Not-at-fault Claim took 2.5 months to resolve while my wrecked car sat in a garage!
Almost 3 months ago my car was rear-ended by an Audi FWD going 60 km/hr while I was stationary, and was squashed between the Audi and a bus. The driver who hit me was totally reasonable, immediately acknowledged his fault and opened a claim with Youi - his insurer. My own insurer (not Youi) immediately instructed me to lodge a Not-At-Fault claim with the driver's insurer given the events of the accident.
The customer service person I dealt with initially was polite and understanding, which was a relief. I nominated my repairer, and solicitor. However I had to then deal with weeks and weeks of lag time between actions. It took 1 1/2 months for Youi to assess my car for damage. A whole month later they finally came back to the repairer with an offer. My car was completely unroadworthy throughout this period. The inconvenience of this was an absolute headache.
I am not a customer of Youi, so I can't expect they would jump at the chance to help me. What this situation left me with was the idea that Youi maybe cares for its own customers, and that's it.
Saved money but beware extra excess
The Consultant was friendly and thorough. An accident in the 1st 90 days attracts an extra $1000 excess which does not seem fair. We saved on the premium in comparison to other insurers.
could do better
did not beat nrma pricing, but still went with you guys anyway, value was still less than nrma, but you should and could do better than them espically for pensioners
Three Different Premium Quotes in One Day
I got THREE different renewal premium quotes in ONE day ! This was really confusing as I didn't know what premium I was going to be charged. Although all the people I spoke to at Youi were extremely helpful & polite, I can't help but feel insecure about how they calculate their premium when there were practically no changes from the previous year.
Could have been better
I had my car insurance with youi for 9+ years. I noticed the price has been going up every year but that was ok as all insurance put their prices up every year as well. But recently I've moved into my new house. The area was better than my previous area, my car was kept in a locked garage so more safe and secure but youi decided to put the price significantly up for no reason. Spoke to few different ppl over the phone but they couldn't even tell me the reason for higher price, apparently system generated price, so couldn't do anything. Sadly I had no other choice but to cancel my 9 years relationship with youi. Customer service 5 star, guys are awesome every time I use to call them. I have my home insurance with youi at the moment though but wish they were bit less money hungry on car insurance. I'm paying now half of what I was paying to youi on my car insurance.
I was surprised after seeing all your adds, that youi is actually dearer than the last insurance company. I only switched because my wife. or ex wife is associated with a competitor, and we didn't get any special deals from them either.
Updating my review from 5 star to three.
Appears to be cheaper than few competitors but have sneaky charges as I tried to list another driver (3rd) and they charge you and excess is so high even you list the driver.
Ending up cancelling my both cars and guess what they sting you with a cancelling fee which no one told me when I was joining. Very bad policies to rip off.
Now with better company no charges for adding driver and access is much lesser.
Have just taken out insurance so can only comment on initial contact
Intitial contact from representative was very good ( We were having telephone problem ), she perserveed over numerous phonecalls until application was completed
Can not give 5 stars until ( Hopefully not ) made a claim.
2 other insurance companies were within a few dollars of Youi's quote but did not get very good reviews over several review sites re claims.
Customer Service is very good, responsive. But getting quote is sometimes annoying as they have to call you even when it is 9 PM.
I was with Youi for more than a year, then they increased the policy. I decided to switch over and able to find other insurers with almost half price.
Also, during my first quote, I did mention to the agent that I am going to move to new address in two weeks. She said it is ok and the policy will remain the same with no extra cost and she happy to update my address. I purchased the policy. But after I moved I noticed She had only updated my billing address and not the residential address. When I tried to update the address myself I had to pay extra for it.
Just wanted to get a online quote but get called up by a sales member with annoying questions that are nearly are all the same it takes nearly 20mins , luckily they are cheap
Fantastic premiums, ordinary claim experience
I’ve been with Youi for a while, and persuaded family members to make the switch. Saved quite a lot - insurance is a necessary evil, so savings matter.
Until I made a claim against my comprehensive car policy. There was poor communication between assessor and repairer, which left me in the lurch on finishing dates for repairs. I’d spoken to both, and both versions of events which just left me more confused, and annoyed. The assessor finally admitted there could have been better comms all round.
And as I fall into the category of “most people”, I would have thought (as I was led to believe by the claims advisor) there would be comms between her, and the assessor, and repairer. Not so.
All in all, cheaper premiums don’t always mean premium claims experience.
WHY DON'T YOU WANT TO INSURE OTHER THINGS WITH US!!!
With other vehicles insured by youi, I called to insure a car in my name following the recent death of my father. The guy on the other end looked at my File and asked if I wanted to insure a trailer. I responded that I was only looking to insure this car and the reasons why but he then went on to interrogate me about my house/contents insurance. I understand "Do you want fries with that?" but I did make it pretty clear that I had a single purpose and wanted to focus on that. I subsequently realised that I should have asked to speak to someone else, but did not at the time, because I just wanted to complete the transaction and move on. Pushy sales staff are a turn-off.
Can't get online quote
All I wanted was to get a quote online to compare with existing and other potential insurers, but it doesn't wotk that way and you get phoned up and have to go through every detail. Fine if you are buying the policy, but not fine if you just want a quick quote!
I have changed back to my previous insurance company
Even though it seemed a good idea to get insurance through Youi at the time I have since found out that things I have to pay extra for are available as standard on my previous insurer for my previous car . I have also found it cheaper in the premiums than Youi. I have saved about $25 a fortnight by changing back. Sorry Youi but you are NOT the competitive company you say you are in the ads.
overly enthusiastic staff
having just returned from a 3.5 month holiday in 9 European countries, hiking, kayaking, skiing and dancing, drinking, i was told by the young DUDE that i was boring,,,,,, because i hadnt planned anything for my weekend!!
Direct Debit or Nothing
Spoke to a nice lady regarding changing my car policy. Prior to finalising and getting a quote I was informed I had to pay the new and future premiums by "Direct Debit" I said I could pay by Bill Pay or Bank transfer not Direct Debit. As a consequence we could not do business. Pity I was not told this before I wasted about a half hour. This is the first time I have been refused goods or services because of the way I wish to pay. I think a refusal like this would be found illegal, it is certainly a poor business practice.
The amount of time you spend talking is just totally unacceptable.
Look nice lady but in total, over an hour and half, answering the same questions over and over again, as I was interested in 3 vehicles. They almost seam happy to WASTE your time.
I still also do not know, if like AMMI, I have a rating 1 for life?
They need to make the process much more simple and stop wasting peoples time.
Faster the better
Despite Youi wanting to let the world know about potential savings ,they do not even try to lower any policy that comes in way above other insurers . No mention of this is given in their feedback questions. Full disclosure , please !
youi or whoi
Easy to deal with at the time of taking money. Havnt experienced dealing with a claim.
Always easy to set up. Hopefully as easy to claim.
Great service again my turn to pay,. Youi asked me to review when I paid policy. Will they ask me to review if I claim? Time will tell.
Impressive at the start disappointing later
Someone run into my car in front of my house while parked ( I am 100 % NOT AT FAULT) luckily I wasn't inside the car at the time.
My car was written off, the claim process with YOUI went very smooth and full credit to them it was impressive.
However when insuring my new car again with YOUI the premium went above by 300 % even though conditions didn't change, that is not fair..
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