How hard can it be to change an existing policy from one car to my new car. Apparently it's just too hard.
Asked what is a garage and can you describe it. Is your brand new car sitting in the dealers yard damaged. I want comprehensive insurance so do you want cover for other items. Aren't they included in the comprehensive policy? Yes. Then why are you asking me if it's already included? Half an hour to change my existing policy to my new car when it could have been done in a few minutes.
Need to take responsibility for their bad drivers
I am not actually insured with YOUI - thankfully but one of their insured on a motorbike ran into me as he was making a turn from a side street now they are not accepting liability for this claim it it my fault. So YOUI when you are travelling on the main thoroughfare thought you had right of way. No wonder your customers all appear to be happy when you refuse to accept any liability for their bad driving. I have been inconvenienced by your driver damaging my car now you won't accept liability. Very poor
Checked with youi to save money on car insurance, I’m not sure what criteria they’re after but being over 25 with a clean driving record, I thought I was a good candidate, apparently not. Main stream insurers were cheaper.
No Online Quote until they have your phone no.
Time to renew my car insurance so I thought I would get a quote from Youi. Fill out the details on their website but at the end of it they ask for your phone number - but no quote. Other insurers don't ask for so why does Youi? I do not like handing out my phone number willy nilly and it seems form some of the reviews others have left that once you do give them your phone number you're pestered with calls.
Not that impressed
Only stayed with Youi for 1 year. They took money from my credit card to keep my insurance from lapsing, not happy about that, if they truly get me they would’ve phoned me prior to see if my circumstances had changed, they had, canceled my policy straight away. Their excess is higher than most companies if you need to make a claim. To sneaky a company for my liking.
Waste of Time
Called to get a quick quote for Home & Contents insurance - 50 mins later I was still on the phone somehow waiting for car insurance that I didn't need. I was on hold for a good 10 mins when I decided to hang up. An emailed quote came through later on that was approx $1000 more expensive than what I ended up paying with RACQ. A very disappointing experience and waste of my time. And for the record, Youi rewards aren't worth the hype. The girl on the phone was pleasant, but the conversation just seemed fake and I didn't need to hear the small talk where she pretended to be interested in what I had to say. I just wanted a quote. RACQ did my quote and got my money in 10 mins flat. Now that's how you do business!
Screw you after a year
Had a high performance vehicle and they went out of their way to get the premium lower than what i had been quoted elsewhere only to triple it when the 1st year was up. I went to Shannons Insurance as soon as it happened and got better than what i was originally on as well as getting a higher agreed value none of which changed after the first year. Shop around after your first year if you go with Youi.
They trick you into thinking your getting a quote online, instead force you into a phone call at the end...how can i trust an insurer that literally just tried to fool me into an unwanted phone call??
I'll pay my own bills not have YOUI control them.
I've been with YOUI for 2 years, never had a claim, never used roadside assist. My biggest problem is their direct debiting your bank account when the renewal becomes due. I have 2 policies with YOUI and called to request they NOT debit my account. Was advised this was not possible and to call after I receive my renewal. Their convenience was put before my inconvenience. I will be shopping around before going with YOUI again which is sad because I haven't found them to be lacking in any other area, but then I've never made a claim.
Serious Commitment and Deadline Issues.
I was involved in an accident where only I was the victim, on Sunday. The only damage to my car nothing else or nobody else was involved. Called roadside assistance and got the car towed to safe storage by Ready Towing on Sunday. Called Youi and booked a damage assessment for Tuesday morning at 7am via phone call on Monday. I waited till Tuesday evening to get results. Finally, called Youi myself and got to know that Towing company could not deliver the car to Bignell Repairs till Tuesday closing time of the Bignell, the assessing site for damages. Called Youi again today (Wednesday) and got told that they will take another day for this which will be Thursday now.
I was told by Youi that I have the option to refuse claim and get it repaired myself, if I wish, after the damage assessment of my car from Bignell Pannel Repairs.
So it basically took 3 days and still counting to just assess damage which is a 30 minutes job for Bignell Repairs due to the mistake of Ready Towing which was sent by Youi and Youi people are very casual about it.
So now I don't know what is happening with my car and how long will it take. I have to take off from my work from Monday to Thursday. This is affecting my regular job(s) and I am sitting home not making money.
My question to Youi is, Have you done this to me If I would have taken claim and paid you the excess money???
This is the height of frustration, harassment and testing my patience.
Disappointed former loyal customer!!
I had been a loyal Youi customer for many years insuring all my assets, home and contents, two motor vehicles, caravan and a motorcycle. When it came time to shift the storage location of my caravan from a private property only three suburbs away to a secure storage facility I expected a slight rise from the mid $500's I was paying, however was very shocked to find that increase was almost a further $500.
I subsequently contacted Youi to discuss this and was offered a 'loyal customer' discount which reduced this policy price to early $800's.
I subsequently contacted a further insurance company (that I have no further assets insured with) and that company provided a quote of early $400's with a higher insured value and one third the excess of that of Youi, plus all of the inclusions that Youi promote.
Needless to say that I have now moved my caravan to the other company and expect that my other policies will follow shortly.
Extremely disappointed and very hard to understand given that I had all of my policies with Youi and a further company could insure a one off asset at less than half the cost of Youi's 'loyal customer' price.
Asked for a comprehensive car quote, price was cheaper than others but the agreed value was $10000.00 less than the others, be aware
Playing around with their quote
I received a quote for $645 but had to cancel it a week as the delivery of my car was delayed. One week later on the phone, the quote came in at $1000, after I told them how dissatisfied I was, it came down to $850 and there was nothing else they could do citing all sorts of nonsense that the quote was different from last week (by that muck in less than a week!!), I told them I would go online and do the quote again and it came in less, someone called me up and more talk and dissatisfaction the price eventually came down to $627. What a joke, and they wanted to charge me $1000, all in a space of an hour. Price gouging at it's worst!!
Landrover third party insurance same as comprehensive
Changed to youi after a bad experience with another company. Friendly call centre, never had to claim though. Went to ensure another car, third party was the same price as comprehensive (almost $2k). They were unable to tell me why a small it was a back end thing. Unfortunately I had to change companies to one that charged $300 for the same thing. Shame as I had three vehicles with them.
Quote was double that of competitors
I've had full comprehensive motor vehicle insurance with Allianz for many years, but my car is now 15yrs old and with excesses and a market value of only $4300 I decided to downgrade to Third Party Property coverage only.
Wife (47) and I (56) have unblemished driving histories, car is kept in locked garage, we've been Rating One for ever - all the other 'risk' questions (eg: convictions, demerits, claims within last 3 years etc.) were negative. All the questions were the same with all three insurers and I was looking to pay annually:
Allianz quoted me $188 with a $400 basic excess
RAA was $210 with a $400 basic excess
YOUi... wait for it... $384 with an $800 basic excess
The sales rep was very nice but as I said to her "that's considerably more than I've been quoted elsewhere". She went through all the questions again but was unable to reduce the quote. When I asked why YOUi was more than double Allianz she was unable to give a reason beyond "it's possibly because your wife has only held a drivers licence for 12 years". Mmmmm. Needless to say I didn't sign up with YOUi.
I'm not complaining about a product I didn't purchase, but must say I was extremely surprised at how expensive YOUi's quote was, and how out-of-kilter with Allianz and RAA, for essentially the same product (in fact YOUi's basic excesses were also double).
For a company which advertises so heavily on the suggestion they will be cheaper than others ('Tom saved $180' and so forth) I was quite puzzled when I received their quote.
I wouldn't necessarily recommend against YOUi, perhaps they are more competitive on other forms of insurance - but I'd definitely recommend getting some other quotes before accepting any offer from YOUi. Do not simply assume they are cheaper, or even comparable to other insurers.
The quotation system is terrible!
I am not sure how efficient this company pays out but the online quote system isn't really online like other insurance companies. Instead you will receive a call from their salesman trying to fast talk you. Their opening statements are "what do you want most from your insurance company", in which I replied for the company to pay out if necessary and I do not have the time for this. A few days later they text me the quote.
Why bother with all this nonsense in the first place, just let the customer view the quote online!
Trickery with the online quote
While I price I ended up receiving was competitive, I was extremely unhappy when I tried to do an online quote and ended up getting a phone call from a pushy salesperson who just made me go through every damn question I'd already answered online plus a bunch more. I was in a rush and just looking to compare a few basic covers across a few companies and that took forever, annoyed me and really put me off using Youi. Don't have an online quote function on the website, if that's what you're going to do. It's misleading.
Can't get a quote!
We are already insured with Youi for another car. I was trying to get a quote for our new car last night while our baby was asleep. After filling out the form, I kept getting bombarded with calls that I had to decline as the house needed peace and quiet. I get a text message from '[name removed]' asking when the best time is to call, so I respond "I can't talk, can you please email it to me?" No response, so I send a "??" 20 mins later, and nothing.
Seems all the sales people care about is getting their commission, and if there is potential that they don't get it or someone else does, then they won't care.
Pretty poor service from a company I thought I was happy with...
Avoid Youi Car Insurance like the plague
I very recently hit a wombat. I rang Youi as my insurer. Firstly I was informed that the tow truck driver was not allowed to drive me the 15 klms to my home so I could get home safely. Then I was asked if I had $100 on me which I did not have to pay for non-existent cabs in the wee hours of the morning. The only thing Youi did was organise the tow truck driver. I was then informed the 2 car hire companies they deal with are closing down and to organise my own hire car. Then I was informed Youi would only fund 14 days car hire at $50 a day - which is totally unrealistic because the car hire minimum is $54 per day. Then I was informed the assessment would be undertaken at 9am Wednesday 22/8/2018 and it is now Saturday 25/8/2018 and I am still none the wiser re whether Youi will repair or pay out.
I have rung every day since Thursday to ascertain what will be happening to the vehicle and whilst the operators are very pleasant, they cannot assist.
This is totally unacceptable. Literally 5 days of the 14 day car hire have been taken up waiting for Youi to pull its finger out and demand the assessment be provided.
I'm disgusted to say the least. Not only was Youi prepared to leave a female driver with no way of getting home stuck out in the middle of nowhere, their claims procedures leaves a lot to be desired.
I elected to have car hire only to find out that I can only have 14 days and they cap the amount and I have to organise my own car hire. In fact I should have car hire for the duration it takes Youi to either have the car repaired or pay out.
Oh and by the way the $100 - Youi expect you to pay and then get reimbursed and you can only claim $100 maximum - Total crap when one resides in a rural area.
I'm right over this crap to say the least. Not to mention I pay for Roadside assist only to find out Youi will only fund 2 road side assists per annum.
And they're not that cheap to put things mildly.
I'm sure as hell considering insurer options after this experience.
And by the way it doesn't take 5 days to ascertain cost of parts. There is a Toyota business in Nowra and all the repairer has to do is pick up the damn phone. If I can obtain the cost of a Toyota Prius wheel rim in literally 5 minutes - tell me why the repairer and/or Youi can't obtain the relevant quotes for Toyota Prius parts within 30 minutes.!!!!!
I'm right over Youi to say the least. Their advertising is incredibly misleading to say the least.
August 30th 2018 Update: Update to My Review: Avoid Youi Like the Plague
I would like to provide this update about my experiences with Youi and making a claim. My initial review: Avoid Youi Like the Plague.
6 days into the car hire I was informed the repairs had been approved and the repairer required up to 2 weeks to undertake the repairs and when I informed the car hire would run out and I'd be left with no vehicle, kind of like - oh dear too bad so sad so to speak.
This morning (Thursday 30/8/2018) I received an email from Youi requesting feedback on my experiences as they're 'passionate about customer service'. Well I kind of let fly on the Youi Wall titling the feedback: Not Happy Jan.
Anyway a Youi Complaints Officer called me and we had a very long chat about my experiences.
Upshot: she called the repairer and the car will be repaired by Friday 7/9/2018 - one up for the little people.
Then she called me back and she had obtained approval for a car hire which they will organise 31/8/2018 and I will have this hire car until the repairs are completed; and if this means the car is not repaired by 7/9/2018 as now envisaged then I still retain the hire car until the repairs are completed.
She will also call me tomorrow to provide me with other feedback in relation to the experiences I experienced.
Now I do appreciate that someone in Youi has finally seen the light of day and actually pulled their finger out and decided to work for the customer rather than simply for the company.
Thank you complaints officer. I sincerely hope Youi does learn from this experience and other customers are not put through the multiple experiences I experienced.
As a result I have increased my rating from terrible to bad because this complaints officer is doing her best.
Youi handle claims poorly
I have been a Youi customer for 6 years. I was recently burgled and made my first claim. You have been hopeless to deal with. After a ton of phone calls and emails and text messages they still have not repaired the damage. I would not recommend them.
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