Disappointed, don't buy York!
Within 12 mth warranty period this treadmill stopped working, waited weeks for tech to attend, who managed to get working & claimed nothing wrong. Couple of months later stopped working (with E-02), but now out of warranty. Tech wasn't sure what was wrong but would order a new computer & new power board, as probably replacing either or both would get it working again. Tech apparently lost my contact details & finally got back to me after 2 mths and replaced power board, during the process tech managed to short out my whole house, smoke coming o...ut of treadmill, so had to replaced with another power board & tech assured me machine is all fixed & running properly, total cost $370. Immediately notice speed is erratic for first 2 - 5mins but settles down. Too nervous to call back tech after above experience. 10 mths later, after 2mins machine shuts down (E-02). New tech attended & says first tech didn't diagnose problem and now needs new power board and new mat ($610). I will be putting out for the rubbish, interestingly for the 2mins it works it now runs backwards. I have rung York & was told the service manager would call me the next day, its been 2 weeks I've heard nothing. Disppointing for a treadmill that is only about 2 1/2 yrs old. Multiple, expensive repair work on machine only about 2 1/2 yrs old
$2000 and the bloody deck cracked.....
...after 13 months of use. Two adults trying to keep fit and it breaks on you. After sales service was horrendous! No way were they going to repair / replace deck without getting more $ from me. This is supposed to be a semi-commercial machine. Got responses like "York is unable to determine the use of the machine and can no more warrant a piece of timber than it can warrant the mat it self".. accusing me of not using machine properly. What was I going to do, jump on it. They had to send service guy to install it as welding was not done correct...ly, got the machine up to 16km/h and mahine shutsdown with the E1 message. I wouldn't buy York purely on their post-sale service. Absolute terrible! Didn't shake when running on it, wide deck After sale sevice is awful. Machine shuts down mid-run, deck cracked.
York - poor quality and reputation
We purchased the York T300+ treadmill with the intent that it would be a robust machine that would last for years with only two family members using it for up to one hour daily. Over the following months, we followed the recommended care and maintenance instructions carefully as per the owner’s manual.
Within seven months, it ceased to work. The circuit board malfunctioned rendering the machine inoperable.
Our gripe is not only that a supposedly sturdy machine with light use broke down completely, but the after sales service from this com...pany is appalling. It was over two weeks before York contacted us after the complaint and it took nine weeks to have the machine repaired, and not by the company, but the part was replaced by the person who sold it to us as an act of goodwill. Now, four months later, the same error has appeared on the display board and it has once again ceased to work. The same problem as before. Once again, the lack of care and communication from the company is found wanting. Three weeks later and we are still waiting for the machine to be repaired.
Do not buy York Fitness Equipment, the brand has very poor customer service they don't deserve your business. The Motor died after 13months aswell, the worst part is customer service post sale,have been waiting 7wks still not fixed! they don't answer the phone its a recorded message or reply to emails so no contact allowed.
Poor quality bad customer service
I would recommend this treadmill. It isn't the most compact of treadmills available on the market but I find it feels like a sturdy, well built machine. It gets used daily by 2 people and remains in good condition (no obvious wear and tear) apart from the one issue as mentioned.
A quality built treadmill. Easy to figure out functions. MP3/Ipod dock a good bonus. Plenty of room for hand weights and water.
Motor died after 13 months (literally burnt) but York eventually came out to our house at no charge and fixed under warranty, no questions asked. I assume a common problem?
Also quite large
Questions & Answers
we have one without the manual does anyone know how the ipod part of it is meant to work? thanks
Where can I buy a power board for York T300 threadmill? A technician quote me $300 for the power board which I reckon it's too expensive. I can be contacted on firstname.lastname@example.org.
I would say your best bet is to contact the company you bought the treadmill from, especially if it is still under their warranty.
If you have no luck with them, Google "treadmill repairs" in your area/state and ask for quotes.
Best of luck.
When I start it it speeds up suddenly then stops and flashes e-02 under the distance sign what does this mean? And how can I fix it?
Contact the company you bought your machine from and explain the problem. With luck, they'll have you (and your machine) up and running again soon.
Failing that, contact York. However, from my own experience, it will take quite some time (and possibly $$) dealing with the manufacturer.
The only other thing I can think of is to enquire at a gym/fitness centre. They might be able to put you in touch with a (hopefully) reputable treadmill repair guy. Good luck :)
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