176 questions from our users
Hey Youi representative monitoring this site.
Is it true that Youi New Zealand has been forced to sell off the business because of the criminal convictions Youi was charged for in the courts of NZ. Is it true that Youi New Zealand is being sold to Tower Insurance. Is it true that Youi Australia is to be sold off to IAG Limited ?
Hi Boris, I'm not associated with YOUi (was just on here checking reviews). Here's an article to answer your questions. https://www.afr.com/companies/financial-services/youi-sells-out-of-stunted-nz-growth-sharpens-aussie-focus-20190924-p52uee
thanks Carolyn. Yes, Youi is selling off. Cheers
Has anyone else noticed that Youi's 5 star reviews are about service at the time of quoting or inception of a policy and 99.7% of reviewers have never reviewed another product ?. There's less than 1% of all reviews relating to a claims experience (which is handled in China and South Africa), however watch that change after submitting this question/comment !. Youi = Fishy !.
I am from South Africa now living in Straya and you can be glad it's handled in South Africa. South Africa has one of the world's most developed financial sectors and a lot of insurance companies in Aussie are actually SA companies. Don't confuse South Africa with Africa mate... huge diffs.
Leon. Your reply does not address the question. Whilst you may still be patriotic towards SA, that does not relate at all towards what Youi gets up to in Australia. Unless you can add a valuable comment, I would suggest you take on board a great saying by Mohammad Ali "its better to keep your mouth shut and appear uneducated, rather than open your mouth and prove that you're uneducated". cheers
YES I have noticed this, they are a dodgy insurance company.. all the reviews are about is saving money, not one comment is about a claim someone has had to make why because they hide it. according to Youi its never their clients fault they are more interested in claiming money of innocent drivers that do the right thing. I'm currently dealing with their corrupt company for a not at fault claim with leaving me no choice but to use my own insurance and be out of pocket because of their corrupt system they use of accusing the other party of at fault regardless of what happened at the scene. all because they have more money.. what a JOKE this company is..... GOOD LUCK TAKING ON AAI
Seems convenient that Youi has an employee write an amazing positive review straight from the advertising spiel to counter a negative review time after time. What do you think ?.
Suddenly two new reviewers (Youi Staff) are calling Youi employees 'ADVISERS". Smells fishy as usual !.
Totally!! See how many reviews the people who write. "i saved $xxx by switching to Youi, and not only that ....." Youi, scam company.
Check out the rating stats graph. 2 stars average for five years in a row, then in less than one year it exponentially jumps to over 4 stars - yes I'm mad....
Yet again being overcharged and no compensation
This is the same response Youi will give you when you try to make an "at fault claim". Avoidance is Youi's way of dealing with anyone trying to get what they paid for or are owed. I think the Royal Commission Inquiry in to Youi for not paying claims should send a message to all potential customers to avoid Youi, but you be the judge. Bye
is your call centre in Australia and please is there a way you can give me a quote online without calling me?
From my experience, Youi has an Australian call centre for SALES and QUOTES, but when you need to CLAIM, you will find your call diverts to South Africa, China, India and so on. Your call will also divert outside Australia after hours. Youi does not do online quotes and will only give you a quote after about 30 - 45 minutes of interrogation over the phone. bye
ok thanks for that
My present insurer gives me a zero excess policy. Can Youi also do this?
Based on Youi's history, Youi can guarantee a ZERO payout on claims.
You may want to try another insurer as Youi is most likely too busy to answer questions because the "Royal Commission Inquiry" is investigating Youi for not paying claims, but you be the judge. bye.
Can I seek confirmation on a few questions I have about Youi's PDS?
We will not pay for any loss, damage or legal liability caused directly or
-18. when the car is being driven by a person who:
• i s under the influence of alcohol and/or a drug and/or any other
• has a blood alcohol level higher than the legal limit;
Does Youi consider influence of alcohol to be anything above 0.00 BAC or only above the legal limit of 0.05?
22. when the car is being used on a permanent or temporary racetrack or raceway, or in a four wheel drive or adventure park
Are public gazetted roads/tracks/4WD trails where the vehicle is legally allowed to be covered on the policy?
26. by the use or application of car parts or accessories which are not recommended or specified by the manufacturer;
If I have a Toyota with, for example, ARB Old Man Emu raised suspension (2" lift which is legal in my state) is Youi's view that because it is not Toyota OEM parts then I am not covered by the insurance policy?
Hi Tim, cheers for your questions.
Regarding alcohol it is the legal limit so if you are a P driver & your limit is zero this is the limit we follow, if you are fully licenced & your limit is 0.05 we follow this.
Public roads are OK as long as it is not classified as a FWD adventure park. Off road is OK as long it's not a 4WD adventure park.
If you have modifications of any sort we need to know about it & we list it, so can add to your vehicle however we only cover for a certain amount of after-market accessories. Cheers & I hope this helps. Koppo
Tim. Considering most National Parks in most states are rated as "Four Wheels drive Parks", you may want to consider another insurer !.
let me know when the insurence is due to renew.thanks
Hi William, I’m happy to help, although I will need to know your policy number. Can you email me on firstname.lastname@example.org with these details & then I’ll let you know? Alternatively, you can give our customer service team a call & they will only be too happy to lend a hand. Cheers Koppo
How much is it to insure my car Honda CRV 2007? I Live in Montmorency Vic 3094 Can I pay monthly?
Our policies are tailored to your individual risk Janine. We ask a few more questions to get a better understanding of this, in order to get the right price. We do offer monthly & annual repayments, so when you’re ready, please feel free to call us on 13 9684. (13 YOUI).
Contact phone number
Apologies for the late response E Lois, you can get us on 13 9684 (13 YOUI). Alternatively, I may be able to help, my direct line is 07) 3852 7868. - Lauren
I have received a letter from a legal firm claiming to represent me on behalf of Youi in an accident that happened over 7 months ago. The other driver was at fault and we have two witnesses that he ran a red light. The claim was paid out over 6 months ago. The letter looks suspicious- they want me to make an appointment to see one their solicitors. I lost about $6000 on the car as it was written off- I am not prepared to lose a days wages to travel to the city. Has anyone ever had this happen??
Hi Jen, check out the legal firm's reputation, get them to Skype with you and do record the meeting. Take a second opinion from another legal firm. Be cautious about fees under all circumstances. Do not commit to any upfront fees or future fees. Find out what will be the final potential outcome and how it would work for you. All the best and good luck.
Thanks for reaching out Jenni. I’d like to look into this further, please forward any policy, claim details to email@example.com & I’ll be in touch to put your mind at ease. Look forward to hearing from you. Robyn.
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