Fantastic Friendly Service
It was so simple to get a new policy, no press this and press that you speak with a real person!
The team member took the time to explain exactly what the policy entailed and what the fine print meant.
Cannot recommend them enough. We already have two car policies and have now added Business insurance as well.
Excellent customer service
Peter from youi was excellent very patient and willing to answer and clarify all my questions and concerns regarding my new policy. The price was less than other insurers however the premium was higher than others. The reason I insured with youi was because of the easy and user friendly menus and the customer service from Peter.
Public liability and tool insurance
This policy is very good value and was very easy to set up, youi customer service is by far the best I have experienced , I will continue to use them.
Clear Description - Better Price
I've gradually moved a lot of my insurance over to Youi. Now I'm moving my small business insurance as well.
Seems as well as very patient staff who answer all your questions they also offer any available discount on the previous year's premium without needing to ask. That is to say, once a year I ring and check on my cover to be sure of what I'm getting and each time the representative has checked to see if I qualify for any further reduction in premium... not sure if this happens if you don't ring in.
Sometimes I've spent almost an hour on ...the phone asking detailed questions about the PDS and they never seem to be annoyed or in a hurry to get me off the phone. If they don't know that answer they check with the manager or the underwriter and then they call back within 24 hours. Most of all, the prices are really good for what I can see is the same cover as my previous insurer when comparing the PDS documents.
Others marginally cheaper but telephone contact person made the difference
Policy is good value but not the cheapest available.
It was very easy to set up with the help supplied.
Cindy walked me through each step with genuine interest in my situation and plans.
Her advice was sound and logical.
$1200 yearly savings!
Thanks so much, so far my dealings with you have been exceptional and very thorough. I will save $1200 per year on my business insurance for the exact same amount of coverage! I knew I would save money but not that much! Thanks!
Excellent service from Tim. When I called I was immediately put through to the correct place. Very easy process.
The Public Indemnity Policy is good value and was easy to set up. The assiatant I spoke to was helpful and clear. I would reccommend this insurance company. Well done.
Great customer service
How lovely to be spoken to like a real person! Although unsure of whether or not I would take out insurance, your staff member was so helpful I decided to take it out on the spot. I didn't save money because I haven't had this insurance before. But I was so impressed with the detail and care taken to make sure I got the right insurance for my situation and that I got the best value. Thank you!!
Went straight to the best
The Policy we chose is flexible and can change to our needs. As our business grows our policy can be adjusted to suit.
Awesome Customer Service and Unbeatable Policy Pricing
Just had an awesome experience dealing with Youi over the phone, cover was set up within 20 minutes and was given an awesome price! Service from Tom was beyond expectation, was an absolute pleasure dealing with him.
I have been with them for over 2 years now and they provide excellent service.
All the calls are reverted back and when a claim is on they follow up and keep us posted.
Their is no rating system with them after any claim so getting an insurance with another company is also helpful.
Very much satisfied and would highly recommend.
Informative friendly service!
Service was very friendly and genuinely interested in finding the best result for our business. We compared pricing with other companies and Youi were very very competitive as we expected.
Super lovely and super helpful
I spoke to Tom Hayes today about Business Liability Insurance and he was so lovely and helpful. Set up was extremely easy, it was all done for me. I usually dread making calls to insurance companies but Tom was easy to talk to and helped me get the best price for me.
Friendly & Happy Staff
I've just started my own business and was looking for quotes on business insurance. I had no idea what I was looking for or what I needed or what price I should expect to pay. The staff I spoke to (Andrew) was really helpful and didn't make me feel stupid for not understanding the lingo. I had a follow up call from Ben, who made me feel the exact same way and helped me get another quick quote for my Mother for car insurance which other insurers refused to do as I was not her. Bother very kind, attentive and respectful.
The fizz for my biz.
Great service, great product at a great price. Matched my business needs with a good product, all over the phone. Very open and friendly man on the phone. Good skills and lots of knowledge.
Questions & Answers
My Business is abount import Gold Jewellerry and Luxury brandname from Thailand to selling in Australia.
covers the importer’s goods during transit and products liability insurance covers the importer in the event that the goods are found to be faulty or dangerous.
please advise us
Hey Youi representative monitoring this site.
Is it true that Youi New Zealand has been forced to sell off the business because of the criminal convictions Youi was charged for in the courts of NZ. Is it true that Youi New Zealand is being sold to Tower Insurance. Is it true that Youi Australia is to be sold off to IAG Limited ?
do you cover commecial building in which my business is operating?
Get an answer from our members and Youi representatives
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