2Youi Car Insurance

Youi Car Insurance (page 2)

 Verifiedyoui.com.au
4.0

7,128 reviews · Statistics

PositivevsNegative
76% · 5,3921,589 · 22%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Claim Resolution Time
  • <1 week (31)
  • 1-2 weeks (18)
  • 2-4 weeks (19)
  • 1-2 months (24)
  • 3+ months (26)
Claim ApprovedYes (95) · No (27)
Value for Money
3.4 (1,035)
Customer Service
3.6 (1,080)
Timeliness
3.4 (779)
Job Satisfaction
3.0 (458)
Transparency
3.4 (927)
Processes claims efficiently
Easy to set up policy
Friendly, informative staff
Best Car Insurance
See the Best Car Insurance in 2024 as rated by Australians on ProductReview.com.au.

Reviews

Youi Car Insurance7,128 reviews
Akram Malik
Akram Malik7 posts
  Third Party Fire & Theft

DECEPTION

I wanted an insurance from RACQ and not from any other and i had put my search for it. Unknown to me Youi came on the top. I was all the time believing that I was getting a quote from RACQ. Youi did not at any time disclose it to me, that they are not RACQ, or represent them and i signed with them for a yearly premium of $488.72. But when I looked at the documents received by email, I discovered the deception, I cancelled the policy, and got the same kind of cover from RACQ for $243. This was dishonest and amounted to "OBTAINING BY DECEPTION" Show details
Nothappy
NothappySAMetropolitan Adelaide, SA
  Comprehensive

Tried to get a quote

They had to ring me and as soon as I asked how much it would cost me per month was told "sorry I can't tell you that" what a stupid company, at least I got quotes online from other companies Show details
It's Me
It's Me3 posts
  Comprehensive
Value for Money
Customer Service
Timeliness
Transparency
honky
honkyAU3 posts
  Comprehensive

Online quote

Likea couple of others I tried to get an online quote for my pending vehicle insurance. I filled in all the boxes etc online and then got a phone call asking me for the same information etc etc so I ended the conversation..what a lot of rigmarole to get a quote
No thanks Show details
Range Telecom
Range TelecomWAPerth, WA5 posts
  Comprehensive
Customer Service
Scott W.
Scott W.
  Comprehensive

Read the fine print else get ripped off

Just cancelled my motor vehicle comprehensive policy as I sold the car as we only need 1 car in the family now. Youi charged $22 cancellation fee. After 7 years of continuous insurance with Youi, loyalty stood for naught.
"Youi stands for You Insured "- until you dispose of the insured asset then "Youi stands for ripped off"
What a bad taste and PR for 22 bucks. Thank Youi, never going near Youi or recommending it again. Show details
Carole B.
Carole B.WAPerth, WA6 posts
  Comprehensive

Good service

I decided to get an alternative quote when my car insurance came up for renewal with a 15% increase. Youi quoted less than I was previously paying with more benefits included so I signed up and have been with them for almost 2 years now. The sales person was very polite and well trained which impressed me. Show details
Sanja
SanjaVICGreater Melbourne (Inner), VIC5 posts
  Car Insurance
Stella
StellaNSWSydney, NSW
  Comprehensive

Customer Service

I would like to appraise Customer Service caller Kora, she had went above and beyond to settle a price that would suit my son and my cover. My son and myself are over the moon with her Customer Service, Highly recommend YOUI and Kora. Show details
Natasha M.
Natasha M.3 posts
  Comprehensive

Incredible experiences and service

I got into an accident last Thursday and put my claim through on the same day. My car was assessed on Friday morning, my excess was waived today and I got a hire car booked in a call shorter than 5 minutes. I have only been with Youi for a couple of months and they have surpassed my expectations at every turn. Every interaction I’ve had with them, from taking up my policy to making my claim, has been a breeze and everyone I have chatted to has been friendly and more than helpful! Show details
Sooty
Sooty2 posts
  Comprehensive

Great Customer Service

I went online to get a comprehensive car insurance quote. It was somewhat tedious, but I received a call from a customer service representative who cleared up all of my questions and was 100% helpful. Could not be happier with the service and quoted price I received. Show details
puiling
puiling15 posts
  Car Insurance

Waste of time with getting an online quote

Spent 20 minutes putting my details in their website for car insurance, a min later a guy with Indian accent called, asking me date of birth and full name. I asked him where are you physically located. He said that he is in South Africa. I told him I had put my details into the youi website. He insisted me to told him my personal details. I wasn't comfortable with that and ended the conversation.

At the end I still had not received a quote, waste of time. Don't know if this is a scam. An Indian guy in South Africa. Not worth the risk. Show details

Lock
LockAdelaide15 posts
  Comprehensive

Aggressive & misleading marketing

Filled in online quote. Already filled in more information than I needed for a competitor. Asks for my phone number for 'verification'. Next page pops up "It's time to talk. We're about to call you with your premium price, and explain the great value you'll get." Guy calls me, asking me more questions. I explain I'm just trying to compare prices, I haven't bought the car yet. He continues on the script "Does the car have damage, when do you want it to start?". Again, I just want a price. He gets it, "Okay I'll send you a link with the price". I receive no link. Aggressive marketing and a waste of time. Show details
Sassan B.
Sassan B.2 posts
  Comprehensive

Great Deal and Friendly Customer Support

I have enquired with Youi after theyve been recommended by a friend. Whilst i second the sentiments of others who may not b happy abt follow up phone calls, i appreciate the time i spent with a Youi rep. We've been able to customise the policy. It wasnt a long phone call. 20mins tops of you have no further questions. Tip: if you sign up on the web best to do it after office hrs, they have reps until evening. The one I spoke to was on shift until 9pm. My work finishes at 8pm. I actually didnt expect a phone call after work.
My policy has road side assist, and price is lower than the my previous insurer without road side assist. Show details
dr.francisvincent
dr.francisvincent2 posts
  Comprehensive

Perfect

Saved 175 dollars per year. Easy to sign up. Should have joined earlier Show details
tron
tronSouth Australia9 posts
  Comprehensive

Not the quickest process but received fair payout, friendly staff

Was in a no fault accident resulting in car write off. It's never a fun process to go through but all things considered communication was good, I was kept in the loop and staff were pleasant to deal with. The only down side is the whole process dragged out a bit (5-6 weeks), so it would be worth while having hire car in your policy. Show details
Timeliness
Car Insurance

Find out how Youi Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
Lozza
LozzaWAPerth, WA
  Comprehensive
Nazim
NazimNSWSydney, NSW3 posts
  Comprehensive

Nightmare just to get the quote

- Filled a lengthy online questionnaire only to be told in the end that they need to call. On the call they asked the same questions all over again. This whole process took about 45 minutes (Online and on call) and they were still not finished with all the questions on the call. I had to eventually give up before even getting the quote.
- Your competitors ask for the same/different set of questions but atleast they provide the quote in the end
- Your focus should be on making life easier rather than making it more difficult.
- If you had to definitely call - Why ask all the life history online (only so all my data is recorded?) and then same questions on the call again. Show details
mjj
mjjNSWHunter Region, NSW
  Comprehensive

Cant beat the price & customer service

Received comprehensive renewal for 2016 Audi Q3 from QBE. Last year $947, new 2024 policy price $14470!
$626 for exactly the same coverage from Youi including road side assistance. LOVE it.... Show details
Denis M.
Denis M.6 posts
  Comprehensive

Roadside Service

Had need to use roadside service facility for a puncture. Tech arrived promptly ans was competent. Very pleased to have this service attached to my comprehensive insurance. Show details
Andrew R.
Andrew R.3 posts
  Comprehensive

AMAZING PRICING

Received my renewal from AAMI for $1,779.17 which was 18.8% higher than last year for my Toyota Prado XV. As a Diamond Safe Driver and Lifetime Rating One rated, I was shocked. Have been with the for over 20 years. Searched for a better deal and came up with 'youi' at $861.86 with exactly the same ad-ons and excess which is less than half the price. The incredible service I got from Gabby, was second to none. I wish that I got comparative quotes in previous years. Loyalty is not always the best policy!!!!! Show details
Unhappy
Unhappy
  Comprehensive

Will never give business to a company that can't quote online

Car insurance quotes are done by entering information online and getting a quote. Youi won't do that. They will only give you a quote if they call your number and talk to you. This is 2023, not 1995. Will never do business with them for this practice.

I was about to buy home and contents insurance from them (which was quoted online without phone calls) and wanted to check if I could get a better deal on my car insurance there. They kept calling until I blocked there number.

Now I refuse to buy their car insurance and I stopped purchasing their home and content insurance. They lost two sales at once. I will only use insurance providers I can interact with online. Don't call my mobile number - it is unexcusable. Show details

Bruce
BruceVICGippsland, VIC2 posts
  Comprehensive

Pleasantly surprised

I filled out the quote details online on a Friday night about 9.30, which concluded with a statement saying they would call me soon. I was pleasantly surprised when they did call minutes later. During the call Tash was actually fun to deal with whilst being professional about the insurance details. When we got to the quoted amount, I was again pleasantly surprised to find their quote was about $700 less than the quote from my previous insurer. It was a great outcome. Show details
John1063
John1063SAMetropolitan Adelaide, SA4 posts
  Comprehensive

Do not ask many relevant questions

This review refers to boat insurance. The youi rep asked over 5 mins of questions about the boat and 1 question about my experience, which was how many years have you owned boats. Their quote came in at 3 times Club Marine, who had discounted me after finding out about my experience. I thought Youi prided themselves on getting more about you to provide a more relevant quote, not true! Show details
Value for Money
Customer Service
Job Satisfaction
Transparency
Stefan N.
Stefan N.TASHobart, TAS3 posts
  Comprehensive

My Premium went up 26% after 9 months

My 2018 Jeep Compass was insured in December 2022. It is kept within a gated over-55 community village with card-activated gate. The renewal notice showed a 26% increase in the premium and an increase in the excess. So much for their adverts on how much people can save. I ended up going to RACT Insurance which was the same as the original cost. Insurance is supposed to go down with years past, as the market value also decreases. Their adverts are now very grating. I was with Youi for ten years. Show details
Customer Service
Timeliness
Shannon D.
Shannon D.6 posts
  Comprehensive

Fantastic customer service

Changed to Youi after over 5 years with GIO who were charging me a lot of money each year Youi have great fair prices and Sarah the call representative was amazing very informative and helpful and made it easy to understand changing my car insurance and explaining costs and cover and I am saving over $300.00 a year Show details
Car Insurance

Find out how Youi Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
Jacinta W.
Jacinta W.Victoria4 posts
  Comprehensive

WHY DO WE HAVE TO TALK TO GET A SIMPLE TALK????

making things very complicated and its terrible for people who don't like talking on the phone. why do we have to give out all our private info just to get a quote?? I don't understand. and you;re losing so many customers by doing so Youi! Show details
jody
jodyNSWSydney, NSW5 posts
  Comprehensive

Staff member

Staff member was absolutely amazing, couldnt have been more helpful. Show details
Maddie
MaddieQLDSouth East Queensland, QLD
  Comprehensive

Perfect! Best insurance! Fantastic customer service

I’ve been with youi for about 3 years now and they have been AMAZING!! So customer based. Everytime I call they answer super quick and are relatable and real. I’ve amended my policy multiple times when my circumstances change and it’s easy and seemless. They aren’t “salesy”. Always feel heard. And they have been the best price! When I started driving my car less I amended my policy and saved $140 a month!! And it was a quick 5 minute conversation. Couldn’t recommend them more! Show details
Tmak M.
Tmak M.TASNorth-West & West coast, TAS
  Verified Comprehensive
Customer Service
Jackie
Jackie2 posts
  Comprehensive

Saved 25% on our renewal for a new car

1 year old car, our current insurer offered $2008.01 on renewal for the second year (up $250 from last year), youi offered $1500.03 including new for old replacement for the next year plus quite a few extras compared to current insurance, almost $500 saved for the year and fantastic customer service, agent also warned me that cheaper policies are not better unless they suit what you need. Very knowledgeable, professional and interested in offering the best the company had to offer. Glad I made that call (decided to try them after switching our home and contents insurance to them last year). Show details
Allen B.
Allen B.SAMetropolitan Adelaide, SA17 posts
  Comprehensive

Youi makes you be waiting

Rang them, and I'm paying top dollar in insurance I'll definitely be moving away from youi!. I rang and waited 30 minutes and gave up then walked to someone door got them to tow me. While I was waiting to get someone,and stranger helped faster. Show details
Customer Service
Hans D.
Hans D.WAPerth, WA2 posts
  Comprehensive

Very good customer service

Aaron from youi car insurance was so professional, calm and nice that i felt sad not to take the insurance because my existing insurance was still cheaper. Because of professionalism and good manners I have to give this a 5 star review to youi, they are indeed training their staffs well. Show details
Anne
Anne
  Comprehensive

Trying to get a quote is trying!

I am currently shopping around for the best deal on comprehensive car insurance, which up until now has been painless. I jump online, answer questions, I don't even need to give my name or phone number and a quote is emailed to me. Not with Youi. I unfortunately had to enter my contact number and within 2 minutes a gentleman called me. He was very pleasant and I realise only doing his job, but I do not want companies calling me asking for points of ID when I simply want a quote. When I advised this was the case, I was told if I did not answer the questions he needed to ask he could not help me. Youi you have just lost this customer. Show details
Timeliness
stevenaharberts
stevenaharberts2 posts
  Comprehensive

When in need, Youi wasnt not there to help us quickly

When in time of need Youi was not there by service, we needed your help after car accident and had to deal with a very rude and unhelpfull phone operator. We get top insurance that we hope we never need but we did need it and you make us suffer more on top the accident Show details
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
John
JohnNSWIllawarra, NSW6 posts
  Comprehensive

Terrible

Item was stolen, they jumped through the policy and found a loop hole and I lost $4000. I will never use Youi again Show details
Car Insurance

Find out how Youi Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
Hannah
HannahVICGreater Melbourne (Inner), VIC5 posts
  Comprehensive
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
  • Thumbnail
martin foster
martin fosterWAPerth, WA28 posts
  Comprehensive

accident

I want to say how fast and quick the whole procedure was.All staff where on it my claim straight away.No waiting at all.10 out of 10 to youi. Efficent job done. Show details
Dorothy Godsk
Dorothy GodskNSWSouth-Eastern Region, NSW34 posts
  Comprehensive
David N.
David N.2 posts
  Comprehensive

Excellent policy at the lowest price

After obtaining a number of quotes, YOUI was clearly ahead by providing the lowest price and best policy. Show details
Page 2 of 179

Extra Information

Seniors Car Insurance
AWN Insurance (Australian Warranty Network)
Presidian Group
Kogan Car Insurance
Integrity Extended Warranties

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.