I haven't really had a problem with Optus. They have been good to me, they have good deals. Some technical issues with the network need to be addressed. If you rely on WAP browsing or tethering, or if you have an iPhone or other smart phone, Optus is probably not for you. Despite great deals which often include data, the network problems, often slow WAP and service dropout can be annoying.
Great Pre-Paid deals, plenty of offers to choose from. Good coverage.
Occasionally calls drop out with no warning. Call centre reps can often be hard to unde...
optus has always been polite and understanding when problems arise and are quick to get them sorted.Have had credits put on account that have seen me not pay a bill for months and am on a 49cap bill.If in doubt always ask is there a better plan as they are willing to change to suit you..
had a prob with phone they tried very hard to resolve it..but had a lemon and they replaced it no once or twice but three times..in the end the gave me a $1000 replacement nokia and haven't had to ring again..There optus shops service is very friendly and willi...
I pay $30 per month and get $150 in calls to anyone and $150 in text messages to other turbo users. If you recharge on the day before your month is up you can roll over your credits. You also get a bonus each month when you recharge and go on to the optus website to register. The bonus can be extra call money or internet access or extra SMS credit. The turbo charge offer starts at $30 and gives better deals the more you spend.
Optus prepaid turbo charge has saved me about $50 per month on my previous service provider and give bonuses.
It does drop out more than telstra did.
I have been with Optus prepaid, then a contract, (almost the same deal) for 6 years, and they seem great for my usage.
I like the fact that if you recharge mobile or wireless broadband, the day before it is due to run out, credit rolls over to the next month. Great, as long as you remember the date!
I have to say i'm most impressed with Optus. I've never once had a problem with them and i've been a customer for the past 8 years. I only have a mobile prepaid plan but they have been kind enough to keep me on the same deal for the past 8 years...its a bargain! I also really like their text option (70 texts for $10) as i'm a huge texter. Their 'always win' promotion is lots of fun at the moment...although it would be nice if your prize was redeemable (e.g calls) to any mobile service provider rather than juts Optus prepaid.
My prepaid plan
i was inquiring transferring to optus until i found out that i had to use all the bonus cap plan money within a month,as im not a person that rings every one on my mobile averyday there was no way i would have spent all the credit within a month
they have a lot of up to date offers available on the prepaid range which is great if you like to use your mobile alot,also they offer great coverage
the plans they offer for prepaid mobiles are only worth your money if you use your mobile alot because any reaming credit after the preiod in the cap will be forfeited
I was with optus from the first time I got a phone, starting with the $30 turbocharge prepaid (which, back then was $120 of credit/month), moving to a $19 cap plan (including $50 credit/month), then to a $49 cap plan ($300 credit/month) - the cap values have probably changed by now.
Major pluses were good reception almost everywhere, and the yes time, which I'd use every night.
One headaches was changing ownership of the account from my dad to myself. What irritated me most was that there was no cap plan between $19 and $49 - Not handy ...for people using between $100 and $200 of credit per month. Also, I had to pay extra for any (occasional) internet usage since it wasn't included in the cap and it wasn't worth getting a cap package on top for the tiny bit of internet i'd ever use each month. The bundle plans with home and internet were also not very good value. However, I've just changed to the TPG $19.99 cap plan, which provides the same $300 credit to anyone, optus coverage, and yes time, for $30 less a month than I would otherwise pay - sorry optus, no reasons not to switch for me! "Yes" time, great reception, wide range of phones to choose from Terrible value for money caps, data not usually included in cap plans
Optus is great if you use more than one of there services and have family and friends on the same network. When you recharge with 30 dollars or more you get to win some great freebies, which is always good and they come in handy. Calling 5 selected friends or family on the optus network comes out of my time minutes which saves your other credits.
Great provider if you have more than one service connected on the optus network.
Waiting for ever on the phone. Rude technicians they contract. The calls from Indian call centres trying to put you on a mobile plan.
Optus prepaid is good chance to connected with your friend and your family, also it is simple and easy to activated. if you recharge $30 or more you can get prize from optus network. sometime I got $20 more or I win 30 text. in order to connect the internet optus is expensive than the other. is good too be optus pre paid especially for mobile phone. I found the optus prepaid service is very good,unfortunately the staff in optus store is not friendly.
international call is quite cheaper than other
the staff office in optus shop is unfriendly
I was in sydney around townhall station and I had no battery. I went into one of optus outlet hoping to charge the battery but they didn't have the facility. I was surprised because I am from Korea and all Korean mobile company has recharging facility(free or $1 for 20min.) I mentioned Telstra had the facility and the girl from the outlet told me "You should go back for Telstra, then". I was just surprised the fact they didn't provide the service and I didn't really mean to hurt anybody's feeling. I didn't think I was rude to her or anything li...ke that. Maybe it's only that person but I couldn't understand the mindset saying we don't provide that service so go to the other company. Instead suggesting to Optus that providing the service might be a good idead. Same to our wireless internet because it's bundled but seperate bill, I had to call 3times for the first 3 months about the wrong charges so you'd better read the bills and confirm. This one is just a tip for users that 1223(telstra phone directory number) isn't free and isn't included in the cap. Unless it's urgent and you have no other way, don't use it otherwise you get extra charge 45cents per call for that call.(My hubby was calling this number all the time and got $10 plus) International calls aren't included in the cap, either. You get a good reception, friendly customer service and no big home phone bill because you are using mobile phone free calls. $49 cap with $300 worth free call is pretty good deal. Fairly good reception. I like to check my usage on their website so I don't go over the free date allowance. It takes fairly long time to get an operator on the call centre.
Website crashes a lot, especially in 'my accounts' customer service better than vodafone. A bit of a trap if you do not use phone frequently, although some credit bonus does roll over.
Turbo charge great value if you use your phone alot
No cheaper cap plan for light users on pre paid
I like this service but the catch I don't approve of is that they take your bonuses away after a few weeks which is not fair because you will recharge after 2 months anyway! I think optus is the best prepaid service with so many free bonuses!
love the free minutes you get each recharge. optus always win is a great service i won $30 credit, $100 of internet and 60 free sms since i have been with this service.
pricey, minutes go very quickly because i use the phone a lot. calls using free minutes can only be used with optus mobiles only!! credit only lasts 2 months and free bonuses won from always-win only lasts 3 weeks!
I have been on pre-paid for several months because Optus is the service that came with my phone. As long as I don't make many calls I would stick with them because it is easier and haven't had any major issues. It was quick to change my plan when I wanted to but I had no idea that I could get a turbo charge, $120 worth of credit for $30 that was much better value until my sister told me about it, although I asked for this kind of plan when I registered. Always Win offers some good prizes.
Good value plans. Always win gives you something extra e...
I have been with Optus on a mobile contract for about 7 years.
I think Optus have some of the best deals (Telstra are a rort and have very expensive plans with no caps). I currently have a Nokia 6300 (free) on the $49 Cap for 24 months. I used to be on one of the first $49 Cap plans with data/GPRS usage included, and they were happy to re-contract me onto that same plan rather than the new $49 Cap with that not included. I am rapt about that!
I have only had one major hiccup in billing over the years (which did need the influence of the T...IO to sort it out...all over about $130). That is the only drama I have. I live in the rural Victorian area and the coverage is a bit thin in places, but I am happy with that. Ultimately, when I want to make or receive a call I can without trouble. Optus is great value for your buck. Good deals. Good value for money. Service a bit sketchy in rural areas (but no surprise there)
I switched from Telstra to Optus 18 months ago and am kicking myself for not doing it sooner as I save over $100 per month now! The $49 plan I am on offers calls to the value of $240 (approx) which includes SMS and international calls (limited number of countries). As soon as you go over this value, the call costs are pretty steep though. Bravo Optus for bringing some competition into the telecommunications industry. Highly recommended.
Capped mobile phone plans, great coverage (better than Telstra for where we go), easy to read detailed monthly account.
Expensive call rates if you go over your capped value.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.