??!
1 photo
Youi Car Insurance

Reviews

(4,390)
(667)
(131)
(182)
(1,000)
  • Value for Money
    3.8 (416)
  • Customer Service
    4.2 (425)
  • Timeliness
    3.9 (175)
  • Job Satisfaction
    3.6 (81)
  • Transparency
    3.9 (315)

Reviewer Photos & Videos

  • More

Paul G.

Paul G.Perth, WA

  • 3 reviews
  • 2 likes

Soooo expensive

published

Double the price of current cover and with lesser sum insured and higher excess. Don’t be sucked in by the constant and incessant advertising. Simply did not offer a compelling reason to switch , however this did not stop they’re sales team from harassing me to sign. No wonder they were punished in NZfor they’re sales practices.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Mal C.

Mal C.Greater Melbourne (Inner), VIC

Double the price of competitors

published

Youi charged me double the price monthly for my insurance. Quote from multiple competitors was half the price! Also there is not a no claims discount or rating provided from what I can tell.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Croc H.

Croc H.Sydney Surrounds, NSW

Service and access

published

So much cheaper than I was paying and so easy to contact and talk to. Well done Jake and Gill. They did actually listen to what I wanted and did not push any unwanted products on to me. They called back when they said they would and waited patiently while sourced other quotes, The best by an UNBELIEVABLE far.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Trax TJ LTZ
See all answers
Gaps

GapsGreater Melbourne (Metropolitan), VIC

  • 2 reviews

New policy holder

published

Easy to set up
Spoke to Danica the youi consultant .
Very friendly, clear and consise
Got me thru it easy on car comprehensive insurance
Good price , clear view of policy
Very happy
Great result

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo

Rip off

published

I got a quote from Youi and the excess was $900 unlike everyone else who is $600 and the amount they would insure for was $1200 less the quote I accepted. Read the conditions thoroughly and check on the excess on your policy

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Ke Jing G.

Ke Jing G.Perth, WA

For being honest and reasonable

published

Quoted by a real honest person who takes time to understand what matters and give facts rather than just figures or read of policies. It takes a little more time but it matters that all my concerns are met. No regrets.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHonda Jazz GE
See all answers

Customer service

published

Anthony was very helpful. I appreciate his patience and great attitude. He was not at all condecending when I didn't understand some technical terms. Easy to set up the policy.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo

Keith A.

Keith A.South East Queensland, QLD

New car insurance.

published

Good value comprehensive car insurance, great salesperson. All my questions were answered in a friendly and very knowledgeable way. Salesperson offered me what seemed like a very good deal on house insurance as well, but I will remain with my present insurer until the policy runs out at the end of the year. Then I will look at different policies based on merit...and price of course. Thank you.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Lyell A.

Lyell A.Perth, WA

  • 2 reviews

WATCH YOUR PREMIUMS EACH YEAR!

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda 2 DE
See all answers
Lynne

LynneMid North Coast, NSW

  • 2 reviews

Great price and value

published

I enjoyed the process of starting a new policy with Youi. Ben was very knowledgeable and made the process easy. Great value. Speedy process made setting up a new car insurance easy.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Falcon FG
See all answers

FloorCare P.

FloorCare P.South East Queensland, QLD

No care for loyal customers

published

I was a loyal customer with youi for over 4years.
I missed one insurance renewal payment and I was no longer allowed to resign with them. It's a sad thing to know that after thinking that you found a great insurer. They will quickly turn their back on you the very second you miss one payment. As usual they don't mind taking your money.

Customer Service
Transparency
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota HiLux MK7.I (2005-2008)
See all answers

The Short Blokem

The Short BlokemHunter Region, NSW

This the type of Comprehensive Motor Vehicle insurance I was seeking. Great Result. I

published

Covered all aspects of insuring my vehicle comprehensely with a friendly & well explained manner. Very knowledgeable as far as product being discussed and able to relate to band answer my questions.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyuta
See all answers

Amazing

published

I decided to get a quote on comprehensive insurance to cover out new vehicle. I d lucky to receive a call from Jackson who couldn't have been better! Have ended up purchasing insurance for our new car plus swapping to Youi for my husband's vehicle which was $300 less for the same cover than the current insurer! Just amazing! Very happy!

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelKia Sportage
See all answers

Luana from QLD

Luana from QLDSouth East Queensland, QLD

Perfect service

published

I had sourced online quotes and included in my requirements was a complex license related issue and required more assistance than what I was able to get online. Luckily for me, Youi have an automated call system and I received a call from Ali who took the time to understand my requirements and provide the best fit outcome. I was not a Youi customer to begin with but I am now and look forward to having my insurance ongoing with them and possibly moving house insurance over.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota HiLux
See all answers

Tired of the fun loving over the top staff

published

No idea, no not easy have to listen to all the hail good fellow well met nonsense, the call took well over 30 minutes and the pretending ot be my bestie is exhausting,a few years now, havent used roadside assist

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

changed provider today for comprehensive insurance

published

changed provider today from a major company that just got price ridiculously expensive, saved a good chunk of change for the same deal and loved that I could speak to someone Australian that I could clearly understand without them having to repeat themselves, service was 100%.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota LandCruiser 100 HDJ100R GXL
See all answers

Lisa

LisaGreater Melbourne (Outer), VIC

Fabulous customer service - Jess is 5 stars

published

Jess was friendly, knowledgeable and was able to offer me a fantastic saving on my comprehensive car insurance and also introduced my to Youi rewards, 5 stars for fabulous customer service.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelNissan Qashqai J11 ST CVT
See all answers

Jenny K

Jenny K

  • 3 reviews

Amazing over the phone service

published

I changed providers today, from one of the Big guys, and was overwhelmed by the fantastic service I received. Saved lots of money, bonus, and was treated so well by the consultant Tom I didn’t want the call to finish. I am a convert.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo

Johnno 46

Johnno 46Launceston, TAS

  • 2 reviews

Correct Car Policy for me.

published

t last we can speak to a Australian rather than overseas call centre. Easy to deal with and friendly service. Keep up the great work. Compliments to Jessy B. Easy going and a pleasure to do business with.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Mickey

MickeyGreater Melbourne (Inner), VIC

  • 5 reviews

Not worth the risk

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda MX-5
See all answers

Page 2 of 319

See all Youi Car Insurance reviews

Questions & Answers

Josie G

Josie Gasked

Hi I am wanting a quote for my comprensive car insurance please.
I am currently insured with Seniors I was hoping you could better. I have never had a claim had my license since 1964.
My car is kept under 24/7 security day & night unless I’m driving it obviously.
Regards josephine Guidotti 0402198766 Newstead Brisbane

5 answers
Josie G
Josie G

Quite please

Boris Yasminsky
Boris Yasminsky

Josie. Considering Youi is before the Royal Commission Inquiry for NOT paying claims, perhaps you should consider an insurer with some history of being there when you need them, rather than being price driven to only find yourself left out of pocket after a claim. Cheers

Paul G.
Paul G.

Hey Boris which word would you consider your favourite, absolutely or fail?
However, you’re on the money with Youi, most complained about insurer in Australia for several years in a row, part of the Hollard group from South Africa. Serial offenders for sales tactics, claims issue and overall conduct, just like most online insurers.......!


Wayne K.

Wayne K.asked

Why are all the reviews from outside of Victoria? I have tried to get quotes for car insurance before and youi have been the shitest by far. Why does everyone on here claim they are the best? Have they all been in car accidents and sustained head injuries?

4 answers
shiraz
shiraz

Never claimed they are the best, but they gave me the best deal for my dollar ...

Boris Yasminsky
Boris Yasminsky

Shiraz. How can you state Youi are the best when you have not claimed. Youi has been under investigation by the Royal Commission Inquiry for NOT PAYING CLAIMS and investigated by the ACCC for defrauding customers. Additionally, Youi NZ was just sold and Youi Australia is up for sale as they have been losing market share due the 15 convictions and fines they received. You may as well throw your money in the air because it will have the same outcome if you do make an at fault claim with Youi. Cheers

Shea R
Shea R

Boris, I have had a run of bad luck in the last few years. First my dishwasher sprung a leak and ruined all my wooden floors in my house. The whole kitchen had to be removed, the damaged floorboards replaced, then kitchen put back in etc. Then after Cyclone Debbie, my retaining wall collapsed. Then someone ran into my car at the supermarket and just recently my partner had to swerve off the ride to avoid a head on with an idiot that veered into her lane. 4 claims in 4 years I think it is, and all with Youi and it hasn't been one drama. In fact its been easy. My premiums have remained fairly steady (I get a few other quotes when it comes up for renewal) so I at this stage can't say a bad thing about them.


Lea K.

Lea K.asked

Does youi cover windscreen damagr

2 answers
Boris Yasminsky
Boris Yasminsky

Lea, Considering Youi is before the Royal Commission Inquiry for NOT paying claims, what do you think the chances are ?. cheers

Fired Up
Fired Up

It would depend on your policy. A quick phone call will get you the answer


Get an answer from our members and Youi representatives


Download manual

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.