need to make the plans a full month not 28 days! I would even go $1 a day!
Service in perth can be spotty but good price
remote and hills area is sometimes hard to get reception but so much cheaper than telstra. cant really complain at $30 a month for unlimited. data is a bit low. customer service is terrible
I have been on a post paid plan with Optus now for a fair while. As far as value for money is concerned, they have been excellent but I buy my handsets outright elsewhere and then put them on a plan which I think gives me better options. I don't have coverage issues where I live and the coverage here in Tasmania has significantly improved over the last number of years and I would rate it now as reasonably good. I tend to do most of my dealings with them online which works for me. I have generous data allowance and add to that that I can stream...Google Music in an unlimited fashion without it counting towards my data limit and added to that, included overseas calls to a number of countries, so all in all, I am a pretty happy camper at this stage with Optus Mobile.
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