Great Price, Quick and Efficient
Had been with my previous insurer for over 10 years. Premium kept going up and the insured car value down. Rang Youi and for an increase in the car's value, with all the same important benefits, saved over $200.
Then looked into House and Contents, which was with the same company as the car. For the same cover, saved $500. Looks like staying with the same company long term might not be a good idea. Access to the Youi App and its benefits is an additional bonus.
Saved over 600 AUD per year
Went shopping for insurance. Ended up saving 600 AUD with Youi. They were very helpful and I feel like I made the right choice.
New Insurer instead of renewing with current insurer
Great customer service, highlighting some great additional coverage from Youi over my current insurer so it is always a good start when first dealing with a company that the person is very imformative
We signed up for a B&C insurance last year, as they offered cover for AirBnB, which we wanted to try out. Very expensive by comparison to our previous insurance, but we couldn't find any other.
A month before renewal they emailed a lot of documents, which I must admit I didn't read properly, because we knew we wouldn't use them again (no more AirBnB). Normally, I get they renewal offers from the insurances and then I make up my mind whether I stay with them or not. If I decide to stay with them I pay otherwise I find another one. Easy!
Little did I know, that YOUI doesn't ask for permission to deduct the premium! No email was sent informing us of the renewal (and deduction!)!
5 weeks later my next CC statement arrives and I finally realize that they took the liberty to deduct the premium. That in itself I consider a violation of my right to choose.(Remember 'competition'... free market?)
If they would have just repaid the money when I called to rectify this, fine. BUT on top, they are charging us for the period plus a cancellation fee (never wanted the insurance for a second time!). If this isn't treating customers badly, then I don't know!
I feel violated by them accessing my CC, I feel cheated out of my right to choose (without lengthy 'good byes') and I feel outraged by their impudence to charge me for the period. Seriously bad customer service - on top of everything else.
So, buyer beware, stay clear of youi, their lies and cheating ways!
Amazing customer service and I saved so much money!
I have only just joined Youi as the insurance amount was too good to pass on. It saved me equivilent to one entire insurance policy with another insurer.
Saw my policy was up for renewal was been charged a lot more than the rest of the market. Spoke to you over the phone who changed by policy over to not only match but beat all the other quotes.
Customer service was awesome
I hate the best custom service I have ever had and I was more then happy with the price of my insurance
Fantastic, genuine service!
I have just joined YOUI after being with another 'affordable' insurer for years. In switching my two policies to YOUI I'll be saving approx. $450/year! The sales person was wonderful, genuine and made me feel very comfortable and informed. What a great experience!
What a joke
customer service is a joke rude and unprofessional, cheap yeah not really BUT repairers they use total disaster! Never again I’d rather pay the $60 difference and have peace of mind and no arrogance or headaches if I need to make a claim! cheap my back side only $60 between them and QBE
Just signed up with youi. Amazing customer service and awsome perks come with being a youi customer. Think ill be with them for a long time! Really helpful and nice aswell.
very good to talk to
looking for new policy checked a few insurance company and were all to high when I rang youi very easy to talk to and explain my problem the may it easy
Setting up new policy 1 2 3 done easy pezy
Tj and Mitch set up my policy quick smart fast friendly people, makes your day when you have good customer service people on the end of the line hate talking to machines they never understand what your saying
Professional advertising, unprofessional motor vehicle repairs
My first time to insure with YOUI. What an experience. The advertising sounds great but you must remember when you take out motor vehicle insurance, its not about a small man running around telling you how much you are going to save - Its about the quality of service you are going to receive when that time comes and you have to claim!
My situation - My Honda required a new front spoiler resprayed and fitted. Simple repair. First off YOUI send me to a repairer way over on the other side of town, not a good idea. The vehicle was repaired promptly, and thats when I suspected a poor job. Further investigation found that the front spoiler was actually painted the wrong colour, and also the fitment of the spoiler was not correct. The LH side had a large gap due to incorrect fitment, against the front LH guard. Even my partner noticed it.
Here is the big question you have to ask - Why did the repairer, a YOUI repairer release the vehicle in such a poor state. I called YOUI and advised that I wanted it corrected. Returning the vehicle to the same repairer on the other side of town, and yes wasting my time, as this repair should have been done correctly the first time.
Fixed right this time, and the correct colour match.
Its not what you save - its the professionalism of the repair.
I have not re insured with YOUI .
Great customer Service
Have been with YOUI for over 2 years. Called to obtain a third policy with Youi today. Ebony was amazing - friendly, professional and understanding. This is what makes the difference - how the customer is treated. Will always use Youi.
Terrible, not good customer service, don't have good qualified repairers
The first year we got a great discount to get us as clients. Very BAD if you have a claim regardless of whose fault it is!!! We had a claim that other party was at fault. Sent us to some dodgy car repairer, Capital S.M.A.R.T Repairs Preston. Had to return the car 3 times to fix it properly and finally when we realized they cannot fix the car, we requested to go somewhere else to which they reluctantly agreed.
The second year they doubled the price, couldn't match any other lower genuine quote, after which we were forced to switch to another insurance, APIA. We re still with APIA.
First time with Youi but so far it’s been great
First time with Youi but so far it’s been great. The Youi staff were most friendly & obliging. Looking at swapping my other car insurance over to Youi .
car insurance went from $1664 to $863 so very happy and I received extras like road side assist and hire car due to theft.
Nice and easy process with great service. Wouldn’t go elsewhere. Very helpful and knowledgeable also. Would and will recommend to friends amd family.
Couldn’t have asked for better
My partner has been with youu for 6mnths and now I’ve moved my car Insurance to youi. My quote compared to others came in a lot cheaper
Could have been better
I had my car insurance with youi for 9+ years. I noticed the price has been going up every year but that was ok as all insurance put their prices up every year as well. But recently I've moved into my new house. The area was better than my previous area, my car was kept in a locked garage so more safe and secure but youi decided to put the price significantly up for no reason. Spoke to few different ppl over the phone but they couldn't even tell me the reason for higher price, apparently system generated price, so couldn't do anything. Sadly I had no other choice but to cancel my 9 years relationship with youi. Customer service 5 star, guys are awesome every time I use to call them. I have my home insurance with youi at the moment though but wish they were bit less money hungry on car insurance. I'm paying now half of what I was paying to youi on my car insurance.