Policy Cancellation Fee
Not Impressed Youi Insurance. I have 6 policies with Youi Insurance and you charge me a $33 cancellation fee because I cancel one of my Policies due to selling the insured item. Totally unacceptable and I will be taking my business elsewhere for the remaining 5 policies!
YOUI 'tailored' policies.
YOUI seems to be able to tailor its quotes to a given drivers history and address so that if you have a good history you get a better price than some other companies one size fits all price. However the real test is when you make a a claim. I hope all the specific questions aren't designed to catch you out on technicalities if you have to claim!
Astronomical premium quote
I wouldn't normally write a review about a product I haven't purchased, but the quote I got earlier today from Youi for car insurance was just so crazy that I want to save anyone from taking out insurance with them before making at least a few comparisons. These guys claim to have your interests at heart but, when it comes to the annual premium, they certainly don't!
It was time for my annual ring around as my car insurance is due for renewal in a few weeks' time (and my current insurer's premiums seem to creep up each year). This year I included Youi due to their persistent advertising on TV promising lower premiums if your car is garaged for most of the week, "we get you", etc. I was stunned to be quoted $1144 with a $400 excess to insure my Mazda 3 2012 hatch - almost double or triple that of the others who quoted me, eg. SGIO $343, QBE $638, AAMI $443, RAC $734, GIO $491. All these other quotes were for the same agreed value and similar excess. The salesman (who annoyingly had phoned me when all I wanted was an online quote) also seemed surprised by the price differential and told me it must be because I live in an area which has been assessed to have a higher risk (Perth's western suburbs), which is rubbish. As I'm in my 60's, have never had any at fault claims, car is always garaged, and drive a very low annual mileage, I assume this astronomical premium quote was just Youi trying it on to see if I'd done my homework. I'm sure a lot of people just go with the first quote they're given and don't shop around, and it appears that Youi preys on their ignorance.
Ultimately I decided to stick with my current insurer with whom I have a $0 excess for $563.
A great find!
I rang Youi just looking for a quote for insuring my new car. The lady operator was both friendly and knowledgable, and determined to ensure I got just the policy I needed. The quote she gave me was a very pleasant surprise. Needless to say I took out a policy not only for my car but also my wife's. Well done Youi!
Extremely Rude Consultant
I have been with You for many years now and phoned the other day to change my address and policy to my new car. I was amazed at the high cost of transfer.
Yesterday I phoned to cancel my policy as got really great insurance from another company
The consultant rated You on time it took to get my call answered. That is not what insurance is about. This English speaking consultant was very curt and did not really want to help me. His total demeanor changed when I wanted to cancel my policy, which is a shame as others I have spoken to were friendly in tone of voice.
AT ENDBOF CALL HE CUT ME OFF MID TALKING AND YOU COULD HEAR THE LOUD CLUNK AS HE OBVIOUSLY SLAMMED HIS PHONE DOWN.
You you need to deal with this attitude of this consultant....not a good look for your company
4 years with youi always great people to have a chat. Towed my car was good n fast it's great that the policy comes with roadside
Best Caravan Insurance Out There
Great service. Kanaan was elegantly professional and provided a great product at a great price. Even made sure that all my other insurances were up to date and thanks to him and his Team all my insurance are with Youi. Car, Contents and Caravan.
Thank you Youi. And I am going through a claim right now and I am very very happy with the service. Don't go past youi. They are better. Not Bigger. And Kanaan and Jed his manager embody these values down the core! Awesome Service, Passionate, and Human.
Best car insurance renewal experience ever
After more than 10 years with another insurer I was investigating my options to see what else was available to me. I work remotely and hardly use my car so I was getting tired of paying increased fees for something I only drive occasionally. After working my way through the online quote process with Youi I received a call from Paige.
Paige was amazing and very patient with me. I am obviously a loyal customer so I was nervous about changing insurers, but Paige explained everything in detail and took the time to clarify anything I wasn't sure about. She was also easy to relate to and speak with, whilst still being 100% professional. I asked a lot of questions, which Paige was more than capable of answering straight away and anything that was a bit tricky, she resolved with further investigation.
Paige made my decision to switch to Youi easy.
Good end result
I upgraded my i30 from 2009 model to 2018 i30 with all the bells & whistles - the increase in my new policy was approx $15.
How can this be? Was I overcharged for my old policy.???? Needless to say I am pleased with the price of my new policy.
A policy that is ample, and suficiant to cover my needs at half the the prievious provider cost! Fantastic.great product.
Great service very helpful
Been with you I before and I insured two car with them again today top stuff and will tell mates about youi
Great work. Ryan was awesome. Very professional and helpful. Very happy with service. Will recommend youi to family and friends
Useless don’t do it
I got a quote with youi but not only were they more than any other company the wouldnt insure me as I live within 3,000,000,000kms of the beach.
You continue to impress.
We've been with Youii for approximately 4 yrs and purchased another car today. We needed a quote over the phone before we drove our car away and were pleasantly surprised with an excellent rate.
Best deal ever
Just joined after great recomendations from friends . Saved heaps of money and easy to set up with them over the phone
Hope you have all day to get a quote
They call you back and ask so many questions you get tempted to just hang up. But I persevered only to get a more expensive quote. The consultant then went away and spoke to someone and gave me a better price but still not as good as I previously had. A total waste of time.
In my view Youi car insurance is an online scam
After clicking Start a Quote on Youi website you will see 3 tabs, Car & Usage, Policy Holder and Quote. In the first 2 they will ask you for all your details and when you finally get to the 3rd one, you WILL NOT see the quote, instead they will call you and keep asking for more personal details that are not even relevant for the quote. They will also start to 'verify' you on the call even when they have called you (you did not call them) to get even more personal info.
I do not mind Youi to setup any process they wish to, but they should clearly spell it upfront and not mislead customers just to collect personal details.
Dont bother with Youi unless you want to give yourself a headache.
I considered switching to Youi about 5 years ago when I bought a new car. I wanted to get a quote online but I was never given an amount after I filled in all the necessary info. Doing this, enabled their sales team to bombard me with phone calls. I got 17 missed calls in 3 hours. They were very aggressive in their sales approach which was annoying cause they bothered me while I was at work. I never called them back. If a company has to try this hard for a sale then their insurance is obviously crap.
After reading their PDS I noticed there were several exclusions on their comprehensive car insurance product. So if I decided to switch over to them and I made a claim I would be only covered basically for dents and scratches, not fire or theft, or even punctured tyres in the event of a car accident. If a company has to do so much advertising - PAY ATTENTION, they are trying to fool you. Go with a trusted and very reputable company and don’t choose Youi.
These Reviews are Fake
Sorry, I haven't used this company but I wouldn't trust these reviews for a second. RAC & HBF have only between 20 to 100 reviews. How did Youi get 4000+ reviews then? I got suspicious when I saw that most the reviewers do not have facebook connections nor have made other reviews. They are all talking about outstanding customer service. Outstanding marketing don't you mean?
Peace of mind
Spoke to Matt today and after having had terrible experience with previous insurer was lovely to feel confident in youi that they have my back